CS Operating Model/PISA by Ashley Gilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q Made with panache en-us 2020-12-04 01:13:34 UTC 2020-12-04 22:11:25 UTC hello@padlet.com Inconsistent Partner resource quality ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/986259968 At XYZ client, XYZ partner had insufficient MB resources - they were too junior]]> 2020-12-04 01:18:05 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/986259968 Need right and Consistent Client Contact/team engaged from start to finish of a project. carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989258483 2020-12-04 21:01:27 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989258483 Change Management taranorris https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989259556 Several people mentioned that there is not enough emphasis put on making sure a customer in enabled prior to the partner stepping back after implementation.]]> 2020-12-04 21:01:51 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989259556 Back to Basics on Implementation/Follow already developed process (Anaplan Way) carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260457 2020-12-04 21:02:13 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260457 Lack of roles & responsibilities and who owns the success of an implementation brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260552 2020-12-04 21:02:15 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260552 Lack of Project Management ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260829 2020-12-04 21:02:23 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989260829 Documentation for non-English speaking customers taranorris https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989261811 The people I spoke to in Japan/France, both stated that they spend a lot of time translating documentation, trainings and support emails for their customers. This effects implementation and adoption.]]> 2020-12-04 21:02:47 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989261811 Sales/CS Partnership During Sales Cycle ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989261960 Sales does not loop in CS early enough. Often sales does not manage Customer expectations and bad-fit partners are selected before CS even gets involved]]> 2020-12-04 21:02:51 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989261960 Insufficient bandwidth for BPs and CSDs to monitor implementations effectively brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989262196 2020-12-04 21:02:57 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989262196 Strong User Stories carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989263504 User stories are rush to development or client unwilling to complete user stories. If these are written correctly, could contribute to project creep]]> 2020-12-04 21:03:27 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989263504 Enablement ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989269737 Partners are not incentivized to enable Customers. They may want services revenue or they are against a tight deadline]]> 2020-12-04 21:05:55 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989269737 Partners not consistently following the Anaplan Way brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989271174 2020-12-04 21:06:33 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989271174 Lean too heavily on Agile. Allowing project creep/many changes, having clients add things that a likely not in scope and then expected. carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989271993 2020-12-04 21:06:52 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989271993 Partners are not effectively keeping Anaplan in the loop during implementations brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989272025 2020-12-04 21:06:53 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989272025 Issues when customers have little bandwidth and only 1 or 2 model builders - - or lack of executive sponsorship. taranorris https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989272418 2020-12-04 21:07:03 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989272418 Lack of process around which partners get assigned to deals brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989276278 2020-12-04 21:08:40 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989276278 Partners don't have adequate SIM type resources (just MB or SA) brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989277537 2020-12-04 21:09:11 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989277537 Partners are disincentivized to enable customers to drive value on their own brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989278571 2020-12-04 21:09:35 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989278571 Governance of process carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989279020 Can we tie using correct process to bonus/compensation/mbos, etc?]]> 2020-12-04 21:09:46 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989279020 Partners may not report issues until late in the implementation phase brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989279520 2020-12-04 21:09:59 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989279520 Partners should do a better job of designing a solution, rather than recreating Excel brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989280144 2020-12-04 21:10:15 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989280144 Lack of trust or confidence in current adoption score brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989281712 2020-12-04 21:10:54 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989281712 Tools/Templates to get Customer up and running fast carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989283185 User story templates
Checklists,
Other, etc]]> 2020-12-04 21:11:32 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989283185 Internal Staffing to support Implementations carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989285402 Specific to PS org, some think that PS (SA or SIMs) should be involved in all projects, for a min of 5 days for example.]]> 2020-12-04 21:12:28 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989285402 Partners not tasked with driving adoption brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989287806 2020-12-04 21:13:26 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989287806 Rushed Sales to CS handoff carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989288101 Timing to get project up an running discuss during sales process and CS needs to accommodate. ]]> 2020-12-04 21:13:33 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989288101 Lack of CS Enablement brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989289262 2020-12-04 21:13:59 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989289262 Too many resources taranorris https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989289595 BPs feel they are having to go to too many places between Gainsight, Splunk, CPH model in order to track data and its not always aligned. ]]> 2020-12-04 21:14:08 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989289595 Anaplan Way --- scalable for # account + adapt for Larger Org carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989290445 Current process is geared towards departmental projects, rather than larger strategy of using Anaplan.

]]> 2020-12-04 21:14:30 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989290445 Better enablement for UX training for Partners brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989290837 2020-12-04 21:14:38 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989290837 No effective partner performance feedback management platform brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989292329 2020-12-04 21:15:14 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989292329 Inconsistent tracking of implementation carriemerchant https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989293990 Each team uses something different depending on the client.]]> 2020-12-04 21:15:54 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989293990 No technical documentation left over to support customer technical resources brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989295115 2020-12-04 21:16:17 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989295115 Establishment of a CoE brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989298411 2020-12-04 21:17:39 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989298411 100 Day Plan post implementation brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989301490 2020-12-04 21:18:59 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989301490 The art of translating a business requirement to an Anaplan requirement brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989306262 2020-12-04 21:20:55 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989306262 Prebuilt model components brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989308307 2020-12-04 21:21:46 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989308307 Customer success plan - 3 elements (Enablement, Adoption, Enhancements) - quarterly goal setting brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989309797 2020-12-04 21:22:20 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989309797 Growth of Ecosystem Can't Keep Up With Demand ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989310652 2020-12-04 21:22:42 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989310652 Compensation Structures ashleydeanngilbert https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989312328 How Partners/CSD's are compensated, take away focus from adoption]]> 2020-12-04 21:23:26 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989312328 How do you define adoption? brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989393499 MB Adoption vs. End User Adoption

]]> 2020-12-04 22:03:05 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989393499 Robert Heintz brettwitrick https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989399401 Robert Heintz (CSD)
Traci Gerhart (CSD)
Jean Louise Manalo (BP)
Sree Kanth (PBP)
Dilip Nair (CSD)
Jonathan Pechrus
Ron Woodlock (CSD)
Brad Sisson (PSD)
Kyoko Tadano
Sharon Prior (End User Training, Coaching, Mentoring)
Matt Brady (CSD)
Julian Small
Laurence Di Sotto
Patrick Thomson]]> 2020-12-04 22:06:22 UTC https://padlet.com/ashleydeanngilbert/aamasz7tymg7tl5q/wish/989399401