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      <title>SECONDE MRC by Jean-Luc BARBIN</title>
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      <description>Les métiers de la Relation Client</description>
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      <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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         <title>MODULE 6  : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[<div>1. GÉRER SON TEMPS : introduction</div>]]></description>
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         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[<div>1. GÉRER SON TEMPS : ex 1 CHOCOLAT modifié le 24/1/2022</div>]]></description>
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         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[<div>1. GÉRER SON TEMPS : ex 2 ARLEQUIN modifié le 28/7/21</div>]]></description>
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         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[<div>1. GÉRER SON TEMPS : évaluation CHOCOLAT/ARLEQUIN</div>]]></description>
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         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259303</link>
         <description><![CDATA[<div>2. GÉRER SON STRESS : analyse de vidéo modifié le 4/8/2021</div>]]></description>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259305</link>
         <description><![CDATA[<div>2. GÉRER LE STRESS : questionnaire et ex les FÉES SOLUTIONS modifié le 8/4/22</div>]]></description>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259306</link>
         <description><![CDATA[<div>2. GÉRER  LE STRESS : dossier sur le burn out</div>]]></description>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259308</link>
         <description><![CDATA[<div>3. GÉRER LES CONFLITS : exercice ATOUT SPORTS modifié le 4/8/2021</div>]]></description>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259309</link>
         <description><![CDATA[<div>3. GÉRER LES CONFLITS : évaluation SNCF modifié le 4/8/2021</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259311</link>
         <description><![CDATA[<div>4. GÉRER L 'ATTENTE : exercice Banque Populaire modifié le 4/8/2021</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259312</link>
         <description><![CDATA[<div>5. GERER LES RECLAMATIONS : exercice et évaluation ABBYMOD</div>]]></description>
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      <item>
         <title>MODULE 6 : GÉRER SON TEMPS, SON STRESS, LES CONFLITS ET LES RÉCLAMATIONS</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259313</link>
         <description><![CDATA[<div>Exercice de synthèse sur le bloc 6 : CONFORAMA retapé le 4/8/2021</div>]]></description>
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      <item>
         <title>JEUX FIN D&#39;ANNEE</title>
         <author>JLBARBIN</author>
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      <item>
         <title>GRILLE JEUX FIN D&#39;ANNEE</title>
         <author>JLBARBIN</author>
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      <item>
         <title>GRILLE DE STAGE</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>LIVRET DE STAGE MRCA/B/C</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259317</link>
         <description><![CDATA[]]></description>
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      <item>
         <title>TUTO CANVA</title>
         <author>JLBARBIN</author>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>EXEMPLE QUI SUIS JE ?</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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         <title>CONSIGNES RETOUR DE STAGE 1</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[<div>&nbsp;</div>]]></description>
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      <item>
         <title>GRILLE EVALUATION ORAL DIAPORAMA</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259321</link>
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      <item>
         <title>EXPLICATION FICHE DESCRIPTIVE</title>
         <author>JLBARBIN</author>
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         <title>FICHE DESCRIPTIVE</title>
         <author>JLBARBIN</author>
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         <description><![CDATA[]]></description>
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      <item>
         <title></title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259324</link>
         <description><![CDATA[]]></description>
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      <item>
         <title>proposition grille &quot;oral&quot; et &quot;fiche&quot;</title>
         <author>JLBARBIN</author>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>Consignes Retour de stage n°2</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259327</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>Exemple infographie support stage n°2</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259328</link>
         <description><![CDATA[]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>GRILLE MODELE A ADAPTER</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259329</link>
         <description><![CDATA[<div>POUR SCENARII</div>]]></description>
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      <item>
         <title>MODULE 1 : CONNAITRE LES BASES DE LA COMMUNICATION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259330</link>
         <description><![CDATA[<div>Article de presse : LE TOURISME EN OCCITANIE</div>]]></description>
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      <item>
         <title>MODULE 1 : CONNAITRE LES BASES DE LA COMMUNICATION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259331</link>
         <description><![CDATA[<div>Introduction Modifié le 23/7/2021</div>]]></description>
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      <item>
         <title>VIDEO AGENT METIER RELATION CLIENT</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259332</link>
         <description><![CDATA[<div>MODULE 1</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
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      <item>
         <title>MODULE 1 : CONNAITRE LES BASES DE LA COMMUNICATION </title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259333</link>
         <description><![CDATA[<div>Évaluation : l'Office de Tourisme de Nîmes mise à jour/site web 16/08/2022</div>]]></description>
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      <item>
         <title>DOC ELEVE à mettre sur C1</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259334</link>
         <description><![CDATA[<div>LE PAL mise à jour 16/8/2022</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259334</guid>
      </item>
      <item>
         <title>SUJET OFFICE DE TOURISME DE NIMES</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259335</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/7295f9d209e03c96f5b4c1a01e5ac1cc/sujet_OFFICE_DE_TOURISME_DE_NIMES.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259335</guid>
      </item>
      <item>
         <title>MODULE 1 : OFFICE DE TOURISME</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259336</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/59d46730eede362637169d40e614253c/MODULE_1OFFICE_DE_TOURISME_NIMES.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259336</guid>
      </item>
      <item>
         <title>MODULE 2 : MAÎTRISER LA COMMUNICATION TÉLÉPHONIQUE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259337</link>
         <description><![CDATA[<div>CAS TRYBA</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259337</guid>
      </item>
      <item>
         <title>MODULE 2 : MAÎTRISER LA COMMUNICATION TÉLÉPHONIQUE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259338</link>
         <description><![CDATA[<div>complément de TRYBA</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/176bf0f49daf88602236f95762bcf06b/COMMUNIQUER_PAR_TELEPHONE_MEMO.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259338</guid>
      </item>
      <item>
         <title>MODULE 2 / SUJET LIE A L&#39; ACCUEIL</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259339</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/20c17a025558ed4db9a3ec103a83f000/SUJET__CLUB_AVIRON_DE_L_ESTAQUE_accueil.doc" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259339</guid>
      </item>
      <item>
         <title>MODULE 2 / SUJET LIE AU COMMERCE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259340</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/f19fb2c4f7f07a0255eb2b1aa2c5ba9f/SUJET_INTERSPORT_Commerce.doc" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259340</guid>
      </item>
      <item>
         <title>AUDIO INTERSPORT</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259341</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/d6b7640510a20d0a45831b8b779c265e/Enregistrer_intersport.aac" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259341</guid>
      </item>
      <item>
         <title>MODULE 2 / SUJET LIE A LA VENTE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259342</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/af61a2c17332db82d0d700681bc09b4c/SUJET_EVENTS_LOCATION_vente.doc" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259342</guid>
      </item>
      <item>
         <title>MODULE 2 : MAÎTRISER LA COMMUNICATION TÉLÉPHONIQUE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259343</link>
         <description><![CDATA[<div>Exercice BRIBANICK...</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259343</guid>
      </item>
      <item>
         <title>MODULE 3 : SE SITUER DANS L&#39; ORGANIGRAMME</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259345</link>
         <description><![CDATA[<div>CAS DÔME DE ROISSY</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259345</guid>
      </item>
      <item>
         <title>MODULE 3 : SE SITUER DANS L&#39;ORGANIGRAMME</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259348</link>
         <description><![CDATA[<div>Exercice Leroy Merlin</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/711899649b4b85ba9206f2a130d37e08/devoir_LM_MODULE_3_ORGANIGRAMME__11_.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259348</guid>
      </item>
      <item>
         <title>MODULE 3 : SE SITUER DANS L&#39;ORGANIGRAMME </title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259349</link>
         <description><![CDATA[<div>Exercices SUPÉRETTE&nbsp; ET CCAS</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/c04841a22e07be5155d1a0403953045b/MODULE_3_EX_3_ORGANIGRAMME_CCAS__2_.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259349</guid>
      </item>
      <item>
         <title>MODULE 3 : SE SITUER DANS L&#39;ORGANIGRAMME </title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259350</link>
         <description><![CDATA[<div>Évaluation : la Maison du monde avec grille d'évaluation</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/e333e37c05fd0f2547c0725afa302f2a/MODULE_3_EX_4_MAISON_DU_MONDE_modifi_.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259350</guid>
      </item>
      <item>
         <title>MODULE 4 : CONNAITRE LES CHARTES ET LES PROCÉDURES D&#39;ACCUEIL</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259351</link>
         <description><![CDATA[<div>CAS OMA ET BATI modifié le 28/7/21</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/88e9abedc6403f47ad4845d930555376/SUJET_CAS_OMA_procedure_accueil_MOD_4_EX_1.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259351</guid>
      </item>
      <item>
         <title>MODULE 4 : CONNAITRE LES CHARTES ET LES PROCÉDURES D&#39;ACCUEIL</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259353</link>
         <description><![CDATA[<div>Évaluation sur les chartes doc modifié le 28/07/21</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/b154a4f580e124a366aaea2d448d5d76/MODULE_4_EX_2__CHARTE_D_ACCUEIL_Marianne.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259353</guid>
      </item>
      <item>
         <title>MODULE 5 : COLLECTER ET IDENTIFIER LES MOTIFS D&#39;INSATISFACTION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259354</link>
         <description><![CDATA[<div>CAS HYPER U</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/d21156e746546369e07c0dbe2d19b1fc/MODULE_5_EX_1_HYPER_U.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259354</guid>
      </item>
      <item>
         <title>MODULE 5 : COLLECTER ET IDENTIFIER LES MOTIFS D&#39;INSATISFACTION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259355</link>
         <description><![CDATA[<div>CAS LE JARDIN DES FLEURS/le questionnaire</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/d876fc3c1e96c97a8b814942918c09ef/COURS_QUESTIONNAIRE_MOD_5_EX_2.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259355</guid>
      </item>
      <item>
         <title>C.5 LE JARDIN DES FLEURS : consignes pour la rédaction du questionnaire</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259356</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/67064d343e528225b3047615bce396da/consignes_pour_questionnaire_Le_jardin_des_fleurs.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259356</guid>
      </item>
      <item>
         <title>MODULE 5 : COLLECTER ET IDENTIFIER LES MOTIFS D&#39;INSATISFACTION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259357</link>
         <description><![CDATA[<div>Exercice POLE EMPLOI</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/d4248f0fca23ab3e20a1b53f71988da2/pole_emploiCALCULS_POURCENTAGE_MOD_5_EX_3.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259357</guid>
      </item>
      <item>
         <title>DOC ELEVE POLE EMPLOI A IMPRIMER</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259358</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/75b5a90ae012d01b9f16f530c6defaf0/DOC_A_IMPRIMER_POLE_EMPLOI.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259358</guid>
      </item>
      <item>
         <title>MODULE 5 : COLLECTER ET IDENTIFIER LES MOTIFS D&#39;INSATISFACTION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259359</link>
         <description><![CDATA[<div>Rédiger une synthèse POLE EMPLOI</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/1e1418bb3a9d94633efc9409fea3684c/Ibis_hotelnote_interne_MOD_5_EX_4.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259359</guid>
      </item>
      <item>
         <title>MODULE 5 : COLLECTER ET IDENTIFIER LES MOTIFS D&#39;INSATISFACTION  </title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259361</link>
         <description><![CDATA[<div>Évaluation CONNECTED SHOP</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/3087fa9937e0f3203ad2c2313c0172d1/THE_CONNECTED_SHOP_MODULE_5_EX_5.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259361</guid>
      </item>
      <item>
         <title>MODULE 5 : GRILLE EVALUATION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259362</link>
         <description><![CDATA[<div>CONNECTED SHOP</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/d45f86616049d06834081815d58ac418/GRILLE_CONNECTED_SHOP_EVALUATION_SCENARIO_MRC.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259362</guid>
      </item>
      <item>
         <title>LETTRE DE MOTIVATION POUR POURSUITE EN PREMIÈRE AVEC CV</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259363</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/f053032429de27513953c44dc826fa8e/LETTRE_DE_MOTIVATION_POUR_LE_CHOIX_DU_BAC___CLASSE_BAC_MRCU.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259363</guid>
      </item>
      <item>
         <title>AVANCEE PREVISIONNELLE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259366</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/1208fdcc6bb9afe70dedbd9fdf677354/AVANCEE_PREVISIONNELLE_M_tiers_de_l_accueil.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259366</guid>
      </item>
      <item>
         <title>TABLEAU RECAPITULATIF</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259367</link>
         <description><![CDATA[<div>Contexte des cas</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259367</guid>
      </item>
      <item>
         <title>BIENVENUE EN SECONDE MRC</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259368</link>
         <description><![CDATA[<div>De S. RIBARD</div>]]></description>
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         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259368</guid>
      </item>
      <item>
         <title>COMPETENCES COMMUNES MA/MCV A ET B</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259369</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://drive.google.com/file/d/1_ZJQQKqy77R7BpPqAiRi2Nyjby_KZStr/view" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259369</guid>
      </item>
      <item>
         <title>LIEN MA ET SCENARII MRC</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259370</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/86b0a15a950a7bea160381f55eecf61a/LIENS_COMPETENCES_MA_ET_PADLET_MRC.docx" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259370</guid>
      </item>
      <item>
         <title>SECONDE INDIFFERENCIEE ET ORIENTATION</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259371</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://youtu.be/Z_cws9q4xu8" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259371</guid>
      </item>
      <item>
         <title>VIDEO MA ET MCV</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259372</link>
         <description><![CDATA[<div>Présentation famille Relation client</div>]]></description>
         <enclosure url="https://www.youtube.com/watch?v=Zxb-Za_lg38&amp;ab_channel=gilleshennequin" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259372</guid>
      </item>
      <item>
         <title>BIENVENUE</title>
         <author>JLBARBIN</author>
         <link>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259373</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/478040073/54307c60b436e2286cdbbbd5028de8f1/Bienvenue_MRC_avec_son.mp4" />
         <pubDate>2022-09-06 19:38:18 UTC</pubDate>
         <guid>https://padlet.com/JLBARBIN/9x2e2eokpo3ynu3x/wish/2285259373</guid>
      </item>
      <item>
         <title>FAMILLE DE LA RELATION CLIENT</title>
         <author>JLBARBIN</author>
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