09-10 Jul 25 WSQDCT - Issue for Critical thinking" Statement by JohnnyYapSH

Problem Statement

JohnnyYapSH — 2025-07-02 09:50:12 UTC

Component parts are failing barely one month after China customer assembled and used it to build their final products

METHOD

JohnnyYapSH — 2025-07-02 09:50:12 UTC

1) Static very high at Customer production in rural Part of China in Guangdong.
2) Customer production process including QA/QC unproven and not ISO
3) Customer Production process very manual and labour intensive

MAN

JohnnyYapSH — 2025-07-02 09:50:12 UTC

1) Customer operators very young and inexperienced
2) Inexperience batch of production operators

MATERIALS

JohnnyYapSH — 2025-07-02 09:50:12 UTC

1) Supplier poor quality batch

MACHINE

JohnnyYapSH — 2025-07-02 09:50:12 UTC

1) Customers lack equipment for manufacturing
2) Production irregularity

MOST LIKELY ROOT CAUSE

JohnnyYapSH — 2025-07-02 09:50:12 UTC

Customer manufacturing process not reliable

YiRen SuTeng Charis

lsuteng0305 — 2025-07-09 08:27:16 UTC

Group 2 members

2025-07-09 08:27:28 UTC

Cindy

Zhi Lin

Rafee

Den

PROBLEM

2025-07-09 08:37:54 UTC

Overstock inventory having too much unsold stock in a store.

SOLUTION

Man

Issues:

Poor forecasting
Miscommunication
Lack of training

Solutions:

Train staff
Improve coordination
Assign clear roles

Machine

Issues:

No inventory system
Outdated tools
No real-time tracking

Solutions:

Use inventory software
Add AI forecasting
Integrate sales & stock systems

Method

Issues:

Static reorder rules
No audits
Supplier-driven purchasing

Solutions:

Use dynamic reorder levels
Run regular stock reviews
Apply demand-based purchasing

Components failed within 1 month after customer assembly.

2025-07-09 08:45:17 UTC

Key Facts:

-High static environment at customer factory (rural Guangdong)

-Production process not ISO certified, no proven QA/QC

-Highly manual and labour intensive

Possible Causes:

-Static discharge damage

-Manual handling errors

-No proper inspection and process control

Solutions:

Control static

-Use anti-static mats, wrist straps, grounding

Provide simple Work Instructions (WI)

-Show correct assembly & inspection steps

Do Incoming QC (IQC) for critical parts

-Check important parts before using

Pilot Run before mass production

- Small batch trial to confirm no issue

⸻

Action Plan:

-Send anti-static and WI guidelines to customer

-Request pilot production feedback

-Monitor next batch performance

Problem Statement

2025-07-09 08:47:19 UTC

Benjamin Barker needs to find ways to upgrade its business to stay competitive and grow, as current strategies may no longer be enough to meet changing customer expectations.

Product

Limited variety or innovation in product lines (e.g. accessories, limited drops)
Lack of storytelling or differentiation between products

Price

perceived value may not match price for some customers

Place

Physical stores lack digital touch-points

People

Staff may not be trained to handle modern retail technologies

Solution

Product

upgrade the material used
have collaborations with other brands that are currently in trend

Price

have more promotions

Place

create a seamless online-offline experience

People

train the staffs

High exhange rates

2025-07-09 08:47:26 UTC

Machine

-Defective

-Loose thread

Material

-choice of fabric

- Fitting

Method

-gifting

-generous exchange policies

-lack of transparency

-online procurement

Man

-change of mind

-Buyers remorse

-customers expectations

-Human error