https://padlet.com/cjaeger/afunylebl8e6 Customer Service Training 2016 en-us 2016-08-04 00:24:23 UTC 2016-08-17 19:36:47 UTC hello@padlet.com cjaeger https://padlet.com/cjaeger/afunylebl8e6/wish/117497040 2016-08-04 00:25:47 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/117497040 cjaeger https://padlet.com/cjaeger/afunylebl8e6/wish/117497078 2016-08-04 00:26:14 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/117497078 cjaeger https://padlet.com/cjaeger/afunylebl8e6/wish/117497089 2016-08-04 00:26:20 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/117497089 cjaeger https://padlet.com/cjaeger/afunylebl8e6/wish/117497129 2016-08-04 00:26:53 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/117497129 https://padlet.com/cjaeger/afunylebl8e6/wish/118644899 No]]> 2016-08-17 18:59:14 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118644899 https://padlet.com/cjaeger/afunylebl8e6/wish/118645096 Hi there]]> 2016-08-17 19:00:42 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118645096 https://padlet.com/cjaeger/afunylebl8e6/wish/118645146 2016-08-17 19:00:59 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118645146 https://padlet.com/cjaeger/afunylebl8e6/wish/118645389 Test

]]> 2016-08-17 19:02:39 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118645389 https://padlet.com/cjaeger/afunylebl8e6/wish/118645982 Leave emotions behind
"Fake smile" ;)]]> 2016-08-17 19:06:02 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118645982 https://padlet.com/cjaeger/afunylebl8e6/wish/118646061 Do power pose before shift 

]]> 2016-08-17 19:06:37 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646061 https://padlet.com/cjaeger/afunylebl8e6/wish/118646070 Exercise/walk around
Use other people's positivity
Remember to stay attentive
Say have a nice day when people exit]]> 2016-08-17 19:06:39 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646070 https://padlet.com/cjaeger/afunylebl8e6/wish/118646146 Interact with everyone ]]> 2016-08-17 19:07:14 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646146 https://padlet.com/cjaeger/afunylebl8e6/wish/118646163 Always be professional ]]> 2016-08-17 19:07:19 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646163 https://padlet.com/cjaeger/afunylebl8e6/wish/118646171 Don't be sad]]> 2016-08-17 19:07:21 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646171 https://padlet.com/cjaeger/afunylebl8e6/wish/118646236 If you get]]> 2016-08-17 19:07:49 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646236 https://padlet.com/cjaeger/afunylebl8e6/wish/118646255 Consume enough caffeine, forcing you to be energized.]]> 2016-08-17 19:07:54 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646255 https://padlet.com/cjaeger/afunylebl8e6/wish/118646321 Chess with ben😍]]> 2016-08-17 19:08:16 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646321 https://padlet.com/cjaeger/afunylebl8e6/wish/118646359 Take a breather if needed to improve your attitude.]]> 2016-08-17 19:08:28 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646359 https://padlet.com/cjaeger/afunylebl8e6/wish/118646380 Turn negatives to positives, and help others do the same. ]]> 2016-08-17 19:08:37 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646380 https://padlet.com/cjaeger/afunylebl8e6/wish/118646382 Be there mentally]]> 2016-08-17 19:08:38 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646382 https://padlet.com/cjaeger/afunylebl8e6/wish/118646529 Remain in good spirits despite your own troubles 

]]> 2016-08-17 19:09:32 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646529 https://padlet.com/cjaeger/afunylebl8e6/wish/118646550 Take things in stride and don't take things personally ]]> 2016-08-17 19:09:42 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646550 https://padlet.com/cjaeger/afunylebl8e6/wish/118646568 Be enthusiastic and aware]]> 2016-08-17 19:09:47 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646568 https://padlet.com/cjaeger/afunylebl8e6/wish/118646608 PAY ATTENTION BOI]]> 2016-08-17 19:09:59 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646608 https://padlet.com/cjaeger/afunylebl8e6/wish/118646751 Learn from mistakes]]> 2016-08-17 19:10:58 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646751 https://padlet.com/cjaeger/afunylebl8e6/wish/118646764 2016-08-17 19:11:05 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646764 https://padlet.com/cjaeger/afunylebl8e6/wish/118646910 2016-08-17 19:11:59 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118646910 https://padlet.com/cjaeger/afunylebl8e6/wish/118647151 Be punny ]]> 2016-08-17 19:13:29 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647151 https://padlet.com/cjaeger/afunylebl8e6/wish/118647167 Humor 😬]]> 2016-08-17 19:13:33 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647167 https://padlet.com/cjaeger/afunylebl8e6/wish/118647178 Music]]> 2016-08-17 19:13:38 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647178 https://padlet.com/cjaeger/afunylebl8e6/wish/118647179 Board games with customers ]]> 2016-08-17 19:13:39 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647179 https://padlet.com/cjaeger/afunylebl8e6/wish/118647186 If you have fun with coworkers at an event, the patrons and guests will too.]]> 2016-08-17 19:13:41 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647186 https://padlet.com/cjaeger/afunylebl8e6/wish/118647218 Play music during se Up when appropriate

]]> 2016-08-17 19:13:58 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647218 https://padlet.com/cjaeger/afunylebl8e6/wish/118647219 Play music during set Up when appropriate
Encourage dancing at dance events when appropriate
Be convivial with clients and coworkers


]]> 2016-08-17 19:13:58 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647219 https://padlet.com/cjaeger/afunylebl8e6/wish/118647244 Listen to music during down time
Seize opportunities to have fun
Plan and attend events you enjoy as well


]]> 2016-08-17 19:14:07 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647244 https://padlet.com/cjaeger/afunylebl8e6/wish/118647251 Games!!!!🤑]]> 2016-08-17 19:14:08 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647251 https://padlet.com/cjaeger/afunylebl8e6/wish/118647287 Skipping while doing counts. 😋]]> 2016-08-17 19:14:24 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647287 https://padlet.com/cjaeger/afunylebl8e6/wish/118647312 2016-08-17 19:14:33 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647312 https://padlet.com/cjaeger/afunylebl8e6/wish/118647370 Participate in events]]> 2016-08-17 19:14:53 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647370 https://padlet.com/cjaeger/afunylebl8e6/wish/118647397 Carpe diem ]]> 2016-08-17 19:15:10 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647397 https://padlet.com/cjaeger/afunylebl8e6/wish/118647462 Toss (appropriate)
Equipment to guests ]]> 2016-08-17 19:15:40 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647462 https://padlet.com/cjaeger/afunylebl8e6/wish/118647477 Joke with visitors, use puns like Jay Cutspec]]> 2016-08-17 19:15:50 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647477 https://padlet.com/cjaeger/afunylebl8e6/wish/118647543 Participating with them in the activities]]> 2016-08-17 19:16:19 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647543 https://padlet.com/cjaeger/afunylebl8e6/wish/118647813 2016-08-17 19:17:52 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647813 https://padlet.com/cjaeger/afunylebl8e6/wish/118647893 Treat ever Thing as a game or a contest, see how many people you can make smile in a day and the next day try to break. Tha I record. 


]]> 2016-08-17 19:18:19 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118647893 https://padlet.com/cjaeger/afunylebl8e6/wish/118648241 Use humor when appropriate, make nervous clients feel at ease. Be timely with replies]]> 2016-08-17 19:20:31 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648241 https://padlet.com/cjaeger/afunylebl8e6/wish/118648249 Talk to the patrons as if they're your friend]]> 2016-08-17 19:20:34 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648249 https://padlet.com/cjaeger/afunylebl8e6/wish/118648262 Know their name
Listening attentively
Going the extra mile to understand the guest
Make people who came to events without friends feel included as well


]]> 2016-08-17 19:20:36 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648262 https://padlet.com/cjaeger/afunylebl8e6/wish/118648289 Compliment
Treat patrons with respect 
Set up quickly and on time
Go above and beyond for organization to allow for easy
 flow of work

]]> 2016-08-17 19:20:47 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648289 https://padlet.com/cjaeger/afunylebl8e6/wish/118648296 Listen to the patrons and care about what they are telling you... Be human]]> 2016-08-17 19:20:49 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648296 https://padlet.com/cjaeger/afunylebl8e6/wish/118648300 Be open for new people]]> 2016-08-17 19:20:50 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648300 https://padlet.com/cjaeger/afunylebl8e6/wish/118648362 Have the solution toons ]]> 2016-08-17 19:21:12 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648362 https://padlet.com/cjaeger/afunylebl8e6/wish/118648372 Be a friend]]> 2016-08-17 19:21:17 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648372 https://padlet.com/cjaeger/afunylebl8e6/wish/118648375 2016-08-17 19:21:17 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648375 https://padlet.com/cjaeger/afunylebl8e6/wish/118648484 Show them how to play games in the game room!]]> 2016-08-17 19:21:58 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648484 https://padlet.com/cjaeger/afunylebl8e6/wish/118648709 Say good job!]]> 2016-08-17 19:23:41 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648709 https://padlet.com/cjaeger/afunylebl8e6/wish/118648825 Good job^]]> 2016-08-17 19:24:26 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118648825 https://padlet.com/cjaeger/afunylebl8e6/wish/118649012 If you have a blank moment ask for the customer to repeat themselves 
Possibly repeat back to them to make for further clarification
Be attentive despite boredom
Try to stay ahead of the game so patrons have questions and requests solved quickl]]> 2016-08-17 19:25:47 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649012 https://padlet.com/cjaeger/afunylebl8e6/wish/118649181 Greet each guess at the beginning of their event 😎]]> 2016-08-17 19:26:47 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649181 https://padlet.com/cjaeger/afunylebl8e6/wish/118649536 🎵I'll be there for youuu🎵]]> 2016-08-17 19:29:15 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649536 https://padlet.com/cjaeger/afunylebl8e6/wish/118649751 Meet them in their reserved room before the event begins. ]]> 2016-08-17 19:30:48 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649751 https://padlet.com/cjaeger/afunylebl8e6/wish/118649767
Show up, on time, prepared, ready to work.

Turn off your phone or put it in do not disturb

]]> 2016-08-17 19:30:52 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649767 https://padlet.com/cjaeger/afunylebl8e6/wish/118649772 SHOW UP ON TIME]]> 2016-08-17 19:30:54 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649772 https://padlet.com/cjaeger/afunylebl8e6/wish/118649788 Don't be distracted while speaking to your patron]]> 2016-08-17 19:31:01 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649788 https://padlet.com/cjaeger/afunylebl8e6/wish/118649796 Listen attentively
Take all suggestions for improvements into consideration
Be on time

]]> 2016-08-17 19:31:03 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649796 https://padlet.com/cjaeger/afunylebl8e6/wish/118649804 Try and understand the qualities and skills of the client
Eye contact
Act enthusiastic and you'll be enthusiastic!
Check in with client at appropriate times

]]> 2016-08-17 19:31:06 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649804 https://padlet.com/cjaeger/afunylebl8e6/wish/118649831 Show up to your shift and be punctual!]]> 2016-08-17 19:31:19 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649831 https://padlet.com/cjaeger/afunylebl8e6/wish/118649855 Constantly checking email and stay available at events ]]> 2016-08-17 19:31:28 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649855 https://padlet.com/cjaeger/afunylebl8e6/wish/118649949 During office hours have your doors open to people who may not be members ]]> 2016-08-17 19:31:57 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649949 https://padlet.com/cjaeger/afunylebl8e6/wish/118649998 Foster a friendly & open environment in order to BE THERE ]]> 2016-08-17 19:32:13 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118649998 https://padlet.com/cjaeger/afunylebl8e6/wish/118650222 Ask questions if they look lost or are alone]]> 2016-08-17 19:34:03 UTC https://padlet.com/cjaeger/afunylebl8e6/wish/118650222