Mi padlet brillante by CARLOS ANDREY RUBIANO MUNOZ

5. What is a agent?

2021-09-03 18:11:52 UTC

An agent is a call center advisor in charge of attending every call that a consumer makes, in order to clear up any doubts they may have

3. What it’s a campaign?

2021-09-03 18:13:25 UTC

Outbound, inbound, multimedia and blended are call campaigns are those carried out by booking agents directly to the end customer, or potential customer, with different objectives.

7. what is important to customer service.

2021-09-03 18:18:48 UTC

the importance of customer service is to provide a pleasant treatment and an effective solution.

7.What is important of costumer service

2021-09-03 18:20:00 UTC

Is a important a cordial, polite, decisive, efficient, fast and personalized treatment is needed, they are essential to ensure a quality service.

2. What is a call center?

2021-09-03 18:20:03 UTC

A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and- or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls

2. what is a call center?

2021-09-03 18:20:27 UTC

4) What is the difference between a call center and BPO?

2021-09-03 18:21:45 UTC

Call center could be to brings direct by the company with its users.
BPO are services contract by a company to bring costumer service, it has employeers and infrastrcture to bring this services

1. What is BPO?

2021-09-03 18:21:50 UTC

As its name says it consists of the subcontracting of services related to administration of resources and services through an external company. It encompasses many more functions than a call center

6. What skills should they have? (an agent)

2021-09-03 18:22:06 UTC

They must be organized people with a good attitude. With a lot of patience because dealing with so many people is not easy, not everyone will arrive with a good attitude, but you have to be patient with them.