Catering Business Case by Ari Alm https://padlet.com/arialm3/av5h4ybfymyi Which Human Issues do you find potentially important in the Catering Service Case? How would you solve and deal with these identified Issues? en-us 2020-01-18 11:48:25 UTC 2021-11-01 17:23:07 UTC hello@padlet.com Full staff involvement https://padlet.com/arialm3/av5h4ybfymyi/wish/1859348038 From the start of the change, involve the whole staff in discussion. ]]> 2021-11-01 16:58:26 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859348038 Open and easy relationships https://padlet.com/arialm3/av5h4ybfymyi/wish/1859359161 different departments and work groups communicate effectively and without obstacles]]> 2021-11-01 17:03:18 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859359161 Exchanging information https://padlet.com/arialm3/av5h4ybfymyi/wish/1859372752 information flows both ways, from top level to employees and also other way]]> 2021-11-01 17:08:19 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859372752 Communication and lack of information in a company https://padlet.com/arialm3/av5h4ybfymyi/wish/1859373291
Lack of information between  two factories; no clear and proper feedback from the workers to the managers; weak interpersonal relations in a company; supervisors don´t collect important information about the  production requirements in advance; high managers are not deligating their work  and dividing working tasks properly.
How to deal: set up the regular meetings; group brainstorming, deligate tasks to the supervisors; information boards/meetings; place for collecting reviews and feedback about operational problems/proposals (anonymously); connecting events (between 2 factories as well)


]]> 2021-11-01 17:08:34 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859373291 https://padlet.com/arialm3/av5h4ybfymyi/wish/1859373641 Issues:
Relationships   
Communication 
Emotional intelligence
Culture and cultural competence

How to deal with:
Create an open and permissive work environment by collaboration and community
Participating, but not by forcing
Management and leadership culture to support change 
Tolerating people's differences

]]> 2021-11-01 17:08:43 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859373641 Underlining enough the vision and clarity of change. https://padlet.com/arialm3/av5h4ybfymyi/wish/1859374419 Clear and thorough communication to all staff members the vision. The communication should be in both directions, the management should listen and check that the message is understood right. ]]> 2021-11-01 17:09:00 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859374419 Relationships and relationship network in the company https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383763 The way tacit knowledge moves inside the company. Management should discover the influencers among teams and make them alleys in the change process, so that negative information would not spread.  ]]> 2021-11-01 17:12:58 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383763 Culture https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383841 What is the culture now in the company and what do they want it to be in the future? Culture must be enhanced and fostered ]]> 2021-11-01 17:13:00 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383841 Vision - have a clear vision and communicate this vision to make improvements. https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383872 It is important to emphisize the vision to personnel so that all are committed to change.The vision should be communicated in an understandable way so that all personnel in all levels will understand it clearly and can adapt it.]]> 2021-11-01 17:13:01 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859383872 Which Human Issues do you find potentially important in the Catering Service Case? https://padlet.com/arialm3/av5h4ybfymyi/wish/1859384392 Potentially people will not accept the new method of working due to industry has aspects that might be considered being performed best by "humans" not "digital machines". Think of it as a performing artist showcasing their skills. Also in case there are any additional tasks to current process being involved, it is likely to be considered as extra work instead of helping in solving problems.]]> 2021-11-01 17:13:14 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859384392 Proposing the Vision to all Staff https://padlet.com/arialm3/av5h4ybfymyi/wish/1859384711 And then actively intake personnel feedback on the proposed new vision. Co-developing the vision with active participation of personnel increases sense of 'belonging' and 'being part'. Odds of successful implementation will be much increased]]> 2021-11-01 17:13:21 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859384711 Culture -Understanding what the company culture is today, See what need to be developt to improve Culture-wise , engaging the employees and receive their feedback. See how the culture has evolved https://padlet.com/arialm3/av5h4ybfymyi/wish/1859388274

]]> 2021-11-01 17:14:45 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859388274 How would you solve and deal with these identified Issues? https://padlet.com/arialm3/av5h4ybfymyi/wish/1859392279 Leadership focus and vision to show and establish rapport with all involved. Also communication has to clear and precise. Important factor also is that - in case of changing to digital footpring in ordering, delivering, cooking, etc. the "old way" has to be demolished so there is no "going back" to the old system. It has to be a mind change and cultural change throughout the organization - you can still make delicious food and pies with the assistance of digital aid - the art of cooking remains the same and people are still in charge.]]> 2021-11-01 17:16:30 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859392279 Human issues: https://padlet.com/arialm3/av5h4ybfymyi/wish/1859395278 - communication - while the changes in the relationships due to digital transformation might not require urgent improvements, communication would have. As a communication is a key to efficiency and timing which are extremely important in catering industry. Without effective and well aimed communication channels, organising events and coordinating catering activities would not be synchronised well enough within different operations.]]> 2021-11-01 17:17:41 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859395278 How would you solve and deal with these identified Issues? https://padlet.com/arialm3/av5h4ybfymyi/wish/1859398787 Leading by example plays a pivotal role within the organization. In addition, there needs to be an involvement of all the stakeholders and an essence of good communication amongst all members.]]> 2021-11-01 17:19:16 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859398787 https://padlet.com/arialm3/av5h4ybfymyi/wish/1859400952 The main issue that the managers only see the problem in getting IT support, but ignore the Human Issues and don´t pay attention to find the real problem]]> 2021-11-01 17:20:10 UTC https://padlet.com/arialm3/av5h4ybfymyi/wish/1859400952