Master communication with users by https://padlet.com/astramentore/ahn2lkfhoj436pj1 Alona O en-us 2024-05-27 16:48:50 UTC 2025-04-24 07:16:29 UTC hello@padlet.com https://padlet.net/icons/png/1f4c8.png Help users to feel themselves as our partners by communicating clearly and effectively! astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008954723 2024-05-27 16:52:06 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008954723 Issue Acknowledgment astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008957065 2024-05-27 16:54:39 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008957065 astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008957703 How do you understand a user's issue from the Chatbot note?

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]]> 2024-05-27 16:55:56 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008957892 astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008966165 How can we set expectations better for the user to know what we do?

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]]> 2024-05-27 17:07:47 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008966433 Issue Roadmapping astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008978043 2024-05-27 17:23:48 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008978043 Responsiveness astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008981938 2024-05-27 17:29:58 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008981938 astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008982313 What should be changed to remain responsive?

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]]> 2024-05-27 17:31:00 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008982574 Clarity and transparency astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008987347 2024-05-27 17:38:25 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008987347 astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008987664 How you can explain to the user why they need to publish the site again?

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]]> 2024-05-27 17:39:25 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008988045 Etiquette astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008991934 2024-05-27 17:45:18 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008991934 astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008992363 How can we change questions and info we share for them to sound more professional and kind?

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]]> 2024-05-27 17:46:22 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008992537 ++++++++++++++++++++++++ astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008992639 2024-05-27 17:46:33 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3008992639 Etiquette astramentore https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3011397012
  • Communicate in polite way: apply expressions like “please note”, “kindly proceed to”, "Could you please share" etc.
  • Mention appreciation for the user’s waiting time and cooperation: "Thanks for the info", "Thank you for the screenshot", "Thank you for your time and patience"
  • Maintain positive attitude no matter what
  • Personalize your conversation: customize info in articles, don't send article links, send screenshots
    • ]]>     2024-05-29 07:37:51 UTC https://padlet.com/astramentore/ahn2lkfhoj436pj1/wish/3011397012