LC Teaming Brainstorm by Stacy Arenson Moore https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1 If teaming is a problem we need to solve, let’s unpack it. Very simply, “tell us more.” en-us 2022-12-01 21:55:36 UTC 2022-12-09 19:02:14 UTC hello@padlet.com https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891610 Different levels of interest, experience and skill sets could be better leveraged on teams. If someone is excited by writing op-eds or pitches, we could make sure they get more of that. If they enjoy client/project management, let's leverage that in our staffing. 

]]> 2022-12-09 17:48:41 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891610 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891612 Utilizing team members' strengths/skils makes us more efficient.]]> 2022-12-09 17:48:41 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891612 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891665 Lack of clarity on roles for those on a team and not the Strategist, Lead or Primary support. Person 4, 5, 6, for example. ]]> 2022-12-09 17:48:44 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415891665 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415892781 Many different client lead/strategist relationships = additional internal calls ]]> 2022-12-09 17:50:01 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415892781 4th, 5th, 6th person... https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415892943 Our team structure of 3 is clear and helpful, we have the model for years of how this looks and how it manifests in the day-to-day work. When a 4, 5 or 6th person is added on to help take on the work, their role is less clear with fewer examples of how to best use that person. Often support and 4, 5 6 roles get jumbled and the lack of accountability leads to dropped balls. (Who does reports, who is handling getting information on pitch. For example, is the media relations specialist going to the client for all info to draft pitch and then pitch, or is that support role?]]> 2022-12-09 17:50:12 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415892943 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893053 There doesn't seem to be consistency across Strategists in terms of level of engagement and accountability expectations. More definition of the strategist's role and consistency across client teams will help leads and supports be more effective. ]]> 2022-12-09 17:50:20 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893053 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893222 I've found it's easier and more efficient to toggle between working on one type of work across multiple clients, instead of switching constantly between different types of tasks for a smaller number of clients. Specializing roles could reduce some of this back-and-forth, create more efficiency in our hours, and give teammates more room for growth in developing their skillsets and an expertise area.]]> 2022-12-09 17:50:32 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893222 LC duties on top of client duties significantly stretch the team. Solving operations will help and it might not be just one person. gary190 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893441 2022-12-09 17:50:48 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893441 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893857 Root cause of teaming challenges could be lack of task personalization ... while siloing can be efficient, it can lead to burnout within teams and among teammates.]]> 2022-12-09 17:51:14 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893857 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893903 We need to invest more in the junior team and grow/promote our current teammates. Bringing on more AAEs/AEs who can bolster our primary support workload will help balance a lot of the on-the-ground work.]]> 2022-12-09 17:51:17 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893903 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893934 Being consistently on the same team allows for stronger team relationships and better client success.]]> 2022-12-09 17:51:19 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415893934 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415894825 Clients with vertical priority lines prioritized over those without them ]]> 2022-12-09 17:52:14 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415894825 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895001 Allowing teammates to have more hours on fewer clients will help the juggling issue. ]]> 2022-12-09 17:52:26 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895001 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895175 We don't leverage the project management tool we've invested in, Asana. Good project management, consistently used, is the antidote to juggling stress. ]]> 2022-12-09 17:52:37 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895175 A lot of internal calls https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895255 As lead, approximately 6-10 hours per week are on internal calls. Love the contact w everyone, but the start, stop, pivot to other clients leads to transition time that can slow the work and flow down. Often get off back-to-back calls after 6-7 hour day with all client work still ahead... ]]> 2022-12-09 17:52:42 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895255 We can't discount this basic point: Our teaming model is leading to results, high satisfaction and value -- it sets us apart from any competition even if we need to improve upon this. gary190 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895414 2022-12-09 17:52:52 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895414 Teaming challenges https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895616 I think considering what a client's biggest needs are - media relations, internal stakeholder, graphics, etc - and doing a deep dive on each team member's skillsets and interests matching those with need would make a big difference.]]> 2022-12-09 17:52:57 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895616 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895688 Word of caution: if we silo individuals too much, do we risk becoming bored or not learning/growing?]]> 2022-12-09 17:53:02 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895688 Asking teammates their interests can lead to more thoughtful teaming. We should play to our strengths and have more specialized roles rather than generalized roles. Having a more collaborative discussion on what team folks prefer to be on can lead to efficiencies, and less time spent doing tasks that are not within our current skill set. https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895801 2022-12-09 17:53:10 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415895801 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896016 Inequity in sharing on LC responsibilities, and a lack of capturing those in client commitments, means not fully understanding capacity when teaming]]> 2022-12-09 17:53:25 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896016 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896135 Definitely an incredible amount of internal calls -- in part due to the sheer volume of different people I'm teamed with. Even though I love everyone ]]> 2022-12-09 17:53:33 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896135 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896726 Semi-static teaming will make things more efficient and streamlined. Having a maximum of two strategists will improve any issues around task prioritization and/or communication between multiple teammates.]]> 2022-12-09 17:54:12 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896726 Digital & Proactive Teams https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896769 As a proactive person, I am unclear as to what digital structure is so it's harder for me to jump in to connect and help shape the client work with them.]]> 2022-12-09 17:54:15 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896769 We need to develop or hire for leads so we can lessen the teammates who play both strategist and lead. gary190 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896846 2022-12-09 17:54:20 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415896846 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897131 Hiring a chief of staff or director of operations, in addition to an admin worker/executive assistant will ideally allow teammates to shed their admin roles and focus on client work.]]> 2022-12-09 17:54:34 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897131 Overload on lead roles https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897868 Our team is "lead light" so the plate is overwhelming for those who are predominantly leads.]]> 2022-12-09 17:55:23 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897868 Surveying the team on how many hours per week they spend on internal calls can expose the inefficiencies of our current teaming. Having a single manager OR more stagnant teams can help run through a list of each client rather than one off convos throughout the week. https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897880 2022-12-09 17:55:24 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897880 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897971 We've noted that effective strategy is saying no, but we haven't put that into practice. If we count the number of hours committed to our clients, it exceeds the number of hours available on the team. That's unsustainable. ]]> 2022-12-09 17:55:30 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415897971 STRONG recommendation for call-free days https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899148 While this may feel unrelated to teaming (may i should be circling the parking lot) it could help make the internal calls more workable by grouping them, so you dont have to transition so much.]]> 2022-12-09 17:56:47 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899148 Long term impact https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899230 One potential long term impact is burnout. When folks aren't able to do the things that drives them, gives them energy and ignites passion and creativity, it ultimately leads to burnout. Let's look more carefully at how we can leverage these unique skills, and find the right clients for them to help mitigate burnout.]]> 2022-12-09 17:56:51 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899230 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899313 If possible, grouping clients by focus (e.g., teacher training and support) or geography (Chicago), can help minimize the mental lift to refocus on other clients. ]]> 2022-12-09 17:56:58 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899313 Long-term impact https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899688 burnout could result if we don't alleviate the mitigation issue]]> 2022-12-09 17:57:25 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415899688 For strategists with strong leads, backing off the number of calls to empower their leads. They could check in occasionally (1-2x per month) and focus on experience. gary190 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415900044 2022-12-09 17:57:49 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415900044 Client value https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415900591 I typically like to get off a client call, immediate figure the work, divide it up and get them easy, immediate things quickly. When it's call to call, then that doesn't happen. ]]> 2022-12-09 17:58:26 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415900591 LC work should count as a client (or two). The hours spent on LC duties should be considered when designating teaming. https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901234 2022-12-09 17:59:04 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901234 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901462 LC responsibilities are not equitably distributed among teammates. One solution could be adding LC responsibilities to Client Commitments (where they currently aren't tracked) to ensure better capacity balancing and recognition that some members of our team can be spending 20+ hours per week and burning out working on weekends to tackle their LC duties, on top of their usual client work, while other teammates have the space to devote themselves entirely to client work. ]]> 2022-12-09 17:59:20 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901462 Asana https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901965 Not all strategists use asana, so if you half use it and half don't, then it is a lot of additional work to "put in tasks" into the ether and not a helpful tool.]]> 2022-12-09 17:59:56 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415901965 Client value https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415902299 It takes time to get to know a client well - to understand their culture and their quirks. Mitigating teaming "shakeups" will help foster client culture and develop the type of effective relationships that will ultimately deliver the best service to our clients. ]]> 2022-12-09 18:00:16 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415902299 New client/onboarding a client https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415902816 That should count as two clients for 1-3 months and be accounted for on the "plate" as such. ]]> 2022-12-09 18:00:52 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415902816 A temp admin can also help with some LC duties (benefits, retreat, hiring, etc) until we find a more permanent person for the Chief of Staff role. https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415903434 2022-12-09 18:01:36 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415903434 More time spent on calls than pitching https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415903771 I'd guess that is the standard for everyone.]]> 2022-12-09 18:02:00 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415903771 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904304 When a team member has a significant amount of LC admin roles it can impact their capacity and can be challenging for the rest of the team to have to "pick up the slack."]]> 2022-12-09 18:02:39 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904304 Teaming -- Strategists are currently responsible for selecting their team, in partnership with other strategists. Is this something we should revisit? gary190 https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904391 2022-12-09 18:02:45 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904391 Focusing hiring efforts on AAE can help with the amount of day to day duties. https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904854 2022-12-09 18:03:14 UTC https://padlet.com/stacyarensonmoore/a12ss6aqdeyd8fi1/wish/2415904854