Issue management is one of those topics that is often treated like a checklist — something you do after publishing a product. It happens when there are bugs, and people are complaining about them. But effective issue management is more than just reacting to issues after they have an impact; the Issue management process is an active procedure that you can take into account from the beginning of the development.

Have you ever wondered how project managers and software development teams keep track of all the issues and bugs affecting their software? Well, this article will cover 8 steps to help you in the issue management process.

In the software industry or software development projects, "Issues" are defined as the building blocks of a project by some advanced project management tools, such as Jira and ONES.com. 

Issues often represent business types with the same data structures, such as status, fields, and workflow. Common issue types in R&D scenarios are requirement, bug, task, and release and sub-issue types such as sub-requirement and subtask items, etc.

Their business scenarios are similar in that they all transition through different project phases toward the same goal – to get resolved.