JALAVISTAS by willy Aquino https://padlet.com/thefliengerdym/jalavistatecnicafija Técnica Fija en-us 2024-03-11 22:51:34 UTC 2024-03-21 22:44:21 UTC hello@padlet.com https://images.unsplash.com/photo-1553775282-20af80779df7?crop=entropy&cs=srgb&fm=jpg&ixid=M3w3ODI2fDB8MXxzZWFyY2h8Mnx8Q2FsbCUyMGNlbnRlcnxlc3wxfHx8fDE3MTAxOTc1NzR8MA&ixlib=rb-4.0.3&q=85 Correcto Registro de Averia en Visor thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914601494 Link: https://geniomovistar.com.pe/pluginfile.php/257936/mod_resource/content/9/Manual%20de%20Registro%20de%20Aver%C3%ADas_Visor.pdf

]]> 2024-03-11 22:57:17 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914601494 Correcto llenado de las observaciones en la tipificación thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914601894 Link: https://geniomovistar.com.pe/pluginfile.php/394754/mod_resource/content/1/Tipificaci%C3%B3n%20en%20Visor.pdf

]]> 2024-03-11 22:57:51 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914601894 Nuevo speech preventivo ante posible caída de llamada thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914602936 Link: https://geniomovistar.com.pe/pluginfile.php/126421/mod_resource/content/11/Pol%C3%ADtica%20de%20Devoluci%C3%B3n%20de%20Llamadas.pdf

]]> 2024-03-11 22:59:02 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914602936 Piloto Movistar TV Fibra thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914603695 Link: https://geniomovistar.com.pe/pluginfile.php/416168/mod_resource/content/13/Piloto%20-%20Fibra%20TV.pdf

]]> 2024-03-11 23:00:14 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914603695 Contingencia por Indisponibilidad de +Simple thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914604216 Link: https://geniomovistar.com.pe/pluginfile.php/418211/mod_resource/content/6/DROP%2044%20-45%20Contingencias%20Indisponibilidad%20de%20%2BSimple.pdf


]]> 2024-03-11 23:01:06 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914604216 Cambio de nombre de plataforma HBO MAX a MAX thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914604657 Link: https://geniomovistar.com.pe/pluginfile.php/426194/mod_resource/content/2/Movimiento%20de%20Parrilla%20TV%20-%20Cambio%20de%20nombre%20de%20plataforma%20HBO%20MAX%20a%20MAX.pdf


]]> 2024-03-11 23:01:50 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914604657 Piloto: Anuncio de próximos beneficios y recordatorio de bono de velocidad para clientes servicio de Internet thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914781399

Link: https://geniomovistar.com.pe/mod/resource/view.php?id=136060


]]> 2024-03-12 01:38:49 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914781399 Incidencia: Montos liberados por reclamos infundados thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914782606 Link: https://geniomovistar.com.pe/pluginfile.php/429123/mod_resource/content/2/Incidencia%20-%20Montos%20liberados%20por%20reclamos%20infundados.pdf


]]> 2024-03-12 01:39:44 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914782606 Oportunidades de mejora en Speech Técnicos thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914784664 Link Protocolo Speech Call Técnico: https://geniomovistar.com.pe/pluginfile.php/324047/mod_resource/content/7/Protocolo%20Speech%20de%20atenci%C3%B3n%20Call%20T%C3%A9cnico.pdf



📚 Link Speech registro de averías: https://geniomovistar.com.pe/pluginfile.php/369935/mod_resource/content/4/Speech%20registro%20de%20aver%C3%ADas%20HFC-FTTH-TV-VOIP.pdf

]]> 2024-03-12 01:41:18 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914784664 Transferencias a Retenciones thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914785425 👩‍💻📚Link Genio: https://geniomovistar.com.pe/pluginfile.php/199856/mod_resource/content/29/Procedimiento%20Baja%20APC_CC.pdf

]]> 2024-03-12 01:41:56 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914785425 Devolución de Llamadas ante un corte repentino thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914786258 El plazo máximo para realizar la devolución es de 30 minutos ⏰

* La devolución es obligatoria y de no hacerlo se considera una falta grave ❌

- Usa la Bitácora de Incidencias ante cualquier dificultad durante la atención: https://forms.office.com/r/Tn0zwHv4RB

]]> 2024-03-12 01:42:33 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914786258 Devolución de Llamadas thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914787170 2024-03-12 01:43:14 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914787170 Validación de Productos Asignados en +Simple thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914788390 👩‍💻📚Link Genio: https://geniomovistar.com.pe/mod/page/view.php?id=90992

]]> 2024-03-12 01:44:18 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914788390 Explicación de Descuentos por Retención thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914789275 👩‍💻📚Consideraciones

- Tengan en cuenta que no se tx al área comercial.

- ⁠Es importarte explicar y poner en contexto al cliente sobre los descuentos ofrecidos.

]]> 2024-03-12 01:44:59 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914789275 Cambio en la Pantalla de Configuración Wifi en Visor thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914789845 2024-03-12 01:45:27 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2914789845 "Speech de averia individual y Agendamiento al Back Office" thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2916299434 Link:

Speech Avería Individual HFC/FTTH/TV/VOIP: https://geniomovistar.com.pe/mod/resource/view.php?id=120575

Speech Avería Individual Línea COBRE-VOIP/ADSL: https://geniomovistar.com.pe/mod/resource/view.php?id=120561

Speech de Agendamiento al BO: https://geniomovistar.com.pe/mod/resource/view.php?id=120564

Muchas gracias!

]]> 2024-03-12 23:04:59 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2916299434 Política de Devolución de Llamada thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2917711580 Link: https://geniomovistar.com.pe/pluginfile.php/126421/mod_resource/content/11/Pol%C3%ADtica%20de%20Devoluci%C3%B3n%20de%20Llamadas.pdf

]]> 2024-03-13 18:19:10 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2917711580 Transferencias Temas comerciales thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2921034192 2024-03-15 23:47:55 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2921034192 Transferencia Retenciones thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2921034563 2024-03-15 23:48:57 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2921034563 thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2923528236 2024-03-18 16:04:11 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2923528236 thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2923529290 2024-03-18 16:04:39 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2923529290 Transmisión Partidos amistosos de Perú en Web Pública - 22 y 26 de marzo thefliengerdym https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2925791980 Link: https://geniomovistar.com.pe/pluginfile.php/432078/mod_resource/content/2/Transmisi%C3%B3n%20partidos%20amistosos%20de%20Per%C3%BA%20en%20Web%20P%C3%BAblica%20-%2022%20y%2026%20de%20marzo.pdf

]]> 2024-03-19 22:32:15 UTC https://padlet.com/thefliengerdym/jalavistatecnicafija/wish/2925791980