Negotiation in service firms: where? by UCN Experiences & Sport ● UCN Oplevelser & Sport https://padlet.com/maza/a1ri9lwc6eft Log in onto Padlet. Make sure your name is stated in your Profile (go to Padlet Home --> Settings). Now think about situations, where negotiation skills (in a broader sense) are used in service firms within your specialisaion. Upload a picture that represents this situation and put a few words about the chosen situation. Add as many examples as possible. en-us 2016-12-08 08:46:20 UTC 2023-03-06 09:05:55 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Lightdecrease.png Negotiation mihnea_gherlac https://padlet.com/maza/a1ri9lwc6eft/wish/142509886 -Selling and buying supplies for your company. It is important to get the best offer for your business.]]> 2016-12-08 11:27:18 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142509886 Negotiation in service firms airport: customer service department: dealing with passenger enquiries about flight departures and arrivals, checking in passengers and giving them the seat numbers, providing boarding passes and luggage labels, telling passengers about luggage restrictions, weighing baggage and collecting any excess weight charges, taking care of people with special needs, calming and reassuring nervous passengers mydliarova_laura https://padlet.com/maza/a1ri9lwc6eft/wish/142509895 ⇔making sure passengers and their luggage safely board the right aircraft at the right time ]]> 2016-12-08 11:27:21 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142509895 Negotiation skills yanitsarashkova https://padlet.com/maza/a1ri9lwc6eft/wish/142509907 Suppliers: to a travel agency]]> 2016-12-08 11:27:27 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142509907 Negotiation https://padlet.com/maza/a1ri9lwc6eft/wish/142510046
-Compensation
Negotiating a compensation with a customer after bad experience or bad product.
FE: The hotel room was smelly, is a breakfast voucher enough or do we give the room free of charge?]]> 2016-12-08 11:28:21 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510046 Negotiation within the service industry tnlinhsan https://padlet.com/maza/a1ri9lwc6eft/wish/142510070 - 
In which the staff takes a wrong order and the customer has to wait for too long ]]> 2016-12-08 11:28:28 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510070 Negotiation xd_eni https://padlet.com/maza/a1ri9lwc6eft/wish/142510102 with suppliers, to get the best deal ]]> 2016-12-08 11:28:33 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510102 Negotiation situation: andreicazacu96 https://padlet.com/maza/a1ri9lwc6eft/wish/142510193
B2B negociations - fo instance when a company wants to negociate with a supplier for a better price or volume of products.


]]> 2016-12-08 11:29:13 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510193 overload_177 https://padlet.com/maza/a1ri9lwc6eft/wish/142510199 Negotiation 

- Complaints from the user to the service provider. 
Should there be compensation?

]]> 2016-12-08 11:29:15 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510199 Negotiation laurucc https://padlet.com/maza/a1ri9lwc6eft/wish/142510393 Companies offering loyalty programs ]]> 2016-12-08 11:30:46 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510393 Negotiation a_kova1992 https://padlet.com/maza/a1ri9lwc6eft/wish/142510412 -Finding compromise
-To achieve a desirable outcome 

]]> 2016-12-08 11:30:53 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510412 - in a travel agency/hotel: employee with customer, dealing with customer dissatisfaction with the product/service sold https://padlet.com/maza/a1ri9lwc6eft/wish/142510472 - negotiating price with the supplier
- work conditions employer with an employee]]> 2016-12-08 11:31:17 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510472 Negotiation: deividasn12 https://padlet.com/maza/a1ri9lwc6eft/wish/142510491 Dealing to find an optimal price]]> 2016-12-08 11:31:23 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510491 tnlinhsan https://padlet.com/maza/a1ri9lwc6eft/wish/142510638 Supervisor negotiating day-offs between the staff members before scheduling and staff members negotiating among each other.]]> 2016-12-08 11:32:33 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510638 Negotiation mihnea_gherlac https://padlet.com/maza/a1ri9lwc6eft/wish/142510712 -When you are trying to get a job you should negotiate the contract details with your employer. You should do that in order to satisfy your need but also be an asset for the company.]]> 2016-12-08 11:33:09 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510712 Negotiation: andreicazacu96 https://padlet.com/maza/a1ri9lwc6eft/wish/142510926 Between employee and employer. When the company analyzes the possible promoting opportunities of the employee and they negotiate for the benefits. ]]> 2016-12-08 11:34:59 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142510926 negoti hana_giang https://padlet.com/maza/a1ri9lwc6eft/wish/142511043 haggling over prices e.g. markets in Asia ]]> 2016-12-08 11:35:55 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142511043 Negotiation rekakosztin https://padlet.com/maza/a1ri9lwc6eft/wish/142511089 - Supervisor negotiating shifts with his employees.

]]> 2016-12-08 11:36:13 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142511089 https://padlet.com/maza/a1ri9lwc6eft/wish/142511114 2016-12-08 11:36:20 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142511114 Negotiation: AlexandraN https://padlet.com/maza/a1ri9lwc6eft/wish/142511205 When a customer has preferences regarding the hotel room amenities (e.g. sea view) and the extra price is negotiating.

]]> 2016-12-08 11:36:53 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142511205 stephaniederriche https://padlet.com/maza/a1ri9lwc6eft/wish/142511408 2016-12-08 11:38:35 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142511408 Ticket Office Negotiation louisetinning https://padlet.com/maza/a1ri9lwc6eft/wish/142512135 What the customer wants: To be rebooked for an earlier ferry on an economy ticket
Negotiating: We negotiate back and forth, customer explains that they have a very sick child in the back of the car. I make a decision and send them with an earlier ferry without paying extra. Sometimes a decision between good customer service or profit. 
]]> 2016-12-08 11:43:24 UTC https://padlet.com/maza/a1ri9lwc6eft/wish/142512135