TESL 22574 | Lesson 02 - Importance of listening as a skill by H.A.N.D Bandara - University of Kelaniya

Active listening is a communication technique, used in the field of relationships and problem solving. It is the ability of paraphrasing information and supposes not interrupting the speaker and not formulating responses or comments until the speaker is done.

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Active listening involves fully attuning to the feelings and views of the speaker, demonstrating unbiased acceptance and validation of their experience (Nelson-Jones, 2014).

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Active Listening

Gordon (1975) describes active listening as a set of verbal and non-verbal skills essential for effective parent-child communication.
According to Tustonja et al. (2024), active listening is an attempt to show unconditional acceptance and impartial consideration of the client's experience.

"To listen is not just to hear; it is the active construction of meaning from all the signals, verbal and non-verbal as speaker is sending" ( Hennings ,1992, p.3).

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Active Listening

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Active listening, as most generally defined, is an attempt to show unconditional acceptance and impartial consideration of the client’s experience.

(Tustonja et al., 2024)

It is not an individual sense organ that performs Written / Oral, Non-verbal / Verbal communication rather more than one sense organs perform to meet the objective of communication ideated in the mind of the Sender and received in the mind of the Receiver.

(Mishra, 2023)

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The listener gives the speaker full attention via inquiry, reflection, respect and empathy and establishes a deeper connection between speaker and listener ( Bloch & Spataro,2017).

Franz(2009) notes that, active listening is listening for a reason when trying to understand the interlocutor in his context, identify his feelings and express his feedback on understanding the message.

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HS/TE21/0028

Rogers and Farson (1987), states that active listening is "an active process that requires the listener to fully concentrate, understand, respond, and then remember what is being said."

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Verbal communication is defined as "the process of sharing ideas, thoughts, and information through spoken or written words" (Fisher, 1993).

Nonverbal communication is defined as "the transfer of information through the use of body language, facial expressions, gestures, posture, and other nonverbal cues, without the use of spoken or written words" (Knapp & Hall, 1992).

Interpersonal communication is defined as "the process by which individuals exchange information, feelings, and meaning through verbal and nonverbal messages in face-to-face interactions" (DeVito, 2003).

Active Listening

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According to Rogers and Farson (1987), Active listening is defined as an intent to listen for understanding, requiring focused attention, openness, and the ability to paraphrase, clarify, and reflect on the speaker’s message.

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Definition of active listening -

Active listening is defined as “a structured way of listening and responding that focuses the attention on the speaker, encourages open dialogue, and demonstrates understanding through verbal and non-verbal feedback” (Rogers & Farson, 1987, as cited in Brownell, 2012).

Reference

Brownell, J. (2012). Listening: Attitudes, principles, and skills (5th ed.). Pearson.

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S.R. Covey (1989) in The 7 Habits of Highly Effective People, Covey describes active listening as,
"Listening with the intent to understand, not to respond. It involves paying full attention, suspending judgment, and trying to genuinely grasp the other person's perspective."
M.H. Hoppe (2006) in Active Listening: Improve Your Ability to Listen and Lead, Hoppe states,
"Active listening is a skill that involves paying full attention, making verbal and non-verbal responses, and interpreting the speaker's message both emotionally and intellectually."