CUSTOMER JOURNEY MAPPING B1: Group 1 by Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho en-us 2021-09-04 17:03:31 UTC 2025-11-12 01:37:13 UTC hello@padlet.com DOING Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754822 Searching informasi di media sosial ataupun di internet terkait layanan kepelabuhan yang ada di masing-masing pelabuhan.
Menghubungin customer service yang ada di wilayah masing-masing.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754822 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754823 Official Website, Customer Portal / Online Platform ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754823 WEAKNESSES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754824 Informasi yang kurang terupdate
Proses yang masih semi manual (belum terintegrasi secara optimal dan menyeluruh)]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754824 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754825 Data-data yang ada sudah tersistem dan terintegrasi secara optimal serta telah dipublish kepada costumer.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754825 DOING Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754826 Mengembangkan aplikasi dan mengintegrasikan sistem untuk layanan kepelabuhan.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754826 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754827 Costumer Portal
Pelayanan kepelabuhanan dengan menggunakan single application system and integration ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754827 WEAKNESSES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754829 Membutuhkan sumber daya manusia dan dana untuk pengembangan project.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754829 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754830 Berkolaborasi dengan anak perusahaan pengembangan layanan digital untuk solusi pengembangan customer portal.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754830 DOING Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754831 What action is taken by customer based in their Thinking
e.g: ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754831 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754832 What tools enabling the customer to engage with the product?
e.g: ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754832 WEAKNESS Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754833 What is the possible problem that can occur when customer engage with the product?
e.g: ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754833 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754834 What improvement can be done in order to gain customer's trust?
e.g: ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754834 DOING Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754835
Informasi terhadap layanan kepelabuhanan tidak mudah di akses oleh customer.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754835 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754836 Official Website, Customer Portal / Online Platform ]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754836 WEAKNESSES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754838 kesulitan dalam mendapatkan standarisasi pelayanan dan keseragaman informasi tentang layanan kepelabuhanan serta kurang  user-friendly untuk penyajian informasi.]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754838 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754839 Memiliki sistem eksisting yang dapat dintegrasikan dan dikembangkan lebih jauh.
Keseragaman SOP di layanan kepelabuhanan.
Pelindo terbuka untuk menerima keterbukaan dan perubahan.

SOP dan SLA yang ada cukup panjang dan bertele-tele sehingga mempersulit proses pelayanan itu sendiri]]> 2021-09-04 17:03:31 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1716754839 [INSERT INNOVATION IDEA HERE] Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1717160133 2021-09-05 06:25:37 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1717160133 PERSONA Tjitra https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1717160277 2021-09-05 06:25:48 UTC https://padlet.com/Tjitra/a9647clzsi4njtho/wish/1717160277