Internship Record by Farah Hazney

18 March 2024

hazneyfarah — 2024-03-25 13:22:52 UTC

For the first day internship im received my name tag as a trainee and i have been asked to fill the detail form .

19 March 2024

hazneyfarah — 2024-03-25 13:26:55 UTC

For the second day, i had been assisted how to serve " Welcome Drink " for the guest by duty manager.

20 March 2024

hazneyfarah — 2024-03-25 13:29:30 UTC

For the third day, i learned how to great the guests.

21 March 2024

hazneyfarah — 2024-03-25 13:32:35 UTC

I learned how to record the departure room key card , assissted by front office manager

22 March 2024

hazneyfarah — 2024-03-25 13:41:44 UTC

The supervisor assisted me how to update he international arrival for example from Singapore, Arab Saudi and others place.

23 March 2024

hazneyfarah — 2024-03-25 13:44:34 UTC

I have short tour session with my supervisor about the resort area.

25 March 2024

hazneyfarah — 2024-04-01 07:11:15 UTC

Today is my off day . Have a good rest !

26 March 2024

hazneyfarah — 2024-04-01 07:20:45 UTC

The guest service assist me to reset the key because on that day there is a problem with ADEM Lock system.

27 March 2024

hazneyfarah — 2024-04-01 07:25:47 UTC

My manager assist me to learn detail about tourism and sustainability tax .

28 March 2024

hazneyfarah — 2024-04-01 07:31:55 UTC

I need to check the hot water temperature in the toilet beside checking the living room and other places for the guest arrival preparation.

29 March 2024

hazneyfarah — 2024-04-01 07:36:06 UTC

The procedur in checking guest will be start with collect the identity card from the guest , also the payment like sus and tourism tax if they from overseas.

30 March 2024

hazneyfarah — 2024-04-01 07:38:55 UTC

My friends and i weaving Ketupat for Hari Raya preparation at the office .

2 April 2024

hazneyfarah — 2024-04-01 07:50:23 UTC

In checking room, i will make sure that the wine and special fruit platter with special chocolate already put on the table from fnb staff.

3 April 2024

hazneyfarah — 2024-04-08 15:14:04 UTC

My friends and i learn how to update departure survey from the guest in the system using Opera System.

4 April 2024

hazneyfarah — 2024-04-08 15:17:56 UTC

The day after training of updating departure survey , im try to do it by myself . The departure survey is also important in order to identify how the rate of satisfaction level from guest.

5 April 2024

hazneyfarah — 2024-04-08 15:21:21 UTC

Since this day is my morning shift , so i need to make sure that all the door at the La Rouge which is one of the place for check in guest , will be open. Not just that , all the table and furniture there also must be clean beside arangged properly.

6 April 2024

hazneyfarah — 2024-04-08 15:28:15 UTC

In checking the room , all aspect is too important in order to guaranteed the highest satisfaction to the guest . One of that is make sure that is no any defect in the room for example the aspect of water temperature.

7 April 2024

hazneyfarah — 2024-04-08 15:38:44 UTC

The staff assisted me to noted down the highlights point related to the next arrival. For example the note for guest birthday cake.

8 April 2024

hazneyfarah — 2024-04-08 15:40:35 UTC

Today is my off day . Have a good rest dearself !

9 April 2024

hazneyfarah — 2024-04-08 15:41:19 UTC

My friends and i have a best opportunity to create the meaningful memories in celebrating Hari Raya Aidilfitri here with the staffs . The staff here are really supportive. Im really like it !

10 April 2024

hazneyfarah — 2024-06-30 06:40:20 UTC

This is my second day celebrating Hari Raya at my internship hotel with the staff here .

11 April 2024

hazneyfarah — 2024-06-30 06:41:21 UTC

My friends and I have the training session on how to set
the photocopies machine when making two sided and others photocopies.

12 April 2024

hazneyfarah — 2024-06-30 06:42:05 UTC

My supervisor explained detail about event order for example for group event and wedding event to my friends and I .

13 April 2024

hazneyfarah — 2024-06-30 06:43:12 UTC

My friends and i have the training session in identify about the room categories here . For example deluxe king , premier room , one bedroom suite and other categories.

8 May 2024

hazneyfarah — 2024-06-30 06:46:16 UTC

For today im checking and put the wishes card at the swan towel .

14 April 2024

hazneyfarah — 2024-06-30 06:47:20 UTC

My supervisor trained my friends and i detailly on how to update the profiles for guest from overseas. It is a bit different with the local guest.

15 April 2024

hazneyfarah — 2024-06-30 06:48:02 UTC

Today is my off day . Have a good rest dearself !

16 April 2024

hazneyfarah — 2024-06-30 06:49:40 UTC

My friends and I have the training sessions for fire emergency with the assistant of front office manager , Mr Shahrin.

17 April 2024

hazneyfarah — 2024-06-30 06:50:09 UTC

Before assist the guest to their room , the guest will be offer maybe they want to have the resort tour first . So at this day, im assist my guest and explain detail about the resort included the spa , restaurant and other places here .

18 April 2024

hazneyfarah — 2024-06-30 06:50:49 UTC

For today , my friends and i learned how to post the billing under outdoor activities in the system .

19 April 2024

hazneyfarah — 2024-06-30 06:51:23 UTC

For today im checking the room for deluxe twin category in order to double check after it has released from the housekeeping .

20 April 2024

hazneyfarah — 2024-06-30 06:52:52 UTC

For today im posting the billing and making the cashier closure under cash , mastercard , visa and others payment .

21 April 2024

hazneyfarah — 2024-06-30 06:53:46 UTC

My friends and I , also the other staffs have the training for wake up call with our duty manager , Madam Suharni. Wake up call normally will be request from the guest who will join the meeting early in the morning or others morning event.

22 April 2024

hazneyfarah — 2024-06-30 06:54:14 UTC

Today is my off day . Have a nice day dearself !

23 April 2024

hazneyfarah — 2024-06-30 07:38:34 UTC

For today my friends and I vacuuming the carpet at kids club beside arrange all the puzzle mat properly.

24 April 2024

hazneyfarah — 2024-06-30 07:47:51 UTC

Today im checking the room for arrival today besides putting the wishes card at the swan towel prepared by housekeeping.

25 April 2024

hazneyfarah — 2024-06-30 07:49:16 UTC

Today im assist my guest to have the short tour around this hotel and one of the interesting place is La Sante which is the Spa. Here they also offering for complimentary sauna treatment for guest in house .

26 April 2024

hazneyfarah — 2024-06-30 07:54:36 UTC

Since today is the one of the guest birthday , so im creating the form to suprise the guest with complimentary birthday cake here.

27 April 2024

hazneyfarah — 2024-06-30 07:55:13 UTC

Today im checking the room which is the premier room category for today arrival after it has been released from the housekeeping.

28 April 2024

hazneyfarah — 2024-06-30 07:56:21 UTC

While im checking room for today arrival , i found there is the defect from the room which is noisy sound from the db box .

29 April 2024

hazneyfarah — 2024-06-30 07:57:18 UTC

Today is my off day

30 April 2024

hazneyfarah — 2024-06-30 07:57:47 UTC

For today my friends and I , also the other staffs here have the training session detail about the restaurant menus with our duty manager , Madam Suharni .

1 May 2024

hazneyfarah — 2024-06-30 07:59:17 UTC

My friends and I also the other staffs have the training to make the courtesy call to the guest for today arrival . Our leader is the duty manager , Madam Suharni .

2 May 2024

hazneyfarah — 2024-06-30 08:00:59 UTC

Today im checking the room for today arrival . One of the most important aspect is in the bathroom. All clean towels should be arranged properly for the guest beside make sure that no leaking from the pipe , bathtub and others .

3 May 2024

hazneyfarah — 2024-06-30 08:02:06 UTC

Today im updating the departure survey in the Opera System for the feedback record from the guest .

4 May 2024

hazneyfarah — 2024-06-30 08:02:58 UTC

Today is one of our guest birthday, so im creating the form to inter kitchen to give the surprise for complimentary birthday day cake to the guest.

5 May 2024

hazneyfarah — 2024-06-30 08:03:34 UTC

For today im making the cashier closure before going back . Most of the payment from the guest for today is by cash .

7 May 2024

hazneyfarah — 2024-06-30 08:03:54 UTC

Today is my off day !

6 May 2024

hazneyfarah — 2024-06-30 08:05:57 UTC

Today , im checking the room for tomorrow arrival and i found that there is the defect for this room which is the door stopper to enter the room is loose .

1 April 2024

hazneyfarah — 2024-06-30 13:23:12 UTC

Have a nice day myself !

9 May 2024

hazneyfarah — 2024-06-30 13:29:42 UTC

Today my friends and I cleaning the Kids Club to make sure that the children can play comfortably here.

17 June 2024

hazneyfarah — 2024-06-30 13:31:38 UTC

17 June 2024 is the first day of Hari Raya Aidiladha . On that day , im celebrating Hari Raya with my friends and the staffs. here .

10 May 2024

hazneyfarah — 2024-06-30 13:33:15 UTC

For today , one of the guest service assistant, Huda assists me how to reset the room key starting by tapping the system card, parameter card, clock card, master key and the last one is room key.

11 May 2024

hazneyfarah — 2024-06-30 13:34:12 UTC

Today im checking the room and make sure that all the set of toiletries is unused set prepared by the housekeeping.

12 May 2024

hazneyfarah — 2024-06-30 13:36:01 UTC

Today im checking the room for arrival and i found that there is the defect from glass door which is there is something noisy when the glass door is open.

13 May 2024

hazneyfarah — 2024-06-30 13:38:46 UTC

Today we have the training session with our duty manager on how to check the number of paxs for today guest arrival and the comings day.

14 May 2024

hazneyfarah — 2024-06-30 13:41:42 UTC

Today is my off day

15 May 2024

hazneyfarah — 2024-06-30 13:45:56 UTC

Im checking the water from Jacuzzi to make sure that the water is clean water and not yellowish .

16 May 2024

hazneyfarah — 2024-06-30 13:46:04 UTC

In checking room , i will make sure that the kettle is can be used for the guest also the cups prepared is clean from any stain and cracks cup.

17 May 2024

hazneyfarah — 2024-06-30 13:46:15 UTC

One of my activities for internship today is creating the form for guest complimentary birthday sort by guest name and room number , check in and out time also time and venue for cake to be serve .

18 May 2024

hazneyfarah — 2024-06-30 13:46:25 UTC

For today my friends and I identify about the details of transportation prepared for the guest when they want to go to the nearby places for example Japanese village , Rabbit park , Horsetrail and others.

19 May 2024

hazneyfarah — 2024-06-30 13:46:32 UTC

For today im also checking the room for arrival today . There is the defect from the door cabinet .

20 May 2024

hazneyfarah — 2024-06-30 13:46:48 UTC

Since we have the honeymoon guest here, so im creating the form to surprise them with complimentary honeymoon cake .

21 May 2024

hazneyfarah — 2024-06-30 13:47:35 UTC

Have a happy and blessed day dearself !

22 May 2024

hazneyfarah — 2024-06-30 13:48:03 UTC

Today im checking the room for arrival to make sure there is no any defect from the room and fruit basket already sent from fnb staff .

23 May 2024

hazneyfarah — 2024-06-30 13:48:10 UTC

Today im reset the room key for the certain room based on the step as per my supervisor, Nurmiza .

24 May 2024

hazneyfarah — 2024-06-30 13:48:17 UTC

Today my friends and I have the training session with the guest service assistant, Ms Fatirah about how to post the advanced payment in the system ,

25 May 2024

hazneyfarah — 2024-06-30 13:48:27 UTC

Tonight will be held the " Light Out Planet On " which is to experience the transformative energy of lights out, planet on - Earth Hour 2024

26 May 2024

hazneyfarah — 2024-06-30 13:48:39 UTC

While checking for tomorrow arrival room , i found the detect which is the noisy fan .

27 May 2024

hazneyfarah — 2024-06-30 13:48:48 UTC

For today arrival room , i found that there is the defect when the mini bar door is stuck and hard to be open. So it must be report direct to the engineer here .

28 May 2024

hazneyfarah — 2024-06-30 13:49:43 UTC

Today is my off day .

29 May 2024

hazneyfarah — 2024-06-30 13:50:18 UTC

For today my friends and i tidying up the kids club beside make sure all the balls and kids play slide arranged properly.

30 May 2024

hazneyfarah — 2024-06-30 13:51:36 UTC

For today im taking for the sick leave .

31 May 2024

hazneyfarah — 2024-06-30 13:52:12 UTC

Today im checking the room and put the welcome card for the returnee guest today arrival .

1 June 2024

hazneyfarah — 2024-06-30 13:52:29 UTC

Today my friends and I helping the housekeeper to touch up the room since we are free and at the same time there is the last minute arrival for today .

2 June 2024

hazneyfarah — 2024-06-30 13:53:04 UTC

Im helping the housekeeper to prepare the room for last minute arrival today by touch up the bedsheet together with them .

3 June 2024

hazneyfarah — 2024-06-30 13:53:12 UTC

Today is my off day .

4 June 2024

hazneyfarah — 2024-06-30 13:53:22 UTC

Beside make sure the cups and kettle can be used , the room checker also should check detailed about the set of tea bags and coffees which is already complete with the creamer and sugar . Fot this set , the guest can request if they want to topup again .

5 June 2024

hazneyfarah — 2024-06-30 13:56:55 UTC

Today im updating the departure survey for arrival and check in. The guest marked all excellent for the survey and they shared that the staff who had impressed them is our chief concierge which is Mr Jeffrey .

6 June 2024

hazneyfarah — 2024-06-30 13:57:03 UTC

In checking room , the room checker also should make sure that the housekeeper already complete the soft drink in the mini bar . If it is still empty , the room checker should inform about it to the housekeeper.

7 June 2024

hazneyfarah — 2024-06-30 13:57:12 UTC

In checking room , one of the most important thing is make sure that the temperature of air conditioner is cold beside no leaking and other defect .

8 June 2024

hazneyfarah — 2024-06-30 13:57:24 UTC

Some of guest who has their babies will request for babycot . So as the room checker , i will make sure that the babycot already put by the housekeeper when checking the room . For babycot is complimentary but it also depends on it's availability.

9 June 2024

hazneyfarah — 2024-06-30 13:57:54 UTC

For today internship , im creating the list of group name with room number to be put at the key wallet .

10 June 2024

hazneyfarah — 2024-06-30 13:58:15 UTC

Today is my off day . Enjoy the day dearself !

11 June 2024

hazneyfarah — 2024-06-30 14:00:37 UTC

Today im checking the room for today arrival and put the welcome card for returnee guest here .

12 June 2024

hazneyfarah — 2024-06-30 14:00:52 UTC

Today im checking the room and i found that there is the defect from glass door which is it's stuck and hard to be open . So, my action is reporting this issue direct to the engineer .

13 June 2024

hazneyfarah — 2024-06-30 14:01:10 UTC

Today my friends and i tidying up the kids room to make sure that the guest will satisfied with this room for their children here.

14 June 2024

hazneyfarah — 2024-06-30 14:01:48 UTC

Today im prepare the arrival for tomorrow . Beside arranged the registration card , detailed of booking correspondence and departure survey in the file , im also prepared the room key and make sure the key is linked with the adem lock system .

15 June 2024

hazneyfarah — 2024-06-30 14:02:12 UTC

Today im checking the room and make sure that the babycot as per guest's request already prepared by the housekeeper.

16 June 2024

hazneyfarah — 2024-06-30 14:02:29 UTC

Today im cleaning the dusk from the cabinet television surface beside arranged the table and kids chair in the kids club .

18 June 2024

hazneyfarah — 2024-06-30 14:04:32 UTC

Today , im cleaning the table at La Rouge and make sure that the furniture is arranged properly .

19 June 2024

hazneyfarah — 2024-06-30 14:04:47 UTC

Today im checking the room and make sure that the swan towel as guest's request well prepared on the bed .

20 June 2024

hazneyfarah — 2024-06-30 14:05:01 UTC

Today is my off day

21 June 2024

hazneyfarah — 2024-06-30 14:05:13 UTC

Today im checking the room and make sure that the telephone in the room can be used and also testing the phone line .

22 June 2024

hazneyfarah — 2024-06-30 14:05:34 UTC

Today i assist my guest to have the short tour session about this hotel and show them the breakfast place depends on guest occupancy. Belle Vue is the breakfast place if the occupancy for guest below than 30 paxs.

23 June 2024

hazneyfarah — 2024-06-30 14:05:55 UTC

For today , im assist the Indian guest from Singapore and explained the detail about the resort to him.

24 June 2024

hazneyfarah — 2024-06-30 14:06:57 UTC

Today is my off day .

25 June 2024

hazneyfarah — 2024-06-30 14:10:39 UTC

Today im checking the room and one of the most important thing is checking the temperature for air conditioner and make sure that it is working in the good condition.

26 June 2024

hazneyfarah — 2024-06-30 14:11:10 UTC

Today im prepared the key wallet for next 3 days arrival because it will be high occupancy on that day .

27 June 2024

hazneyfarah — 2024-06-30 14:11:19 UTC

Today im checking the room and i found that there is the defect from cupboard door lockset and it hard to be open .

28 June 2024

hazneyfarah — 2024-06-30 14:12:05 UTC

Today is my last day for internship so i take the chance to prepare the arrival for tomorrow . The preparation for tomorrow arrival will be start from 6 pm because the reservation will be close by 6 pm .

24 March 2025

hazneyfarah — 2024-06-30 14:20:32 UTC

For today my friends , Lutfil and I have the training session with our supervisor, Nurmiza about how to post the payment under code " Cash - Chateau " .

Link Presentation

hazneyfarah — 2024-07-22 06:02:05 UTC

https://youtu.be/CHmAd0R_FBA?si=OvXd0pQYcFe-1cxM

Borang B

hazneyfarah — 2024-07-22 06:02:40 UTC

Internship Report

hazneyfarah — 2024-07-22 11:27:49 UTC

NOR FARAH HAZNEY BINTI NOR AZMI