ITS Management Process - CSC 07/26/16 by dan https://padlet.com/daniel_jones1/aewgnsvkyx6f Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-07-26 12:17:48 UTC 2016-07-26 13:02:34 UTC hello@padlet.com ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996707 Provide global information, celebrations, organizational announcements, birthdays, etc.
Powerscribe and Dragon server upgrades were successful this morning
All systems are a GO for Epic go live Aug 20 at HH


]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996707 DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996708 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Sandra and Wesley are off all week

Road blocks: 
                                                                                                             REMINDERS

Queue this week: Dan CSC queue ( 3880 Sandra, Noel, Carlos )
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 13.83 and FCR 75.07 customer inputs into the help desk portal 480.   





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996708 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996709 Discuss achievements/successes/patient stories/Recognition


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/aewgnsvkyx6f/wish/116996709