• Accessed the email system to check all incoming emails.

• Reviewed each email to identify its purpose (complaints, permit applications and general inquiries).

• Categorized emails based on their content for easier reference and action.

  
  

ii. Relation to Theoretical and Practical Knowledge from UMK:

• This activity is closely related to the courses such as Organizational Communication and Information Technology in Management. It applies skills in handling formal communication, managing information flow, and working within the structure of a government organization.

iii. Common Issues and Challenges Faced:

1. High Volume of Emails

   Receiving a large number of emails daily made it difficult to respond to all in a timely manner.

   
   

Solutions:

1. Email Sorting and Prioritization

   Categorized emails by urgency and type (complaint, inquiry, request) to ensure important ones were addressed first.

• Recorded and updated each document entry into the file log.

• Sorted documents according to chronological order and departmental reference.

• Filed each document properly into respective folders/binders.

  
  

ii. Relation to Theoretical and Practical Knowledge from UMK:

• This task relates to the Entrepreneurship course, as proper documentation and filing are essential in running a business. Entrepreneurs must manage records such as invoices, contracts, and meeting notes efficiently to maintain smooth operations, ensure compliance, and make informed business decisions.

  
  

iii. Issues and Challenges Faced:

• Some documents were missing or misfiled by previous handlers, which caused delays.

  
  

iv. Solutions:

• Checked for any missing documents.

• Reviewed and verified payment vouchers, ensuring signatures and information were complete.

• Organized financial documents and matched them with the official file records.

• Updated inventory list for low-value movable assets (Aset Alih Bernilai Rendah).

  
  

ii. Relation to UMK Knowledge:

• This task teaches financial documentation control, expense tracking, and systematic record keeping that have been learn in financial class in UMK—all of which are vital for business owners and entrepreneurs to manage cash flow and ensure accountability.

  
  

iii. Issues Faced:

• Some vouchers were missing signatures or incomplete info.

  
  

iv. Solutions:

• Referred to supervisors to verify and request re-signing of documents.

• Assisted officers at the official tender opening session.

• Received and sorted tender packets from the public.

• Each submission was checked for completeness and validity (for example, pricing offer, company information, and supporting papers).

  
  

ii. Relation to UMK Knowledge:

• This task relates to entrepreneurship studies because it involves a bidding process where companies offer their best price to win a contract.

• It reflects real-world business competition and decision-making. I also learned how important transparency and documentation are in tender processes, which are often discussed in class when learning about procurement and ethical business practices.

iii. Issues Faced:

• Some tender envelopes had similar company names that could cause confusion when recording the details.

  
  

v. Solutions:

• I double-checked each envelope carefully and asked an officer to verify any confusing cases.

• Helped review and verify tender documents that had been submitted by various contractors.

• Checking if the required forms were completed correctly, ensuring signatures were in place, and sorting the documents accordingly.

iii. Related to UMK knowledge

• Companies must prepare proper documentation and present themselves professionally to stand a chance at winning a contract (business competition).

• From this, I learned the importance of attention to detail and how administrative processes play a huge role in formal business operations.

iv. Issues & Challenges:

• High volume of submission.

v. Solution:

• Labeled each completed stack to stay organized.

• Sorting and scrutinizing approximately 300 tender application documents received for various local government projects.

• Entering the tender information into Excel.

• Checking completeness, verifying submission dates, sorting the documents by project codes, and ensuring all the required forms and attachments were attached.

ii. Equipment Used:

• Departmental internal record management software.

iii. Related to Theory and Practical UMK Knowledge

• The tender process reflects entrepreneur wellness through discipline, time management, and emotional control. It shows how important it is for entrepreneurs to stay organized and focused, especially when dealing with formal procedures.

iv. Issues and Challenges:

• Dealing with a heavy flow of hard-copy documents.

  
  

v. Solution:

• In order to avoid duplication, I classified the documents into batches of 50 and verified each batch with the master application list.

• Sorted a high volume of documents into the correct file categories, including audit records, internal memos, and administrative forms.

• Outdated files were reviewed, and new files were created for the upcoming audit session.

  
  

ii. Link to Theory and Practice UMK

• This task reflects the importance of structured record-keeping, time management, and stress control—key elements in entrepreneur wellness. In theory, UMK emphasizes business discipline, and practically, these skills are applied through tasks like document auditing and systematic filing.

iv. Issues and Challenges Faced:

• Some documents were missing labels or were placed in the wrong folders.

v. Solution Taken:

• I reviewed each file line by line and used the department’s digital list to confirm the correct filing structure.

• Recorded the company names, quoted prices, and proposed durations into an official summary document to be reviewed by the higher-level management.

• Settle other quotations (Upgrading of Taman Rekreasi Tengku Anis, Repair and Beautification of Kota Bharu Riverwalk).

  
  

ii. Link to Theory and Practice:

• These projects support entrepreneurial growth by creating healthier, more vibrant environments that boost productivity, mental health, and community engagement. The practical experience aligns with UMK's teachings on sustainable business ecosystems, and empowering local entrepreneurs through public-private collaborations.

  
  

iii. Issues and Challenges Faced:

• Some price quotations were very close in value.

  
  

iv. Solution Taken:

• Created a comparison table that helped highlight key differences in prices and timelines.

• Organized and recorded staff medical information into a designated logbook.

• Assisted in drafting an official memo for submission to the Finance Division for payment approval.

• Ensured all supporting documents were complete and followed the internal procedure.

  
  

ii. Relation to UMK Theoretical and Practical Knowledge

• From a theoretical perspective, UMK teaches that a healthy workforce enhances productivity and reduces absenteeism. Practically, handling and approving medical claims train me in administrative efficiency, budgeting, and responsible governance.

iv. Issues and Challenges Faced:

• Some documents were incomplete or lacked clear information.

v. Solutions:

• Referred to senior staff for clarification and created a checklist to ensure future documents are complete.

• Reviewed and managed incoming official letters regarding the offer to participate in the Environmental Health Campaign (KPKT-PBT 2025).

• Prepared circulation notes for internal departments to inform them about participation requirements and deadlines.

  
  

ii. Relation to Theory and Practical Learned at UMK:

• Theoretical knowledge from UMK emphasizes proactive wellness initiatives in organizational culture.

• Practically, involvement in such campaigns shows how public sector bodies promote health awareness among employees and the community, skills relevant for students in planning wellness programs, stakeholder engagement, and managing health-related events.

• Reviewed and verified the "Penyata Potongan Bayaran Balik Pinjaman Membeli Komputer dan Kenderaan" for government staff.

• Checking the loan repayment amounts, ensuring deductions matched the monthly installment amounts, updating staff records, and preparing the final statement for finance department submission.

ii. Tools/Equipment Used

• Computer (for data entry)

• Microsoft Excel (for financial record-keeping)

• printed loan statements, calculator (for verification of payment calculations).

iii. Relation to Theory and Practice Learned at UMK

• This activity applies directly to entrepreneurial financial management and accounting principles taught in class. Proper management of financial data, accuracy in calculations, and transparency in loan records are critical in any business setting, especially in entrepreneurship where financial literacy can determine the success or failure of a venture.

iv. Issues/Challenges

• Some records showed mismatches between the expected deduction and actual payment, possibly due to arrears or miscommunication.

  
  

v. Solution Taken

• Corrected errors and documented each change clearly for audit purposes.

• Reviewed and corrected drafts of formal memos by checking language, structure, and formatting based on official standards.

• Learn to do official memo by applied the feedback given.

  
  

ii. Relevance to Theory and Practice Learned at UMK

• In entrepreneurship, preparing professional and clear written communication is vital when dealing with clients, suppliers, and stakeholders. Attention to detail and professional presentation enhance the credibility of any business.

  
  

Issues/Challenges Encountered

• Some parts were unclear, requiring careful cross-checking and clarification to avoid errors.

  
  

v. Solution Taken

• Handled this by double-checking unclear comments with my supervisor and referencing past memo formats to ensure consistency.

(8.00am - 3pm)

• Preparing 150 pieces permit application documents submitted by companies (MYR Furniture Sdn. Bhd.).

• Verifying the details such as applicant name, company name, permit start and end dates, and sticker numbers.

• Printing and labeling the permit stickers with the appropriate information.

  
  

ii. Equipment Used

• Computer and printer for data entry and permit printing.

• Sticker labels for permit issuance.

  
  

iii. Relation to theory and practical at UMK

• At UMK, I learned that before starting a business, it is important to get the proper permits or licenses to advertise our product.

• This helps make sure the business is legal and avoids problems with the authorities in the future. This experience shows how the theory I learned at UMK is applied in real business situations.

  
  

iv. Issues and Challenges Faced

• Ensuring accuracy in data entry was crucial to prevent errors in permit issuance.

  
  

v. Solution

• Provided a checklist of required details.

• Check and ensure that every license application for restaurants or food outlets includes valid food handler training certificates and vaccination records for all workers to protect customer safety.

• Contact premises to provide the necessary documents. because applications without these certificates will not be processed.

  
  

ii. Relation to Theory and Practical Learned at UMK:

• Practically, this activity shows how entrepreneurs must verify that all staff are properly trained and certified before starting a food business, which helps protect customer health and maintain business credibility. This certificate demonstrates how UMK’s lessons help future entrepreneurs follow the rules, maintain high standards, protect customers, and avoid legal problems.

iii. Issues/Challenges:

• Incomplete license applications due to missing certificates delay the approval process.

  
  

iv. Solution:

• Implement a strict checklist to verify all documents before processing applications to avoid delays.

• Reviewed and checked the License Application Form (Form L-1) for premises and advertisement licensing.

• Ensured all supporting documents were submitted by the applicant.

• Organized 65pcs documents into physical files according to the application category.

  
  

ii. Relation to Theory and Practical Learned at UMK

• Theoretically, I learned about the importance of business compliance, documentation, and legal processes.

• Practically, this activity gave me hands-on experience in managing business paperwork, verifying legal requirements, and organizing documents. This shows how UMK’s theory is applied in real business situations.

  
  

iv. Issues and Challenges

• Applicants often failed to provide complete documents, especially the tenancy letter.

  
  

v. Solution Taken

• Explained clearly in person or via phone the requirements for a complete license application.

• Checked and verified business license details using the internal system (devmaplesen).

• Identified and recorded the exact coordinates (latitude and longitude) for registered business premises listed in the system.

• Matched coordinates with physical addresses for upcoming site visits and inspection planning..

  
  

ii. Relation to Theory and Practical Learned at UMK

• Applied skills from Information Management and Business Operations courses at UMK to handle digital systems efficiently. Reinforced knowledge of business licensing procedures and local authority compliance, which are part of entrepreneurship and business regulation modules.

  
  

iii. Issues and Challenges Encountered

• Some coordinates were incorrect or missing, making it difficult to determine the exact business location.

  
  

iv. Solutions

• Cross-checked questionable data using Google Maps manually to pinpoint the most accurate location.

• Assisted in updating and verifying the registration of low-value assets for the Mechanical Section for the year 2025.

• Cross-checked asset details including item name, registration number, purchase date, price, placement location, and LO number.

  
  

ii. Relation to Theory and Practical Learned at UMK:

• Theoretically, I learned the importance of asset management for business sustainability and safety.

• Practically, organizing and recording assets like fire extinguishers and equipment helps ensure business operations run smoothly, assets are well-tracked, and safety standards are met.

• This hands-on activity shows how proper asset management supports responsible and effective entrepreneurship, just as taught at UMK.

• Checking the details for each staff member, such as name, ID number, loan amount, monthly installment, and balance.

• Verifying that the monthly deductions matched the scheduled repayment plan.

• Updating the asset management records to reflect the latest payment status.

  
  

ii. Equipment Used

• Computer for accessing and updating asset management records.

• Calculator for verifying repayment calculations.

  
  

iii. Relation to Theory and Practice Learned at UMK

• In my course, I learned about the importance of systematic asset management, financial accountability, and transparency-all crucial for responsible entrepreneurship. By managing loan repayment records, I contributed to the efficient use and tracking of organizational assets, which supports financial well-being and sustainability.

iv. Issues and Challenges Faced

• Some repayment records had discrepancies or missing information, requiring clarification.

  
  

v. Solution

• Double-checked all entries before finalizing the records to ensure accuracy.

• Receiving application documents from new business owners applying for business licenses.

• Preparing individual pink files for each applicant, clearly labeling the type of business.

• Inserting all supporting documents into the respective files, including application forms, identification copies, and supporting letters.

• Organizing the files systematically in the filing cabinet for easy retrieval and future reference.

  
  

ii. Equipment Used

• Pink official file folders.

• Hole punch and string for securing documents in files.

  
  

iii. Relation to Theory and Practice Learned at UMK

• By opening and managing files for new entrepreneurs, I am facilitating their journey to operate legally and efficiently, which is a key aspect of responsible entrepreneurship. From a wellness perspective, an organized and transparent licensing process promotes a supportive business environment.

  
  

iv. Issues and Challenges Faced

• Some applicants submitted incomplete documents, requiring follow-up and clarification.

  
  

v. Solution

• I double-checked all labels and details before filing to ensure accuracy.

• Reviewing the acceptance letter to ensure all details (company name, contract value, contract period, and tender number) were correct.

• Verifying the signatures and official stamps.

• Updating the tender status in the department’s tracking system.

• Answering basic inquiries regarding the tender process.

  
  

ii. Equipment Used

• Computer for updating records and preparing summary reports.

  
  

iii. Relation to Theory and Practice Learned at UMK

• Handling the acceptance letter for a major catering tender exposed me to real-world contract administration and stakeholder communication. This experience also helped me develop skills in document management, attention to detail, and the importance of ethical practices in business dealings.

iv. Issues and Challenges Faced

• Ensuring all required signatures and stamps were present before filing the document.

  
  

v. Solution

• Double-checked the acceptance letter against the checklist to ensure completeness.

• Arranging and labeling the tender boxes according to their respective codes and dates.

• Ensuring all tender boxes were securely locked and placed in the designated area before the opening session.

• Collecting and sorting the tender documents from each box for verification.

• Recording the number of submissions and noting any discrepancies.

• Assisting with the preparation of summary sheets for all tenders received.

  
  

ii. Equipment Used

• Secure tender boxes with locks.

• Checklist forms and summary sheets.

iii. Relation to Theory and Practice Learned at UMK

• Theoretically, it teaches the importance of transparency, fairness, and legal compliance in selecting suppliers or contractors. It helps develop organizational and administrative skills essential for running a business. This experience taught me how following proper procedures builds trust and professionalism, essential qualities for successful entrepreneurship.

iv. Issues and Challenges Faced

• Ensuring that all boxes remained secure and untampered before the official opening was a responsibility that required vigilance.

  
  

v. Solution

• Communicated with the committee to quickly resolve any discrepancies or issues that arose.

• Assisted in the documentation process during a tender approval session.

• Organized and arranged tender proposals submitted by various contractors or business entities.

• Verified that each application was complete with documents such as company profiles, quotations, and required forms.

  
  

ii. Related to Theory and Practice from UMK:

• I learned that tendering requires clear documentation, strategic decision-making, and legal compliance to select the best supplier or contractor while managing risks and costs. Practically, handling and sorting these documents gave me real experience in managing business paperwork and understanding how tenders are processed.

  
  

iii. Issues and Challenges:

• Managing large amounts of similar documents from different companies.

• Risk of missing supporting documents which could affect vendor eligibility.

  
  

iv. Solutions:

• Used document labeling and checklist methods to avoid confusion.

• Searching for the account number (No. Akaun) on the business license bill to track and manage the status of business license applications.

• Opening file for successful and approved process.

  
  

ii.Tools/Equipment Used

• Computer

  
  

iii. Relation to Theory/Practice from UMK

• In class, I learned how proper documentation and systematic tracking help prevent delays and errors in business operations. Applying these lessons in a real setting reinforced my understanding of how critical attention to detail and organized processes are for successful entrepreneurship.

  
  

iv. Challenges

• Difficulty in locating the correct account number due to unclear or missing information on the bill.

  
  

v. Solutions

• Double-check all documents and bills to ensure the account number is clearly identified.

• Organized and updated physical files on designated storage shelves.

• Checked file labels to ensure correct reference numbers and categorization.

• Identified outdated files for archiving or disposal.

  
  

ii. Equipment Used:

• Multi-level document storage rack

• Internal reference system for departmental document classification

  
  

iii. Relation to Theories and Practical Knowledge at UMK:

• Practically, handling, sorting, and categorizing these files gave me hands-on experience in managing real business documents, similar to how entrepreneurs must keep their records organized for audits, legal compliance, and effective decision-making. This activity bridges classroom knowledge with real-world business practices, preparing me to be a more efficient and responsible entrepreneur.

  
  

iv. Issues and Challenges:

• Some files were missing labels or contained incomplete information, causing delays in locating needed records.

  
  

v. Solutions:

• Re-labeled and reorganized files for easier future access.

• Searched for the coordinates of registered business premises under MPKB management across 89 sections using the licensing system.

• Used Google Maps to accurately identify and verify the location of each business premise.

• Checked and confirmed the registration date of each premise to ensure all information is up to date for the purpose of site visits.

  
  

ii. Tools Used:

• Google maps

• Computer

  
  

iii. Relation to UMK Theory & Practice:

• This MPKB-BRI licensing dashboard demonstrates how digital transformation and data analytics; topics we explored in UMK’s entrepreneurship course are applied in real business administration. In class, I learned that modern entrepreneurs must leverage technology to manage information efficiently, make informed decisions, and improve service delivery.

  
  

iv. Issues/Challenges:

• Inaccurate or missing coordinates for business premises in the system.

  
  

v. Solution:

• State in application form to provide their business premises coordinates.

• Arranging and organizing tender documents and envelopes on the meeting table.

• Verifying and checking the completeness of each tender submission according to the checklist.

• Recording key information from each tender, such as company name, bid amount, and required supporting documents.

• Assisting in preparing summary sheets and official notes for the tender opening session.

ii. Equipment Used

• Envelopes and official tender documents.

• Checklist forms and summary sheets.

• Computer and printer for preparing summary notes.

iii. Relation to Theory and Practice Learned at UMK

• Through this process, I observed the importance of transparency, integrity, and systematic procedures in public sector procurement, which are essential values in ethical entrepreneurship.

iv. Issues and Challenges Faced

• There was a large volume of documents to handle, making organization and time management critical.

  
  

v. Solution

• Worked closely with team members to divide tasks and maintain an efficient workflow.

• Monitored license statistics via the Sistem Pelesenan dashboard.

• Observed data on active licenses, expired licenses, and renewals.

• Checked online applications and eLesen status.

• Learned how to interpret figures related to license processing.

  
  

ii. Equipment Used

• Desktop computer

• Sistem Pelesenan MPKB

  
  

iii. Relation to UMK Theory & Practice

• This activity shows how digital systems streamline business processes like license applications, renewals, and compliance. In class, we discussed the importance of legal procedures, record-keeping, and using technology to improve efficiency. Seeing this system in action proves how theoretical knowledge about business management and digital solutions is directly applied in the real world, making entrepreneurs more organized, compliant, and competitive.

  
  

iv. Issues and Challenges Faced

• Difficulty understanding some system terms and categories.

  
  

v. Solution Taken

• Took personal notes and screenshots for future reference.

• Monitored permit queue using iQ Caller system at Counter 7A.

• Assisted officers in checking client permit status in the ePBT system.

• Observed process of issuing business licenses (lesen premis) and temporary permits.

• Assisted public with basic questions at front counter.

  
  

ii. Equipment/Software Used

• iQ Caller (queue management system).

• ePBT Licensing System.

• Office desktop PC with dual-screen usage.

  
  

iii. Relation to Theory and Practical Learned at UMK

• Handling public inquiries and complaints at counter gave me practical experience in customer service, teaching me how to respond professionally, manage waiting times, and address various concerns.

  
  

iv. Issues and Challenges

• Delay in call updates due to lag in system syncing.

  
  

v. Solution Taken

• Asked for clarification from supervisor on queue number format and permit names.

• Assisted in managing public inquiries and minor complaints at the front desk.

• Helped redirect customers to the correct counter based on their service needs (new license, permit renewal, sticker inquiries).

• Monitored customer flow to ensure smooth queuing and service delivery.

  
  

ii. Equipment used

• Computer for data entry

  
  

iii. Relation to Theory and Practical Learned at UMK

• Applied communication skills learned in entrepreneurship and service marketing classes when dealing with public questions and complaints. Experienced real-life scenarios of customer dissatisfaction and problem-solving, as studied in consumer behavior theory.

  
  

iv. Issues and Challenges

• Certain complaints were not under our unit’s responsibility, causing customer frustration.

  
  

v. Solution Taken

• Referred customers to relevant staff for cases beyond intern authority.

• Reading and understanding the requirements outlined in the "Undang-Undang Kecil Iklan (MPKB-BRI) since 2019".

• Explaining to applicants the specific rules.

• Assisting applicants in preparing their advertisement designs to comply with the stated conditions, such as font size, language order, and placement of company names and license numbers.

  
  

ii. Equipment Used

• Computer for preparing and updating documents.

• Printer and photocopier.

  
  

iii. Relation to Theory and Practice Learned at UMK

• In class, I learned about the importance of ethical business practices, regulatory compliance, and clear communication-all essential for responsible entrepreneurship. Guiding new business owner enhances my skills in customer service, problem-solving, and community engagement.

iv. Issues and Challenges Faced

• A few applicants had already printed their advertisements without meeting the requirements, resulting in additional costs and delays for them.

  
  

v. Solution

• Give a simple checklist for applicants to use before submitting their advertisement designs.

• Logging into the ePBT system and learn how to see the bill already pay in the system.

• Generating the license bill report and verifying the details for accuracy.

  
  

ii. Equipment Used

• Desktop computer for accessing the ePBT system.

  
  

iii. Relation to Theory and Practice Learned at UMK

• As an entrepreneurship student, I learned about the importance of efficient business administration and financial management. Generating and distributing license bills is a crucial part of ensuring businesses operate legally and ethically, which supports a healthy business environment.

iv. Issues and Challenges Faced

• Occasional technical issues with the ePBT system, such as slow loading times or printing errors.

  
  

v. Solution

• For technical issues, I performed basic troubleshooting (refreshing the page, restarting the computer) and contacted IT support if needed.

• Organizing and reviewing tenancy agreements between landlord and tenants to start the business.

• Verified the attached rental bills for accuracy and completeness.

ii. Tools Used:

• Hardcopy documents (rental agreements & bills)

• Office stationeries: stapler, date stamp, highlighter, paper clips

  
  

iii. Relation to Theoretical and Practical Knowledge Learned at UMK:

• This task involves managing tenancy agreements and payment tracking, which are crucial for rental cost management in the real-world. Understanding these agreements helps prevent legal issues and ensures business continuity, demonstrating the importance of recordkeeping and financial discipline for entrepreneurs.

iv. Issues and Challenges:

• Some documents lacked official stamps or complete signatures, and a few bills were misplaced, making it difficult to finalize the file compilation.

v. Solution:

• Cross-checked with the digital records to verify payments and ensured the documents were fully completed before filing.

• Prepare, arrange and label the forms according to their respective categories such as new business applications, advertising board applications, temporary sales permits, and business cancellation forms for MPKB's customer.

• Helped ensure that the latest version of each form was available and easily accessible in the public filing rack.

  
  

ii. Tools Used:

• Physical forms and labels

• Printer and photocopy machine

  
  

iii. Relation to Theoretical and Practical Knowledge Learned at UMK:

• From an entrepreneurial perspective, delivering clear and structured forms to clients increases service delivery and business efficiency. Entrepreneurial courses at UMK taught me how well-organized systems and simple documents can improve customer experience, reduce misunderstandings, and boost business credibility.

  
  

iv. Issues and Challenges:

• Some forms were outdated or had missing sections, which caused confusion among customers and required reprinting or clarification from the officers.

  
  

v. Solution:

• I consulted my supervisor to verify the latest formats and reprinted corrected versions. I also helped relabel the shelf sections for easier navigation and visibility.

• Observed how staff professionally handled customer complaints and business-related inquiries, demonstrating excellent problem-solving and communication skills.

• Updating and entering customer data into the system.

ii. Tools used:

• ePBT system

iii. Relation to theory and practical knowledge at UMK.

• At UMK, I was taught essential skills such as effective communication, customer relationship management, and organized business operations. Through this practical experience, I was able to apply these theories by handling real-world business information and addressing challenges, which improved my knowledge of how methodical processes and technology help entrepreneurs succeed. 

iv. Issues and Challenges:

• Handling multiple customer inquiries at the same time, which sometimes caused delays.

v. Solutions:

• Practiced clear, polite communication to manage customer expectations and maintain efficient workflow at the counter.

• Assist at the licensing counter to receive customers.

• Review license application documents submitted by customers.

• Provide basic information to customers regarding licensing requirements and procedures.

• Compile and rearrange application forms for further review by officers.

ii. Relation to theory and practical at UMK knowledgeable:

This activity directly applied the knowledge I learned in the subjects of Business Management, Wellness Entrepreneurship, and Organizational Behavior. Interacting with customers trained me in using effective communication skills and emotional management which are often emphasized in entrepreneurial well-being theories.

iii. Issues and challenges:

• Some customers did not send the bill payment that had been made, causing the license process to be delayed.

  
  

iv. Solutions:

• Provide simple and clear explanations to customers and refer them to the officer on duty for more detailed information.

• Open new premises files for received business license applications.

• Review application documents such as application forms, copies of identity cards, SSM, floor plans, and other supporting documents according to the checklist.

• Enter all relevant documents into the physical premises file.

  
  

ii. Relation theory and practical of UMK knowledge:

• Document review and compliance with procedures related to Business Ethics & Laws learned. I understand the importance of legal compliance and social responsibility in conducting business, which is a critical aspect in ensuring the legal and ethical sustainability of business.

  
  

iii. Issues and challenges:

• There is confusion in some applications where the type of business or location of the premises is unclear.

  
  

iv. Solution:

• Refer to senior officers for confirmation if there are doubts about the application documents.

• Update business license status to either Active, Suspended, or Canceled based on the latest application or information received from the license owner.

• Ensure changes are saved and recorded in the system for future reference.

ii. Relation of activity to theory and practical learned at UMK

• Through the activity of updating the business license status, I was able to apply the knowledge from the courses HFT10403 – Entrepreneurial Behavior and HFT20303 – Financial Management. While reviewing customer information, I was exposed to a variety of local small business backgrounds that differ in terms of business type, strategy and location.

  
  

iii. Issues and Challenges:

• Customer information is sometimes not updated or inconsistent with physical records.

iv. Solution:

• Cross-check with physical documents and original files.

• Opening and organizing approved license application files for review and preparation for follow-up processes such as system updates or license issuance.

• Checking complete information in each file such as approval letters, copies of identification documents, business plans, and payment receipts.

iii. Activity Link to Knowledge at UMK:

• This activity is related to the HPT20203 – Enterprise Management and HFT10403 – Entrepreneurial Behavior in the Cost of Entrepreneurship Wellbeing. Through reviewing approved files, I was able to understand the compliance process in managing business applications, as well as getting to know the various types of entrepreneurs and their approaches in running small and medium businesses.

  
  

iv. Issues and Challenges:

• There are files that are mixed up or do not have clear labels, making it difficult to find certain documents.

  
  

v. Solutions:

• Separate files based on business category and application year.

• Assist in preparing and compiling entertainment permit application forms for organizing events such as fun runs, food festivals, concerts, and community programs.

• Ensure that important information such as the name of the organizer, type of event, date, location, and a list of supporting documents.

  
  

  
  

ii. Relation of activity to Theory and Practical Learned at UMK:

• This method has increased my understanding of how official matters, such as event planning, must adhere to systematic and structured protocols, which match the documentation management practices taught in enterprise courses at UMK.

  
  

  iii. Issues and Challenges:

• There are forms that need to be revised due to errors in basic information such as address and type of event.

  
  

iv. Solution:

• Provide verbal and written re-explanation to applicants about the documents that need to be attached.

• I have assisted in the process of reviewing, updating and correcting the total license revenue collection as well as compound & fine collection based on monthly data for the years 2024 and 2025.

ii. The relation of the activity to UMK theory and practice:

• This activity is related to the subjects of Business Statistics, Information and Technology in Business, and Financial Management. I was able to see firsthand how business financial data such as license revenue and fines are collected, analyzed and recorded systematically.

iii. Issues and Challenges:

• There are differences in the amounts in the original report and the recalculations that require re-checking for each month.

v. Solutions:

• Each amount is manually rechecked using a calculator and confirmed by a supervising officer.

• I am tasked with reviewing food premises documents, especially ensuring that each applicant attaches a valid Food Handler Course Certificate and typhoid vaccination record. These requirements must be met to approve the food business license application.

ii. Relation activities to UMK theory and practical:

• Through this review, I understood how health procedures such as food handler courses and typhoid vaccinations play an important role in maintaining consumer well-being as well as business reputation. It made me realize that in the field of wellness entrepreneurship, compliance with health regulations is not only about meeting license requirements but also building customer trust and safety.

iii. Issues and challenges:

• Some applicants do not attach course certificates.

v. Solution:

• I separate incomplete applications, mark them on the form, and inform the officer on duty for further action such as a callback or notice of incomplete documents.

• Update the activity and license fee amount for the premises based on the approved file.

• Review the premises license information such as the owner's name, license status and validity period in the ePBT system.

• Enter details such as business code, license category, as well as the amount charged and additional charges.

ii. Relation activities to UMK theory and practical

• In this course, I learned how a business needs to be managed systematically, including aspects such as customer records, information verification, and compliance with authority regulations. While carrying out this task, I was able to see firsthand how local governments carefully manage business data through the licensing system.

iv. Issues and Challenges:

• There are some differences between the physical file and the information in the system (such as amounts or business codes not matching).

v. Solution:

Re-refer to the original physical file to cross-check the information.

• Referring and reviewing Revenue Codes used for various types of collections in the Licensing Division.

• Updating revenue code reference documents in Microsoft Word for internal use.

ii. Link of Activity with Knowledge at UMK:

• This activity is closely related to the subject Financial Management in the cost of Wellness Entrepreneurship. I learned the importance of matching the correct revenue code to ensure that financial transactions are recorded accurately and transparently. In this activity, I was able to understand how the government licensing system manages revenue through various types of collections such as licenses, entertainment and compounds.

iii. Issues and Challenges:

• There are almost the same revenue codes for different types of collections, causing confusion during reference.

  
  

iv. Solution:

• Add colored labels or short codes to make it easier to review.

• I assisted in the process of reviewing, printing and arranging temporary advertising permits for companies that carry out sales promotion activities.

• Each permit sticker needs to be checked in terms of company name, start and end dates and serial number before being handed over to customers.

ii. Activity relevance to UMK theory and practice:

• This activity is closely related to the subjects of Promotion & Marketing Strategy and Business Ethics. I learned that every advertising or promotional activity needs to be regulated so as not to disrupt public order and comply with the established regulations. This is important to maintain the business image and build community trust.

iv. Issues and challenges:

• There are errors in information such as the date or spelling of the company name that need to be checked again before printing.

v. Solution:

• Double-check every information in the system before printing.

• I help find and check the location of business premises based on the information displayed in the MPKB-BRI MAPS system.

• Ensure that the coordinate data for incomplete premises is updated for the purpose of physical visits and verification of premises by enforcement authorities.

ii. Relevance of the activity to UMK theory and practice:

• This activity is closely related to the subjects of Business Information Management and Information Technology in Entrepreneurship. Through this experience, I learned the importance of using geolocation technology and data to improve business monitoring efficiency.

iv. Issues and challenges:

• There are many premises that do not have complete coordinates or information that does not match the actual location.

v. Solution:

• For locations that cannot be traced, I re-mark for field inspection by MPKB enforcement.

• I reviewed company registration documents from SSM and related documents for new license applications for premises such as training centers and business offices. Completed documents were filed in the official MPKB-BRI folder and arranged according to business categories for review and site visits.

ii. The relevance of the activity to the theory and practice of UMK:

• The task is directly related to topics such as Business Ethics and Business Law. It emphasizes how licensing compliance ensures lawful business operations while showing integrity in entrepreneurship.

  
  

iii. Issues and challenges:

• Some documents were sent without supporting attachments.

iv. Solution:

• Separated the incomplete files and re-marked them for further review by the officer.

• Correct any errors in figures or information based on a review of actual collection records.

• Update reports with the latest collection information so that the report to be presented is accurate and complete.

• Reorganize report documents for distribution to meeting members.

  
  

ii. Activity Linkage with Theory and Practical at UMK

• Using Information Technology skills in Business to update data and prepare systematic reports. This activity is also related to Business Ethics because it ensures transparency and integrity in the preparation of financial reports.

  
  

iii. Issues and Challenges Faced

• There are differences between the actual collection records and the figures reported previously.

  
  

iv. Solution

• Update reports with correct data before printing and filing.

• I help prepare new license application forms for customers who come to the counter.

• Each form is accompanied by an attachment of application requirements based on business category.

ii. Activity relevance to UMK theory and practice:

• I understand how initial processes such as providing complete and clear documents will facilitate licensing and build positive relationships between the organization and customers.

iv. Issues and challenges:

• Some customers do not understand the forms and requirements that need to be followed.

v. Solution:

• Refer to the supervising officer for further guidance.

• I helped counter staff receive customers who came to make inquiries regarding license applications, license renewals, application status, and payments.

• I also observed and learned how staff provided information clearly, recorded customer complaint details, and referred them to the relevant unit when necessary.

  
  

ii. Activity relevance to UMK theory and practice:

• This activity exposed me to the real-life situation of how an organization handles public inquiries, provides accurate explanations, and maintains customer emotions and satisfaction. It is in line with the values ​​of well-being entrepreneurship that I learned at UMK, which emphasize ethical relationships, mutual respect, and creating a positive environment between service providers and the community.

  
  

iii. Issues and challenges:

• Some customers do not understand procedures, or come without complete documents.

  
  

iv. Solution:

• I observed how staff answered calmly and clearly, and helped customers step by step according to priority.

• Assist in the process of coordinating licensed premises information including checking license number, location, type of business, and license expiration date based on printed lists.

• Manually reviewing information to ensure existing records are up-to-date and match information in the system.

  
  

ii. Link of activity to UMK theory and practical:

• This premises coordination activity is related to the Business Law, as I am directly involved in ensuring that the premises that operate are in legal status in terms of licenses and compliance with local regulations. This gives me exposure to the need to ensure that entrepreneurial facilities are in a well-managed, safe condition and contribute to the well-being of the city.

  
  

iii. Issues and Challenges:

• There is information that is unclear or not updated.

iv. Solutions:

• Reorganize the list by zone.

• I manage the license application form that has been approved and verified by the officer, after the applicant has completed the payment.

• Ensuring that a copy of the payment receipt is attached, before being organized and included in the official file.

  
  

ii. Relevance of the activity to the theory and practice of UMK:

• This activity is related to the subjects of Business Ethics and Operations Management. It provides a practical understanding of the importance of systematic filing in business license management, which ensures transparency and easy reference in the future.

iii. Issues and challenges:

• Sometimes the information in the receipt does not match the application reference number.

iv. Solution:

• Refer to the officer on duty if there is confusion

• Reviewing and compiling the offence compound forms issued to business premises owners who violated the license.

• Assisting licensing officers in identifying repeat offences for monitoring and compliance purposes.

  
  

ii. Activity Link to Knowledge at UMK:

• This activity gave me initial exposure to the procedure for enforcing regulations on entrepreneurs, especially regarding health business premises. It emphasizes the importance of complying with local by-laws and acts to avoid penalties and maintain legal operations.

iv. Issues and Challenges:

• Repeated errors from the same premises, indicating a lack of awareness by the owner.

  
  

v. Solution:

• Make a list of owners to be given information or compliance awareness sessions.

• I help prepare a checklist of advertising license application requirements to be attached with the customer's application form.

• Arranging printouts of requirements according to advertisement categories, such as program advertisements, business advertisements or advertisements involving foreign participants.

  
  

ii. Link of activity to theory and practical learned at UMK:

• In the process of preparing the requirements for an advertisement license application, I understand the need to provide systematic documentation so that small entrepreneurs can comply with the regulations without confusion.

iii. Issues and challenges:

• There are requirements that change according to license category, so I have to manually correct each form sheet to ensure the list provided is up-to-date and valid.

iv. Solution:

• I reviewed the previous reference documents used at the application counter.

• Examine supporting documents attached by the applicant and ensure that each document is complete and arranged in the prescribed order.

• Write the title and application information on the file cover and include related documents.

ii. Activity Linkage with Theory and Practical at UMK

• Experience in compiling documents and ensuring the completeness of applications is related to the Business Ethics and Information Technology in Business module which emphasizes accuracy, integrity, and the use of technology in data management.

  
  

iii. Issues and Challenges Faced

• There were several applications that were incomplete or lacked supporting documents.

iv. Solution

• Ensure that each compiled file is complete before being sent for the next process.

• Checking receipts for processing fees and annual license fees (according to business category).

• Recording payment information into official minutes according to license type and business category.

• Reorganizing the updated files and submitting them to the supervising officer for final review.

  
  

ii. Relation of activity to Theory and Practicals Learned at UMK

• This task gave me real insights of how administrative and licensing matters play an important role in the sustainability of a business. What I’ve learned in subjects like Business Law and Organizational Management is now reflected in real-life practice—seeing how applicants submit complete documents, make official payments, and deal with local authorities.

  
  

iii. Issues and Challenges

• The type of business was not clearly stated by the applicant.

  
  

iv. Solutions

• Refer directly to the supervising officer for confirmation of information and further action

• Observe counter staff managing customers regarding licensing matters such as new applications and license renewals.

• Help customers understand the application requirements and procedures by referring to the checklist.

ii. Relation of the activity to the theory ang practice of UMK

• Based on the Business Management and Business Law subjects, I saw how public organizations use digital systems and checklists to ensure applicants comply with procedures. This activity educated me as a prospective entrepreneur on the importance of understanding licensing procedures to ensure businesses are run legally and responsibly.

  
  

iii. Issues and challenges

• Some customers came in not understanding the application process.

iv. Solution

• I referred to the supervising officer for further action.

• Help explain to customers about examples of signboards approved by MPKB.

• I show reference signs displayed in the office and explain the requirements such as the use of Jawi and Roman script, complete information about the premises, the size of the board allowed, and the need to apply for an advertising license before installation.

  
  

ii. The relevance of the activity to the theory and practice of UMK:

• This activity is closely related to the subjects of Business Ethics and Visual Marketing. I can understand how compliance with advertising guidelines gives a professional image to a business.

  
  

iii. Issues and challenges:

• Some customers do not know that signs need to be approved before being installed.

  
  

iv. Solutions:

• Help customers understand by referring directly to the physical examples on display.

• I assist the counter staff in managing customers who come for business license related matters.

• In addition, I check the shelves of application forms such as temporary license applications, banners, undertaking letters and others, as well as refilling the forms that have run out.

• Know the types of forms according to customer needs.

ii. Activity relevance to UMK theory and practice:

• The activities of helping at the counter and replenishing application forms are closely related to the subject of Information Technology in Business that I have studied at UMK. I can see how efficient frontline services and support systems such as the provision of adequate forms have a direct impact on the smooth operation and customer experience.

iv. Issues and challenges:

• Some of the completed forms did not have instant copies.

  
  

v. Solution:

• I informed the responsible staff to reprint the forms using the system.

• Open the approved business license application file for the premises to be monitored by the enforcement officer.

• Label files correctly and neatly (according to reference code, applicant name and date).

ii. Relation of Activities to Theory and Practicals Learned at UMK

• In the world of entrepreneurship, especially in the wellness industry, every premise such as a spa requires a valid license before it can operate. This process gave me a clear insight of the need for monitoring and updating business status after approval.

iii. Issues and Challenges

• There are cases where payments are not recorded correctly by the applicant or documents are not on file.

  
  

iv. Solutions

• Ask the counter staff or officer for payment confirmation if the information is unclear.

• Checking and ensuring that the license bill has been paid by the applicant.

• Preparing complete files to be submitted to the licensing officer for further action.

ii. Relation of activity to theory and practical that have learned at UMK

• Through the task of checking receipts and preparing permit files, I was able to practically understand how a premise needs to go through a systematic documentation process to obtain approval from the authorities.

iii. Issues and Challenges

• There are situations where applicants have made payments but have not submitted a copy of the bill/receipt to the licensing counter.

iv. Solution

• Improvements to the application form by adding a payment confirmation section to make it more systematic.

• Opening the location map through Google Maps and identifying the position of the lots involved for monitoring purposes by enforcement officers.

• Saved and documented the location information for reference.

ii. Relation to Theory and Practical Knowledge Learned at UMK

• This task is directly related to the entrepreneurial process of identifying and assessing strategic business locations. As an entrepreneurship student, understanding how to evaluate and monitor business premises is crucial for ensuring that operations meet legal standards and are set up in suitable, high-potential areas.

iii. Issues and Challenges

• Some premise locations are not clearly marked on the digital map.

  
  

iv. Solution

• Refer to physical files from the premise owners.

• Accessing the MPKB Licensing System.

• Entering the applicant's account number to check the license payment status.

• Identifying whether the license has been paid, not paid, or expired.

ii. Relation of Activities to the Theory and Practice Learned at UMK

• As an entrepreneurship student, I need to understand that license payments are an important responsibility for a business to operate legally. The skills of reviewing and recording this status train me to be more aware of compliance and business governance aspects.

iii. Issues and Challenges

• There are account numbers that do not exist or have been entered incorrectly.

  
  

iv. Solutions

• Reviewing the account numbers in the application file.

• Assisting staff in managing customers who come to the licensing counter.

• Listening to inquiries and complaints from traders regarding applications, renewals, and license payments.

ii. Relation of Activities with the Theory and Practice Learned at UMK

• This activity trained me in customer handling, problem solving, and frontline communication, which are crucial skills in managing a business, especially in the wellness sector that faces various customer backgrounds.

iii. Issues and Challenges

• Some customers did not fully understand the licensing process and became easily frustrated.

iv. Solution

• Answer questions calmly and clearly.

• Review important information such as the company name, file number, start & end date of the permit.

• Print the 'Temporary Advertising Permit' sticker from MPKB using the official template.

• Organize and submit the stickers to the officer to be affixed to each advertising banner.

ii. Relation of Activities to the Theory and Practice Learned at UMK

• As an entrepreneurship student, I have learned that promotion and advertising are important elements in business. However, it must be conducted legally and ethically.

iii. Issues and Challenges

• Incomplete applications or incorrect information.

  
  

iv. Solutions

• Only print after being verified by the staff on duty.

• I was given preliminary exposure to understand the ePBT (e-Local Authority) system, which is a digital platform used by MPKB-BRI for managing license applications, payments, and monitoring business premises.

ii. Relation to theory and practical at UMK

• This activity is closely related to the subject of Information Technology in Business and Entrepreneurship for Wellbeing, where the digital system helps to expedite transaction processes and facilitates systematic monitoring of customer information and license status.

iv. Issues and challenges

• There were some constraints initially in understanding the display and functions of the system in detail.

  
  

v. Solution

• I sought guidance from experienced staff and noted important functions in the system for reference.

• Today I was tasked with assisting in the process of printing temporary advertising permit stickers (QR Code) for banners and bunting.

• I accessed the MPKB-BRI special system, checked the completed applications, and approved the sticker printing to be distributed to the applicants.

ii. Relation to theory and practical aspects of UMK

• I was able to understand the importance of the efficiency of digital systems in managing business and permit approvals, which is crucial for promoting a business legally and enhancing its image - in line with the principles of ethical entrepreneurship and consumer welfare.