Clarifying expectations in intercultural situations 6 by Eric Acosta https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4 en-us 2023-06-14 17:13:02 UTC 2025-10-09 16:43:41 UTC hello@padlet.com FOCUS ON CUMMUNICATION ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638112 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638112 focuses on the content. E.g., “The data analysis took longer than expected, so I will be able to submit the report by Friday instead of Wednesday. I hope that’s ok.” ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638113 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638113 Focuses on the context. E.g., “The data analysis is(pause) very complicated (longer pause) but (pause) I’ll try to submit the report by Wednesday.” ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638114 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638114 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638115 All intended meaning is communicated in the words being used. So, acknowledge what you understood from the speaker’s words. You can paraphrase their message or ask clarification questions. ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638115 Responsibility to ensure communication is understood ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638116 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638116 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638117 Meaning is understood from not just the words but the context of communication. Attend to the non-verbal behaviour of the speaker, including silences. Check your understanding of the context of communication. Ask clarification questions about the context if you need more information ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638117 NON-VERBAL BEHAVIOUR ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638118 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638118 END ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638119 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638119 COMMUNICATION OUTCOME ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638120 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638120 Speaker assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638121 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638121 Listener assumes responsibility ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638122 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638122 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638123 Focus on what the speaker says. ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638123 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638124 Focus on the speaker’s words as well as the context. Remember the speaker will assume you understood unless you say otherwise or ask clarification questions ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638124 Uses less silence ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638125 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638125 Uses longer silences ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638126 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638126 Makes direct and steady eye-contact ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638127 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638127 Makes less eye-contact and /or directs it away from speaker’s face ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638129 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638129 Prioritises clarity of meaning ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638130 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638130 Prioritises harmony of relationships ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638131 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638131 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638132 Avoid long pauses – they can make you sound hesitant or less interested. See interruptions as positive even if you find them disruptive ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638132 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638133 Allow enough time for the speaker to complete what they are saying. Avoid jumping in to fill longer pauses. Pause to consider what you heard before responding. ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638133 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638134 Look at the speaker’s face and maintain frequent eye contact ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638134 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638135 If you are younger or lower in rank to the speaker, avoid direct eye-contact. Use culturally appropriate behaviour to show respect. E.g., Looking at the collar level or down at the feet ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638135 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638137 Ask probing questions to understand even if they sound too direct. If you disagree, ensure that it is directly communicated. Don’t worry that the other person will be offended. ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638137 ericacostarangel7 https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638138 Avoid questions that may seem like you don’t believe the speaker. If you disagree, it is best to do that one-onone. Use language to show you value and respect the relationship you have with the other person. ]]> 2023-06-14 17:13:02 UTC https://padlet.com/ericacostarangel7/9v9tvfnr9snv7uj4/wish/2623638138