She also gave a detailed overview of the travel packages offered by the company, especially those related to Umrah pilgrimages. This included an explanation of the different types of packages, pricing, accommodations, and the services provided to customers. She highlighted the unique features of each package, such as hotel categories, flight arrangements (mainly with Emirates), and meal plans.

In addition, I had the opportunity to learn the overall structure and process (flow) of how a package is managed—from client registration and briefing sessions to departure, arrival in Saudi Arabia, and the full itinerary during the pilgrimage. This included a day-to-day schedule of activities, religious guidance, transportation, and customer support throughout the journey.

Overall, it was a very informative first day, providing a solid foundation for understanding the operations of a travel and tour company that specializes in religious tourism.

In addition, I was assigned to assist with organizing and arranging luggage in preparation for storage in the company’s storeroom. I helped ensure that all bags were properly labeled and stored in an orderly manner to maintain efficiency and avoid confusion during distribution.

Another important task for the day was identifying and sorting the items that each Umrah pilgrim would receive based on the package they had selected. This involved checking the list of entitlements under each package — such as travel bags, ihram, telekung, spray wudhu, and other essentials — and making sure the right items were prepared accordingly.

Overall, it was a productive and hands-on day that gave me a deeper understanding of the logistics and behind-the-scenes preparations involved in Umrah travel services

In addition to handling social media tasks, I also learned how to manage and calculate stock using Microsoft Excel. This involved updating item quantities, tracking inventory movement, and ensuring the stock records were accurate and well-organized. It was a valuable experience that helped me improve both my digital marketing and basic inventory management skills.

Besides that, I also learned how to serve walk-in customers who came to ask about Umrah packages. I greeted them, gave basic information, and helped them understand the services offered. It was a good experience to improve my communication and customer service skills.

In addition, I also helped staple flyers for the Umrah packages, which were prepared for distribution to customers and walk-in visitors.

On this day, I was assigned to edit video content and prepare a post for the company’s social media platforms. This helped maintain the company’s online engagement and promotional activities.

Similar to the previous day, I continued editing video content and publishing it on social media channels to promote the company’s services and upcoming activities.

On this day, I worked on editing both video and photo content to be used for the company’s promotions. I also published the daily post on the company’s social media platforms as part of my regular routine.

Since its establishment, the company has grown steadily and is currently led by a strong management team. This includes Dato’ Haji Masrul Bin Mustapha, who serves as the Operations Director, and Tuan Haji Abu Talib Bin Hussain, who holds the position of Marketing Director. Together, they oversee the strategic and operational functions of the company.

Harmony Excellence Holidays Sdn. Bhd. focuses primarily on providing travel and tour services, with a strong emphasis on religious tourism such as Umrah and Hajj packages. The company is committed to offering quality, trustworthy, and customer-focused services to meet the needs of Malaysian pilgrims and travellers.

• The office was closed for the Hari Raya Aidilfitri holiday started from. 31 Mac 2025 to 6 April 2025