Ngā Mātāpono: Epsom and Philson Client Services by https://padlet.com/rbeasley12/ngamatapono How are we enacting the principles of Ngā Mātāpono in our work? en-us 2021-06-22 03:42:12 UTC 2021-06-22 20:12:15 UTC hello@padlet.com rbeasley12 https://padlet.com/rbeasley12/ngamatapono/wish/1618889362 Read through the Ngā Mātāpono o Te Tumu Herenga document on the LLS intranet (VPN required off-campus), and think of some examples of work we do in Client Services that demonstrates the three principles described. Page 2 of the document explains what the principles are.

Have a look through the examples that have already been captured in our workshop:

Is there anything in particular you think is a great example? Give it a 'like' with the heart icon.

Is there anything missing or that needs clarification? Add your own ideas using the plus icon under each heading, or edit the existing ideas.

Māori Dictionary is a great tool if you'd like to explore the meanings of any of these words. ]]> 2021-06-22 03:48:43 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1618889362 Supporting patrons with library services, and going the extra mile: https://padlet.com/rbeasley12/ngamatapono/wish/1619049459 Encourage students to use our services and demonstrate  how to use resources with them.]]> 2021-06-22 05:43:23 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619049459 Great leadership with an empowering approach https://padlet.com/rbeasley12/ngamatapono/wish/1619050810 - We feel safe to suggest new ideas
- We encourage career development and share opportunities, and we attend workshops.
- We are not afraid to ask for help and are generous offering it.
- Use Teams chats are used as an open thread for discussion
- Having shared goals]]> 2021-06-22 05:44:18 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619050810 Training new staff members - buddy system https://padlet.com/rbeasley12/ngamatapono/wish/1619051110 2021-06-22 05:44:31 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619051110 Mastery of the subject matter https://padlet.com/rbeasley12/ngamatapono/wish/1619055467 Staff knows what they offer. They are experts in their space, they know how to demonstrate and teach clients to get things done. ]]> 2021-06-22 05:47:28 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619055467 Physical Spaces reflecting Maori and Pasifika Learners and community https://padlet.com/rbeasley12/ngamatapono/wish/1619055927 2021-06-22 05:47:48 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619055927 Celebrating festivals from different cultures, and celebrating various language weeks https://padlet.com/rbeasley12/ngamatapono/wish/1619056427 Library displays showcasing community, culture and diversity]]> 2021-06-22 05:48:09 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619056427 Setting Tupu goals to achieve https://padlet.com/rbeasley12/ngamatapono/wish/1619056979 2021-06-22 05:48:34 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619056979 Regularly updating our forms and processes https://padlet.com/rbeasley12/ngamatapono/wish/1619057631 Curiosity: asking why processes are a certain way, and if they need to be changed]]> 2021-06-22 05:49:02 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619057631 Engaging in staff huis or going to other sites to meet new team members https://padlet.com/rbeasley12/ngamatapono/wish/1619061907 2021-06-22 05:52:04 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619061907 Collaboration across LLS https://padlet.com/rbeasley12/ngamatapono/wish/1619061957 -Service cloud queries
-Finding covers
-Exchange phone calls, emails -Microsoft teams chat (channels, chats, connection)]]> 2021-06-22 05:52:07 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619061957 Celebrate with Students https://padlet.com/rbeasley12/ngamatapono/wish/1619064405 We don't just interact and support colleagues, we also celebrate students' success/milestone (e.g. BBQ Beats, etc.)]]> 2021-06-22 05:53:55 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619064405 Whakamana Kaimahi Nominations https://padlet.com/rbeasley12/ngamatapono/wish/1619064451 2021-06-22 05:53:58 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619064451 We use and champion the wiki and other resources https://padlet.com/rbeasley12/ngamatapono/wish/1619065262 2021-06-22 05:54:33 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619065262 HUI https://padlet.com/rbeasley12/ngamatapono/wish/1619066640 LLS Hui and CS Hui are great opportunities to build stronger relationship within CS Team and wider LLS. An opportunity to know other staff as well.]]> 2021-06-22 05:55:37 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619066640 Displays that make a difference https://padlet.com/rbeasley12/ngamatapono/wish/1619066765 -Inclusive and engaging]]> 2021-06-22 05:55:43 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619066765 ADHB Services Support https://padlet.com/rbeasley12/ngamatapono/wish/1619067812 2021-06-22 05:56:30 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619067812 LLS Services https://padlet.com/rbeasley12/ngamatapono/wish/1619075215 Staff guide students to make use of the services, diverse resources, and collections available to them.]]> 2021-06-22 06:01:45 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619075215 Students being heard https://padlet.com/rbeasley12/ngamatapono/wish/1619076257 We listen to clients and understand their needs]]> 2021-06-22 06:02:30 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619076257 Opportunities to share lunch, meals, etc. https://padlet.com/rbeasley12/ngamatapono/wish/1619076893 -A great way to build stronger relationship with colleagues. (i.e. getting comfortable, learning about your team, their culture, etc.)]]> 2021-06-22 06:02:56 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619076893 Leaders believe in their staff https://padlet.com/rbeasley12/ngamatapono/wish/1619079647 Which motivates staff to take responsibility, and do more

]]> 2021-06-22 06:04:44 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619079647 Stand-up Meeting https://padlet.com/rbeasley12/ngamatapono/wish/1619083539 -Catch up about work, client's queries, sharing of good ideas, etc.
-making decision together]]> 2021-06-22 06:07:10 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619083539 Cross site opportunity https://padlet.com/rbeasley12/ngamatapono/wish/1619084914 To learn about other LLS site's culture, processes, etc.]]> 2021-06-22 06:08:03 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619084914 SSFR https://padlet.com/rbeasley12/ngamatapono/wish/1619088414 Feedback from Staff]]> 2021-06-22 06:10:18 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619088414 Collaboration with wider Team https://padlet.com/rbeasley12/ngamatapono/wish/1619089151 -Participates in faculty ropu meetings with our Advisers
-Reading faculty newsletters]]> 2021-06-22 06:10:40 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619089151 Library displays https://padlet.com/rbeasley12/ngamatapono/wish/1619092375 Pacific language week displays]]> 2021-06-22 06:12:36 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619092375 Sound Cloud https://padlet.com/rbeasley12/ngamatapono/wish/1619098907 - Triaging
-Tire Zero]]> 2021-06-22 06:16:21 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619098907 Promoting Student Workshops https://padlet.com/rbeasley12/ngamatapono/wish/1619099517 2021-06-22 06:16:42 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619099517 Celebrate Success on Project completion https://padlet.com/rbeasley12/ngamatapono/wish/1619099971 2021-06-22 06:16:55 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619099971 Self-Regulated Leadership https://padlet.com/rbeasley12/ngamatapono/wish/1619101008 - Wiki/ Staff
-Visual Board
-Return Checklist ]]> 2021-06-22 06:17:35 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619101008 Collaborations with other business units https://padlet.com/rbeasley12/ngamatapono/wish/1619104781 2021-06-22 06:20:04 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619104781 COVID-19 RESPONSE https://padlet.com/rbeasley12/ngamatapono/wish/1619131112 We showed resilience in the face of big challenges!]]> 2021-06-22 06:36:28 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619131112 Exam space for online exams https://padlet.com/rbeasley12/ngamatapono/wish/1619131729 2021-06-22 06:36:54 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619131729 Continuous Improvements https://padlet.com/rbeasley12/ngamatapono/wish/1619138862 - Process forms]]> 2021-06-22 06:41:19 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619138862 Shared Lunch / Morning Tea celebrations https://padlet.com/rbeasley12/ngamatapono/wish/1619149673 2021-06-22 06:48:17 UTC https://padlet.com/rbeasley12/ngamatapono/wish/1619149673