Feeling excited to start new journey as intern.

Human Resources staff assigned me in Food&Beverage department.

- Arrange culteries on the tables.

- Arrange the glasses

- I was instructed by the F&B Assistant Manager to collect the dirty plates once the guests finished eating.

- I wipe the dishes after washing.

-Put some flowers on every guest table.

- Arrange tissues with cutleries on each guest table.

- I arrange the plates in the desserts area.

- I put candles in the sambal area and desserts area.

- I wait for the guests to finish eating and collect the plates and cups.

- The breakfast menu is divided into 2 buffets and Ala Carte.

- The Assisrant Manager shows the Tax Invoice of the guest who ordered the buffet for iftar.

- I put out the candles.

- I put out the ladles for all the food areas.

- Collecting plates and cups.

- Collecting clean and dirty tablecloths.

- I was taking cared of Paradise Cafe.

- Placing the tongs in the desserts area.

- Collecting guests' plates and cups after they are done eating.

- Arrange the plates and dishes on the table.

- Maintaining the pastry area and the fruit area.

- Addding some fruits and pastries that are running out.

- I store the rice ladle and tongs in the drawer.

- I tidy up at Paradise Cafe.

- I took out the trash at Paradise Cafe.

- I sweep at Paradise Cafe

- I was told by the HOD to take care of Paradise Cafe

-I wait for guests to eat and collect their plates.

- I poured orange juice for the guests.

-I washed 10 egg boards

-I keep all the food that was served at breakfast time at 10:30 am.

-I carry and store raw materials.

-I prepared food for the lunch organizer at Paradise Cafe.

- I boiled 2 egg boards.

-I prepare food and deliver morning tea break food for the organizer.

-I peel the onions for the chef to cook the lunch staff.

- I packed the food that the organizer had used up.

-I cut watermelon and made honeydew

-I put side dishes for staff lunch.

-I made a sandwich for the evening tea break.

-I wash the pots and breakfast containers.

-I prepared the ingredients for side dishes.

-I put up the finished food.

-I wash all the bowls and utensils that the chef uses when cooking.

- I cut the ingredients for the lunch organizer at 12 pm later.

-I cut the ingredients for the lunch and dinner organizer.

-I prepare food for staff lunch.

-I deliver food at the meeting organizer hall.

-I wash all the dishes and bowls.

-I cut the ingredients for the dinner organizer.

-I prepare ingredients for lunch.

-I prepare ingredients for lunch.

-I cut the fruits.

-I keep the breakfast food that the guest has ready to eat at 10:30 in the morning.

-I prepared food for the lunch organizer at Paradise Cafe.

-I cut watermelon and made honeydew

2. Equipment: I use the company computer.

3. Theory:1. Event Tourism Theory

   -Events as tourism motivators.

   -Government as a stakeholder in event planning and promotion as a stakeholder in event planning and promotion.

4. Issue:Targeting the wrong offices may lead to irrelevant data or low response rates.

5. Solution:Looking for governments that are interested in holding meetings at our hotel.

2. Equipment: I edit the poster in Canva

3. Theory for Poster: Tourism and Public Holidays Theory: Push and Pull Motivation Theory (Dann, 1977) How it applies to your poster: Hari Hol Pahang, as a state public holiday, creates a push factor—people are motivated to take a break from routine, seek relaxation, or spend time with family. At the same time, tourism destinations in Pahang (such as beaches, hills, and eco-tourism parks) act as pull factors, offering attractions that encourage travel.

4. The issue is that many templates on Canva have to be paid for.

5. I use only my clever ideas to create a new template.

2. Equipment: I use a smartphone

3. Theory: Event Tourism: If the group participated in a local or community event (like a food festival, traditional celebration, or group tour), then that’s a form of event tourism.

4.No issues and obstacles occur.

5.No solution

2. I write in my notebook.

3. Theory:1. Tourism Marketing Theory

   -Tourism marketing focuses on understanding tourist needs and communicating value effectively. This includes:

Market segmentation: Identifying target groups (e.g., luxury, adventure, cultural tourists).

4. Issues:Need to inspect the types of rooms and halls available to guests smoothly and without nervousness.

5. Solution:Always read notes and practice.

2. Equipment: I print using a printer and A4 paper.

3. Theory: -Operational Alignment – The departments align their resources to ensure the event supports local tourism goals and visitor satisfaction.

-Tourism Impact Readiness – The better the administrative setup, the more likely the event will positively impact local tourism (e.g., visitor flow, economic benefit, cultural promotion).

4.Issues: Group Event Orders always change the number of people attending at the last minute and make it difficult for all departments to complete the work.

5. Solution: Need to set a date so that the guest group doesn't suddenly change the number of people.

2. Equipment: We use the passenger buggy for access to the beach.

3. Theory: Guest Expectation Management:

The theory emphasizes that inspections are a proactive method to align the hotel's offerings with guest needs, minimizing service gaps and complaints. This reflects the principles of the Gap Model of Service Quality.

4.Issues: -I stutter a bit when communicating with the guest.

- The guest asks a lot of questions.

5. Solution: -I explain to guest by read the my notebook.

- Answer ALL questions patiently.

2. Equipment: I use the printer machine

3. Theory:Sustainable Event Planning:

   Advance menu planning and distribution also allow for accurate purchasing and preparation, reducing food waste and supporting the principles of Sustainable Tourism Operations.

4. Issues: -

5. Solution: -

2. Equipment: I use the WhatsApp application to communicate with the guest.

3. Theory:Service Quality (SERVQUAL Model) – Parasuraman, Zeithaml & Berry

-Tangibles – appearance of facilities, equipment, personnel.

-Reliability – ability to perform the promised service dependably.

-Responsiveness – willingness to help customers promptly.

4. Issues:Guest is slow to respond after providing details.

5. Solution:Contact guest again and ask if they are interested or not.

2. Equipment: I use handphone for record guests.

3.Theory: Memory-Making and Media in Tourism

-Share their experience on social media

-Feel a deeper connection to the moment

4.Issues:-

5.Solution:-

2. Equipment: I am using google to do research.

3.Theory: Tourism System Theory (Leiper’s Model)

-Tourism industry (service providers like your hotel)

4.Issues: -

5.Solution:-

2. Equipment: I use Excel application.

3.Theory:Cohen’s Tourist Typology (1972):

-Organized Mass Tourist – Prefers packaged tours.

-Explorer – Plans travel independently.

4.Issues: The organization want booking at same date with other organization.

5.Solution: Suggest them different date for their event.

2. Equipment: I use word applications.

3. Theory: -Tangibles – Physical facilities, equipment, documents, forms, appearance.

-Reliability – Accurate and dependable service (e.g. correct bookings, bills).

4.Issues:-

5.Solution:-

2. Equipment: I use the Canva app.

3. Theory: Tourism as Cultural Exchange (D. MacCannell, 1976)Theory: Tourists seek authentic experiences and connect with the true identity of a place. National holidays such as Independence Day offer authentic cultural expressions.

4.Issues: Many canva facilities should pay.

5.Solution: Use free facilities only.

2. Equipment: Halls and Rooms.

   
   

3.Theory:

- Spatial Planning in Tourism: The proper use and arrangement of physical space (halls, rooms) is essential for hospitality.

- Coordination and Communication: Success in tourism facility management depends on teamwork, time management, and clear communication among staff and with guests.

4.Issues:The hall too small.

5.Solution: Give the organizer another hall.

2. Equipment:The hall

3.Theory:Tourism as an Experience:

-Visitors remember how well events are managed and spaces are maintained.

-Organizers and assistants contribute directly to the tourism experience.

4.Issue:The FNB staff did not carry out their work complete.

5.Solution:Repair their works last minute.

2. Equipment: Whiteboard and markers.

3. Theory: Tourism Area Life Cycle (TALC) – Butler's Model

-Concept: Destinations evolve through stages: Exploration, Involvement, Development, Consolidation, Stagnation, Decline or Rejuvenation.

-Relevance: Booking an event in June may be a strategy to promote tourism during a destination’s development or consolidation phase, or to revive it during a stagnation phase.

4. Issues: Have to write again because suddenly have organizer book the date.

5.Solution: Write the organizer name in whiteboard.

2. Equipment: Buggy for accessibility go to the beach.

3. Theory: . Expectation-Perception Theory (Customer Satisfaction Theory)

Tourists evaluate a service based on the difference between their expectations and actual experience.

-Application:

Your inspection allowed the guest to compare what they expected (from online descriptions or recommendations) with what they saw in reality. Your goal was to help close the gap positively, increasing satisfaction and the likelihood of booking.

4. Issues: The guest want the beach located in the hotel area .

5.Solution:Build a road go to the beach

2. Equipment: Application Canva for editing poster.

   
   

3. Theory:Visitor Information Theory

   - Access to clear, accurate, and timely information significantly improves the tourist experience. Tourists often rely on formal information sources (like brochures, posters, or reading boards) to make decisions and feel oriented in unfamiliar settings.

-Application to Your Action:

Your poster provided organized, visible, and accessible information about events or organizations at the hotel, helping visitors stay informed and engaged. This reduces uncertainty and enhances the quality of the guest experience.

4.Issue: The Internet network so slow .

5.Solution: Borrow Internet my friends.

2. Equipment: Hall and Room.

3. Theory: Developed by Parasuraman, Zeithaml, and Berry, the SERVQUAL model identifies five dimensions of service quality:

• Tangibles (appearance of facilities, equipment, personnel)

• Reliability

• Responsiveness

• Assurance

• Empathy

Application to Your Action:
By showing the guest the rooms, halls, and facilities, you were focusing on the tangibles of the hotel—how clean, organized, and well-presented the spaces are, which directly affects the guest’s perception of quality.

4. Issues:-Some area can be dirty.

5.Solution: Measure all area always clean because anytime the organizer will come to visit.

2.Equipment: Halls and Rooms.

3.Theory:

- Spatial Planning in Tourism: The proper use and arrangement of physical space (halls, rooms) is essential for hospitality.

- Coordination and Communication: Success in tourism facility management depends on teamwork, time management, and clear communication among staff and with guests.

4.Issues:The Organizer want dinner at pool area.

5.Solution: Give the organizer dinner at suitable place.

2. Equipment: Handphone, Hall,Rooms.

3.Theory:Site Inspection and Event Planning Theory

Your behavior aligns with site inspection, a critical component of event planning. This involves evaluating a venue for suitability in terms of:

• Space

• Accessibility

• Aesthetics

• Facilities

• Safety and compliance

4.Issues:The lights in the hall are damaged.

5.Solution:Ask maintenance to change the damaged lamp and replace it with a new one.

2.Equipment: Handphone.

3.Theory: Tourism Planning and Management Theory

-Ensuring activities occur on time (schedule compliance)

-Verifying that organizers have the resources and conditions to operate effectively

4.Issue:Sometimes the organizer does not follow the tentative correctly and involves time

5.Solution:Always see the organizer's activities running smoothly and remind the organizer about the schedule time.

2.Equipment: Handphone,Tiktok,Instagram.

3.Theory:Social Media and Tourism Marketing

Core Idea: Social media is a powerful tool in influencing tourist behavior and promoting destinations or events.

Application: Your updates on social media are part of e-WOM (electronic word of mouth), which impacts how others perceive the event and can influence future participation.

Relevant Concept: UGC (User-Generated Content) in tourism marketing

4.Issues:Internet connection was slow at field.

5.Solution:Edit video at office

2. Equipment: Rooms and Halls.

3.Theory:Quality Assurance in Tourism and Hospitality

Core Idea: Systematic checks ensure services meet established standards.

Application: Your action is a pre-event quality control process, essential in hospitality management to avoid complaints and ensure smooth guest experiences.

4.Issues: The housekeeping does not clean the room on time.

5.Solution: Hire partime staff to help cleans the rooms.

-Explanation: This theory highlights the importance of internal communication and coordination to ensure consistent and high-quality service delivery. By distributing the BEO, you’re ensuring that all departments (kitchen, housekeeping, front desk, etc.) are aligned with the event’s needs, which reduces service failures and enhances guest satisfaction.

4.Issues:Miscommunication or Information Gaps

Description: If the BEO is unclear, incomplete, or misunderstood by departments, it can lead to errors such as incorrect setup, wrong meal preparation, or missed timings.

5.Solution:Ensure the BEO is clearly formatted with standardized sections (e.g., timing, menu, special requests).

-Hold short briefings or pre-event meetings to clarify important points.

-Use checklists to verify information for each department.

2. Paradise Cafe for meeting place.

3. Teamwork and Collaboration Theory (Tuckman's Stages of Group Development)

Concept: Teams go through stages: forming, storming, norming, and performing.

Application: Your meeting supports the “norming” and “performing” stages by clarifying roles, building trust, and preparing the team to function cohesively during the event.

4. Issue:Event details may change after the coordination meeting (e.g., number of guests, schedule), causing confusion.

5. Solution:

   -Set a cut-off time for changes and communicate updates via a shared platform (e.g., WhatsApp group, email thread, or hotel management software).

-Use version control or highlight changes in updated BEOs.

2.Equipment: Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Some individuals (organizers, guests, or staff) may not have given permission to be photographed or may not want their images shared.

5.Solution :

-Always seek verbal or written consent before taking or sharing photos.

-Focus on photographing activities or setups rather than individuals unless necessary.

2. Equipment: Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Some individuals (organizers, guests, or staff) may not have given permission to be photographed or may not want their images shared.

5.Solution :

-Always seek verbal or written consent before taking or sharing photos.

-Focus on photographing activities or setups rather than individuals unless necessary.

2. Equipment:Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Information Overload in the WhatsApp Group

• Description: Constant updates with multiple images can clutter the group and cause important messages to be missed.

  
  

5.Solution :Create a specific group or broadcast list for updates (e.g., “Event Ops Photos”).

2. Equipment: Cars and convenience stores.

3.Theory:Experience Economy Theory (Pine & Gilmore, 1999)

Concept: Tourism is not just about products or services — it’s about creating memorable experiences.

Application: A personalized hamper enhances the emotional value of the event for the organizers. This small gesture contributes to the overall experience, leaving a lasting impression beyond just the event logistics.

4.Issues:Costs can exceed the planned budget if items are not sourced carefully or labor costs are underestimated.

5.Solution:

-Set a clear budget before purchasing.

-Source items in bulk or from wholesale suppliers.

2. Equipment: Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Information Overload in the WhatsApp Group

-Description: Constant updates with multiple images can clutter the group and cause important messages to be missed.

5.Solution :Create a specific group or broadcast list for updates (e.g., “Event Ops Photos”).

2.Equipment: Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Some individuals (organizers, guests, or staff) may not have given permission to be photographed or may not want their images shared.

5.Solution :

-Always seek verbal or written consent before taking or sharing photos.

-Focus on photographing activities or setups rather than individuals unless necessary.

2. Equipment: Handphone

3.Theory:Event Management Theory (Getz, 2005)

Concept: Events involve multiple phases — planning, execution, and evaluation — all requiring coordination.

Application: Your updates help during the execution phase, ensuring that

4.Issue:Photos without context may be misinterpreted or cause incorrect assumptions about task completion or issues.

5.Solution :Always include a short explanation with the photo

2. Equipment: Paradise Cafe for meeting place.

3.Theory:Event Management Theory (Getz, 2005)

Concept: Successful event management requires clear planning, role allocation, and coordination among all stakeholders.

Application: Your meeting embodies the planning phase where roles are allocated to ensure smooth event execution.

4.Issue:Some team members may not actively contribute to the meeting or may overlook important points.

5.Solution:Encourage open dialogue by asking specific departments for input.

Assign a moderator or facilitator to guide discussions and ensure everyone is heard.

2. Equipment: Computer company.

3.Tourism Demand Forecasting Theory

Definition: This refers to predicting future tourism demand based on past trends, current data, and influencing factors (seasonality, events, weather, etc).

4.Issues: Have to adjust the table forecast because have new group want booking the date.

5.Solution: Write the group name at table.

2. Equipment: Deskstop and Google calender

   
   

3. Operational Planning in Tourism

Definition: Day-to-day planning to ensure smooth service delivery and customer satisfaction.

4.Issue: Can be confused the date.

5.Solution: Looking the calender and write the group name.

2. Equipment: Deskstop, Googledrive

3.Tourism Operations Management-

-Definition: The planning, implementation, and control of day-to-day activities in tourism businesses to ensure efficiency and customer satisfaction.

4.Issues:-

5.Solution:-

2.Equipment:Handphone

3.Theory:Social Media and Digital Communication in Tourism

Concept: Digital tools (like WhatsApp, Instagram, etc.) are essential for internal and external tourism communication.

-Application: Your use of WhatsApp aligns with current digital communication practices in tourism organizations, promoting real-time coordination, especially during live events or on-site operations.

4.Issue:Information Overload in the WhatsApp Group

-Description: Constant updates with multiple images can clutter the group and cause important messages to be missed.

5.Solution :Create a specific group or broadcast list for updates (e.g., “Event Ops Photos”).

2.Equipment:Handphone,Instagram,WhatsApp.

3.Theory:User‑Generated Content (UGC) & Destination Imagery

UGC (self-taken photos on WhatsApp/Social) is viewed as more authentic and credible than official marketing .

4.Issue: The food was cold because the organizer arrived late.

5.Solution: Keep in kitchen and use the microwave to keep it hot.

2. Equipment:Handphone,Tiktok,Instagram

3.Social Media Marketing in Tourism:

Definition: The strategic use of social media platforms to engage audiences, build relationships, and promote tourism products or services.

4.The organizer do not follow our rules time do activities.

5.Just follow up their rules.