·       Culture: social behaviours and beliefs that a particular group or society has. Cultural groups can be anything from religious groups, ethnic groups, and so on

·       Ethnocentrism: Refers to when a person from one culture has certain beliefs of the people from another. These beliefs may stem from the views of the culture they’re apart of.

·       Stereotyping: A preconceived belief or idea that people have on other cultures, either being with the way they act or behave or their physical appearance

·       Diversity: when a community or organisation has a large variety of cultural groups 

·       Cultural Competency: refers to how accurately and well people communicate across cultures