Please address the following points in your post:

1. Talk about a challenging interaction you have had in your nursing role. This could be with a colleague or a patient/family member (do not include patient information or identifying details).

2. How did you navigate this situation?

3. What worked well? What would you have done differently? What did you learn from this situation?

4. What advice would you give to a peer if they were preparing to navigate a challenging situation?

5. Feel free to add an image, gif, or even a song to your post to help reflect your thoughts and sentiments.

After you publish your post, please remember to go back into Grow@ SC in Workday Learn and complete your competency attestation.

Please reach out to Alex Kent with any questions!

(1) I once had a family member upset that they were place in a double-bedded room. The bedside nurse asked me to go in and talk with the family because they were asking for a private room. (2) I talked with the bedside RN and asked what they had discussed with the family already. Then I went and listened to the families concerns. They were concerned that their patient would get sick from the other patient in the room. I assured them that if patients are contagious, then they get a single-bedded room. I emailed my leadership letting them know that it may come up again, and that a touchpoint with a leader may be helpful. (3) It helped build rapport by starting with asking them their concerns and listening to them. And it helped by calmly answering their questions. Going into the conversation I had made some assumptions that they were going to be irrational, but they were very reasonable. (4) I would tell them to approach with curiosity and just listen first.