Làm lại Order-processing & Delivery-processing of Coolmate_2 by Hiếu Nguyễn Trung https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk en-us 2024-07-05 13:19:39 UTC 2024-07-05 15:32:37 UTC hello@padlet.com Coolmate HCM: 163 -165 Tran Trong Cung, Tan Thuan Dong Ward, District 7, Ho Chi Minh darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325632 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325632 Coolmate Brief Information darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325633 Coolmate is a Vietnamese local brand specializing in men's apparel products. Established since 2019, the brand had harvested much success. In 2023, the sales reached 363 billion VND, associated with was 90% KPI had been achieved and approximately 30% growth rate compared to 2022.

As a pioneer in nonphysical outlet movement, Coolmate has no any store exhibited their products but offices. Coolmate is a local brand, which is in the niche of its league, with simple and sustainable fashion-orientated style are now gaining a significant top-of-choice men's product when thinking of in mind.

]]> 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325633 1. Order-processing darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325635 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325635 Customer Order darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325636

  • Customers can place orders through the following channel: 

  • Customers need to provide complete and accurate information such as: 

    • Name

    • Address

    • Phone Number

    • Email

    • Selected Products

    • Product Quantity

    • Payment Methods

    • Notes (if applicable)

    • ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325636     Order Processing darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325637 Printing and packaging

    Orders "under packing" will be picked up, packed and sent by the warehouse staff.

    After the order is packaged, the delivery person will pick it up and deliver it to the customer.


    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325637     How long does it take to process an order? darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325638 Currently orders are processed at 02 warehouses:

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325638     Coolmate Hanoi: Floor 3-4, BMM Building, KM2, Phung Hung Street, Phuc La Ward, Ha Dong District, Hanoi City darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325639 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325639 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325640 if the order does not have a special problem such as being out of stock or not having enough stock:

    • Inner city area of ​​Hanoi and Ho Chi Minh: 1-2 working days (excluding Saturday and Sunday), other provinces is 2-4 working days (excluding Saturday and Sunday).

    • Urgent shipping support (applicable to orders within HCM and Hanoi during business hours): contact 1900272737.

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325640     Including 3 elements: a yellow carton box - a hard box printed with the word Coolmate - the product, with a black tape printed with the word Coolmate on the outside (as shown in the picture) darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325641 Including 3 elements: a yellow carton box - a hard box printed with the word Coolmate - the product, with a black tape printed with the word Coolmate on the outside (as shown in the picture)

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325641     How is the Coolmate box packaged? darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325642 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325642 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325643 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325643 Confirms and prepares the order darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325644 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325644 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325645 Pack the product carefully

    Each Coolmate order is packaged in 2 layers, like a gift package,  ensuring that customers receive the product completely. Whether it's a pair of pants, a shirt or a pair of socks, Coolmate will always send your order to you in "double box status", with the hope that you always receive the most complete experience.

    Attach labels and delivery notes


    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325645     2. Delivery-processing darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325646 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325646 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325647 Coolmate will deliver goods to customers through 2 reputable shipping units.  Coolmate will hand over the order according to the policies that the shipping unit requires.

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325647     darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325648 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325648 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325649 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325649 Receive the goods darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325650 Customer pick-up :


    1. Validate order information

    2. Assess the package's condition

    3. Unpack and examine the products

    4. Retain receipts and invoices

    5. Contact customer service if necessary

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325650     darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325651

  • The delivery time depends on the customer's address and usually ranges from 2-5 business days.

  • Customers can track the status of their orders through the https://www.coolmate.me/page/tra-cuu-don-hang website  

  • Coolmate will send a notification to the customer when the order is delivered to the carrier and when the order is successfully delivered.

    • ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325651     Customer support darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325652 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325652 60-day return policy at Coolmate darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325653 2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325653 darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325654 Personal information security policy

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325654     darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325655 Coolmate will not accept returns for certain product lines such as: Discounts, Print-on-demand T-shirts, Deal Products, Coolmate Basics.

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325655     darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325656 Coolmate will refund the amount (after deducting 25,000 VND shipping fee) to the account you provide within 24 working hours (excluding Saturday & Sunday) after the refund request is confirmed by Customer Service

    ]]>     2024-07-05 13:19:39 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046325656     darkredeyesdragon https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046328948 Coolmate Order-processing & Delivery-processing in a nutshell

    ]]>     2024-07-05 13:25:29 UTC https://padlet.com/darkredeyesdragon/agl5ktxlz2z6vnrk/wish/3046328948