We also will be working with our universities to have our program coordinators and coaches participate in a cohort to discuss best practices when serving our families enrolled in the program. We also have staff participating in EI certification training and once completed they receive 5% increase in pay. . We are increasing our outreach by attending more community events and conferences to recruit providers.

Aligning credentials and developing grow-your-own or alternative paths to earn credentials.

Committee was to:

• Develop policies for:

  • Reimbursement of sub-contracted providers for scheduled visits where the family cancels or does not show less than 24 hours from the scheduled visit

  • Reimburse new subcontracted providers for completing the required 15 hour EI Provider Training

  • Reimbursement for subcontracted provider mileage/travel time

-Created opportunities for advancement within the program

-Addressed high caseloads; created a statewide SC team to flex into vacant positions or support staff on leave so the caseload is not spread to their colleagues

-Added SC mentor positions

-Increased starting salaries for SCs

-Worked with HR to prioritize filling of SC positions

-Improved staff communication, opportunities for staff to access leadership

-Ensure staff operations manual is updated

-Completed a work study to streamline staff workload. Completing updates to the data system to streamline and improve efficiency.

-Improved PD/TA and offer one on one support for SCs if needed

-Worked with communications team on a targeted Facebook staff and provider recruitment strategy