After watching the two videos we can see that comparing the service of the first video the atention given to the customers in the second video wasn't the same the waiter didn't pay attention to any of the requests that the customers did, so the customer didn't feel satisfy.

In the future when I have my own restaurant my plan is to capacitate all my coworkers and my employees to give a good customer service to all my customers so they can feel satisfied and they can have more empathy with all my customers, in this way I can avoid all my clients receive a bad service and even though my waiters too, scape from a bad experience from impolite customers.

In the second customer service video we can see that there is a total difference in customer service because from the moment the clients arrive, they are not attended to with attention or politeness, the waitress forgets the clients' orders and does not bring them things on time. It treats them with disinterest And in the end they get upset, ask for the bill and leave. In my personal experience, if they treat me badly in a restaurant, I would not return. I would only return if I noticed that the staff had a lack of experience, but they tried to treat me kindly, so yes. I would give the restaurant a second chance, if I had my own restaurant I would like to give good customer service and if my costumers let me know o says me that they are being miss trying or angrey with a bad customer service I would apologize personally and give them a dessert, a drink or a special discount for them to return and I would try to immediately correct what has bothered them and let them know how important their opinion is for my restaurant.

To give an excellent service the waiter needs to be besides the table in case the costumers needs something from him, also the table needs to be set correctly before the costumers sit down to have a meal this includes cleaning the table, having napkins, salt, pepper, a set of knife, fork and spoon, and checking on the chairs. When the costumers sit down you need to give them the menu and fill their glasses with water and ask them if they are ready to order, once they order as the waiter I need to take the food to their table as soon as posible for them to enjoy a warm meal, after they finish their food I should ask if they want a dessert if they don't want any I take them the bill and gently ask them to pay for their food. After that I should take them to the entrance thank them for choosing this restaurant, open the door and wish them a safe trip home.

1. The importance of details

take into account the customer's welcome, timely attention, correct taking of their order, etc.

2. The speed of delivery of the order

Delivery time is one of the most common problems found in restaurants and one of the ones that causes the most annoyance.

3. Not delivering the complete order

Not being careful when placing the order and verifying it is a common mistake that any of us has ever made.

I would like to have customer service where these three most essential points are improved day by day among a sea of ​​daily situations in food and beverage establishments

And the second video shows in the foreground a waiter with a very poor service attitude, it should be noted that a good attitude greatly influences the treatment we will provide to our customers.

In the second video you can see that the waitress does not give importance to the customers, you can see that she is only there out of commitment and that she does not care that the customers have a good experience, also the delivery time of the order is very slow.

In conclusion, it is seen that good service and the speed with which the order is delivered guarantees a good customer experience and that makes customers think about that restaurant every time they want to go out to eat.

In my case, to provide excellent service you have to have good attention and reasonable waiting times, you also have to be kind to customers and have a pleasant atmosphere.

A service with a lack of attention and very high waiting times means that customers do not return to the restaurant.

Regarding the second video you can see the incorrect way of serving a customer, the waitress forgot things, she was not aware of the customers and did it in an unprofessional manner.

Bad service can be extremely frustrating for customers. Lack of attention, delay in the delivery of food or drinks, or lack of courtesy on the part of the staff can be a reason for dissatisfaction.

Poor service can cause customers to lose trust in the restaurant. They may think you don't care about their experience and are unlikely to return.

Good service can be a key factor in a restaurant's success and reputation, while poor service can have significant negative effects. Restaurant owners and staff must strive to provide exceptional service to ensure customer satisfaction and business growth.

Good service is always important for my business and for clients.

On the other hand, bad customer service can have a profoundly negative impact. It can leave a lasting impression and deter customers from returning. Whether it's slow service, rude or inattentive staff, or mistakes in orders, these issues can overshadow even the best cuisine. I believe that good service is just as important as the quality of the food itself when it comes to the success of a restaurant.

The courteous greeting of the customer, which includes opening the door, a friendly welcome, a genuine smile and friendly guidance to your table.

Personal presentation and introduction to the menu, complemented by expert recommendations.

Diligence in customer service and efficiency in service times, avoiding any unnecessary delay.

These practices, without a doubt, help customers feel appreciated and comfortable during their stay at the establishment.

In contrast, the second video offers a clear example of how NOT to serve a customer. From the lack of initial courtesy to the inconsiderate attitude towards the diner, through negligence in taking care of his table and the inappropriate execution of his requests.

In my future gastronomic company, I have the firm determination to offer a service of the highest quality. This will begin with the selection of highly trained personnel whose love of customer service transcends mere financial compensation. My goal is for the client to feel fully satisfied and for my restaurant to be a haven of tranquility, where they can enjoy an exceptional culinary experience in a serene environment. I aspire for my restaurant to become a place of escape from routine, where each visit is a memorable experience for our customers.

Based on principles such as those that can be seen in the first video, avoiding the examples in the second video as much as possible.