The building blocks of "Discovery Questioning" by Chris Smullen https://padlet.com/Smuldawg/akdrnnlvdy7l Read the examples of effective discovery questioning techniques to learn how to ask open, empathetic questions and to understand how to use closed questioning correctly. Once you have read through the examples provided, feel free to comment and post some examples of your own. en-us 2018-12-09 14:41:44 UTC 2025-04-01 17:26:30 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Bigthunderstorm.png The Question Funnel. Smuldawg https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312639694 We should begin every new interaction with a customer by asking big open ended questions. This will help us discover more about the customers needs. Read through my posts to learn more before posting your examples.]]> 2018-12-09 14:45:42 UTC https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312639694 TED Questions Smuldawg https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312640178 Examples of TED Questions are:

"Tell me what you love about this product?"

"Explain what style you are looking for?"

"Describe your families interests to me, what do they love most?"]]> 2018-12-09 14:48:35 UTC https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312640178 Open and Closed Questions Smuldawg https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312641248 Watch this video to learn more about Open and Closed questions.]]> 2018-12-09 14:54:43 UTC https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312641248 SQT Smuldawg https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312642181 The "Statement, Questioning Technique" is a questioning technique used to narrow down the information that a customer gives you. It can be used to check and see if you are on the right track before you pitch a sale.

Example #1: "You said you liked listening to country music, do you know we have a 2 for 1 sale on Garth Brooks?"

Example #2: "That's my favourite perfume too! Have you seen our fantastic gift sets for Christmas?"


]]> 2018-12-09 15:00:41 UTC https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312642181 Get to the Core Smuldawg https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312649443 The more effective questions that are asked will help you get to the core of the customers reasons for coming into your store. ]]> 2018-12-09 15:45:23 UTC https://padlet.com/Smuldawg/akdrnnlvdy7l/wish/312649443