• started an introductory session with the staff of Jtt Muadzam Shah.

  and was given a little explanation about Jtt Muadzam Shah.

• Introduction to Hajj Badal and Umrah Fees. Next, an introduction to Umrah packages and Umrah itineraries.

• PNR identification (flight date and change of umrah date. as well as compiling the Umrah pilgrim name list.

• Introduction and learning about the Airis system as well as payment deposit payments in the Airis system.

• modify itinerary in daam umrah template on the date 17 aug- 28 aug

  (makkah - madinah)

• check out 16:30 pm

• introduction of Umrah and Hajj packages.

  - US - GREETINGS

  -AN- NAIM

  - AL-BAIT

• Prepare a bus schedule to make it easier for Umrah pilgrims to board the bus to Klia.

  and make an announcement in the Umrah group on 22 April.

• check out 16:30 Pm

NORMAL DAYS: 9:00 AM - 5:30 PM

OFF DAY EVERY STURDAY AND SUNDAY

JT Muadzam Shah

BZ 05, Bazar Muadzam Shah, Jln Masjid,, Muadzam Shah,Pahang

Pengurus :ENCIK NOR AZAM BIN AHMAD NOR AZMI

Lesen : KPL: 2819/6

No Telefon: 09-4502036/ 011-37495397

check out 16:30 pm

• Prepare a list of clothes for the Sabah trip 1.0. Check the size and type of clothes.

• Adding names to the Sabah trip list and clothing size measurements.

  check out 16:40 pm

• delve into and understand the mutawwif book and ask the supervisor a little about the duties of the mutawwif and Group leader.

• understand the guidelines for performing umrah while in Mecca.

• company service profile

  - umrah, ziarah and hajj packages

  - along with a certificate of recognition from the government through the Minister of Finance.

• Checking the names of Umrah pilgrims to create a UM code in the Airis and E-business systems.

check out 16:45 Pm

• Introduction of the Juara Travel financial system (E-Business)

• made a poster announcing the closing of Juara Travel & Tours Sdn. Bhd. Muadzam Shah branch on 29 March - 6 April in conjunction with the celebration.

• Introduction to Umrah visas and ask the supervisor a few questions about the differences in visas available for Umrah.

check out 16:30 Pm

• Make a Hari Raya poster in Canva.

• Enter Umrah course information in the Airis system for the district or near the mosque.

CHECK OUT: 15:00 PM

• Review the list of names of Umrah pilgrims to be registered in the Airis system.

• Make an umrah confirmation letter to prospective umrah on 22 April 2025.

  The content of the letter must include the departure and return flight dates.

• Make an umrah confirmation letter to prospective umrah on 22 April 2025.

  The content of the letter must include the departure and return flight dates.

CHECK OUT : 17 :15 PM

UMRAH SERVICE OPERATING PROCEDURES

• get umrah participant information and deposit for additional umrah package during school holidays of Rm 500. key in umrah participant information system into umrah module system. (Airis system)

• Announcement of bus transportation from Pahang to Klia 1 for Umrah participants. Announcement in the Umrah group.

• Key in the information of Umrah participants on 17/08/2025 in the Airis system for the purpose of Umrah registration for the month of August.

CHECK OUT: 17:00 PM

INTRODUCTION OF JUARA TOURISM PACKAGE.

• Introduction to tour packages at Juara Travel, introduction and explanation of calculating quotations for the number of participants to join the trip and HQ and branch payments.

• Learn how to calculate quotations and available prospects and the per pax calculation for each person including the number of children involved for tour packages.

• planning and organizing the trip itinerary (example: Trip Sabah 1.0 and calculation of Trip Hatyai 3.0).

• given the task of finding a suitable package to make a tour trip at Juara Travel (suggestions and estimated calculation of Quotation 30 per pax)

  including; Vietnam - Dalat (4D3N), Phu Qouc (4D3N), (Jakarta - Bandung 4D3N) including fullboard.

  still looking for a suitable place and a package that includes.

CHECK OUT: 17:05 PM

CHECK IN: 8:54 AM

• Complete the task by finding the right package to open a trip for customers.

• Find suitable dates including school holidays/public holidays for flights and get holiday confirmation.

• Make a ground calculation for each package and wait for confirmation and announcement to open a trip slot to a certain place.

• (no confirmation yet regarding the chosen place. Just make a calculation.)

• The next step is to prepare the itinerary and make a poster announcing the trip (if the trip takes place)

  Preparation for the trip deposit payment and rough planning for the package trip.

CHECK OUT: 16:55 PM

• Prepare and make changes to the Umrah course briefing poster on April 27, 2025. Use the poster available in Canva.

• Organizing the program events on April 27, 2025

  and being given instructions on making time arrangements or counting the time on the special briefing schedule for the Umrah journey.

• given the task of making a clear invoice to the Sabah Trip 1.0 prospect (Sabah Payment invoice) in the E-business account.

• then to get information about tour packages at the Muadzam branch from Mr. Shahir.

CHECK OUT: 17:00 PM

• First, log in to the Airis system and open payment history and click on invoice number.

• After that, confirm the payment for the upcoming Umrah in the E-business system and issue a payment invoice to the customer. This is to inform them that the payment has been received.

CHECK OUT: 17:00 PM

was given the task of creating an excel sheet for the names of the Umrah pilgrims on that date to make it easier and separate the names of the Muadzam Shah pilgrims from other State Pilgrims.

• Find the information in the airis data and calculate the payment in excel and fill in the congregation information. After that, transfer the file in the form of Google sheet for review.

• Do the same thing in Excel format for other dates to make it easier to check the dates of the congregation and the payments that will be made later.

• The next step, this review will be carried out by the supervisor and operator Juara Travel Muadzam Shah by Norlin and Haida.

CHECK OUT: 17:00 PM

• Complete the task given, which is to make a name list of Umrah pilgrims on November 9, November 18 and September 12.

  The task is to facilitate checking the names and payments made by Umrah pilgrims on those dates.

• Conducting congregational room checks and congregational checks from other JTT branches.

CHECK OUT: 17:00 PM

The task that needs to be done is to confirm the name of the hajj and umrah salary. The period for receiving hajj and umrah salary is until the end of April 2025.

• You need to check the name details and the spelling must be the same as the registered death certificate.

• Check spelling and other details before separating the names according to the attachments for Hajj fees, Umrah fees, sacrifices and Aqiqah. Then make an announcement in the WhatsApp group.

CHECK OUT: 17: 15 PM

The task given today is to prepare Excel for Umrah pilgrims on 6 December and 20 December 2025.

• Then the second task is to create a payment history for Umrah pilgrims who have made the next payment to perform Umrah. All payment receipts must be updated in the Airis system.

• then withdraw the payment if the payment has been confirmed by HQ. then update the payment in the E-business account.

• The next step is to do the same thing following the same steps to withdraw payment for other Umrah pilgrims.

CHECK OUT: 17:05 PM

The task of making a certificate of appreciation for the management of Al-Hidayah Mosque for facilitating the organization of the Umrah course on 20 & 27 April 2025

• My next task is to serve and provide a little explanation to prospects who ask about the Umrah packages available at Juara Travel & Tours and so on.

• posted a picture of the Umrah pilgrims who had just completed their Umrah pilgrimage on 22 April 2025 on the official Facebook page of Juara Travel & Tours Muadzam Shah.

• Perform tasks by filling in the Hajj badal information. For those who hire Hajj badal for the deceased family members.

CHECK OUT: 17:05 PM

• The first task is to prepare Umrah bags for Umrah pilgrims on July 3, 2025 by providing souvenir sets, namely, a telekung set for women and an ihram cloth set for men. Each bag must have the items specified in the selected Umrah package. Each pilgrim will receive 2 luggage bags and 1 hand carry.

• The next task is to fill out the hajj fee form for the heir's representative to register with Juara Travel and also make a copy of the hajj fee payment invoice.

• Making a QR code poster for the attendance of Umrah course participants at the Felda Keratong 6 mosque.

• given the task of combining the namelist of JTT Puchong and JTT Muadzam Shah pilgrims in one excel for the Umrah flight date of 17 August 2025.

• the last task is to post a picture on Facebook Juara Travel & Tours Muadzam Shah Branch for Umrah pilgrims who have just arrived in Jeddah on 22 April 2025 to perform Umrah and are guided by Mutawwif Ustaz Halim and Group Leader JTT

CHECK OUT: 17:00 PM

• The first task is to update the passports of prospective Umrah pilgrims into the Airis system after the final payment is completed and the passport is submitted.

• then clip a small size picture to stick on the passport. then enter the passport number into the system and update it into the Airis system.

• After completing the passport registration into Airis, then upload the pilgrim's passport view and collect it along with other pilgrim's passports.

CHECK OUT: 17:30 PM

• On Sunday, a serial umrah course took place which took place on 27 April 2025 at the Keratong 6 Mosque.

• This Umrah course is managed by Juara Travel agent Muadzam Shah namely Mrs. Sofia and Mr. Jaba . This program is organized to facilitate the management of pilgrims to perform Umrah.

• The course starts at 8:30 am and ends at 12:30 pm. Lunch is served at 10:30 am.

• This course provides good exposure for all Umrah pilgrims.

• This Umrah course also involves physical tawaf and saie activities and a demo presented by mutawwif Ustaz Arif.

• The attendance of these prospective Umrah pilgrims has been recorded in the attendance system at Airis, with 20 participants attending to enliven this Umrah course.

My task while attending this Umrah course was to assist Mr. Jaba and Mrs. Sofia to some extent in producing photos to be used as evidence and also to resolve participant attendance issues by helping to register on the participant at link in the system Airis.

PREPRATION SABAH 1.0

• Make small preparations by reprinting the Sabah trip itinerary and printing the participants' boarding passes.

• Complete all related work this week before the office trip to Sabah.

CHECK OUT: 17:00 PM

PREPRATION ON SABAH

• Complete all tasks before the trip to Sabah.

• The task is to make a final review of the list of participants to Sabah and to post an announcement in the Sabah group for preparations to Sabah and the equipment that needs to be brought to Sabah.

• Making an office closing poster in conjunction with a trip to Sabah.

• learned and was given the task of submitting the passport to the visa team. namely by filling out the submission/receipt form for umrah visa documents. (4 passports of umrah pilgrims in September)

CHECK OUT: 17:00 PM

• Check the names of the hajj pilgrims and include the deceased's name in the list of names in attachments A, B, C in the Juara Muadzam WhatsApp group.

• update the registration name in the Airis system and upload passport photos and scanned passport documents into the Airis system.

CHECK OUT: 17:00 PM

• Introduction to how to organize souvenirs and umrah equipment into the bags provided.

• given the task of organizing the items for the Umrah pilgrims who will come to pick up the Umrah bags.

CHECK OUT: 17:00 PM

Untuk makluman Tuan/Puan, Pejabat Juara Travel & Tours Sdn. Bhd Cawangan Muadzam Shah akan mulai bercuti (TUTUP) pada :-

30 APRIL 2025 - 4 MEI 2025

Sebarang persoalan, boleh hubungi kami di nombor berikut.

Terima kasih.

• from the task of making Umrah confirmation letters for dialysis pilgrims.

• Then inform the pilgrims of the Umrah confirmation letter via WhatsApp and include the Umrah itinerary in Mecca and Medina.

CHECK OUT: 17:00 PM

• Entering information about prospective pilgrims into the Airis system data.

• make an umrah confirmation letter on July 3, 2025 and submit the pilgrim's passport document on July 3, 2025.

CHECK OUT: 16:30 PM

CHECK IN: 9:05 AM

• learn how to edit a Sabah video trip that has lasted 5 days and 4 nights. all pictures have been edited by Sabah participants from HQ staff who joined the trip.

• Include a list of names of the badals in the Muadzam champion's WhatsApp attachment for review.

CHECK OUT: 17:00 PM

• Learn to create a family code to fill out the room list to determine the position of the room when in Mecca and Medina.

• Complete the Umrah room list on 17 August 2025 by separating the room positions according to double, triple, quad and quint.

CHECK OUT: 17:00 PM

• The task is to complete the roomlist of the names of the congregation 12/09/2025 - 23/09/2025.

• Separate the names into family codes and then arrange them according to branches and according to family mahrams and look at the type of congregational room when registering.

• Enter the names of other congregations if there are congregations from other branches who are not enough members.

  Example: congregations from Lipis in a quad room can put the names of the boarding congregation in the quad room.

CHECK OUT: 18:00 PM

• The first task is to withdraw the Umrah payment for the 6 December 2025 pilgrims from the e-business account. Then key in the payment data into the payment history of the pilgrims.

• The next task is to upload the pilgrim's passport document on July 3, 2025. by entering passport photo information and 2 small photos.

• Enter the data of the Umrah pilgrims (Imam Rofi's prospects), namely 2 people who will perform Umrah on 28/10/2025.

• lastly, upload the poster/announcement of Ustaz Saiful Lizan's Umrah course to the JUARA TRAVEL MUADZAM SHAH and jUARA TRAVEL agent WhatsApp group. and finally enter the Umrah course program information into the Airis system as a reference and get budget confirmation from HQ for Ustaz Saiful Lizan's Umrah course.

CHECK OUT: 18:30 PM

• The task that needs to be done is to prepare a certificate of appreciation to PEKIMS for holding the 2025 Hajj program.

• Complete Umrah registration for prospective Umrah pilgrims on 12/09/2025 and complete deposit payments.

• Then create the congregation's invoice number and update the UMR number in the Airis system.

CHECK OUT: 17:00 PM

• Learn to make Umrah pilgrim quotations and withdraw Umrah payments in the E-business system.

• The task of making invoices/receipts for Umrah deposit payments by Umrah pilgrims.

CHECK OUT: 17:30 PM

• continuation of making receipts/invoices to umrah pilgrims who have completed making umrah payments.

• Learn how to find previous payments / search for payments from different bank accounts, for example: Mybank Pudu, Cimb Bank, etc. to check Umrah pilgrim payments.

• The next task is to review the invoice and submit it to the Umrah pilgrims who have completed payment for the Umrah package.

CHECK OUT: 17:30 PM

• Adding the Umrah name list to Google Sheets.

• Check the names of the Umrah pilgrims and also the IC numbers in the Google Sheet so that there are no errors.

• Checking the roomlist of Umrah pilgrims on November 8 under Ustaz Jalalin/Ustazah Faridah.

• making umrah confirmation letter for pilgrims 12 September 2025

CHECK OUT: 17:00 PM

• The children's hajj program organized by the Muadzam Shah Islamic Welfare Association (PEKIMS) was held on May 18, 2025 at the Dewan Besar Dara Muadzam Shah.

• Participants consisted of children aged 5 to 12 years. This program also collaborated with Juara Travel & Tours Sdn. Bhd Muadzam Shah Branch. Juara Travel was also given the space and opportunity to campaign to attract Umrah prospects.

• Next, prepare the room list and check the names and IC numbers

  then create a family code for the congregation on 18/11/2025 under Ustaz Akmal.

• Make a final check of the Hajj pilgrim's name.

CHECK OUT: 17:00 PM

• Task: Check the address of the Umrah course in Terengganu by Ustaz Halim. Search for the mosque name and postal code before entering the name into the Airis system.

• Inform complete information to Mr. Azizi HQ for the posting of posters and banners to provide information to Umrah pilgrims to attend the Umrah course.

CHECK OUT: 17:00 PM

• Closing of Hajj and Umrah fees for 2025. Make a final check by ensuring that the spelling of the deceased's name is the same as the name on the death certificate.

• Check and choose tour packages for Jogjakarta, Jakarta, Bandung, Medan.

CHECK OUT: 18:30 PM

• Enter the name or attendance of the participants of the Ustaz Akmal Umrah course in the Airis system.

  Then check the names carefully.

  (Masjid Penjara Kajang Selangor )

• Register Umrah pilgrims under Ustaz Halim and key in payment history and get a 100% discount in conjunction with the Matta Fair in May 2025.

• Then key in 6 Umrah courses starting in JUNE.

CHECK OUT: 17:30 PM

• Announcement of Ustaz Akmal's umrah course on 1/06/2025 at the Kajang Prison Mosque, Selangor. Announcement to the umrah WhatsApp group.

• Enter the umrah payment receipt for 12/09/2025 in the Airis system in the payment history section.

• Update the excel of Ustaz Jalalin and Ustaz Akmal in the namelist section and enter the phone numbers of the Umrah participants.

• Register the names of Umrah participants in the 28/10/25 draw under Imam Rofi into the Airis system.

CHECK OUT: 17:40 PM

INCLUDE (BRANCH MUADZAM SHAH)

• TASK : SEARCHING THE PACKAGE

  JAKARTA + BANDUNG

  10 PAX (RM560 GROUND) (4D3N)

• create the package first for sure for sale the package for customer. finds all package internet such as tiktok and ig for the best package.

• after that, calculate the ground and make sure the price not higher and not chipper for sell to customer.

• create the poster in canva and iteneary.

CHECK OUT: 17:40 PM

• looking for information and information agencies related to vacations in jakarta bandung.

  doing assignments with a survey of children's ground prices and others.

• Discuss the type of package that is suitable and the date before approving it to be made into a poster to be announced to customers.

  
  

CHECK OUT: 17:40 PM

• create the poster for package tours Jakarta Bandung 5D4N for customer tour.

• editing the poster in canva. make sure all the internary must include on poster.

CHECK OUT: 18:00 PM

• Create the iternary package Jakarta bandung based on the guidline the agensi travel .

• make sure the time and activities must clear for customer during the trip.

CHECK OUT: 17:00 PM

• The task is to check each umrah date at the Muadzam branch by checking the name and room list of Ustaz Halim.

• Arrange the rooms according to family members and create a family code for the congregation so that they are not separated.

CHECK OUT : 17:00 PM

• roomlist update extension on December 6 and create a family code.

• looking for a jakarta bandung 5d4m package. calculating ground packages and modifying prices and iternary schedules.

• Preparations for the small Hajj program at the Muadzam Mosque. orginaze by the tadika pintar A- Quran

CHECK OUT: 17:30

CHECK OUT: 17:00 PM

• Register for attendance at the Umrah Jamaah course led by Ustaz Saiful which took place on 15/06/2025 at the Felda Keratong 2 mosque.

• Registration takes place in the form of a QR CODE or manually on the day of the Umrah course.

• Recheck the date of birth and IC number of the pilgrim on 28 October 2025 in the insurance section google sheet.

CHECK OUT: 17:00 PM

CHECK IN: 8:55 AM

• TikTok live assignment regarding the Umrah packages available at Juara as well as a more detailed explanation of the packages.

• learning to be a tiktok host and trying to understand the champion package. (needs improvement in terms of confidence to speak in front of the camera).

• Need to be proficient in Umrah knowledge and Umrah packages.

CHECK OUT: 17:00 PM

• Explaining the Umrah package Menara Jam Train + Menara Jam

  explaining the advantages of the Menara Jam package.

• Explanation about the Umrah season which is less crowded is during the Syawal season and the beginning of the last season of the Hajj season and others.

CHECK OUT: 17:00 PM

LIVE TIKTOK ABOUT SET CENDERAHATI JUARA TRAVEL & TOURS

• live about the Umrah souvenir set available at Juara Travel & Tours, including 23kg bags x 2 per person, a telekung set and an ihram set for men.

• then live together with the champion of travel & tours kluang regarding packages and clock tower and eco-classic to promote to umrah pilgrims. besides, explanation of tour packages in muadzam and kluang.

CHECK OUT: 17:30 PM

VIDEO MARKETTING :

• creating video based on package tour jogjakarta 2025

• the idea based on trend tiktok about " Rahul and Anjali"

• video marketing focus how to attract customer by video to join the package jogjakarta.

• ideas based on tiktok just remake based on how to promte package. the video also upload at tiktok Juaratravelmuadzam.

• director Mrs. Haida

• script and Idea: Ms. Norlin and Mrs. Haida.

• Actress: Ms. Hajar , Ms. Norlin and Mrs. Shamsiah.

CHECK OUT:

CHECK IN: 8:47 AM

• Detailed explanation about sales available at Juara Travel & Tours company.

• then a brief explanation of the sale of airline tickets to customers.

  and how to purchase tickets for foreigners.

• for staff to have a special id that allows special access for ticket purchases. all have been registered under the company Juara Travel & Tours.

CHECK OUT: 17:00 PM

ZOOM MEETING

• meeting with HQ Juara Travel about Umrah uniformity for all branches throughout Malaysia.

• discussion and uniformity to achieve the goal of a more efficient and organized Umrah from all parties.

• Apart from that, Umrah achievements and related current issues and warnings regarding scammers with flight tickets.

CHECK OUT: 17:09 PM

CHECK IN : 8:51 AM

• Celebration for awal muhuram with staff Hq and branch with zoom meeting.

• Check the Umrah name list in Airis and add Bahar's name to the Google Sheet in the room list section on December 6.

• Then create a family code and hotel room arrangement in Medina and Mecca.

• Finally, an explanation of ticket purchases and a survey of Jogkarta Tours ticket prices which will take place from 13 to 17 August 2025 as well as recalculation of quotations.

CHECK OUT: 17:00 PM

CHECK IN: 8:49

• create group whatapps for umrah.

• add participation umrah in the group for give information about umrah and any document must settle before date umrah.

• add mutawwif and group leader in group whatapps.

CHECK OUT: 17:00 PM

• Re-list the names of Umrah pilgrims for insurance issue when performing Umrah.

  The names must be accurate and the IC number must be correct.

• then fill in the pilgrim's date of birth as a reference for applying for insurance.

  make an insurance list according to the nearest and organized umrah date.

CHECK OUT: 17:00 PM

LEARNING HOW TO MAKE IT INVOICE TICKET FLIGHT TO CUSTOMER

• First of all, ensure that the customer's information is correct in terms of seat reservations, luggage and everything is correct according to the customer's wishes.

• Check the information again and approve the payment to the customer and an invoice is issued as proof of payment to the customer.

• Then send the information in PDF format to the customer for reference and storage.

  
  

  
  

  HALFDAY CELEBRATE FOR THE LAST INTERN AT KUANTAN

  
  

CHECK OUT: 12:30 ( HALF DAY)

INTRODUCTION 3 TYPE INSURANCE.

• A brief introduction and explanation of the 3 types of insurance offered by Juara Travel & Tours.

• ETIQA insurance

  AL - KHAIRI insurance

  ZURICH.

• These three insurances offer advantages in medical and protection when performing Umrah or traveling and so on.

CHECK OUT: 18:21 PM

TICKET HAVE ISSUE FOR SALE

• This is an example of a ticket that has been printed and sold to customers.

• Once completed, the staff will send this information to the customer for review. After completing the process, the staff will create a payment invoice as proof.

UPDATE USTAZ HALIM ROOMLIST SEAT 46/46

• update namelist and create roomlist for pilgirms 6 DEC 2025 and make sure all data such as Number Ic and Number Phone must be updated.

• upadate the progress payment pilgirms and insurans before past google sheet to HQ.

CHECK OUT: 17:01

INTRODUCTION TO IATA CODE USED WHEN BOOKING FLIGHT TICKETS.

• IATA code This code is a code used at every airport in every state or country.

  Ticketing staff need to be skilled and memorize each code to facilitate ticket sales and purchases.

• For example, it refers to the area where airplanes land in the state of Kedah and the IATA code for the Kedah area is Alor Setar, the code is AOR (Sultan Abdul Halim Airport / RMAF Alor Setar.

CHECK OUT: 17:15 PM

INTRODUCTION TICKET

• the explanation about ticketing and web site Juara Travel use for get the price to make it sure for customer to buy the ticket flight add on the beg .

• explanation about payment ticket, reservation ticketing and ticket issuance.

INTRODUCTION SALES PRACTICE (WARRANT)

• A brief explanation of the warrant: it includes the sale of flight tickets to the government or government officials in need.

• The sales method only happens over the phone or online. It only needs to obtain important information.

CHECK OUT: 17:18 PM