York voICeS by Healthwatch York https://padlet.com/Healthwatch_York/031022 York residents and professionals thoughts, feelings and views on health and care en-us 2022-09-09 12:43:36 UTC 2026-03-13 05:33:53 UTC hello@padlet.com A Health Prospectus for York Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2289609794 2022-09-09 12:49:42 UTC https://padlet.com/Healthwatch_York/031022/wish/2289609794 York Health Inequalities Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2289610405 2022-09-09 12:50:14 UTC https://padlet.com/Healthwatch_York/031022/wish/2289610405 Understand the value of Peer Research Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320873004 2022-09-30 11:03:24 UTC https://padlet.com/Healthwatch_York/031022/wish/2320873004 York health stats - a quiz Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320876976 2022-09-30 11:06:19 UTC https://padlet.com/Healthwatch_York/031022/wish/2320876976 Peer Research Plans Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320880848 2022-09-30 11:10:16 UTC https://padlet.com/Healthwatch_York/031022/wish/2320880848 The Health and Care Bill is now an Act Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320903756 received Royal Assent on Thursday 28th April. So missed the original 1st April deadline but clearly in place before ICSs come into effect in August. The Act puts ICSs on a statutory footing. The proposals within the Act mean that each ICS will be led by an NHS Integrated Care Board (ICB), an organisation with responsibility for NHS functions and budgets, and an Integrated Care Partnership (ICP), a statutory committee bringing together all system partners to produce a health and care strategy. When ICBs are legally established, Clinical Commissioning Groups (CCGs) will be dissolved.]]> 2022-09-30 11:33:09 UTC https://padlet.com/Healthwatch_York/031022/wish/2320903756 Our ICS is Humber and North Yorkshire. Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320904590 This follows a national naming convention, but is likely to be controversial as people in North East and North Lincolnshire do not see themselves as Humber and many from York don't see themselves as North Yorkshire folk either. Sue Symington is our designate Chair and Stephen Eames the designate Chief Executive. Sue was formerly Chair of York & Scarborough Hospital NHS Foundation Trust and has strong connections with the city.​
We are being told very firmly that 80% of ICS work will still be done locally, at place. These are York, NYorks, ER, Hull, NLincs and NE Lincs. There is some talk though of 2 subregions, Humber, and North Yorkshire. So we expect there to be more work taking place across North Yorkshire and York too.​
It is widely expected that the Place Lead will be a local authority appointment, probably the Chief Executive. Place Directors are NHS appointments and likely to be known to us already too. Some areas have announced their appointments (e.g. NHS Cheshire and Merseyside ICB have published theirs already) so we're expecting more news imminently. 
]]> 2022-09-30 11:34:00 UTC https://padlet.com/Healthwatch_York/031022/wish/2320904590 ICB website Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320906104 ​
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]]> 2022-09-30 11:35:30 UTC https://padlet.com/Healthwatch_York/031022/wish/2320906104 ICP Website Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320908425 2022-09-30 11:36:40 UTC https://padlet.com/Healthwatch_York/031022/wish/2320908425 ICS Explainer video Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2320909105 2022-09-30 11:37:22 UTC https://padlet.com/Healthwatch_York/031022/wish/2320909105 3 October 2022 Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323662114 2022-10-03 12:41:26 UTC https://padlet.com/Healthwatch_York/031022/wish/2323662114 Q: Will Place Board have meetings that are open to the public? Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323672781 A: Yes they should. But questions around the accessibility of such meetings. HWY support with providing information, gathering views etc]]> 2022-10-03 12:46:46 UTC https://padlet.com/Healthwatch_York/031022/wish/2323672781 Q: Where will the 20% of commissioning decisions be made if not at Place level? Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323675263 A: At ICS level e.g. Mental health services, hospitals, perhaps dentistry]]> 2022-10-03 12:48:03 UTC https://padlet.com/Healthwatch_York/031022/wish/2323675263 Views Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323676875 Information provided by the ICS is difficult to access. Long and inaccessible language. Poor website in comparison with other ICS.]]> 2022-10-03 12:49:01 UTC https://padlet.com/Healthwatch_York/031022/wish/2323676875 Views Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323686820 Involve volunteers from Universities? 
Involvement of local funding providers e.g. Joseph Rowntree Foundation?]]> 2022-10-03 12:54:36 UTC https://padlet.com/Healthwatch_York/031022/wish/2323686820 Draft report Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2323716698 2022-10-03 13:09:00 UTC https://padlet.com/Healthwatch_York/031022/wish/2323716698 How residents, volunteers and professionals want to engage with the ICS Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422925013
  • Focus on communicating your aim
  • Focus on what’s important to us – GPs – Dentists – care  
  • Work in existing public places e.g. libraries 
  • Proactive engagement  
  • Plan for digital exclusion – leaflets and posters  
  • More visible messages – what do you stand for?, what do you want to tell us?, how do we get involved? 
  • Information packages for community organisations - so we can share information
  • Make the info accessible and plain English  
  • Make use of LACs – gather views and disseminate info  
  • How do people find out about meetings, ways to be heard? 
  • How would the digitally excluded ever be involved in this? 
  • Awareness raising needs to come with real opportunities to be involved  
  • Lots of different channels so need to share them all – lots of people won’t come to meetings 
  • Thinking about what everyone sees – importance of repetition of messages  
  • If I didn’t work in it I wouldn’t know anything about this 
  • Lack of information about new changes  
  • Should be talking to the voluntary sector  
  • How do we share the worries of the service users? 
  • We have access to the voices of service users – we should be asked  
  • Willingness but lack of information  
  • We need up to date information to advise our clients  
  • New acronyms? 
  • So many people in community sector need to know how to advise clients  
  • How will the theory become practice? 
  • What are the aims at the top? 
  • How do we support clients if no info from the top? 
  • What is going on? Here to learn  
  • What is the system are we getting value? For us all to come together  
  • Managing expectations – painful choices are they being transparent  
  • I have no idea how anything fits together in health and social care – I am a citizen of York  
  • Access to GPs, health and social care, micro vs macro 
  • What is the intended purpose – the why? More people you introduce the better  
  • Not sure how this all fits together – influence, but what? Seen Healthwatch...  
  • Which body in terms of accountability- place based is the why to so!  
  • Having ability to talk to the ICS  
  • I’m not invested in the structure – I am concerned with the service (structure not of concern to the customer) 

    • ]]>     2022-12-16 11:39:22 UTC https://padlet.com/Healthwatch_York/031022/wish/2422925013     Individual’s responses to the Healthwatch York cost of living report Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422926687
  • You need the community groups – such a vital part of the community  
  • Understanding how we help tenants when landlords not helping  
  • How do you support the people who are helping? This breaks the work/life barrier 
  • More info re mould and respiratory conditions  
  • Why is it so complicated to access help? Eg – gov £67 every energy company doing it differently 
  • Hard when there is no end in sight  
  • Even besom are inundated – can't do xmas boxes for everyone  
  • Proportion of people affected is enormous  
  • People will get sicker, putting more pressure on overstretched services  
  • Gas and electric comments 
  • Having to eat – gluten free chimes with me, people considering foods that will make them ill 
  • Service managers are worried, how are support workers? 
  • The words “depression” and “anxiety” 
  • Fear of the unknown is the worst thing  
  • Nothing in York that is difference? 
  • Emergency response – no stigma – these we for you... more supermarkets offered  
  • We've some back with post crisis mode- what can wer do! Ask what we’re allowed to do!! 
  • So what? What is this telling us? What can we do? From health and wellbeing  
  • Warm spaces – libraries / folk hall – non- stigmatising  
  • Nothing does surprise me – relative impact onm some groups is higher? 
  • Predatory practices – putting up prices for no apparent reason – rent – fuel  
  • Seems no end to it and don’t know how it might end 
  • Students getting more in debt, struggling  
  • People who were already vulnerable – even more so now  
  • Basic services – seeing a GP / getting an ambulance so much harder to cover the basic care  
  • We are plugging the gaps in health and social care – we struggle to care for higher level of need  
  • Going back to black outs!  
  • Paying more for council tax for fewer services  
  • Use of agencies paying so much more for agency bank staff – need to use resources to train new staff  
  • Anything you disagreed with? - theory is good and how do we move forward? 

    • ]]>     2022-12-16 11:41:55 UTC https://padlet.com/Healthwatch_York/031022/wish/2422926687     GP Services Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422930660
  • GP waiting times – barriers to seeing somebody face to face  
  • Medication shortages  
  • Needs assessment taking too long  
  • Price of prescriptions! Tell people their options e.g. block pay, benefit entitlement etc  
  • GP online service only – hard to get an appointment if digitally excluded and getting past the reception team  
  • Access to GPs via the online system  
  • GPs and communication – PPGs – concerns not open to all – have they ever got going post pandemic – part of solution to our engagement problem? 
  • Lack of timely access to GPs 
  • Lack of face-to-face GP appointments for people with dementia  
  • Accessing GP appointments – long wait list times on phone GP for medication issues not just appointments  
  • GP services – face to face? How do they compare across York? Booking appointments online 
  • Difficulty getting GP appointments – e consult not accessible to all  
  • Inability to see a know/family GP for people with cognitive impairment  
  • Lack of preventative intervention, leads of crisis in home (so costs more in the long run) 
  • Waiting for GP answering services seems to be worsening in some areas 
  • Unable to access GP services – unable to get through / book appointment  
  • GP access and communication – getting through the gatekeepers – digital or in person  
  • Access to GPs – booking online – digital exclusion or vaccines etc - COVID boosters (4 agree) 
  • Great service from community response (via paramedics) 
  • People feeling dismissed, invalidated or ignored by health services  
  • Getting a GP appointment – it' easier to go through 111 and then get care at the hospital – increasing impact on hospital services  
  • Lack of GP annual reviews  

    • ]]>     2022-12-16 11:47:28 UTC https://padlet.com/Healthwatch_York/031022/wish/2422930660     Workforce and Volunteers Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422931091
  • Workforce – reforming work experience – getting everyone to see what health and care services do 
  • Healthcare workers in care homes should be valued – pay to reflect the valuable service provided  
  • Joined up social care and health to reduce need for hospitalisation – more treatment at home  
  • Recruitment – high agency, unfamiliar workers, running on minimum numbers, staff working above hours regularly 
  • Tackle work force development issues locally and nationally  
  • Difficulty recruiting volunteers within the community 

    • ]]>     2022-12-16 11:48:08 UTC https://padlet.com/Healthwatch_York/031022/wish/2422931091     Mental Health Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422931514
  • Child mental health services –access – pathway – better communication  
  • Crisis team – not accessible – potentially ableist advice – can't cope with demand (6 agree) 
  • Lack of eating disorder knowledge in primary services  
  • Effect of cost of living on eating disorder treatment and recovery  
  • Lack of treatment for bulimia, AFRID etc. ED services very anorexia focussed  
  • Lack of autism and ADHD knowledge within CMHT  
  • CMHT off-load people with SMI to GPs 
  • Mental health support – sometimes no beds in hospitals for people who need admitting  
  • It seems impossible to get any early intervention – esp. MH – which just leads to bigger more expensive care and treatment needed in the longer term  
  • Mental health services – waiting times, discharging if not attending appts, accessibility  
  • My daughter waited 11 months for a CAMHS appointment  
  • People with eating disorders been referred to the health trainers which are not a suitable service 
  • SMI physical health checks not happening 

    • ]]>     2022-12-16 11:48:44 UTC https://padlet.com/Healthwatch_York/031022/wish/2422931514     Carers Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422933477
  • People struggling to access or afford care 
  • Lack of carers for core plans (too long to implement) 
  • Lack of choice of social care providers and also poor availability  
  • Lack of time for people who really need help – patched up and sent on their way when they really needed further care  
  • Lack of affordable respite for carers (cover burn out) 
  • Accessing and paying for care within own home 

    • ]]>     2022-12-16 11:51:37 UTC https://padlet.com/Healthwatch_York/031022/wish/2422933477     Hospital times and discharge Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422935225
  • Hospital waiting times  
  • Blood testing facilities seem to be stretched with longer waits  
  • Appointment times are getting worse for hospital services  
  • Long waiting lists  
  • People being discharges and then readmitted to hospital within a few days  
  • Hospital waiting times  
  • Staff at hospital doing an amazing job but just completely overwhelmed  
  • Lack of help with meals in hospitals  
  • Long stays in hospital leads to loss of mobility  
  • Recruitment – lack of social workers in local authority – delaying decisions  
  • Waiting times, discharges, access to mental health services  

    • ]]>     2022-12-16 11:53:34 UTC https://padlet.com/Healthwatch_York/031022/wish/2422935225     Dementia Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422936155 A big issue for older people. This has become worse as a result of isolation and fear of covid (5 agree) ]]> 2022-12-16 11:54:50 UTC https://padlet.com/Healthwatch_York/031022/wish/2422936155 Dentistry Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422936799
  • NHS dentists! 
  • Dental care – lack of provision leading to much bigger health and social care (3 agree) 
  • How to register with an NHS dentist 
  • No NHS dentists – too expensive if need private treatment  
  • NHS dentistry and how expensive treatment is! 
  • Lack of access to dentists  
  • Dentistry – how many peopole in York are affected? Invest in prevention I.e. campaign for a check-up for 1) children 2) older people 3) other 
  • Access to dentists – waiting times, strikes, emergency care access, bed blocking 
  • Lack of dentists / specialist dental services  
  • Dentist!! NHS – used to be a school dentist – perhaps should re-introduce so that all children have access to dentistry!! 
  • Dentistry and contract reform. Good ICS gets it, bad they inherit something awful... 

    • ]]>     2022-12-16 11:55:42 UTC https://padlet.com/Healthwatch_York/031022/wish/2422936799     A & E Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422937485
  • Waiting times at A+E (3 agrees) 
  • A+E waiting times 
  •  Ambulance and A+E waiting times  
  • Lack of timely responses from ambulance service 
  • Long waits for duty psych at A+E – people getting very distressed or just leaving

    • ]]>     2022-12-16 11:56:33 UTC https://padlet.com/Healthwatch_York/031022/wish/2422937485     Cost of living Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422938017
  • Access to support for benefits etc. Waiting times for support – services over run  
  • Respiratory illness in current rising costs of living  
  • Very high threshold to access support/ care 

    • ]]>     2022-12-16 11:57:21 UTC https://padlet.com/Healthwatch_York/031022/wish/2422938017     Accessibility Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422939338
  • Rarely meeting accessible info standards 
  • Lack of accessible taxis and public transport  
  • Blue badge issues affecting people’s ability to get to appointments  

    • ]]>     2022-12-16 11:58:58 UTC https://padlet.com/Healthwatch_York/031022/wish/2422939338     Integration and communication Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2422940449
  • Community engagement – what do we mean by community? Not an amorphous mass, do we target particular groups?  
  • Get some early successes to demonstrate how we can make a difference – this will help engagement and clarify purpose and priorities  
  • Improved preventative health checks – only access GP services when needed – no health check service – if there is is not made aware of it  
  • Will co–production really work? Will overstretched services stop being overstretched? 
  • Government incompetence at managing pandemics and large public health concerns  
  • Lack of accessible information  
  • Communication with the public needs to be two way and real! 
  • Lack of communication between primary and secondary services  
  • Lack of day services for people with incontinence  
  • Lack of communication between services  
  • Language and the underpinning of our system. Patient as problem e.g. bed blocking, house bound, non-compliant  
  • Integration – is it really going to happen if we don’t all figure out how to get along? Issues of who gets on with who, money, power agendas, values- missing bits 

    • ]]>     2022-12-16 12:00:39 UTC https://padlet.com/Healthwatch_York/031022/wish/2422940449     Your views on Mental Health Crisis care Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2484774657 2023-02-16 10:17:53 UTC https://padlet.com/Healthwatch_York/031022/wish/2484774657 2 February 2023 Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2484780085 Mental Health]]> 2023-02-16 10:23:27 UTC https://padlet.com/Healthwatch_York/031022/wish/2484780085 Health and wellbeing guide Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2484812390 2023-02-16 10:58:16 UTC https://padlet.com/Healthwatch_York/031022/wish/2484812390 29 March 2023 Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2538125825 Women's Health ]]> 2023-03-30 09:31:05 UTC https://padlet.com/Healthwatch_York/031022/wish/2538125825 How women's health can be improved: Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2538140980
  • Join up public services 
  • Decouple menopause and women's health over 75+
  • Improve access to HRT 
  • Awareness raising/education, health professional training, women’s health clinics and proper health checks at relevant ages, community approaches to public health e.g. drugs, alcohol, obesity, accessible inclusive welcoming general services e.g. walk in Monkbar and not helpful using language chat masks e.g. frail and older women as everything 50+ 
  • Improving access to mental health services – reducing wait times e.g. for counselling  
  • Breastfeeding stigma/public places- list of supportive places women can go to feed? 
  • Inclusion- different languages, nationalities – having enough translators for appointments so women understand what's happening  
  • Nursery places for free childcare hours – not enough in areas of York with high demand for places (e.g. Tang Hall) 
  • Lack of education – public, employers and medical staff – medical staff need to be trained so that they understand the difference in presentations/ symptoms for illnesses ion men and women  
  • Stress – have more talking shops 
  • Acknowledgment and research into conditions that may be experienced differently if a person is female e.g. response to medication  
  • Consent and pressure – schools consent project, better curriculum, mention during contraception appointments and social media  
  • Cervical screening (age) - proactive social prescribing, accessibility, trauma informed, improve language barriers, drop ins  
  • Menopause and support – bigger emphasis during training, more holistic approach, respect, peer support, understanding from work places and fit for purpose medication
  • Joining things up properly to work together across; public health, health, social care and VCSE  
  • Survey of women, what gets in the way of accessing health services, what would you like to see different  
  • Access to safe gyms  
  • Educations around safety in schools  
  • Consider the person not just a collection of symptoms
  • Access to childcare 

    • ]]>     2023-03-30 09:46:10 UTC https://padlet.com/Healthwatch_York/031022/wish/2538140980     HWY Listening to people with dementia: Update report Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2538150955 2023-03-30 09:56:13 UTC https://padlet.com/Healthwatch_York/031022/wish/2538150955 Your views on Women's Health Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2538189083 2023-03-30 10:36:50 UTC https://padlet.com/Healthwatch_York/031022/wish/2538189083 21 June 2023 https://padlet.com/Healthwatch_York/031022/wish/2638701563 2023-07-05 09:49:26 UTC https://padlet.com/Healthwatch_York/031022/wish/2638701563 How LGBTQ+ people's health can be improved https://padlet.com/Healthwatch_York/031022/wish/2638703056
  • Listen to and involve service users. 
  • Co-produce training for staff.  
  • Work with the community sector.  
  • Respect gender and identity.  
  • Face to face support rather than self-help kits.  
  • Replicate the trans drop in.  
  • Continue York LGBT Forum referrals from GP/health services to access social support. 
  • Review forms and information gathering to ensure questions are appropriate 
  • Ask and then use the appropriate pronouns all the time.  
  • Don’t assume.  
  • Provide information about what people can expect and what GPs can do. 
  • Develop standardised information and guidance for healthcare organisations and professionals, including about shared care.  
  • Have trans specialist GPs, like those for menopause. 
  • Tackle prejudice and bias.  
  • Provide more empathy and understanding.  
  • Speed up waiting lists.  
  • Introduce mental health check-ins.

    • ]]>     2023-07-05 09:53:03 UTC https://padlet.com/Healthwatch_York/031022/wish/2638703056     June 21 Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2639567943 LGBTQ+ Health and social care]]> 2023-07-06 10:06:39 UTC https://padlet.com/Healthwatch_York/031022/wish/2639567943 Your thoughts on HWY 2023 - 24 priorities Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2750495836 2023-10-17 09:58:08 UTC https://padlet.com/Healthwatch_York/031022/wish/2750495836 Accessing Primary Care Healthwatch_York https://padlet.com/Healthwatch_York/031022/wish/2778138484 2023-11-06 14:51:25 UTC https://padlet.com/Healthwatch_York/031022/wish/2778138484