The Harvard negotiation project: phrase database by UCN Experiences & Sport ● UCN Oplevelser & Sport https://padlet.com/maza/9ult9guukztp Extract phrases that represent the principles of the Harvard negotiation project and place them on the Padlet wall under each category. Make the phrases generic (avoid unnecessary details that only relate to your scenario) en-us 2016-12-13 12:19:37 UTC 2025-11-02 00:29:39 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Diskette.png Separate PEOPLE from the PROBLEM: yellow maza https://padlet.com/maza/9ult9guukztp/wish/143330143 2016-12-13 12:23:02 UTC https://padlet.com/maza/9ult9guukztp/wish/143330143 Focus on INTEREST not positions: green maza https://padlet.com/maza/9ult9guukztp/wish/143330172 2016-12-13 12:23:12 UTC https://padlet.com/maza/9ult9guukztp/wish/143330172 Invent OPTIONS for mutual gains: purple maza https://padlet.com/maza/9ult9guukztp/wish/143330217 2016-12-13 12:23:27 UTC https://padlet.com/maza/9ult9guukztp/wish/143330217 Insist on using objective CRITERIA: blue maza https://padlet.com/maza/9ult9guukztp/wish/143330251 2016-12-13 12:23:44 UTC https://padlet.com/maza/9ult9guukztp/wish/143330251 Identification of the problem maza https://padlet.com/maza/9ult9guukztp/wish/143332800 Let me check... and find out exactly what happened.]]> 2016-12-13 12:39:10 UTC https://padlet.com/maza/9ult9guukztp/wish/143332800 Checking the problem katkastrajtova https://padlet.com/maza/9ult9guukztp/wish/143333043 I don't see it here let me double check.]]> 2016-12-13 12:40:21 UTC https://padlet.com/maza/9ult9guukztp/wish/143333043 https://padlet.com/maza/9ult9guukztp/wish/143333112 Offer coffee or tea while the costumor waits for the solution]]> 2016-12-13 12:40:39 UTC https://padlet.com/maza/9ult9guukztp/wish/143333112 ciocotisanmircea https://padlet.com/maza/9ult9guukztp/wish/143333389 M: The mattress in the room is awful and my booking was messed up. I have talked with the receptionist and some solution has been done, but I find it extremely rude that I did not receive any apologize for the created inconvenience as the booking department messed my booking. 


]]> 2016-12-13 12:42:10 UTC https://padlet.com/maza/9ult9guukztp/wish/143333389 ciocotisanmircea https://padlet.com/maza/9ult9guukztp/wish/143333461 Oh, I see your point. Please accept our sincerest apologies for the created inconveniences. We will be moving you right away to a bigger room with 3 beds for all the people. Also, please accept our gift. We will be offering you a free dinner at our restaurant at the top floor which has an amazing view over the city. Also, you will receive a small gift in your room during the next day. Will this do it?


]]> 2016-12-13 12:42:38 UTC https://padlet.com/maza/9ult9guukztp/wish/143333461 ciocotisanmircea https://padlet.com/maza/9ult9guukztp/wish/143333535  Hello, please let me know what the problem is with the room and how can I help you?


]]> 2016-12-13 12:43:06 UTC https://padlet.com/maza/9ult9guukztp/wish/143333535 Problem vincent9990 https://padlet.com/maza/9ult9guukztp/wish/143333639 -Good afternoon How may I help you?]]> 2016-12-13 12:43:43 UTC https://padlet.com/maza/9ult9guukztp/wish/143333639 ciocotisanmircea https://padlet.com/maza/9ult9guukztp/wish/143333642 A: Hello sir. I am the manager of the hotel and I am here to help you. Please explain to me what the problem is and I am sure that we will be able to solve this situation in no time so there will not be the need for leaving. How can we help you?


]]> 2016-12-13 12:43:44 UTC https://padlet.com/maza/9ult9guukztp/wish/143333642 katkastrajtova https://padlet.com/maza/9ult9guukztp/wish/143333697 The room should be ready by agreed time.]]> 2016-12-13 12:43:59 UTC https://padlet.com/maza/9ult9guukztp/wish/143333697 katkastrajtova https://padlet.com/maza/9ult9guukztp/wish/143333844 We can offer you free drink as a compensation for waiting and we will also take care of suitcases.]]> 2016-12-13 12:44:52 UTC https://padlet.com/maza/9ult9guukztp/wish/143333844 alena_revendova https://padlet.com/maza/9ult9guukztp/wish/143334120 Alright, do you remember when exactly was it? Because I am a new employee in here and I have been working here just for a couple of weeks, so I wasn’t here during the last Art affair. 

]]> 2016-12-13 12:46:35 UTC https://padlet.com/maza/9ult9guukztp/wish/143334120 katkastrajtova https://padlet.com/maza/9ult9guukztp/wish/143334142 Is it the first time that you are in the hotel? ]]> 2016-12-13 12:46:41 UTC https://padlet.com/maza/9ult9guukztp/wish/143334142 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143334191 I get that you are upset and I promise, I will ask my colleagues and we will try to do the best to find them or at least to find out what exactly happened to them. Actually, one of the employees who has done the cleaning is going to be here tomorrow at nine, so you can drop by and talk to him as he probably knows more than I do, and he can give you much more information. If we don’t manage to find them anyway, I don’t think we can give you the money. But if that is something you would be interested in, you can get the stall here for the next time for free.

]]> 2016-12-13 12:46:57 UTC https://padlet.com/maza/9ult9guukztp/wish/143334191 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143334638 That’s quite unfortunate. But we will try to find your paintings anyway and let you know what happened. Otherwise, I am really sorry, but I don’t think there is anything else we can do. ]]> 2016-12-13 12:49:20 UTC https://padlet.com/maza/9ult9guukztp/wish/143334638 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143334990 Wait a minute, by the way,  I just realized we also have some partners and connections in Hungary as well, so then we can contact them and get you a free exhibit place there. Would you be interested? ]]> 2016-12-13 12:51:06 UTC https://padlet.com/maza/9ult9guukztp/wish/143334990 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143335431 I have heard, there was a general cleaning being done during the last month and most of the unknown and not used items have been moved in the basement and some of them, that were damaged were thrown away eventually. ]]> 2016-12-13 12:53:14 UTC https://padlet.com/maza/9ult9guukztp/wish/143335431 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143335619 Alright, here is their business card, so you can talk with them about it. And I will let them know about you, so just mention us while speaking to them and you can get a stall there for free.

]]> 2016-12-13 12:54:09 UTC https://padlet.com/maza/9ult9guukztp/wish/143335619 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143337441 Yes, we will do our best to find them, and we will let you know as soon as we figure out what happened.

]]> 2016-12-13 13:02:33 UTC https://padlet.com/maza/9ult9guukztp/wish/143337441 I understand that, let me see what’s been happening https://padlet.com/maza/9ult9guukztp/wish/143337606 2016-12-13 13:03:09 UTC https://padlet.com/maza/9ult9guukztp/wish/143337606 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143337618 Yes, but these were really just the ones that were seriously damaged. And, personally, I think you should have told someone that you were leaving them here or you should have come to pick them up earlier.

]]> 2016-12-13 13:03:12 UTC https://padlet.com/maza/9ult9guukztp/wish/143337618 simonatrifonova https://padlet.com/maza/9ult9guukztp/wish/143337732 The thing is that we are not responsible for your paintings and you definitely should have taken a better care of them if they are so valuable to you. I am sorry we did not manage to find them, but there is absolutely nothing we can do about it now. I can try to ask some of my collegues and maybe they will know more about what happened to them, but I am afraid that your paintings are your responsibility so we can not pay anything back.

]]> 2016-12-13 13:03:42 UTC https://padlet.com/maza/9ult9guukztp/wish/143337732 vincent9990 https://padlet.com/maza/9ult9guukztp/wish/143337927 I am sorry, even though I am the manager, I do not have the authority to give you 50% discount. I can offer you 20.]]> 2016-12-13 13:04:32 UTC https://padlet.com/maza/9ult9guukztp/wish/143337927 I could refund 50% off the the amount you were last charged and that would settle the bill this time as well https://padlet.com/maza/9ult9guukztp/wish/143338214 2016-12-13 13:05:43 UTC https://padlet.com/maza/9ult9guukztp/wish/143338214 We could offer you a free nights stay with your family https://padlet.com/maza/9ult9guukztp/wish/143338719 2016-12-13 13:07:45 UTC https://padlet.com/maza/9ult9guukztp/wish/143338719 1056316 https://padlet.com/maza/9ult9guukztp/wish/143338970 I can offer you a 10% discount on your next purchase.]]> 2016-12-13 13:08:39 UTC https://padlet.com/maza/9ult9guukztp/wish/143338970 vincent9990 https://padlet.com/maza/9ult9guukztp/wish/143339056 We will investigate the situation and try to prevent it next time.]]> 2016-12-13 13:08:55 UTC https://padlet.com/maza/9ult9guukztp/wish/143339056 I am going to personally handle your invoices now so they will be done correctly https://padlet.com/maza/9ult9guukztp/wish/143339232 2016-12-13 13:09:36 UTC https://padlet.com/maza/9ult9guukztp/wish/143339232 Let me make a phonecall so I can find out what we can do for you. https://padlet.com/maza/9ult9guukztp/wish/143339497 2016-12-13 13:10:24 UTC https://padlet.com/maza/9ult9guukztp/wish/143339497 vincent9990 https://padlet.com/maza/9ult9guukztp/wish/143340199 I just feel like 15% is too little, for the horrors I experienced, I think you can do better!! Like 50% off!!]]> 2016-12-13 13:13:15 UTC https://padlet.com/maza/9ult9guukztp/wish/143340199