https://padlet.com/siewli_a14a0990/ab5z77h9p3td Worked as front office assistant in Palm Garden Hotel Sdn Bhd for my SIEP 3. en-us 2017-07-17 10:59:17 UTC 2023-02-11 00:02:39 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Condos.png siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178849489 1. Reported for duty. Got uniform from manager.
2. Manager showed the area of punch card, pantry, different categories of rooms existing in hotel.
3. Punched card to start the work hour.
4. Introduced to other staffs in hotel.
5. Learned the computer system of check in and check out for guest.
6. Observed the operation of the computer system.
7. Started training of the system by using computer.
8. Observed the calculation of cash of the day before handover the shift to next shift.
9. Assisted supervisor to check out for guest by taking the documents needed.
10. Recycle the information of key card returned by guest become empty card. 
11. Punched card for lunch time and punched again for lunch time finished.
12. Continued practices to use the training system at computer.
13. Observed the check in process for guest walked in.
14. Punched card to get off work.]]> 2017-07-17 11:18:56 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178849489 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178849863 1. Punched card.
2. Introduced to other staffs.
3. Observed the check in process.
4. Learnt the way to answer call from public.
5. Observed the calculation of the cash  of the shift to handover to next shift.
6. Continued practices of training to operate the system.
7. Observed check out process.
8. Punched card for lunch time and punched card again after finished lunch.
9. Recognised the type of rooms with different features.
10. Colleague showed the operations of terminal machine. 
11. Assisted colleague for guests to check in.
12. Punched card to get off work.    ]]> 2017-07-17 11:27:26 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178849863 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178858311 1. Punched card.
2.Practised the training system at computer.
3. learnt to use walkie talkie to communicate with other staff (housekeeping).
4. Answered call from public.
5. Approached rooms to guest.
6. Explained the type of room to guest at phone.
7. Punched card for lunch time and punched card again after finished lunch.
8. Observed the way how colleague approached the room to guests.
9. Assisted colleague for guests check in by issued the room key card.
10. Punched card to get off from work. ]]> 2017-07-17 13:42:23 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178858311 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178865072 1. Punched card.
2. Checked out for guest.
3. Sign the name tag insurance form.
4. Punched card for lunch time and punched card again after finished lunch.
5. Photocopy laundry documents for people from laundry came to collect linen.
6. Did check in for guests.
7. Issued room key card for guests.
8. Punched card to get off from work.]]> 2017-07-17 14:55:04 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178865072 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178871507 1. Punched card.
2. Got an employee handbook from manager to read through to understand Palm Hotel Sdn. Bhd policies and procedures.
3. Answered call from sister company.
4. IT company staff came do briefing the step to auto generate WiFi password for guests. 
5.Punched card for lunch time and punched card again after finished lunch.
6. Owner came to reserve rooms for his guests from China.
7. Opened door of bar by instructed by owner.
8. Manager brought colleague and me to guests room to learn how to open the room for special guests before they come.
9. Helped to take luggage inside to the premise.
10. Brought beverage to guest from refrigerator of cafe department that instructed by owner.
11. Brought connecting rooms key to guest.
11. Record pending issues need to cautioned to supervisor before finish my shift.
12. Punched card to get off from works. ]]> 2017-07-17 15:20:01 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/178871507 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179250661 1. Punched card.
2. Calculate petty cash make sure correct with sales and paid out cash.
3. Stand by in duty.
4. Wiped the counter spaces and desk of front office use.
5. Answered guests questions about room price and type.
6.Punched card for break time and punched card again after finished break.
7. Answered call from in house guests.
8. Punched card to get off from works.

]]> 2017-07-23 14:22:59 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179250661 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252072 1. Punched card to start training hours.
2. Learned about the steps in different payments by credit cards.
3. Discuss the method of payments with head of department and colleague. 
4. Punched card to finish training hours.]]> 2017-07-23 15:38:28 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252072 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252134 1. Punched card.
2. Calculated the cash in shift and make sure it tally 
3..Orientation by hotel manager with other colleague.
4. Checked out and checked in for guests.
5. Guest unable to open the door, solved with issued card system.
6. Did check in for guests.
7. Punched card to get off from work.

]]> 2017-07-23 15:41:54 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252134 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252421 1. Punched card.
2. Takeover the shift with calculated the petty cash.
3. Checked the batch total of the shift by using terminal machine.
4. Guests checked out, offline the charges from authorised credit card.
5.  Punched card for lunch time and punched again for lunch time finished.
6. Stand by in duty.
7. Close shift with calculate petty cash, prepared documents needed and record paid out cash.
8. Continued stand by in duty.
9.  Punched card to get off from work. 


]]> 2017-07-23 15:58:56 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252421 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252700 1. Punched card.
2. Stand by in duty.
3. Hotel manager asked to calculate forecast room for the following week occupancy.
4. Wrote forecast occupancy on whiteboard in manager office.
5. Be told that 23th will having a culture event in Ipoh Town Hall, explain to guest if they ask it.
6. Checked out for guests.
7. Reserved room for guests.
8. Approached room rates to guests.
9. Checked in for guests.
10. Punched card for lunch time and punched again for lunch time finished.
11. Stand by in duty. 
12. Closed shift with calculated petty cash and paid out cash.
12. Punched card to get off work.]]> 2017-07-23 16:16:35 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252700 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252892 1. Punched card.
2. Stand by in duty.
3. Checked out for guests and recycle key card.
4. Recommended guests the place to have white coffee.
5. Stand by in duty.
6. Wiped counter spaces and desk of front office.
7. Punched card for lunch time and punched again for lunch time finished.
8. Update the forecast of the day and the following days, and also the yesterday closing sales.
9. Continued stand by in duty.
10. Punched card to get off from works.

]]> 2017-07-23 16:25:17 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179252892 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179492694 1. Punched card.
2. Head of department taught me how to calculate room forecast and occupancy.
2.Head of department taught me what document need to prepare for morning shift.
3. Arranged the computers in order to convenient for guest while check in and out.
4. Check guests in.
5.Punched card for lunch time and punched again for lunch time finished.
6. Continued stand by in duty.
9. Punched card to get off from work. 

]]> 2017-07-26 11:58:17 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/179492694 siewli_a14a0990 https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/188372624 2017-09-18 09:04:44 UTC https://padlet.com/siewli_a14a0990/ab5z77h9p3td/wish/188372624