torfaen@cyfannol.org.uk 

03300 564456 option 1 

Our mission is to stand with individuals, especially women and children, who have experienced domestic or sexual abuse, harm, or violence. Through the provision of specialist, holistic support, we strive for people to feel safer, gain more control, and have choice over decisions about their future. 

• Community-Based 1:1 Support  

• Group Support 

• Horizon Sexual Violence Counselling 

• Horizon Exploitation Support 

  
  

In an emergency, always dial 999. 

Referrals will receive a response within 72 hours.

If you are looking for refuge or need immediate crisis support, please call Cyfannol Women’s Aid directly on 03300 564456. 

Across Torfaen, we offer 15 refuge and supported accommodation spaces. Our aim is to meet individual needs wherever possible. Our accommodation includes a mix of communal refuge spaces and self-contained, dispersed flats and houses, each offering varying levels of support.

This diverse portfolio allows us to support women and families with a wide range of needs, including those who: 

• Prefer to live independently 

• Benefit from shared living with others 

• Require 24/7 on-site support 

• Have multiple or complex needs 

• Have larger families and/or older children (including dependant adult children) 

• Have disabilities and require support from carers 

• Have pets, including dogs 

  
  

All our properties are located close to local shops and essential services. Each space is fully furnished, with bedding and towels provided. We also supply starter packs of toiletries and food to ensure individuals have the essentials when they arrive at their new temporary home. 

Why not visit the tour section of our Torfaen Padlet to view the inside one of our spaces. 

Our team can provide advice and support around personal safety, security and housing, regardless of whether a woman is still in an abusive relationship, is planning on leaving or has recently left the relationship or is experiencing the after-effects of domestic abuse. 

We can offer: 

• Someone to talk to in confidence 

• Access to safe accommodation 

• Support to stay at own home 

• Specialist support for children 

• Information on how to stay safe 

• Help to regain control  

Support is flexible and tailored to individual needs. This can include one-to-one emotional support, personalised support and safety planning to help individuals consider their next steps, and assistance with housing issues or making homes feel safer. We can also provide guidance around finances and money management, as well as helping individuals to access legal advice and navigate family court processes. 

In addition, we offer support and advocacy when working with statutory services such as social services, and can help individuals access group work and activities, including programmes like the Own My Life course. We can also support individuals in accessing welfare benefits, education, training, and employment opportunities, as well as providing referrals and signposting to other services that may be helpful.

The programme explores how women are prevented from leaving abusive relationships and how the thinking patterns developed as a method of managing the risk can make it difficult to move forward. It reinforces strengths, resources, coping skills and resilience to support improved health and wellbeing on a long-term basis.

This groupwork programme is delivered weekly in 2-hour sessions which can be done in-person or online.

The course is an innovative and creative education programme, designed to enable women to regain ownership of their lives after abuse and make sense of what has been done to them, while discovering their strengths and developing the skills to move forward. 

Cyfannol Women’s Aid creates a safe space for women to meet together to complete the course. 

This groupwork programme is delivered weekly in 2-hour sessions which can be done in-person or online.

Every Friday 10:00am – 12:00pm at the Torfaen Hwb 

Come along for a chat, meet new people, and enjoy a relaxed environment. Refreshments are provided. 

Counselling is a proven way of improving well-being and self-esteem, developing coping mechanisms and reducing harmful behaviours, providing freedom from the damaging effects of sexual abuse and enabling individuals to move on and regain control of their lives. 

Taking that first step in telling another person about memories or present events that are troubling you can be very difficult. We appreciate how hard it can be, and our counsellors are trained and experienced in helping individuals through this process. 

Our counselling service is available in person at our Torfaen hwb, as well as by phone and online for your convenience.

This service is available to adults and children who have experienced any form of sexual violence, sexual assault and childhood sexual abuse, who are not currently engaged with the criminal justice system. Built around listening to individuals and responding to their needs, support is flexible based on individuals’ circumstances; delivered in the way that best suits them. 

Experiencing sexual violence or abuse can be very isolating. Feeling alone or different from others can intensify the trauma and anxiety experienced by those with lived experience of sexual violence or abuse. Knowing that others have had similar experiences, and having the opportunity to talk together, can provide significant support. 

Being part of a group where you feel accepted and understood can be helpful if individuals are waiting for counselling, or if individuals feel that counselling is not for them. It is a way to receive and provide support to others with lived experience of abuse and harm. 

These groups offer useful information on coping with the trauma of sexual violence and abuse, introducing ideas and approaches that others have found helpful.

Our Torfaen Wellbeing group is run on a Thursday morning at the Torfaen hwb.

The programme is available to individuals of any form of sexual violence, sexual assault and childhood sexual abuse who are in a position to take part in a group. 

The programme supports participants to better understand their experiences, based on the idea that increased knowledge equips them to manage its impact more effectively, and in turn supports their recovery and well-being.

This groupwork programme is delivered weekly in 2-hour sessions which can be done in-person.

To make a referral into our Children’s Support Services, please email cyp@cyfannol.org.uk  

We want to connect with businesses who are ready to stand with survivors and invest in real change. If your company believes in promoting community, equality, and safety, why not consider partnering with us?

Get in touch today: fundraising@cyfannol.org.uk or visit https://cyfannol.org.uk/fundraise/fundraise-for-us/corporate-sponsorship/

Whether it’s a single or monthly donation, fundraising pay-in, donating to an emergency appeal, by post, in person or online, with your donation we can save lives together.

Whether you’re running your first marathon, baking up a storm, attending a special event or fundraising at school, we’ve got everything you need to succeed and will be here to support you along the way. 

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

Please get in touch if you require hard copies of any of our leaflets/posters.

STAR works with young children who have witnessed domestic abuse.

The STAR group is a 10 week programme which can run in parallel with a CYP group and a parents group. Or it can just be delivered to children and young people. 

It helps children understand abuse is not their fault, build self‑esteem, emotional regulation and healthy relationships. It also supports young people to process trauma, develop boundaries, strengthen resilience, independence, supports emotional expression, safety & attachment.

By bus: The following services stop on Park Road, directly opposite the Hwb – X24, 10, 15, 16, 23, 30, 62A, 63, 66, and X2.

By car: You can access the free multi-storey Riverside Car Park, located directly opposite the Hwb. The address is: 110 Osborne Road, Pontypool, NP4 6LU.

Our counselling rooms are thoughtfully designed to help people feel supported, respected, and empowered as they access specialist sexual violence support and begin their journey towards healing and recovery.

This room is used for our domestic abuse recovery courses, including Own My Life and Recovery Toolkit, providing a safe and supportive environment for individuals to learn, reflect, and rebuild confidence.

We also host Horizon wellbeing groups, Children and Young People’s group support sessions, and our regular Coffee Mornings, creating opportunities for connection, peer support, and personal growth.

The Yellow Room is designed to be an inclusive and comfortable space where people can come together, share experiences, and access the support they need.

Together, we'll discuss the support options available to you, including services within Cyfannol and other organisations in your local community. Whether you need information, advice, referrals, or simply someone to listen, our Initial Contact Support Workers are here to help guide you through your next steps. And, of course, they'll always have a box of tissues close by if they're needed.

Here, you can access information and leaflets about Cyfannol services and other support available within your local community. If needed, we can also provide practical support, including clothing for you and your children, toiletries, period products, and access to children's books and toys.

The Hwb is also a waiting area for appointments and group sessions, offering a calm and friendly environment while you wait to meet with a member of our team or attend a support group. To help you feel comfortable, you're welcome to enjoy a hot or cold drink during your visit, while children can relax with books and toys in the space.

Our aim is to ensure that everyone who walks through our doors feels welcomed, supported, and respected from the very beginning of their journey with us.

We hold a wide range of donated items, including:

• Women's and children's clothing, underwear and shoes

• Toys and book

• School uniform

• Toiletries

• Period products

  
  

Throughout the year, we also provide seasonal items such as Christmas gifts, Easter eggs, and winter warmers including hats, scarves, and gloves.

If you are receiving support from Cyfannol and need something, please don't be afraid to ask. We may have exactly what you need, and we're always happy to help where we can.

This space reflects the generosity of our community and helps ensure that people can access both the practical and emotional support they need during difficult times.

Delivered across Torfaen and Monmouthshire, the groups provide safe, supportive, and non-judgemental environments where participants can channel their energy into positive, practical activities while developing resilience and self-esteem. Through hands-on experiences such as shelter building, fire lighting, nature-based exploration, and team challenges, young people are encouraged to work collaboratively, solve problems, develop new skills, and recognise their own strengths and abilities.

The panel’s structure and purpose are co-produced with its members, so it truly reflects their needs, interests, and goals, offering opportunities to influence decisions, shape services and strategy, and contribute to wider conversations in the VAWDASV sector.

Alongside this targeted work, they facilitate positive free time and activities including arts and crafts, wellbeing sessions. which creates safe opportunities for all CYP in refuge to have fun, build resilience, and improve their overall wellbeing.

This space is located on the ground floor and can be accessed via a level entrance, with no steps or stairs required. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
As our main reception and waiting area, this space can be busy at certain times of the day, particularly during the morning and late afternoon. You may notice colleagues arriving for work, people accessing support, and occasional deliveries or donations being received. We aim to keep waiting times as short as possible, and most people will only spend a brief period here before being welcomed into their support session.

How will I get to this space?

When you arrive at our Hwb, please come to the entrance door and ring the bell. A member of our team will greet you and welcome you into the building.

On arrival, we will ask you to sign in. This helps us keep an accurate record of everyone in the building and ensures we can account for all visitors in the event of a fire alarm or emergency. When you are ready to leave, we will also ask you to sign out so that our visitor records remain up to date.

Once you have signed in, a member of the team will accompany you to the Hwb waiting area and explain what will happen next.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As the room is located at the front of the building near a main road and roundabout, traffic noise may be heard throughout the day. During school opening and closing times, you may also hear noise from students and pedestrians outside.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared nearby.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, with no steps or stairs required. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This is a quiet confidential space for you to access your support one to one with your support worker.

What is the lighting like?
This space benefits from large windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
Due to this room being towards the back of the building it is quiet, the only noise you will hear would come from the hwb itself as the room is attached.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This spaces are located on the first floor which requires you to use our stair, however if you do have limited mobility we can hold your appointment in the drop-in room. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This is a quiet confidential space for you to access your support one to one with your Counsellor.

How will I get to this space?

When you arrive at our Hwb, your counsellor will meet you in the waiting area and guide you to the room where your support session will be held. You will not need to find the room on your own, and a member of the team will be available to support you if needed.

What is the lighting like?
This space benefits from large windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
Due to this room being towards the back of the building it is quiet.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

This space is located on the ground floor and can be accessed via a level entrance, with no steps or stairs required. If you have any additional accessibility requirements, please let a member of the team know and we will do our best to support you.

How busy is this space?
This space is only used for what the session is for, no one else apart from those attending groupwork and the worker will be within this space.

What is the lighting like?
This space benefits from large front-facing windows that provide plenty of natural daylight. There is also anti-flicker LED lighting throughout the room to create a comfortable environment.

What are the noise levels like?
As the room is located at the front of the building near a main road and roundabout, traffic noise may be heard throughout the day. During school opening and closing times, you may also hear noise from students and pedestrians outside.

Can I get a drink?
Cold drinking water is available, and hot drinks such as tea and coffee can also be provided.

What smells might I notice in this space?
You may occasionally notice the scent of cleaning products after the room has been cleaned. At times, there may also be smells associated with tea, coffee, or other refreshments being prepared within the kitchen space.

What is the temperature like?
The temperature in this space is generally regulated to remain comfortable throughout the year. During warmer weather, fans are available to help keep the room cool. Heating is used during the colder months to maintain a comfortable temperature.

• Cwmbran

• Pontypool

• Blaenavon

• New Inn

• Abersychan

• Sebastopol

Our counselling provides a safe, confidential space to explore feelings, understand the impact of trauma, and develop healthy coping strategies.

Sessions are one-to-one and tailored to individual needs, ensuring each young person feels safe, heard, and supported on their journey towards recovery. 

Please get in touch if you require hard copies of any of our leaflets/posters.