CAG The Passenger Journey - Pain Point Scenarios by SIRS CAG https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y Discuss the problems (pain points) that passengers would face in each of the scenarios listed en-us 2020-05-02 09:23:11 UTC 2025-04-24 12:37:00 UTC hello@padlet.com https://padlet.net/icons/png/1f1f8-1f1ec.png Pain Point "COMPARE" sirscagpad1 https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545307356 Put yourself in customer's perspective and define 1 Pain Point during the "COMPARE" stage.  Provide Solution / Service to remove the Pain Point.]]> 2020-05-02 09:25:25 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545307356 Pain Point "PURCHASE" sirscagpad1 https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545307622 Put yourself in customer's perspective and define 1 Pain Point during "Purchase" stage. Provide Solution / Service to remove the Pain Point.]]> 2020-05-02 09:25:40 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545307622 Pain Point Scenario 3 - Passenger is hogging a retail staff with many questions about a product in a busy store sirscagpad1 https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545310485 2020-05-02 09:28:35 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545310485 Pain Point Scenario 4 - Passenger has forgotten to bring his / her Changi rewards card but wants to claim points sirscagpad1 https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545311078 2020-05-02 09:29:10 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545311078 Pain Point Scenario 5- Passenger bought too many duty free items and wants to check them in last minute sirscagpad1 https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545311249 2020-05-02 09:29:22 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/545311249 Pain Point "USE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560935471 Put yourself in customer's perspective and define 1 Pain Point during "Use" stage.  Provide  Solution / Service to remove the Pain Point.]]> 2020-05-09 01:09:09 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560935471 Pain Point "ASK" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560936447 Put yourself in customer's perspective and define 1 Pain Point during the "ASK" stage.  Provide Solution / Service to remove the Pain Point]]> 2020-05-09 01:11:02 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560936447 Pain Point Scenario 2 - Passenger is unsure how to shop on iShopChangi and is asking for help jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560936832 2020-05-09 01:11:49 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560936832 Pain Point "COMPARE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937002 Put yourself in customer's perspective and define 1 Pain Point during the "COMPARE" stage.  Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:12:10 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937002 Pain Point "PURCHASE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937130 Put yourself in customer's perspective and define 1 Pain Point during "Purchase" stage. Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:12:25 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937130 Pain Point "USE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937213 Put yourself in customer's perspective and define 1 Pain Point during "Use" stage.  Provide  Solution / Service to remove the Pain Point.]]> 2020-05-09 01:12:35 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937213 Pain Point "ASK" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937852 Put yourself in customer's perspective and define 1 Pain Point during the "ASK" stage.  Provide Solution / Service to remove the Pain Point]]> 2020-05-09 01:13:54 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560937852 Pain Point "ASK" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560938662 Put yourself in customer's perspective and define 1 Pain Point during the "ASK" stage.  Provide Solution / Service to remove the Pain Point]]> 2020-05-09 01:15:25 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560938662 Pain Point "COMPARE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939234 Put yourself in customer's perspective and define 1 Pain Point during the "COMPARE" stage.  Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:16:28 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939234 Pain Point "COMPARE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939311 Put yourself in customer's perspective and define 1 Pain Point during the "COMPARE" stage.  Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:16:38 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939311 Pain Point "PURCHASE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939513 Put yourself in customer's perspective and define 1 Pain Point during "Purchase" stage. Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:17:03 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939513 Pain Point "PURCHASE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939617 Put yourself in customer's perspective and define 1 Pain Point during "Purchase" stage. Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:17:15 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939617 Pain Point "USE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939737 Put yourself in customer's perspective and define 1 Pain Point during "Use" stage.  Provide  Solution / Service to remove the Pain Point.]]> 2020-05-09 01:17:30 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560939737 Pain Point "ASK" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943217 Put yourself in customer's perspective and define 1 Pain Point during the "ASK" stage.  Provide Solution / Service to remove the Pain Point]]> 2020-05-09 01:24:37 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943217 Pain Point "COMPARE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943351 Put yourself in customer's perspective and define 1 Pain Point during the "COMPARE" stage.  Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:24:51 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943351 Pain Point "PURCHASE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943727 Put yourself in customer's perspective and define 1 Pain Point during "Purchase" stage. Provide Solution / Service to remove the Pain Point.]]> 2020-05-09 01:25:37 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943727 Pain Point "USE" jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943926 Put yourself in customer's perspective and define 1 Pain Point during "Use" stage.  Provide  Solution / Service to remove the Pain Point.]]> 2020-05-09 01:25:59 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/560943926 Pain Poin Scenario 1 jessieleecf https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/586364998 Passenger insists that he / she needs to get a few duty-free gifts urgently  before flying off.]]> 2020-05-21 06:18:11 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/586364998 Pain Point "ASK" https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/600996017 Put yourself in customer's perspective and define 1 Pain Point during the 'Ask' stage. Provide Solution / Service to remove the Pain Point]]> 2020-05-29 11:50:08 UTC https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/600996017 Pain Point "USE" https://padlet.com/sirscagpad1/a6nu4p6iqdctf59y/wish/640809132 Put yourself in customer's perspective and define 1 Pain Point during "Purchasing" stage. Provide Solution / Service to remove the Pain Point.

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