IT Roles and Responsibilities by Office of Strategic Operations https://padlet.com/CITPMOTeam/aegf82gxuihcswsp en-us 2025-05-16 21:33:17 UTC 2025-05-27 20:32:07 UTC hello@padlet.com End-User Accounts https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461832503 Creating/removing end users as needed in applications such as 8x8, Service Desk, and more.

Assigning licenses/access such as as 0365 products, eset, 8x8, and more.

]]> 2025-05-21 20:58:24 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461832503 Review Applications / AD https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461834201 Ensure users/devices are entered, active, disabled, and/or removed as needed in AD / Service Desk / eset / go2assist / and more

]]> 2025-05-21 21:01:05 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461834201 Back End Apllications https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461834707 License audits/purchases

Configurations/Integrations

]]> 2025-05-21 21:01:52 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461834707 Inventory Management ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461836571 Maintain Inventory Management and update current stock


]]> 2025-05-21 21:04:54 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461836571 Licensing russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461836714 Reports on O365, Adobe, ESET, PREY like products and manages the yearly and monthly licensing for these software applications


]]> 2025-05-21 21:05:06 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461836714 Tier 3 Escalation https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837232 For applications such as Service Desk, 8x8, 0365 Products, DUO, ESET, G2A and more. (IT Applications)

Likely for non-IT applications, such as FamilyTree, ID Badge Software, Salesforce, and more


]]> 2025-05-21 21:06:03 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837232 Help Desk Metrics ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837272 Review Help Desk metrics and implement changes to further growth

]]> 2025-05-21 21:06:06 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837272 russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837389 Manages Customer Facing Applications configuration, access rights, security levels, and software updates, and functionality

]]> 2025-05-21 21:06:21 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837389 Apllicaiton Update Reviews https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837797 Analyzing future application upgrades/functions/integrations

Look for applications we can utlize to increase overall productivity for the Org.

]]> 2025-05-21 21:07:04 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837797 Service Desk russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837822 Management of service desk tickets and coordination of tickets for help desk team

]]> 2025-05-21 21:07:07 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461837822 P1-4 Ticket Resolution ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461838419 Work and complete P1-4 tickets and assign to appropriate member

]]> 2025-05-21 21:08:12 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461838419 Onboarding \ Offboarding russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461838867 Service Desk ticket management

Active Directory activation \ disable

PREY Disable

ESET Protection

8x8 configurations

0365 Licensing


]]> 2025-05-21 21:08:53 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461838867 Troubleshooting https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839313 Troubleshooting computer, computer accessories, and printer issues.

]]> 2025-05-21 21:09:30 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839313 Duo Security MFA russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839421 Application management and configuration

Build and configure SSO builds

]]> 2025-05-21 21:09:39 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839421 Help Desk Vendor Communication ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839850 Communicates and works with vendors that are used in Help Desk Team (gotoassist, DUO, PDK)

]]> 2025-05-21 21:10:27 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839850 Computer Provisioning russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839878 Build and prep laptops\desktops for deplayment

]]> 2025-05-21 21:10:30 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461839878 Computer decommissioning russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840125 Prepping EOL equipment for disposal

]]> 2025-05-21 21:10:57 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840125 GoToAssist russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840660 Utilization of remote software to troubleshoot enduser computer issues

]]> 2025-05-21 21:11:50 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840660 Custom PC Recommendations https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840680 Spec out device builds for special use applications for Help Desk to purchase/build.

]]> 2025-05-21 21:11:52 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840680 GoToAssist russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840778 Utilization of remote software to troubleshoot enduser computer issues

]]> 2025-05-21 21:11:58 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461840778 Computer Equipment russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841469 Responsible for the quote generation for computer equipment needed for CIT\KWC

]]> 2025-05-21 21:13:12 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841469 MFA https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841800 Setup users with Duo MFA

]]> 2025-05-21 21:13:42 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841800 End User Training russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841951 Basic use of Computer \ Applications \ and general use of computer equipment

]]> 2025-05-21 21:13:53 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461841951 Scheduling ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461842192 Assign schedule shifts with help desk team to ensure adequate coverage for CIT, KWC, OTP

]]> 2025-05-21 21:14:21 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461842192 Supervisory role russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461843438 Supervise Help Desk Team

]]> 2025-05-21 21:16:07 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461843438 Inventory Management russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844172 Responsible for making sure we have adequate inventory in stock

]]> 2025-05-21 21:17:12 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844172 Project Related Support/Involvement https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844661 2025-05-21 21:18:05 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844661 Project Resource russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844862 AA will be a resource for projects that have applications that will be moved to an operational standpoint

]]> 2025-05-21 21:18:27 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461844862 PDQ russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461845592 Deployment of software

Power User for software push

asset inventory scans

]]> 2025-05-21 21:19:36 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461845592 PDQ russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461845823 Application configuration

Software deployment configuration

Testing

]]> 2025-05-21 21:20:00 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461845823 PDQ russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461846190 Software Push

]]> 2025-05-21 21:20:33 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461846190 Non-working hours escalation ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461846654 Assign appropriate members for help desk assistance during non-working hours.

]]> 2025-05-21 21:21:20 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461846654 PDK russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847119 Addition \ removal of users and groups

]]> 2025-05-21 21:21:57 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847119 PDK russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847365 Auto open policies

Holidays

User addition \ removal

]]> 2025-05-21 21:22:16 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847365 PDK russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847887 Build and configuration of backend

Addition of doors, groups, IP Configs

New Nodes


]]> 2025-05-21 21:22:59 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461847887 Unifi Camera \ Network Administrator Role russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461848706 Responsible for configuration and security updates of the camera system

Addition of new cameras

]]> 2025-05-21 21:24:17 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461848706 Security Camera Footage russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461849337 Upon approval of HR, check footage

Check Policy

]]> 2025-05-21 21:25:10 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461849337 Security Camera Footage russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461849666 Refer to Help Desk Supervisor, Applications Administrator, Network Administrator, IT Director

]]> 2025-05-21 21:25:43 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461849666 Break Fix Support russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850095 All Computer related computer equipment repair

]]> 2025-05-21 21:26:33 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850095 Printer Support russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850538 supports basic end user functionality

escalation to POA for printing issues

]]> 2025-05-21 21:27:25 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850538 EPIC Hardware Troubleshooting ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850930 Help EHRSS troubleshoot common EPIC issues involving peripherals and printing

]]> 2025-05-21 21:28:00 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461850930 NEMS ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461851642 Monitor NEMS for any down services and report to appropriate party

]]> 2025-05-21 21:29:10 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461851642 Networking russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461851649 Network Switch port reconfiguration collaboration with the Network Administrator

Layer 1 physical connectivity

]]> 2025-05-21 21:29:11 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461851649 Onsite response russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461852490 Onsite Response to issues that adhere to the Help Desk priority matrix to provide good customer service.

]]> 2025-05-21 21:30:47 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461852490 8x8 russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853656 Assign Licenses

User Support

]]> 2025-05-21 21:32:23 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853656 8x8 russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853734 Provide reports and call details for directors and supervisors

]]> 2025-05-21 21:32:33 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853734 Assign Appropriate Priority ryanborchers1 https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853965 Assign the correct priority to tickets (example new keyboard request is not a critical priority)

]]> 2025-05-21 21:32:49 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461853965 8x8 russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461854124 Configuration

Call Queue builds

Phone tree optimization

develop super users


]]> 2025-05-21 21:33:07 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461854124 Knowbe4 - FishER russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855484 PhishER security and removal of malicious email

]]> 2025-05-21 21:35:14 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855484 Knowbe4 - PhisER russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855542 PhishER security and removal of malicious email

]]> 2025-05-21 21:35:24 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855542 Knowbe4 russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855775 Application management and configuration


]]> 2025-05-21 21:35:51 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461855775 Coordination of Help Desk Team russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461856495 Help Desk Team resource management

building coverage

Tribal Council Coverage

Special event coverage

OTP & KWC coverage

]]> 2025-05-21 21:37:09 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461856495 Tier 2 Resource russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461857051 The Help Desk Supervisor is a resource to complete help desk tickets

]]> 2025-05-21 21:38:15 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461857051 Verizon russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461913477 Manages and monitors company cell phone account, employee cell phone devices, and transferring of phone services.

]]> 2025-05-21 23:15:25 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3461913477 PDK Holiday schedules russellcrochetiere https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3469724700 Add Out Of Office schedules into PDK

]]> 2025-05-27 20:32:06 UTC https://padlet.com/CITPMOTeam/aegf82gxuihcswsp/wish/3469724700