My epic padlet by Emi Chaw

Terra Gabriela

2020-12-11 07:13:09 UTC

Hi there, Player!

Uh-oh, I truly understand that you must be worried for not having your purchase reflected D: but no worries, as a player support I am here to help you for cases like this!

Although before I can assist you further, I would suggest for you to wait up to 12 hours as it may take some time for the purchase to reflect!

Though if the 12 hours mark have passed, I would suggest for you to ask for a refund from the party that you've purchased from - whether it is Google Play Store or the App Store depending on your device. Please understand that due to the nature of third party purchase, we are unable to issue the refund ourselves :(( though no worries, third parties such as Google Play Store has their own policy on refunds, so they'll be able to help you refund so long you've fulfilled the requirement policy :)

Thank you for your time, and I hope my explanation helps make you feel more at ease ;w; you can reach out to us at anytime if you still have your worries, we'll be happy to help you! Here's hoping that your purchase is reflected within 12 hours!

Ang Yi Shen

2020-12-11 07:16:42 UTC

Hi,

HuggableGhost here and is happy to be on the case. I hope that you are doing great and keeping yourself safe.

First off, I would like to thank you for the support that you have shown towards Wild Rift. We really appreciate your support.

Now back to the main topic which is the issue of Wild Cores not reflecting in your account. As you might know that it could take sometime for the Wild Cores to be mined and delivered to our players, so can I ask you to wait for another 12 hours and see whether the Wild Cores would be successfully delivered to your account as there might be a traffic jam somewhere.

But if after waiting for 12 hours and the Wild Cores still haven't show up in your account, I might need to ask you to demand for a refund from the party that you have purchased from.

Lastly, I understand that you might be frustrated. It's okay as I understand that you really wanted to buy the item that you really like in-game and now there's an issue preventing you to do so. But, please do help me to help you by following the instructions that I have given above and please do contact us immediately if the party rejects your refund request. This is to let us provide further assistance.

If you have any other inquiries or concerns, please do let me know. HuggableGhost will be on the case.

Satesh Vindan

2020-12-11 07:17:18 UTC

I'm sorry for the inconvenience. Thank you for providing us with the proof of payment. Upon checking here in our system, there might have been some technical glitch. No worries, I've added 525 Wild Cores manually in your account. You can see your wild cores upon login to your game. Once again sorry for the inconvenience, do let me know if there's anything else I can help you with.

Shahrul Izwan

2020-12-11 07:17:24 UTC

Hi there!

Thank you for reaching out to us. This is Squishy Squirrel here summoned to assist you today!
༼ つ ◕_◕ ༽つ

Oh no! That is definitely horrible for not being able to see your purchase reflected in the game. I am really sorry that you have to face this problem. As a player myself, I will be devastated too! Hmmmm.. let me see what can I do to assist you on this.

As per checking from my end, I am unable to detect any 525 Wild Cores credited into your account as well.

However, kindly be advised that online transaction sometimes might takes within a seconds or up to 24 hours for it to be credited in game.

If you have yet to receive your purchase after 24 hours, kindly reach out to Google Play Store/Apple to request for a refund. If they rejected your refund request, do reach out to us for further assistance from our end.

In order for me to further assist you on this matter, I will need your help to provide me these 2 supporting documents :
1. Receipt as proof of purchase
2. Refund rejection email/message from Google Play Store/Apple.

Once we have received these 2 supporting documents from your end, I shall proceed to escalate this matter to our relevant team and we will try our best to provide the solution in relation to your 525 missing Wild Cores.

I'll be on the lookout for your reply. Should you have further inquiries, don't hesitate to write in to us and we will be more than glad to assist you.

Take care, stay safe and keep on gaming buddy! 😎

Zed Herman

2020-12-11 07:17:26 UTC

Hey there. I am sadden to hear that you didn't receive that 525 Wild Cores that you have purchased. I do understand that this might disrupt your gaming experience so let me see what I can do for you. Would you be so kind to provide screenshot of your purchase? Reason being is for us to narrow down the issue you are facing so that we can help to provide the best possible solution for this matter.

Asrie Tiffani Wangsaatmadja

2020-12-11 07:17:44 UTC

Hi Player! :D

Thank you for reaching out to us! Gui here at your service~

First of all, we really appreciate your continuous support for League of Legends: Wild Rift. Thank you so much, buddy!

Regarding of your inquiry, as a player myself, I understand your frustration if that happens to me aswell :( but worry not! I am here to help you as much as I can :)

Upon checking on the system and receipt, let me do some magic from my end~ *Tadaaa!* 525 Wild Cores has been grant to your account >_< please check your account and enjoy playing Wild Rift!

My apology for this inconvenience happens to you. I hope this help you to clarifies your issue and if you have any other questions, you know where to find us~ and I'll be happy to helo :D

Stay safe & healthy!

- Asrie Tiffani Wangsaatmadja -

Fred

2020-12-11 07:19:02 UTC

Hey Player,

Good day, Ashelicious at your service !

Thanks for contacting us bud, you're the real ***MVP*** ! 😎

Regarding to your concern bout **do not received purchased Wild Cores**, as fellow player like you do, I do understood the frustration when you're did not receive the goods upon payment is done. >< Worry not ! Let's see what I can do here. 😉

As per I checked, it seems that you've provided us an official receipt for the transaction and it is tally with our system. Thus, I've gone ahead grant the missing 525 Wild Cores into your account manually ! 🥰

Please do take note that the Wild Cores might only reflected when you restart your game application. So you may restart it if you've playing it right now ~ 😉

Hope your concern had been addressed accurately and promptly.

Last but not least, we're really appreciated your support and contribution towards **Wild Rift**

Please let us know if you've any other query and we're always here for you ! 😉

Wish you all the best and Good Luck ! 🧡💚💙💜

Till then, we'll see you in the Rift !

Widiawati Syahrizal

2020-12-11 07:20:01 UTC

Hey a good player😊

Thank you for contacting Riot Games Player Support. Qaseh here and I will be assisting you with your inquiry today. I hope you are doing well and keeping safe buddy!😍.

First of all, my sincerest gratitude to you for your massive interest and love shown to Wild Rift and for being one of the supportive players in our community. Indeed, we can never thank you enough for your support to us.🙏🙌

Jonas Siew Chung Hang

2020-12-11 07:20:16 UTC

Hi Player,

VioletVelvet in your area today and excited to assist you! I hope you are doing well before I get into your concern. 😀

Thank you for reaching out to us. I understand that you are facing an top-up issue. As a player also I understand it's definitely a bummer if it happens to me. No worries, let me send you some help here!

In order to serve you with the best possible solution, can you please provide the receipt of wild cores purchased to us?

Besides, if you purchase within 12 hours , I hope you can be patience to wait because the purchase might take some time to be reflected in the system.

Thank you for your time and effort in reporting this to us, your patient is truly appreciated!

I do hope that this reply helps to cheer you out, and helps in one way or another in your current situation, and I really hope for your kind understanding on this matter.

Other than this, do let me know if you still haven't received wild cores after 12 hours and I am happy to assist with. All the best and have a wonderful day ahead!💜

Mareshz

2020-12-11 07:22:07 UTC

Hey my friend Player ! (◍•ᴗ•◍)💕

Welcome to our big Riot family! (◕‿◕✿)ノ

Zeus has been summoned to be at your service today!

I'm sorry to hear about your recent experience in Riot Games. I understand that this was unexpected and please accept our sincere apology for the unpleasant experience.

Before answering your question, we hope you are doing great and staying healthy!💖💖💖💖

Upon checking in the systems and receipt, we will be granting you the 525 Wild Cores which you will be able to see once you have logged into the game.

Once again, we would like to apologize for the inconvinience caused.

We, Riot Games always strive to provide the best gaming experience to all our beloved players!

Thank you for playing with us! We hope u enjoy League of Legends : Wild Rift like we do!

If you have any further question, you can reply to this email and we will be glad to help to kick any of your problem away! ᕕ(╯°□°)ᕗ✨

Till then, have a pleasure day ahead and don't forget to drink more water while playing Wild Rift my friend~💕ღƪ(ˆ◡ˆ)ʃ♡ƪ(ˆ◡ˆ)ʃ♪💕

Alan Chau Ja Lun

2020-12-11 07:22:23 UTC

Dear Player，

ProfessionalGeek is here to assist on the case!
Before we proceed, I hope this email finds you well in this unprecedented times.🙏

*Gasp* As a player myself, I definitely can relate to your anxiousness of not receiving the Wild Cores! I mean, nobody likes to see their money disappear into the thin air like that!😣

Now lets address the elephant in the room shall we. As I briefly going through you account here. its seems weird to me that the Wild Cores indeed is not yet reflected. For this, I would suggest you to wait for another 12-24 hours as our system might takes a little bit longer to credit the Wild Cores into your account.

Should you are still not seeing any Wild Cores by then, please do not hesitate and get back to us. I will personally be here to assist you!

Until then, stay safe and have a nice day ahead!

Noor Huda Dini

2020-12-11 07:22:24 UTC

Hey anhtienbacha,

Fiery here at your service~

Thank you for writing back to us, I hope this email finds you well staying at home.😊 and we're very sorry if this issue had caused some sort of inconvenience to you.🙇🏻‍♂️

Regarding your concern, on the missing Wild Cores. Fret not, as for now, Upon checking in the system, we'll grant the 525 wild core. I would suggest you to wait for 12 hours first to see if it reflected in your account and at the same time try to sign out and sign again.

If it still didn't reflect in your account, kindly reach out to Google Play support to request for refund as soon as possible (it is advisable to contact within 48 hours). You need to provide proof of purchase to support your claim with them. You can click on the link here to see how the refund works for [Google Play Store](https://support.google.com/googleplay/answer/2479637?hl=en#policy).

Hope this will clarify your issue. Thank you again for reaching out to us in regards to this and if you have any other concerns/inquires, feel free to contact us again. Until then, have a nice day and stay safe. 😊🙏

Octa Lydia

2020-12-11 07:25:25 UTC

Hey there buddy,

Thank you for contacting Riot Games 😎🏹

PurpleGoat here at your service! Hope you're having a good day!

I understand that you are having an issue here. You mentioned that you I didn't received 525 Wild Cores..As a gamer myself, I understand how frustrated it is to have that kind of issue. We are sorry for the inconvenience caused on your game experience 🙏🏻🙏🏻 Not to worry as I am here to look into this matter for you.

For your information, it usually takes 12 hours for you to get the Wild cores.

Hence, You should be getting your Wild Cores in 12-hours from your purchased time.

I would also like to advise you that you may try to log out of the game, clear the app from the background, and log in to League of Legends: Wild Rift again to check if you receive the Wild Cores.🤔🤔

If you still did not receive your Wild Cores after 12-hours, we suggest you contact the platform you paid with in order to to check your transaction, or you may request a refund.

Besides that, can you provide me a screenshot of the Official Receipt from the webstore with the transaction ID, payment amount, currency, time, and date purchased?

Thank you so much for reaching us. Please let us know if you have any other questions or concerns and we will try to help you. 🤗🍀

Nazirah

2020-12-11 07:26:01 UTC

Hi Summoner, Good day to you!

Thank you for contacting us. Legendary Peanut Butter at your service 💥⚡. I hope this email finds you well.

It's really a bummer to hear you are facing such an issue. Pertaining to your concern, the wild cores you purchase supposed to reflect immediately once the payment successful. However, this kind of delayed in reflect to player account happened sometimes😞. Hence, I would strongly advise you to wait at least 12 - 24 hours for the Wild Cores to reflect.

Incase the purchases didn't reflect into your account. You may reach to Google Play Store for the refund request. I will provided the steps to you for your kind reference.

I hope the above is useful to you. Drop me a line if I can do anything else for you.

Stay safe and keep on gaming! 🤜🏻🤛🏻

Fatin Nabila

2020-12-11 07:27:06 UTC

Hi there, summoner!
Thank you for reaching out to us!
✨Stewarlight✨ is summoned in order to assist you today 🤩. I hope that you're doing well and stay healthy!

Hmm, looks like there is a glitch on the system that delay the Wild Cores to be credited into your account.

No worries my friend, this might usually happens due to heavy queue for in app purchasing. I would suggest you to wait for the next 12 hrs for the Wild Cores credited into your account.

Let say you are not receiving the Wild Cores after 12 hrs, write back to us on the same ticket by providing the receipt of purchasing and we will do a further investigation towards your account 😉.

์Nannapatsorn

2020-12-11 07:27:21 UTC

I'm under stand that this issue might be important and I'm sorry that you've been experiencing with unable to receive wild core after purchase in the game but don't worry! Upon checking...

Once again, we apologize for the inconvenience caused and thank you very much for being so patient and cooperative with us on this matter. We look forward to supporting you closely in your future experiences.

Muhd Faezie

2020-12-11 07:27:23 UTC

Hey there,

Thank you for reaching out to us.

It's a bird, it's a plane, no! Its Spacecow here is summoned to lend you a helping hand!

Before we proceed, I hope this reply finds you healthy and safe during these uncertain and unprecedented times.

Hmmm.... I totally understand your concern regarding not being able to receive Wild Core. I mean who can resist themselves from purchasing all the awesome Champions and skins available in the game, right? I will shop till drop too if I can make the purchase!

In regarding your concern, Would you provide a screenshot of your purchase for the wild core?

I hope that the above statements able to answer your inquiries. If you have any further inquiries or issues, write to us, and we will be more than glad to assist you!

Till then, wishing you a great day ahead~

Eunice

2020-12-11 07:27:25 UTC

Hi Player, Thank you for reaching out to us, you have successfully summoned Delphine and I will be the one to assist you ! First of all, thank you for your continuous support and hope you are having a good day ahead. Uh-oh ! I can see here that you are purchasing the 525 wild core at 3.20pm 11 DECEMBER 2020 but didn't receive it. 😥 I am really sorry that you have to face this problem. If I was in your shoe, I will feel frustrated too. 😟Firstly, thank you for providing the receipt of purchase. For your kind information, players who buy Wild Cores may not immediately see their purchase reflected in their account. The flow can happen in a matter of seconds to over 24-hours for content to deliver. We generally want to ensure that the players will get their cores, to avoid double delivery, have the player reach out to google or apple to verify that their payment was processed immediately (generally within 12-24 hours). Kindly please bear in another few hours before the Wild Cores reflected (ㆁωㆁ). Hope that this clarifies your concern. If the wild cores still haven't reflect after the time period, please get back to us again~ We will help you to solve your issue ! Take care and stay safe my friend! (❁´◡`❁)

Khairul

2020-12-11 07:27:26 UTC

Hi Player,
Captainperoxide here.

Thank you for reaching out to us. Before I assist you hoe you are doing fine and stay healthy.

I'm sorry to hear that you are not received your wild core. Its really frustration for you. I truly understand your situation. Let me see what I can do for you now.

Hmm, after checking your account, the WC still not reflected. Worry not, after a few consideration, we decided to grant you 525 WC into your account. You may see it once you login your accout.

Hope this will helps you. If you have other concern feel free to write to us.

Thank you for your support

Wan Muhamad Hanan

2020-12-11 07:31:04 UTC

Hi Player,

Good day to you! Thank you for reaching out to us. I'm Black Hunter here to assist you.😊

First of all, thank you for supporting League of Legends: Wild Rift. I really appreciate it! Thank you for providing a screenshot in order for us to track down your issue. I understand your concern regarding you didn't received the 525 Wild Core. Don't worry buddy, I'm here to clarify it for you. 😊

As you can see, there might be a delay on the transaction where you might have to wait until 12 hours in order to get your Wild Cores. First, log in and out of the game. If you still haven't received your Wild Cores, please wait for 12 hours from the purchase date and time as there might be a transition issue. But after 12 hours and you still yet to receive the Wild Cores, please seek a refund from Google Playstore, and I will provide the links here for you to reach them.

Also, here are the steps in order for you to seek your refund:-

For Android Device

Open a mobile browser (like Chrome).
At the top, enter play.google.com.
Tap Menu Account Order History.
On the order you want to return, swipe left and tap More .
Select Request a refund or Report a problem and choose the option that describes your situation.
Complete the form and note that you would like a refund.
You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to four business days.

I hope this clarifies your concern. If you have any inquiries, please don't hesitate to contact us. I will be here to assist you.

We wish you to stay healthy and stay safe, and keep on playing League of Legends: Wild Rift!💪🏻

Afifa Aisyah

aisyahsafian — 2020-12-11 07:31:41 UTC

Hi there my buddy!
Thank you for writing us in as your experience really matters. GuacamOle here at your service~
Ooff my friend, we totally understand your frustration and disappointment whereby you haven't receive your 525 wild cores 😥 If we were in your shoes we would feel confused and puzzled by this too, buddy 😢 And for that, we would like to apologize for the inconvenience 🙏🏼 Fret not buddy, as we will try our level best to assist you through. Hang on weee~ ☆: .｡. o(≧▽≦)o .｡.:☆
Buddy, before we further investigate this from our end, we would need your super awesome help to provide us the official receipt of the Wild Cores purchased from Google Play Store/Apple App Store which contains order ID, document number, invoice number, top-up amount and etc in order for us to look on our end ya.
By the way, thank you so much for your time and report regarding this matter as we are aware that this happened to you. We would never want our player to experience such experience. Do get back to us with the official receipt so that we can assist you further and solve this together~ (❤´艸｀❤)
Stay safe and stay awesome, buddy~ Keep on rockin' in-game!

Mardiana

2020-12-11 07:32:01 UTC

Hello Buddy~~
Thank you for contacting Wild Rift Support. AnaMaria here at your service!
I do understand that you have concerns regarding Wild Cores purchases . Do not worry, I will try my best to assist you in everyway that I can.
FYI, as per your request, I have a good news for you 🤩🤩 The Wild Core that you have requested has been granted to you.
Please be advice that we have granted you with the missing 525 Wild Core that you have purchased.
Kindly log out and re-login back to Wild Rift for the amount to be reflected in your account.

I hope you will have fun playing our game and do keep supporting us all the time.

For more information or inquiries please do not hesitate to write us back.

Rungrote Phuprasert

2020-12-11 07:32:20 UTC

Thank you for reaching out to us. The Mystery here at your service.
We are sorry to hear that you do not receive Wild Cores and we understand your frustration. Don't worry we are here to assist you.
Upon checking in the system and receipt, we'll grant the 525 Wild Cores to your account, you should see the Wild Cores upon login your game. If you check it and still do not received it please do not hesitate to let us know.
We hope this we hope this clarifies your concern
Once again, thank you so much for contacting us and we appreciate your continuous support.
Do let us know if you have any further inquiries.
Take care and stay safe.

Widiawati Syahrizal

2020-12-11 07:48:42 UTC

Dear Player😊

Thank you for contacting Riot Games Player Support. Qaseh here and I will be assisting you with your inquiry today. I hope you are doing well and keeping safe buddy!😍.

First of all, my sincerest gratitude to you for your massive interest and love shown to Wild Rift and for being one of the supportive players in our community. Indeed, we can never thank you enough for your support to us.🙏🙌

Regarding your concern, upon checking in the systems and receipt, we will be granting you the 525 Wild Cores, so I would like to advise you to log out and try to log in again to your Riot Account, and yeah don't forget to check your Wild Core again💝. I can't wait to hear such good news from you soon. Hehehe🥰

Once again, we would like to apologize for the inconvenience caused. there might have been some technical glitch.

I hope this helps and please do not hesitate to get back to us if the issues still persist or if you have any other inquiries. We are more than glad to assist you😊.

Sukumal Plaengrat

2020-12-12 02:32:40 UTC

Hi there,

Hope you're safe and sound (✿◠‿◠), thank you for contacting us. KIMIA is here at your service.

I understand that you're facing a problem with a delayed Wild Core. As a player myself, this would be so frustrating as well. (｡•́︿•̀｡) Upon checking on the system found that your 525 wild core suppose to reflect after your payment successful.

This kind of situation might happen sometime. No worries, please kindly wait at least 12-24 hours. If Wild Core still does not reflect, you may reach to Google Play or App store (depends on the devices) for the refund request.

Kindly try to logout and login once again to make sure that your payment is activated for the game.

I hope this clarifies your concern. If you need any other assistance, feel free to contact us anytime

Stay safe and stay healthy (◕‿◕)♡