Catetan Semester 4~ by Lis Dewanto - 81

Week 4 | Services

putridewanto — 2023-03-27 02:28:07 UTC

1. Service Process Matrix
Semakin customizable + intensity labor = professional service

2. Service Blueprinting

Influence -> cust action -> onstage/front office -> backstage -> support processes
Line of visibility -> Front office // back office

3. Servicescapes: Space and function, ambient, etc

4. Waiting Line Analysis

Antrian/populasi
Arrival Rate -> Berapa cust dateng setiap jam? -> contoh 50 org/jam
Waiting line/queue <-> Server berapa kemampuan melayani 40org/jam
- Queue
- Waiting line system
- Calling population: arrivals, servers, waiting line structure
- Lambda < Myu (arrival rate < service rate)
Waiting Line structure
Traditional cost relationship in waiting line: service improve, cost increase. Waiting cost: business loss, loss production time, loss salary for employees.

Financial Forecasting & Planning | Week 4

putridewanto — 2023-03-27 06:36:32 UTC

1. Financial Planning Model Ingredients

Sales forecast: estimated sales growth rate
Pro forma statements: projected financial sattement
asset requirements: additional asset
plug variable:
economic assumptions:

2. Metode: Percentage of Sales Approach
a. Income statement

Cost vary sales = Profit margin constant (20% ~ 20%)
Depre and Inex not vary = proman not constant
Dividend not vary sales = addition to retained earnings

b. Balance sheet

Assume all asset: fixed vary sales
AP vary sales
Notes payable, longterm debt, equity generally not vary sales. Depend on management decision.
Change RE = Dividend decision

3. Dividend Payout Ratio
Example: if DPO 50% and Net Income 600k, then Dividend 300k and RE 300k. Yang ditentuin dividendnya dulu.

4. Percentage-of-sales Method for forecasting
if 2016 calculation current asset/sales = 2/10 = 20%; then forecast 2017 20% x 12 = $2400000

Task

putridewanto — 2023-03-27 08:36:41 UTC

Homework W3 (V)
Quiz W3 (v)
HW W4
Quiz W4

Week 4 Short-term Financial Plan

putridewanto — 2023-04-03 06:21:55 UTC