https://padlet.com/englishprofrita/qualitytpc Instructions: Read each scenario. Discuss with your group each case. Add comments about your discussion by clicking on the "+" icon. en-us 2024-06-03 00:25:46 UTC 2024-11-08 01:17:13 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1f4cb.png englishprofrita https://padlet.com/englishprofrita/qualitytpc/wish/3207264823 Imagine that as a role of interpreter or customer service agent, you received a call from an angry customer. You feel overwhelmed regarding the situation and start using a high tone of voice with the customer.

]]> 2024-11-08 00:23:46 UTC https://padlet.com/englishprofrita/qualitytpc/wish/3207264823 englishprofrita https://padlet.com/englishprofrita/qualitytpc/wish/3207269641 Imagine that you are in the middle of a call as an interpreter, and you are not sure about the protocol to transfer the call to the customer service department. Therefore, you just wait on the line until the agent disconnects.

]]> 2024-11-08 00:26:50 UTC https://padlet.com/englishprofrita/qualitytpc/wish/3207269641 englishprofrita https://padlet.com/englishprofrita/qualitytpc/wish/3207276289 Imagine that you are on the role of an interpreter. You have a limited English proficient person on the line. This person is providing a lot of information and you cannot capture it completly, and there were some words you did not understand. You follow your protocols to ask for repetition and clarification.

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