I learned what my qualities can make me become if I improve them

teamwork, working together to draw

difference between service and hospitality and it's impact on patron experience and response

• build peaks and not fix potholes

Leadership is not only teamwork but it involves the members understanding the instructions of the leader

About hospitality and how we can make other people’s days better by doing small things.

Making better interactions with one another will enhance my experience by alot

Service isn't only about delivering the right plate to the right person, it is about hospitality and establishing connections. This is what makes the experience memorable and urges customers to come back or to make sure they have an enjoyable time at the restaurant

all the different types of “ personalities “ have to work together

learning my strength and character by the activities.Also learning about how to create a more hospitable environment for customers

-Akilan(Loyang View)

my biggest takeaway from today is learning more about myself and also learning something new about myself

Nicholas LVSS

Great service is important as it boosts customer morale

Hospitality is more than just serving others. Connections with customers need to be made in order to cultivate hospitality

Hillgrove secondary

My biggest takeaway is learning from different kinds of people here. Working together with other people and stepping out of my comfort zone. Learning how to work as a team.

LVSS

Leadership(It have to understand how each person is unique and person had a part to play.)

brian

I think my biggest takeaway from today’s learning is about hospitality as only now have i realised that i really do only remember the peak moments i had compared to the average or normal moments i experienced which taught me to create more peak moments to make stuff more memorable

School : Loyang view secondary

I learnt about the different roles people will have in the work place which affects how they act towards others

Loyang view secondary school

My biggest take away is to create peak moments and to be hospitable to create meaningful connections with the community

personally, the biggest takeaway from the session would be about teamwork. because we all know that one person can't do all the things alone and sometimes, it's best to offer them help so you and them can play a part in completing the task together. and its also about the communication you have with your peers to learn, lead and aspire as a whole

The ability to know what you would have to do in order to give people their needs and offer people the treatment they deserve

Otherwise, good planning ,confidence, respect, teamwork.

the biggest take away from this programme is discovering the ability to create peak moments instead of fixing potholes for customers to have a more enjoyable time

Teamwork and communication is of the utmost importance for effective and efficient service. Create peaks not fix potholes.

Hadijah (Fuhua Secondary School)

I learned that communication is key

When we are doing are jobs, we actually have to objectives, to do our job and to make sure customers can leave satisfied and hopefully create a memory there.

my biggest takeaway is that hospitality is very important when interacting with customers and creating peaks will make customers’ experience memorable

Chung Cheng high main

• My biggest takeaway from today is learning how to create connections with customers and create peak moments to make memorable experiences for customers.

i learnt about how to work with others better and that not everything can get done as planned but it still works and is great.

My biggest takeaway is learning to improve the peaks rather than to fix the problems

Fuhua secondary school

The biggest takeaway is knowing to enhance your strengths and knowing what kind of person you are like for example, I am more detailed-oriented and responsible thus I am more of a task master.

We remember the peaks and the end of our experiences

teamwork

The biggest takeaway from today is that leaders can contribute in different ways. Not just physically, but also mentally. Different people have different strengths and weaknesses. In a group, to make it into a successful group, we must use each other strengths to strengthen each others weaknesses

my biggest take away is learning the ability to create peak moments for people

SPS

Teamwork and communication are important.

I learnt about what is hospitality and how I can apply it to the 3 weeks in the work place

The biggest take away from today's learning is knowing more on making people happy by doing it yourself with a smile .

Learning different ideologies that can allows us to do the internship properly, and how we can help those doing it with us as well.

St Patrick School

My biggest takeway is to help other people what to do and get them out of their comfort zone

My biggest takeaway from today's learning is learning how to engage customers, create peak moments with colleagues and customers and learning more about my strengths.

my biggest takeaway is that making people feel valued is very important and by practising hospitality with customers we can improve their overall dining experience and their views towards the food establishment

one key takeaway i learnt was that having teamwork and communicating well can play a big part not onpy in work but in our normal day to day life as well. i also now see a different perspective from where the waitresses would say "thank you come again" for granted and how it shows that they actually care for their customers.

my biggest takeaway is that i learnt that there are various ways to make the experience of the customers dining at the restaurant a memorable one and ways to show hospitality. Also learning about the peaks and what really makes an experience special for the customers.

The biggest takeaway from today’s learning is teamwork. Teamwork taught me how important communication is within a team so that tasks can be carried out efficiently and properly.