Orientation day for internship student.

overview of Marriott.

Know how many hotels in are involved in the Marriott Bonvoy in Malaysia.

Learn with core value in Marriott rules.

This orientation only used a hall and also the projector for presentation the slide by Westin Langkawi.

The orientation gave me a clear insight into the scale and values of Marriott as a global brand. I was able to relate many of the concepts discussed, such as customer service, hospitality management, and brand positioning, to the theories and modules I studied at UMK. It was interesting to see how classroom knowledge, especially in service management and business ethics, is directly applied in the real-world hospitality environment. This experience has made me even more eager to bridge academic learning with practical skills throughout this internship.

Today marked the second and final day of the orientation session. The day began with an overview of The Westin Langkawi Resort & Spa, followed by departmental presentations where representatives from each department shared their roles and responsibilities.

We also had a tour around the resort to explore key facilities and service areas, giving us a real-world look at daily operations.

Gained a deeper understanding of The Westin Langkawi’s structure, services, and standards.

Learned about the function and workflow of each department within the hotel (e.g., Front Office, Housekeeping, F&B, Sales & Marketing, etc.).

Observed how departments coordinate to provide seamless guest experiences.

Improved communication and observation skills during the tour and presentations.

No major challenges were encountered, although there was a lot of information to absorb in one day. It required focus and active listening to follow each department’s presentation.

Today’s session helped me connect academic theories with practical hotel operations.

At UMK, I learned about the importance of interdepartmental collaboration and how every role contributes to service quality and customer satisfaction.

Seeing these concepts in action at Westin Langkawi gave me a clearer understanding of the operational flow in a real hospitality setting.

The resort tour was especially helpful in visualizing the customer journey, and it made me realize how crucial attention to detail and teamwork are in ensuring a premium guest experience.

Today, I began working in the Sales Department. The day started with a briefing session with the sales team, where I learned about their daily tasks, strategies, and goals. I also studied the process of creating proposals and handling contracts within the sales department, including how to tailor offers to meet client needs.

Skills Applied or that I learned:

• Gained insight into the sales cycle and how to create a proposal that meets client requirements.

• Learned the basics of contract management and key terms in sales agreements.

• Developed a better understanding of the negotiation process and client relationship management.

Challenges Faced :
The challenge today was grasping the technical aspects of proposal writing and contract terms, as it was a lot of information to process in a short amount of time. It will take some practice to fully understand how to craft proposals effectively.

Reflection:
The experience today was an excellent practical application of what I’ve studied at UMK, particularly in terms of business negotiations and customer relationship management. I was able to link my academic knowledge of sales strategies and marketing to real-world scenarios. Understanding the sales process in hospitality and tourism industry will help me in the future when I engage with clients or learn to craft tailored solutions for them. I’m excited to see how I can apply my skills in this department moving forward.

Daily Tasks:
Today, I was involved in conducting a site inspection for a wedding event. I visited the Front Office to access the showroom and pick up the key for the event site inspection. This allowed me to get a firsthand look at the venue where weddings are held, including the layout, decorations, and facilities available for the event.

Skills Applied/Learned:

• Gained hands-on experience in preparing for a site inspection.

• Learned the importance of checking the venue details to ensure it meets the client’s expectations for their event.

• Developed communication skills by interacting with Front Office staff to coordinate the inspection.

Challenges Faced :
The challenge today was ensuring I was thorough during the inspection, as there were many details to consider, from the layout to the lighting and overall setup. It required attention to detail and effective time management.

Reflection:
This task allowed me to apply what I learned at UMK regarding event management and customer service. It’s interesting to see how these theories translate into real-world applications, especially in the hospitality industry. Understanding the importance of a flawless event setup and client satisfaction is crucial, and today’s experience gave me a valuable perspective on the role of preparation and attention to detail in event planning.

Daily Tasks/Activities:
Today, I continued my learning in the Sales Department by focusing on the differences between contracts and proposals. I studied various sample documents to understand the structure, language, and content used in each. This helped me better grasp how both are used in the sales process.

Skills Applied/Learned:

• Understood the key differences between a proposal and a contract in terms of purpose, content, and timing.

• Learned the standard formats and important clauses typically included in both documents.

• Improved my ability to analyze and interpret formal business documents.

Challenges Faced (if any):
It was slightly challenging to fully understand the legal terms and the professional tone used in contracts. However, with guidance from the team and by reviewing multiple examples, I was able to slowly gain clarity.

Reflection/Notes:
This learning experience was closely related to the contract and business communication modules I studied at UMK. It helped reinforce the importance of clear, professional writing in formal documents, especially when dealing with clients or business agreements. I now have a clearer understanding of how proposals are used to pitch services and how contracts formalize the agreement. This knowledge will definitely benefit me as I continue to grow in the sales and hospitality field.

Daily Tasks/Activities:
Today, I studied the Qualifying Information Checklist (QIC), which is used by the Sales Department to gather detailed information from potential clients. This checklist helps ensure that all client needs and preferences are captured accurately from the beginning of the sales process.

Skills Applied:

• Learned how to use the QIC to ask the right questions and collect relevant information from clients.

• Developed a better understanding of how to identify customer needs and tailor proposals accordingly.

• Improved communication and listening skills, which are essential for effective customer interaction.

Challenges Faced :
A challenge I faced was understanding how to ask questions in a way that makes clients feel comfortable while still gathering all the necessary details. It requires a balance between professionalism and approachability.

Reflection:
Studying the QIC helped me connect my learning at UMK about customer behavior and sales communication to practical tools used in the hospitality industry. It showed me how important it is to understand the customer’s needs clearly before offering a solution. This step is critical in building trust and creating customized proposals that add real value. I look forward to practicing this more in real client interactions.

Daily Tasks/Activities:
Today, I was assigned to draft a proposal for a corporate client. This task involved compiling information based on the client’s needs, using the proper proposal format, and ensuring that all services, packages, and terms were clearly outlined.

Skills Applied/Learned:

• Applied knowledge of proposal formatting and structure.

• Practiced aligning client requirements with available services and packages.

• Enhanced attention to detail and formal writing skills for professional business documents.

Challenges Faced (if any):
The challenge was ensuring that the proposal was both professional and customized to the client’s needs. It was important to strike the right tone and include all necessary details without making it too lengthy or confusing.

Reflection:
Drafting the proposal allowed me to apply the theories and principles I learned at UMK, especially in business communication and marketing strategy. It reinforced the importance of clarity, relevance, and structure in proposal writing. This task also gave me more confidence in my ability to contribute to real sales processes and support the team with meaningful work.

Daily Tasks/Activities:
Today, I worked on drafting proposals for two different client types: a wedding event and a travel agent. Each proposal required a different approach, as the needs and expectations varied between a personal celebration and a business collaboration.

Skills Applied/Learned:

• Learned how to tailor proposals based on client type and occasion.

• Applied creativity and attention to detail in presenting wedding packages.

• Practiced structuring professional offers for travel agents, focusing on collaboration and mutual benefit.

Challenges Faced (if any):
The main challenge was adjusting the tone and content of the proposals to suit different audiences. I had to ensure that each proposal addressed the unique priorities and expectations of the clients.

Reflection:
This experience helped me realize the importance of client segmentation, a concept I learned at UMK. Understanding the client’s background whether it's a couple planning their wedding or a business looking for long-term cooperation is key in delivering the right message. I also noticed how important branding and consistency are in proposals, especially when representing a well-known brand like Westin. It was a valuable opportunity to sharpen both my business writing and strategic thinking skills.

Daily Tasks/Activities:
Today, I was assigned to draft contracts for both a corporate client and a wedding event. This involved inserting accurate client details, pricing, terms and conditions, and ensuring that the documents followed the company’s standard format and legal requirements.

Skills Applied/Learned:

• Gained hands-on experience in preparing formal contracts for different client types.

• Improved attention to detail, especially when dealing with terms, dates, and legal clauses.

• Learned the importance of clarity and accuracy in legal documents to protect both the client and the company.

Challenges Faced :
Understanding and applying the appropriate legal language in contracts was quite challenging. I needed to ensure that the wording was formal, clear, and in line with company policy while still being easy for clients to understand.

Reflection:
This task strengthened my understanding of contract writing, which connects well with what I learned in UMK about legal and ethical aspects in business. It made me more aware of the responsibility involved in preparing documents that have legal implications. I also learned how contracts serve as a safeguard for both parties, and that accuracy is key to preventing future misunderstandings. It was a valuable learning curve that helped boost my confidence in handling professional documents.

Daily Tasks/Activities:
Today, I worked on drafting proposals for both a corporate client and a travel agent. Later in the day, I participated in a site inspection with the travel agent, where we showcased the facilities and services available at the resort that could meet their clients’ expectations.

Skills Applied/Learned:

• Strengthened skills in customizing proposals based on client type and purpose.

• Gained more confidence in preparing professional documents that highlight key selling points.

• Learned how to conduct a site inspection and effectively present the resort’s features to potential partners.

• Improved interpersonal and communication skills while engaging with external stakeholders.

Challenges Faced :
The main challenge was balancing two different proposal styles and ensuring that both were tailored appropriately. During the site inspection, I had to be mindful of how to explain the resort features clearly and professionally, which was a new but valuable experience.

Reflection:
Today gave me a deeper appreciation of the real-world application of sales and marketing knowledge I gained at UMK. Drafting proposals and doing a site inspection required me to think strategically—what does the client need, and how can we meet those needs while showcasing the value of our property? The experience also taught me how important first impressions are when dealing with partners like travel agents. I’m starting to feel more confident in taking on these responsibilities and look forward to developing even more hands-on skills.

Daily Tasks/Activities:
Today, I worked on drafting a proposal specifically for AirAsia. This involved understanding the client’s background, needs, and potential collaboration opportunities. I had to ensure that the proposal reflected both professionalism and alignment with their corporate brand and goals.

Skills Applied/Learned:

• Strengthened proposal writing skills for high-profile corporate clients.

• Learned how to research a client’s business model to create a relevant and attractive offer.

• Practiced aligning hotel services with a client’s branding and marketing objectives.

Challenges Faced:
The challenge today was preparing a proposal that met the standards and expectations of a well-established company like AirAsia. It required extra attention to detail, proper formatting, and careful wording to ensure professionalism and clarity.

Reflection:
This task was a great opportunity to apply what I learned at UMK regarding business-to-business marketing and strategic partnerships. Understanding a client’s brand before crafting a proposal is essential to create value and build a long-term relationship. Working on a proposal for a recognizable company like AirAsia boosted my confidence and made me realize how important preparation and customization are in corporate sales.

Daily Tasks/Activities:
Today, I drafted a proposal for a travel agent and conducted a site inspection with the same client. The proposal focused on travel packages and exclusive deals tailored for their customers, while the site inspection involved showing the rooms, facilities, and services available at the resort.

Skills Applied/Learned:

• Gained more experience in drafting travel-focused proposals that meet the needs of B2B partners.

• Improved presentation skills during the site inspection by clearly explaining the features and benefits of the resort.

• Learned how to highlight key selling points based on the travel agent’s market and target audience.

Challenges Faced:
A challenge I faced today was ensuring the proposal was both attractive and competitive, while also being in line with the resort’s policies and pricing. During the site inspection, I had to be confident and well-informed, especially when answering questions from the travel agent.

Reflection:
Today’s tasks helped me apply what I learned at UMK about travel and tourism marketing. Understanding the needs of travel agents and their customers is important when building partnerships. I also learned the importance of clear communication and professionalism during site visits, as these directly impact the client’s perception of the resort. The more I do this, the more confident I feel handling client-facing tasks.

Daily Tasks/Activities:
Today, I was assigned to draft a contract for a travel agent. Aside from preparing the document, I also took time to understand the concept behind contract agreements, including the importance of each section and how terms are structured to protect both parties.

Skills Applied/Learned:

• Developed a deeper understanding of contract structure and legal language.

• Strengthened skills in accuracy and attention to detail when drafting formal agreements.

• Learned how to align contract terms with company policies and client needs.

Challenges Faced :
The legal terms and formal tone used in contracts were quite technical, and it was challenging to fully grasp their meaning at first. However, with guidance and by reviewing previous examples, I was able to better understand how each part serves a purpose.

Reflection:
This experience gave me practical exposure to the legal aspect of business deals, which complements what I’ve learned at UMK in subjects like business law and ethics. I now better understand how contracts function as a tool to build trust, protect interests, and define expectations. It’s a valuable skill to have, especially in the hospitality industry where clear agreements are essential.

Daily Tasks/Activities:
Today, I was tasked with researching and comparing room rates from other hotels with those at The Westin Langkawi. The goal was to identify competitive pricing strategies and find the best value options while considering the quality and services offered by each property.

Skills Applied/Learned:

• Learned how to conduct competitive rate analysis within the hospitality industry.

• Improved research and comparison skills by evaluating hotel services, locations, and pricing.

• Gained a better understanding of pricing strategy and how it affects client decision-making.

Challenges Faced :
The main challenge was ensuring a fair comparison, as different hotels offer different packages, inclusions, and seasonal rates. It took time to gather accurate and updated information from each property.

Reflection:
This task helped me connect with what I learned at UMK in subjects like marketing and pricing strategies. It showed how important it is for hotels to position themselves well in the market while balancing price and value. I also learned how detailed research plays a role in preparing proposals and offering clients the best options based on their budget and preferences. It was a very practical and insightful experience.

Daily Tasks/Activities:
Today, I was involved in a site inspection for a wedding event and also drafted a corporate proposal. The site inspection involved showing the client the wedding venue setup and available packages. Meanwhile, the proposal drafting focused on tailoring services for a corporate client based on their specific requirements.

Skills Applied/Learned:

• Strengthened my ability to present venue features and explain package options professionally.

• Applied skills in customizing proposals to suit different client profiles (wedding vs corporate).

• Improved time management by handling multiple tasks efficiently within the same day.

Challenges Faced:
Juggling between the two tasks was a bit challenging, especially ensuring both the proposal and the site inspection received equal attention and quality. Staying organized and focused was essential.

Reflection:
This day reminded me of what I learned at UMK about event planning and multitasking in high-paced environments. It was a good exercise in flexibility and communication, as both tasks required a different approach in dealing with clients. I learned how important it is to listen to client needs, whether for a personal celebration or a business function, and ensure that every detail is presented clearly and confidently.

Daily Tasks/Activities:
Today, I conducted a site inspection for a corporate event and continued drafting a proposal for a travel agent. The site inspection focused on showcasing the event facilities and ensuring that the space met the corporate client’s requirements. At the same time, I worked on refining the proposal for the travel agent, adjusting details based on their feedback.

Skills Applied/Learned:

• Strengthened my presentation skills during the site inspection, focusing on corporate event needs.

• Improved proposal drafting by incorporating client feedback and making adjustments to align with their expectations.

• Gained experience in balancing multiple tasks and maintaining attention to detail in both site inspection and proposal writing.

Challenges Faced:
The main challenge was ensuring that I gave both tasks the necessary attention. While the site inspection required focus on presentation and logistics, drafting the proposal also needed precision and careful wording to meet the client’s expectations.

Reflection:
Today was a valuable opportunity to apply both event management and sales skills. I realized how important it is to understand each client's specific needs and adapt accordingly, whether it's a corporate client needing a professional event space or a travel agent seeking competitive packages. The balance between these tasks was a great learning experience, and it reinforced the importance of time management and flexibility in a fast-paced environment.

Daily Tasks/Activities:

• Drafted a proposal for a corporate collaboration

• Conducted a site inspection for a travel agent, showcasing hotel facilities and services

Skills Applied/Learned:

• Proposal writing and formal business communication

• Presentation and persuasion skills during site inspection

• Understanding client needs and tailoring offerings accordingly

• Attention to detail during physical site assessment

Challenges Faced:

• Ensuring the proposal aligns with both The Westin Langkawi’s standards and the corporate client’s expectations

• Coordinating timing and logistics for the site inspection

Reflection:
Today’s experience involved both behind-the-scenes planning and front-line interaction. Drafting the proposal allowed me to apply business communication skills I developed at UMK, especially from courses like "Business Communication" and "Tourism Marketing." Meanwhile, the site inspection helped reinforce concepts from "Tourism Product Development" as I had to highlight key selling points of the property to potential partners. It was a good reminder that both writing and presentation skills are crucial in the hospitality industry. I also learned the importance of tailoring communication depending on the audience—whether it's a business client or a travel agent.

Daily Tasks/Activities:

• Drafted proposals for a wedding event and a travel agent collaboration

• Conducted a site tour for a potential wedding event client, showcasing wedding venues and packages

Skills Applied/Learned:

• Creative proposal writing and customization for different client types

• Event planning and coordination basics

• Client engagement and hospitality presentation skills

• Attention to aesthetics and logistics during site tour

Challenges Faced:

• Ensuring the wedding proposal meets the unique preferences of the client

• Managing tight timeframes for both proposals and the site tour

Reflection:
Today I had the chance to work closely on event proposal writing and assist with a wedding site tour. It reminded me of what I learned in UMK, especially in courses like Event Management and Hospitality Sales & Marketing, where we focused on client-centered service and planning details. Applying these lessons helped me understand how to create proposals that are not only professional but also emotionally appealing—especially for weddings. The site tour also taught me how important ambiance and presentation are when selling an event space. Every detail counts when it comes to special events like this.

Daily Tasks/Activities:

• Drafted a proposal tailored for a travel agent partnership

• Assisted with a site inspection for a wedding event, highlighting venue features and wedding setups

Skills Applied/Learned:

• Professional proposal development

• Client-focused communication and persuasion

• Understanding operational flow of wedding event planning

• Observation and assessment skills during site inspections

Challenges Faced :

• Balancing expectations between client requests and available hotel offerings

• Time constraints in preparing both the proposal and assisting with the site inspection

Challenges Faced:

• Balancing expectations between client requests and available hotel offerings

• Time constraints in preparing both the proposal and assisting with the site inspection

Reflection:
Today I built on the experience from previous days, especially in handling proposals and event-related tasks. My studies at UMK, especially in subjects like Tourism Product & Event Planning and Strategic Hospitality Management, helped me recognize how important it is to align products/services with target market needs. During the site inspection, I paid close attention to layout suitability and flow—something we discussed in class but feels very different in a real-life setting. It’s rewarding to see how theory turns into practice and how each task contributes to creating memorable guest experiences.

Daily Tasks/Activities:

• Drafted proposals for corporate collaboration, a wedding event, and travel agent partnership

• Assisted with a site inspection for a travel agent

• Updated the GRC (Group Reservation Control) series in the system

Skills Applied/Learned:

• Multi-tasking and time management

• Proposal writing for diverse clientele

• Understanding group reservation processes (GRC updates)

• Communication and presentation during site inspections

• System accuracy and data input

Challenges Faced:

• Managing multiple proposals within a short timeframe

• Ensuring accuracy while updating the GRC series

• Balancing administrative tasks with client-facing responsibilities

Reflection:
Today was quite packed, and it really tested my ability to multitask effectively. Drafting multiple types of proposals helped me apply what I learned at UMK in Business Communication and Tourism Marketing, especially in understanding how to position proposals based on the audience—whether it's corporate, wedding, or travel-focused. Updating the GRC series also reminded me of the importance of accuracy and organization, which we practiced in Hospitality Operations Management. The site inspection with the travel agent reinforced how important it is to tailor tours based on client interests. I’m learning how crucial it is to balance back-office efficiency with front-line engagement in hospitality.

Daily Tasks/Activities:

• Drafted proposals for corporate group events and wedding events

• Updated the GRC (Group Reservation Control) series to ensure booking information is current and accurate

Skills Applied:

• Professional proposal writing tailored to corporate and wedding clients

• Data entry accuracy and system management (GRC series)

• Time management and prioritization

• Attention to detail and organizational skills

Challenges Faced:

• Managing tight deadlines for proposal submissions

• Maintaining focus and precision while updating multiple entries in the GRC system

Reflection:
Today, I further developed my skills in proposal writing and system management, both of which are crucial for the smooth operation of events and reservations at The Westin Langkawi. The coursework from UMK, especially Business Communication and Hospitality Information Systems, has been very useful—giving me a solid foundation to draft client-centered proposals and work carefully with reservation data. I realized that being consistent and detail-oriented in administrative tasks directly impacts client satisfaction later, even if it’s all happening behind the scenes.

Daily Tasks/Activities:

• Drafted proposals for a wedding event and a travel agent collaboration

• Assisted with a site inspection at 3 PM for a corporate meeting event

• Updated the GRC (Group Reservation Control) series to reflect new and amended bookings

Skills Applied:

• Proposal writing and client-specific customization

• Site inspection and venue presentation skills

• Communication and negotiation skills during site inspections

• Reservation system updates and data accuracy

Challenges Faced:

• Balancing multiple tasks between drafting proposals, preparing for site inspection, and updating GRC

• Handling last-minute changes requested by the client during the site inspection

Reflection:
Today was a good mix of proposal work, site inspections, and system updates. Through UMK’s Event Management and Hospitality Sales & Marketing courses, I learned the importance of tailoring sales pitches during site inspections and ensuring proposals match client needs. Handling the GRC series also linked back to Hospitality Information Systems, where accuracy and attention to detail were emphasized. I’m learning that flexibility is key—clients often change their requirements on the spot, and it's important to adapt quickly while maintaining professionalism.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Drafted a contract for a corporate client, including terms and conditions of partnership

Skills Applied:

• Proposal writing with focus on tourism and travel partnerships

• Contract drafting basics, including attention to legal and operational details

• Business communication and negotiation preparation

• Organizational and document management skills

Challenges Faced:

• Ensuring the contract accurately reflected the agreement terms without missing important clauses

• Making sure the language in both the proposal and the contract was professional, clear, and aligned with The Westin Langkawi standards

Reflection:
Today, I worked on important documentation tasks that required a high level of precision and professionalism. My UMK background, especially from subjects like Business Law for Hospitality and Business Communication, really helped me understand how to structure contracts and proposals appropriately. It reminded me that clear, well-organized writing is crucial in building trust with business partners. This experience also showed me that attention to legal and operational details is just as important as creativity in hospitality management.

Daily Tasks/Activities:

• Drafted proposals for a travel agent partnership and a corporate client collaboration

Skills Applied:

• Proposal writing and adapting content to different client types (travel vs corporate)

• Strategic communication and marketing skills

• Time management to handle multiple proposal drafts simultaneously

• Understanding client needs and business customization

Challenges Faced :

• Finding the right tone and style to suit different target audiences

• Balancing the information between formal corporate expectations and more flexible travel agent requirements

Reflection:
Today emphasized the need to tailor communication based on the target client. My knowledge from UMK, particularly from Tourism Marketing and Business Communication, helped me to adjust the tone and focus of each proposal appropriately. Writing for corporate clients required a more formal, detail-oriented approach, while the travel agent proposal needed a focus on travel packages and incentives. It was a valuable reminder that understanding your audience is key in hospitality sales and marketing.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Drafted a contract for a corporate client, including service terms and conditions

Skills Applied:

• Business proposal writing and client targeting

• Basic contract drafting, including legal awareness and business negotiation terms

• Attention to detail and document formatting

• Organizational and time management skills

Challenges Faced:

• Ensuring the proposal and contract are aligned with The Westin Langkawi’s policies and client expectations

• Managing the technical language of contracts while keeping it clear and professional

Reflection:
Today's tasks strengthened my ability to work on client-facing documents with both creativity and precision. My studies at UMK, particularly in Business Law for Hospitality and Strategic Marketing, helped me navigate the balance between legal accuracy and persuasive business writing. Drafting both a proposal and a contract in one day taught me how crucial it is to be detail-oriented, and how every word can impact the clarity of an agreement. It’s a strong reminder that the administrative side of hospitality is just as important as the service side.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Assisted Daniel with a site inspection for a travel agent

• Drafted a contract for a corporate client, focusing on partnership terms

Skills Applied:

• Proposal writing with a focus on travel agent needs

• Site inspection preparation and client presentation skills

• Contract drafting and attention to legal details

• Collaboration and teamwork during client interactions

Challenges Faced:

• Coordinating timing and preparation for the site inspection while working on other tasks

• Ensuring the contract language was clear and covered all aspects of the corporate partnership

Reflection:
Today was a mix of individual tasks and teamwork. Drafting the travel agent proposal gave me another chance to apply my knowledge from Tourism Marketing at UMK, ensuring I targeted the right aspects of the travel business. Helping Daniel with the site inspection was a great learning experience, as I was able to observe how he interacted with the travel agent and presented the hotel’s offerings. This reinforced what I learned about client relationship management in Hospitality Sales & Marketing. The contract drafting also reminded me of the importance of clarity and legal awareness in business partnerships.

Daily Tasks/Activities:

• Drafted a proposal for a wedding event

• Assisted Ann Marie with a site inspection for a corporate collaboration with Park Royal and Pelangi Resort

• Drafted a contract for a travel agent

• Answered customer calls, providing information and assistance

Skills Applied:

• Proposal writing for wedding events with attention to detail and client preferences

• Site inspection support and inter-resort collaboration skills

• Contract drafting and clarity in terms for travel agent partnerships

• Customer service skills, especially in handling inquiries and providing solutions over the phone

Challenges Faced :

• Coordinating between multiple tasks, such as the proposal, site inspection, and contract drafting

• Managing client expectations during the site inspection while assisting Ann Marie

• Handling multiple calls while ensuring accurate information was given to customers

Reflection:
Today was a good mix of creative, administrative, and customer service tasks. Drafting the wedding proposal required me to use what I’ve learned in Event Planning from UMK, focusing on details that would make the wedding special for the client. Helping Ann Marie with the site inspection taught me how important inter-resort cooperation is, especially when working with partners like Park Royal and Pelangi Resort. The contract drafting for the travel agent was another valuable opportunity to apply my knowledge from Business Law at UMK. Answering customer calls reminded me of how crucial it is to listen carefully and provide timely, helpful responses—a skill that UMK's Customer Relationship Management course helped me develop.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Drafted a contract for a corporate client

• Assisted in handling tasks for a wedding event, including coordination and setup

Skills Applied:

• Proposal writing tailored to travel agent needs and client requirements

• Contract drafting with a focus on corporate partnership terms

• Event coordination and logistics management for a wedding

• Time management and multitasking between different tasks

Challenges Faced:

• Ensuring the proposal and contract were delivered on time while balancing wedding event responsibilities

• Managing details for the wedding event setup while ensuring smooth execution

Reflection:
Today, I juggled multiple tasks that gave me a deeper understanding of the balance between administrative and event coordination responsibilities in the hospitality industry. The proposal writing for the travel agent was straightforward, but drafting the corporate contract required more attention to legal and operational details. Assisting with the wedding event was a great experience—applying what I learned in Event Management at UMK helped me coordinate the setup while ensuring everything went smoothly. I realized how important communication and teamwork are during event coordination, especially when juggling multiple responsibilities.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Drafted a contract for a corporate client

• Assisted with clearance tasks for the wedding event from 7-10 April, ensuring everything was prepared for the event

Skills Applied:

• Proposal writing tailored to travel agent needs

• Contract drafting with a focus on partnership terms and conditions

• Event clearance and preparation skills, ensuring all logistics and requirements were met for the wedding

• Organizational and time management skills to handle multiple tasks simultaneously

Challenges Faced:

• Managing time efficiently between drafting contracts and ensuring all wedding event preparations were in place

• Ensuring clear communication with the team to avoid any last-minute issues before the wedding event

Reflection:
Today involved a good balance of written work and event logistics. The proposal and contract drafting were tasks I've become more comfortable with, and I applied the skills from my UMK courses on business communication and contract law. However, assisting with the clearance for the wedding event taught me a lot about event preparation and the importance of attention to detail. From what I learned in Event Management at UMK, I understand how crucial it is to ensure every detail is accounted for before the event starts. It's rewarding to see how all the planning comes together when everything runs smoothly for the client.

Daily Tasks/Activities:

• Drafted a proposal for a corporate collaboration

• Assisted with a site inspection for a corporate event with Sultan Kedah

• Took panoramic pictures of the Westin Ballroom for promotional purposes

Skills Applied:

• Proposal writing with an emphasis on corporate partnerships

• Site inspection and client presentation skills

• Photography and visual marketing techniques

• Attention to detail in capturing the best angles for promotional content

Challenges Faced:

• Ensuring the proposal met the expectations of the corporate client, especially when dealing with high-profile clients like Sultan Kedah

• Balancing time between the site inspection and taking quality photos of the ballroom for future marketing

Reflection:
Today was an exciting mix of tasks, especially the site inspection for a high-profile corporate client. It was a great opportunity to apply what I’ve learned in Business Communication and Event Management from UMK, particularly in how to present and adapt spaces for a prestigious client like Sultan Kedah. Taking panoramic pictures of the Westin Ballroom for promotional purposes was also a valuable experience. It reminded me of what we learned in Hospitality Marketing, where visual content plays a major role in attracting clients. It was exciting to see the venue from a photographer’s perspective, and it reinforced how important the aesthetic presentation of spaces is in hospitality.

Daily Tasks/Activities:

• Drafted proposals for corporate and wedding events

• Drafted a contract for a corporate event related to LIMA 2025 (Langkawi International Maritime and Aerospace Exhibition)

Skills Applied:

• Proposal writing tailored to both corporate clients and wedding events

• Contract drafting with a focus on large-scale event requirements (LIMA 2025)

• Strategic planning and organization for high-profile events

• Professional writing and business communication skills

Challenges Faced:

• Ensuring that the contract for LIMA 2025 included all necessary details for a large, international event

• Balancing the formal tone required for a corporate contract with the creative tone needed for wedding proposals

Reflection:
Today’s work pushed me to adapt my writing skills to very different audiences—corporate clients for LIMA 2025 and wedding couples. My studies at UMK, especially in Hospitality Strategic Management and Business Communication, were very helpful in structuring both the proposals and the contract clearly and professionally. Working on the LIMA 2025 contract made me realize how important it is to be extremely thorough when dealing with major international events, ensuring every clause is precise. It’s exciting to be part of something as significant as LIMA, and it gave me a deeper appreciation for the role of detailed planning in successful event execution.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Created a comparison of set menus from other hotels to benchmark against The Westin Langkawi's offerings

• Assisted with a site inspection for a travel agent

Skills Applied:

• Proposal writing tailored to travel industry needs

• Competitive analysis and benchmarking skills

• Site inspection and hospitality presentation skills

• Research and critical thinking in comparing hotel service offerings

Challenges Faced:

• Gathering accurate and updated information on competitors’ set menus for a fair and detailed comparison

• Managing time between research tasks and client-facing site inspections

Reflection:
Today’s tasks combined research, writing, and customer service skills. Creating a comparison of set menus from other hotels reminded me of the importance of market research and benchmarking, which I learned during Hospitality Marketing and Strategic Management classes at UMK. It was interesting to see how small differences in pricing, menu variety, and presentation can influence customer decisions. Meanwhile, the site inspection gave me another opportunity to strengthen my client communication skills. Overall, it was a productive day that showed how important it is to continuously assess competitors to maintain a strong position in the hospitality market.

Daily Tasks/Activities:

• Drafted a proposal and contract for a corporate client

• Assisted with site inspections for both a wedding event and a travel agent

Skills Applied:

• Proposal and contract writing with attention to client-specific requirements

• Client handling and presentation skills during site inspections

• Time management and flexibility in handling back-to-back tasks

• Adaptability in addressing the needs of different client types (corporate, wedding, travel agent)

Challenges Faced:

• Switching between the formal tone of corporate contract writing and the creative detail required for wedding and travel agent planning

• Managing time and energy during multiple site inspections in one day

Reflection:
Today was quite packed, and it truly tested my ability to stay organized and multitask. Drafting both a proposal and a contract required precision and an understanding of the client’s expectations—something I’ve developed through Business Communication and Strategic Management classes at UMK. The site inspections, meanwhile, were great opportunities to practice real-time customer engagement and showcase the venue’s potential. Each type of client—corporate, wedding, and travel agent—had different needs, which reminded me how diverse and dynamic the hospitality industry is. It was a challenging but rewarding day!

Daily Tasks/Activities:

• Drafted proposals for corporate and wedding events

• Drafted a contract for a corporate client

Skills Applied:

• Professional writing skills for both formal (corporate) and creative (wedding) proposals

• Contract drafting with focus on legal clarity and client-specific terms

• Applied attention to detail, consistency, and clear formatting in documents

• Learned to balance tone and content for different audiences

Challenges Faced:

• Balancing the different tones and requirements between corporate and wedding proposals

• Ensuring all contract terms were clearly defined to avoid future miscommunication

Reflection:
Today’s tasks required precision and flexibility. Switching between corporate and wedding proposals challenged me to adapt my writing style to suit each audience. My coursework in Business Writing and Event Management at UMK helped guide how I approached these documents. Drafting the corporate contract also reminded me of the importance of legal awareness and alignment with hotel policies. I’m becoming more confident in preparing client-facing documents that reflect both professionalism and creativity.

Daily Tasks/Activities:

• Drafted proposals for both corporate and wedding events

• Assisted with a site inspection for a travel agent

Skills Applied:

• Proposal writing tailored to different client needs (corporate professionalism vs. wedding personalization)

• Communication and presentation skills during the site inspection

• Applied knowledge of venue features, packages, and selling points when engaging with travel agents

• Time management in juggling multiple client requirements in one day

Challenges Faced:

• Adapting proposal content to meet the expectations of two different client types on the same day

• Ensuring clear, engaging communication during the site inspection to make a strong impression on the travel agent

Reflection:
Today gave me another opportunity to strengthen my client handling and writing skills. Drafting proposals for both a wedding and corporate client reminded me of how important it is to understand the target audience—something I learned in Hospitality Marketing and Customer Relationship Management at UMK. During the travel agent site inspection, I had to apply what I learned about persuasive communication and venue presentation. I felt more confident explaining The Westin Langkawi’s strengths and offerings. It’s fulfilling to see how my academic knowledge is being applied directly in real-world situations.

MC (Fever)

Daily Tasks/Activities:

• Drafted proposals for both wedding and corporate events

• Drafted a contract for a travel agent collaboration

Skills Applied:

• Professional and persuasive writing for different types of client proposals

• Contract drafting focused on clear terms, conditions, and mutual benefits

• Applied organizational skills to manage multiple documents and deadlines

• Strengthened attention to detail and client-specific customization in documents

Challenges Faced:

• Ensuring clarity and accuracy in the travel agent contract to avoid misinterpretation

• Balancing the formal tone of corporate documents with the more personalized approach for wedding proposals

Reflection:
Today’s tasks reminded me how vital it is to understand client expectations when creating proposals and contracts. The balance between creativity for the wedding proposal and formality for the corporate one reflects the versatility I developed through my UMK studies, especially in Business Communication and Event Planning. Drafting the travel agent contract gave me practical experience in legal writing and agreement structuring. I’m growing more confident in my ability to handle real-world documentation that reflects professionalism, accuracy, and brand values.

Daily Tasks/Activities:

• Drafted a proposal for a corporate client

• Drafted contracts for both a corporate client and a travel agent

Skills Applied:

• Professional proposal writing with structured formatting and persuasive content

• Contract drafting involving negotiation terms, service details, and legal clarity

• Applied logical thinking and attention to detail for accuracy in documentation

• Strengthened ability to align proposals and contracts with Westin Langkawi’s standards

Challenges Faced:

• Ensuring consistency across different contracts while adjusting for specific client requirements

• Managing document quality under time pressure, especially when handling multiple drafts in a day

Reflection:
Today’s focus on corporate documentation helped sharpen my writing and analytical skills. Drafting both proposals and contracts gave me the opportunity to apply what I’ve learned in Business Law and Strategic Management from UMK. Understanding client expectations and aligning them with the hotel’s capabilities is crucial for long-term partnerships. I also noticed how important it is to be precise in legal terms while still making documents client-friendly. It was a productive day that strengthened my foundation in corporate communication and hospitality agreements.

Daily Tasks/Activities:

• Drafted a proposal for a travel agent collaboration

• Drafted contracts for both a corporate client and a travel agent

Skills Applied:

• Business writing for travel industry proposals

• Legal and contractual writing for both internal and external agreements

• Time management and document organization

• Applied knowledge of service packages, pricing, and agreement structuring

Challenges Faced:

• Customizing contracts to suit the different requirements of corporate and travel agent clients

• Ensuring all terms were accurate, up to date, and aligned with Westin’s standards

Reflection:
Today involved heavy documentation work, which tested my attention to detail and consistency. Drafting a proposal and two contracts reminded me of the importance of clarity and legal accuracy in hospitality operations—something I learned through Hospitality Law and Sales & Marketing subjects at UMK. I’m beginning to see how proposal and contract writing directly impact business partnerships. The ability to translate service offerings into well-structured documents is a key skill that I’m grateful to develop through this internship.

Daily Tasks/Activities:

• Drafted a proposal for a corporate event

• Drafted contracts for a travel agent and a wedding event

Skills Applied:

• Formal writing and proposal structuring for corporate clients

• Contract drafting tailored to both business (B2B) and personal (wedding) clients

• Adaptability in addressing different contractual needs and expectations

• Applied communication and negotiation knowledge for clear terms and conditions

Challenges Faced:

• Managing different tone and structure between the wedding contract (more personalized) and the travel agent contract (more formal and technical)

• Ensuring each document clearly represented The Westin Langkawi's offerings and maintained brand professionalism

Reflection:
Today was all about document drafting, and I realized how diverse the hospitality industry can be when it comes to client engagement. Each client—corporate, travel agent, and wedding couple—requires a specific tone and contract structure. My background from UMK, particularly in Event Management and Professional Communication, helped guide my approach. I also found that understanding service flow and pricing strategy plays a big role when outlining contract terms. This hands-on experience continues to improve my real-world business writing and negotiation preparedness.

Daily Tasks/Activities:

• Drafted a proposal for a corporate client

• Drafted contracts for both a corporate event and a travel agent collaboration

Skills Applied:

• Structured business proposal writing with client-specific customization

• Drafting contracts that include key terms such as payment, cancellation, and deliverables

• Strengthened understanding of legal components in hospitality agreements

• Applied organizational and multitasking skills to manage multiple documents effectively

Challenges Faced:

• Ensuring that all contract clauses were consistent and aligned with The Westin Langkawi’s policies

• Managing different requirements between corporate clients and travel agents, especially in terms of expectations and deliverables

Reflection:
Today's focus on proposal and contract work helped deepen my practical understanding of hospitality business operations. The theoretical knowledge I gained from Hospitality Law and Business Proposal Writing courses at UMK was clearly applicable, especially when drafting contracts that protect both the hotel and the client. I’ve learned that accuracy, clarity, and tone are crucial to building client trust and maintaining professionalism. Each document I prepare helps build my confidence in handling real-world responsibilities in the events and sales department.

Daily Tasks/Activities:

• Drafted a proposal for a corporate client

• Drafted a contract for a corporate event

Skills Applied:

• Professional business writing for proposals and contracts

• Attention to detail in terms of legal terms, pricing, and deliverables

• Applied time management and document formatting skills

• Strengthened ability to align client needs with The Westin Langkawi’s offerings

Challenges Faced:

• Ensuring the proposal and contract were consistent in terms of package details and timelines

• Maintaining accuracy under time constraints while handling both tasks in one day

Reflection:
Today’s work emphasized the importance of precision and consistency between proposals and contracts. Thanks to the training in Strategic Business Communication and Service Operations at UMK, I was able to craft clear, persuasive content that meets both the client’s and the hotel's objectives. I'm becoming more efficient in preparing client-facing documents and more confident in understanding the structure and language used in formal hospitality agreements.

Daily Tasks/Activities:

• Drafted proposals for a travel agent and a wedding event

• Drafted a contract for a corporate client

Skills Applied:

• Adapted proposal writing to suit different target audiences: travel agents (business tone) and wedding clients (personalized tone)

• Legal writing and formatting for corporate contract agreements

• Time management and multitasking between various client types

• Applied negotiation and service packaging knowledge learned from UMK

Challenges Faced:

• Switching between different communication styles (formal vs. emotional appeal) in proposals

• Ensuring that the corporate contract accurately reflected services without overlooking key clauses

Reflection:
Today required flexibility in both writing and thinking. I had to tailor proposals for two very different audiences—travel agents and wedding clients—which reminded me of the importance of customer segmentation, something I learned in Hospitality Marketing at UMK. Drafting the corporate contract further deepened my understanding of operational and legal alignment. I’m learning that successful communication in hospitality isn’t just about language, but also structure, clarity, and audience focus.

PH (Labour Day)

Daily Tasks/Activities:

• Drafted a proposal for a corporate event

• Drafted a contract for a corporate client

Skills Applied:

• Formal writing skills in drafting client proposals and contracts

• Applied understanding of corporate event requirements and package structuring

• Strengthened attention to detail and document alignment between proposal and contract

• Time management and task prioritization

Challenges Faced:

• Ensuring that the contract terms matched the proposal content to avoid miscommunication

• Managing workload while maintaining high-quality output in both documents

Reflection:
Today was focused on corporate documentation, and I found myself applying a lot of what I learned in UMK, especially in Business Communication and Contract & Negotiation. The ability to clearly define services, timelines, and expectations is vital in maintaining professionalism and trust with clients. Each proposal and contract I draft builds my confidence and prepares me for future roles in the hospitality or corporate events industry.

Daily Tasks:

• Drafted a proposal for a wedding event

• Drafted a contract for a corporate client

Skills Applied:

• Customized proposal writing for a wedding client with personalized and emotive language

• Formal contract drafting aligned with corporate requirements and hotel policies

• Applied service knowledge and package structuring

• Strengthened versatility in adapting tone and content based on client type

Challenges Faced:

• Balancing between creative writing for the wedding proposal and formal legal writing for the corporate contract

• Ensuring all client-specific details were accurate and consistent across documents

Reflection:
Today’s tasks highlighted the importance of flexibility in hospitality communication. The wedding proposal required a warm and engaging tone, while the corporate contract demanded professionalism and precision. My knowledge from Event Planning and Hospitality Sales & Marketing at UMK helped me tailor both documents effectively. This experience continues to sharpen my ability to communicate professionally across different client segments, which is essential in the events and hospitality industry.

Daily Tasks:

• Drafted proposals for a corporate client and a travel agent

• Drafted a contract for a corporate event

Skills Applied:

• Proposal writing tailored for both B2B (corporate) and B2C (travel agent) contexts

• Contract drafting with focus on service agreements, payment terms, and client needs

• Applied skills in organizing package details, pricing, and special conditions

• Enhanced multitasking and prioritization skills in a busy office setting

Challenges Faced:

• Adjusting content and tone based on the audience while maintaining professionalism

• Keeping proposal and contract details consistent to avoid miscommunication

Reflection:
Today reinforced my ability to handle multiple documentation tasks for different types of clients. My learning from Customer Relationship Management and Business Communication at UMK played a big role in how I structured both the proposals and contract. I'm becoming more confident in writing clearly, persuasively, and accurately—skills that are crucial in maintaining the high standards of The Westin Langkawi and ensuring client satisfaction.

Daily Tasks:

• Drafted proposals for a corporate event and a wedding

• Drafted a contract for a corporate client

Skills Applied:

• Professional proposal writing with audience-specific content and structure

• Legal and operational understanding in drafting corporate contracts

• Time management in handling multiple clients’ requirements

• Applied knowledge from UMK courses like Event Management and Professional Writing in Hospitality

Challenges Faced:

• Balancing formal and emotional tones across the wedding and corporate proposals

• Ensuring that contractual terms aligned with what was promised in the proposal

Reflection:
Today’s work tested my ability to shift between different client needs and tones. Crafting a wedding proposal required emotional appeal and personalization, while the corporate proposal and contract demanded a formal and structured approach. I realized how essential communication flexibility is in the hospitality industry—something that was strongly emphasized during my studies at UMK. These experiences are helping me develop precision, empathy, and professionalism in written communication.

Daily Tasks:

• Drafted a proposal for a travel agent

• Prepared a name list for an upcoming event

• Attended a training session with the HR department from 4:00 PM to 6:00 PM

Skills Applied:

• Professional proposal writing for B2B collaboration

• Data organization and attention to detail in managing event-related documents

• Learned HR-related knowledge such as workplace policies, communication, and professionalism during training

• Applied administrative and communication skills gained from UMK coursework

Challenges Faced:

• Ensuring accuracy while compiling the event name list under time pressure

• Adapting quickly to new information during HR training and understanding how it applies to real workplace settings

Reflection:
Today offered a valuable mix of administrative work and professional development. Drafting a proposal helped reinforce my writing and client handling skills, while preparing the name list taught me the importance of precision in event coordination. The HR training was especially insightful—it connected with what I learned in UMK's Human Resource Management class and reminded me how important workplace culture and communication are in hospitality. I’m grateful for the exposure to both operations and internal development.

Daily Tasks:

• Drafted promotional email to market a package

• Conducted site inspection for a travel agent handling a group of 22 Pax

• Answered incoming calls and inquiries from customers

Skills Applied:

• Email marketing and promotional writing tailored to client interests

• Communication and presentation skills during site inspection

• Applied customer service and problem-solving skills over the phone

• Leveraged knowledge from UMK’s Hospitality Marketing and Customer Service Management courses

Challenges Faced:

• Creating a compelling email that balances promotional content with professionalism

• Managing time efficiently while juggling multiple tasks including calls and site tours

• Handling inquiries with confidence and ensuring accurate information was provided

Reflection:
Today was a great mix of marketing, operations, and guest relations. Writing the promotional email allowed me to apply marketing strategies I learned at UMK, ensuring the content was both attractive and informative. Conducting a site inspection for a large group taught me the importance of clear communication and group coordination. Handling customer calls also strengthened my confidence and taught me how to think quickly when addressing questions. This blend of tasks shows how diverse and dynamic the hospitality industry really is.

PH (Wesak Day)

Daily Tasks:

• Drafted a proposal for a corporate event

• Drafted a contract for a travel agent

Skills Applied:

• Professional writing and structuring of corporate proposals

• Contract drafting with emphasis on accuracy, service scope, and terms & conditions

• Applied knowledge from UMK courses like Business Communication and Event Planning & Coordination

• Strengthened analytical and documentation skills

Challenges Faced:

• Ensuring consistency between proposed services and contract clauses

• Navigating different formats and expectations between corporate and travel agent documentation

Reflection:
The experience today helped me understand how crucial it is to ensure alignment between what is proposed and what is legally agreed upon. My knowledge from UMK really helped me structure the documents clearly and professionally. Each time I prepare proposals and contracts, I become more confident in handling real-world documentation in the hospitality industry. This also reminded me how accuracy and client understanding go hand-in-hand in building professional trust.

Daily Tasks:

• Drafted a corporate proposal for Maybank/Hopscotch

• Drafted a contract for a corporate client

• Conducted a room checklist for Top Performa guests

Skills Applied:

• Corporate proposal writing tailored to specific clients (Maybank/Hopscotch)

• Contract drafting in line with corporate service agreements

• Attention to detail and quality assurance through room inspection/checklist

• Applied skills from UMK’s Strategic Hospitality Management and Quality Management in Tourism & Hospitality

Challenges Faced:

• Understanding client-specific needs (Maybank/Hopscotch) to tailor the proposal content

• Ensuring contract details match proposed offerings

• Maintaining high standards during room inspection for VIP guests

Reflection:
Today's tasks reminded me how important client customization and service excellence are in hospitality. Drafting for brands like Maybank/Hopscotch required me to be more precise and professional in tone, applying what I’ve learned at UMK about corporate communications. Doing the room checklist helped me understand how top-tier service is maintained for VIP guests. This combination of front-end and back-end responsibilities gave me a more holistic view of event and guest management at The Westin Langkawi.

Daily Tasks:

• Drafted proposals for corporate event and wedding

• Drafted contract for a corporate client

• Continued room checklist for Top Performa guests

Skills Applied:

• Adapted writing skills to suit both formal corporate and emotionally engaging wedding proposals

• Applied contract drafting skills with attention to detail and clarity

• Quality control and guest readiness evaluation through room inspection

• Utilized knowledge from UMK courses such as Event Management, Hospitality Operations, and Service Quality Management

Challenges Faced:

• Managing time efficiently while handling both administrative and operational tasks

• Switching between different tones and expectations for wedding vs. corporate content

• Ensuring all rooms for Top Performa guests met high brand standards under time constraints

Reflection:
Today provided a good balance of documentation and on-ground operations. The proposal work pushed me to refine how I write for different client types, while the room checklist reminded me of the importance of every guest touchpoint. At UMK, I learned that guest satisfaction isn’t just about the event itself—but the full experience, including room readiness. I'm learning to manage multiple priorities, which is crucial in hospitality, especially when delivering both back-end planning and front-line service excellence.

Daily Tasks:

• Drafted proposals for travel agent and corporate clients

• Drafted a contract for a corporate event

Skills Applied:

• Developed client-specific proposals with appropriate formatting and professional language

• Strengthened legal and operational understanding through contract drafting

• Time management and multitasking across different client segments

• Applied principles from UMK courses like Business Communication, Tourism Marketing, and MICE Management

Challenges Faced:

• Ensuring proposal content aligned with client expectations and Westin's service offerings

• Maintaining clarity and legal accuracy in contract terms under tight timelines

Reflection:
Today’s work was heavily focused on documentation, which deepened my understanding of the behind-the-scenes work that ensures events and bookings run smoothly. Drafting both travel agent and corporate proposals taught me how to tailor messages to different audiences, a skill reinforced during my time at UMK. The contract work reminded me how crucial precision and professionalism are, especially in agreements that represent the hotel's standards. I can feel my confidence growing with each task I complete.

Daily Tasks:

• Drafted proposals for travel agent and corporate clients

• Drafted contract for a travel agent

Skills Applied:

• Enhanced proposal writing tailored to business and tourism-related clients

• Practiced contract drafting with a focus on clear terms, pricing, and deliverables

• Applied communication and organizational skills developed during UMK studies, especially in Tourism Planning and Hospitality Business Communication

Challenges Faced:

• Ensuring all proposal details and contract terms are accurate and aligned with the clients’ expectations

• Managing multiple documents with different client needs and timelines

Reflection:
Today's tasks gave me more confidence in preparing both proposals and formal contracts. I’m becoming more aware of the level of detail and structure required when dealing with external clients like travel agents and corporate groups. What I learned at UMK about client-focused planning and professional communication really helped me produce clearer, more effective documents. It's rewarding to see how classroom knowledge directly supports my work at The Westin Langkawi.

Daily Tasks:

• Drafted proposal for a corporate client

Skills Applied:

• Improved proposal writing skills with a focus on professional tone, formatting, and tailored offerings

• Strengthened attention to detail and alignment with client objectives

• Applied knowledge from UMK’s Business Communication and Corporate Event Management subjects

Challenges Faced:

• Ensuring the proposal reflects the client's brand values and specific requirements

• Maintaining consistency and clarity throughout the document under time pressure

Reflection:
Even though today focused on a single task, it was a valuable exercise in quality over quantity. Drafting a corporate proposal reminded me of the importance of understanding the client’s perspective and aligning services with their goals. My background from UMK helped me present the content in a way that’s both persuasive and professional. Every proposal I draft now feels more refined compared to when I started this internship—showing my steady growth and learning curve.

Daily Tasks:

• Drafted proposals for corporate client and travel agent

Skills Applied:

• Adapted proposal writing to suit different client segments (corporate vs. travel industry)

• Strengthened organizational and formatting skills in professional documents

• Applied UMK knowledge from Tourism Marketing, Hospitality Management, and Client Relationship Management

Challenges Faced:

• Ensuring each proposal met the specific expectations and tone required by the different client types

• Balancing multiple document requests while maintaining quality and detail

Reflection:
Drafting proposals for both corporate and travel agent clients today highlighted the need to be flexible in communication style and proposal content. It reminded me of what I learned at UMK about market segmentation and tailoring offers accordingly. I’ve also become more efficient with formatting and structuring, which helps me manage my workload better. This experience continues to sharpen my skills for real-world hospitality and tourism operations.

Daily Tasks

• Arranged site inspection for a corporate meeting

• Followed up with Maybank regarding contract details and confirmation

Skills Applied

• Coordination and scheduling skills for corporate site inspections

• Professional communication and client follow-up etiquette

• Applied knowledge from UMK’s Event Planning & Coordination and Business Communication courses

Challenges Faced:

• Ensuring all departments involved in the site inspection were properly informed and prepared

• Managing clear, polite, and effective communication during follow-up with a major client (Maybank)

Reflection
Today gave me practical experience in handling client relations and coordinating internal efforts to support site visits. Following up with Maybank allowed me to put my communication skills into action, especially in maintaining a professional tone while ensuring the progress of the contract. It reminded me how important responsiveness and organization are when dealing with corporate clients—something emphasized during my studies at UMK.

Daily Tasks:

• Drafted proposal for wedding or other client inquiries

• Assisted Daniel with client follow-ups

Skills Applied:

• Improved proposal writing for wedding-related events, focusing on personalized details

• Enhanced client communication skills through observation and assistance in follow-ups

• Applied skills from UMK’s Event Management, Customer Relationship Management, and Hospitality Sales Techniques

Challenges Faced:

• Adapting proposals quickly based on client-specific requirements

• Understanding the best approach when assisting in client communications to maintain professionalism and clarity

Reflection
Today was a great opportunity to handle both proposal writing and client relationship management. Helping Daniel with follow-ups gave me real insight into how professionals build trust and maintain communication with clients. The knowledge I gained at UMK—especially in managing client expectations and customizing event proposals—was really useful today. It feels rewarding to be involved in the full process, from inquiry to follow-up.

Daily Tasks:

• Assisted in drafting proposals for wedding, corporate, and travel agent clients

• Answered phone calls and inquiries from clients

Skills Applied:

• Strengthened multitasking and time management by handling multiple proposal types

• Practiced professional telephone etiquette and client communication

• Applied UMK knowledge from Hospitality Front Office Operations, Event Proposal Development, and Customer Service Management

Challenges Faced:

• Managing simultaneous proposal tasks while maintaining attention to detail

• Responding to client inquiries over the phone confidently and accurately

Reflection:
Today required focus and flexibility, especially when working on different proposals and handling client calls. I had to switch quickly between different event types and client needs, which helped me improve my adaptability. What I learned at UMK about effective communication and structured proposal writing made the process easier. Dealing with phone calls also boosted my confidence in front-line customer interaction.

Daily Tasks:

• Assisted in drafting three different proposals: one for a wedding, one for a corporate client, and one for a travel agent

Skills Applied:

• Developed skills in customizing proposals based on different client needs and event types

• Improved efficiency in proposal formatting, package detailing, and alignment with brand standards

• Applied UMK knowledge from Event Planning & Management, Tourism Product Development, and Corporate Communication

Challenges Faced:

• Managing the unique requirements of each client type within a limited time

• Ensuring consistency in proposal quality while switching between very different markets

Reflection:
Today was a good exercise in managing workload across various event segments. Each proposal required a different tone, layout, and content structure, which helped me improve my flexibility and attention to detail. My UMK coursework really helped—especially in understanding how to match client expectations with suitable packages and services. I feel more confident in handling diverse client needs professionally.

Daily Tasks:

• Assisted in drafting proposals for various clients

• Answered incoming calls and inquiries from potential and existing clients

Skills Applied:

• Improved communication and interpersonal skills through phone handling

• Enhanced proposal writing skills, especially in organizing information clearly and persuasively

• Applied knowledge from UMK’s Professional Communication in Hospitality, Event Writing & Design, and Client Service Operations

Challenges Faced:

• Handling multiple calls while balancing proposal tasks

• Ensuring accurate information was provided over the phone without delays or confusion

Reflection:
Today tested my ability to multitask between writing and front-line communication. Answering client calls helped me strengthen my confidence and professionalism in live interactions. At the same time, assisting with proposal drafting continued to reinforce my understanding of event structuring and pricing strategies. Thanks to what I’ve learned at UMK, I was able to handle both roles more smoothly and efficiently.

Daily Tasks/Activities:

• Drafted proposals for corporate and government clients

• Answered calls and inquiries from customers

Skills Applied:

• Gained experience in tailoring proposals for different sectors (corporate vs. government)

• Strengthened formal communication skills, especially in proposal language and structure

• Applied UMK knowledge from Public Sector Administration, Business Proposal Writing, and Customer Service in Tourism & Hospitality

Challenges Faced:

• Crafting proposals that meet specific government standards and expectations

• Managing call inquiries while maintaining focus on document preparation

Reflection:
Today, I had the opportunity to work on more formal and detailed proposals, especially for government clients, which required a higher level of accuracy and professionalism. I also had to balance this with answering client calls, which challenged my time management. My studies at UMK were very helpful—especially lessons on handling different stakeholder expectations and preparing structured, compliant documents.

Daily Tasks:

• Drafted proposals for wedding and government clients

• Answered incoming calls and inquiries from clients

Skills Applied:

• Developed versatility in proposal writing for both formal (government) and personal (wedding) events

• Strengthened client communication skills over the phone

• Applied UMK knowledge from Event Management, Proposal Development Techniques, and Hospitality Communication Skills

Challenges Faced:

• Adapting tone and content to suit both government protocols and wedding preferences

• Managing distractions from phone calls while focusing on proposal drafting

Reflection:
Today required flexibility as I worked with two very different proposal styles—one highly formal and structured, the other more personal and creative. Answering client calls also tested my ability to stay calm and helpful under pressure. What I’ve learned at UMK helped me adjust my language, format, and approach to fit each client type, proving how valuable academic preparation is in real-life hospitality work.

PH (The Yang di Pertuan Agong's Birthday)

Daily Tasks:

• Drafted proposals for wedding and corporate clients

• Answered phone calls and responded to client inquiries

Skills Applied:

• Strengthened writing and editing skills in preparing proposals for different client needs

• Improved verbal communication and customer service skills through phone interactions

• Applied UMK knowledge from Event Planning & Coordination, Business Communication, and Hospitality Customer Service

Challenges Faced :

• Balancing time between handling calls and completing proposal drafts

• Ensuring each proposal matched client expectations and Westin Langkawi’s standards

Reflection:
Today helped me refine my multitasking abilities—switching between proposal work and client calls. Each task required focus and attention to detail, especially since wedding proposals are more personalized while corporate ones are more formal. The skills and theories I learned at UMK truly helped in understanding how to handle client requests professionally and draft proposals that are client-specific and goal-oriented.

Daily Tasks:

• Drafted proposals for wedding, corporate, and travel agent clients

• Answered incoming calls and provided information to clients

Skills Applied

• Improved ability to adapt proposal structure and content based on client category

• Enhanced multitasking skills by managing administrative work and communication tasks simultaneously

• Applied UMK knowledge from Tourism Marketing, Event Proposal Development, and Customer Relationship Management

Challenges Faced:

• Managing three different proposal types in one day with varied requirements

• Staying organized and accurate while handling back-to-back calls and document tasks

Reflection:
Today was intense but rewarding. Handling proposals for three different segments taught me how to shift my writing style and content quickly based on client type. It also showed the importance of clear communication—both in writing and on calls. Thanks to UMK’s solid foundation, I was able to stay professional, efficient, and client-focused throughout the day.

Daily Tasks:

• Drafted proposals for wedding and corporate clients

• Answered phone calls and assisted clients with inquiries

Skills Applied:

• Strengthened proposal writing skills with focus on both formal (corporate) and personalized (wedding) content

• Enhanced verbal communication skills when dealing with client calls

• Applied UMK knowledge from Event & Hospitality Communication, Client Engagement Strategies, and Proposal Writing & Planning

Challenges Faced:

• Managing workload while ensuring quality and accuracy in proposals

• Handling multiple calls while staying focused on drafting tasks

Reflection:
Today's tasks helped reinforce the importance of clarity, tone, and customization in proposal writing. Answering calls required me to stay composed and responsive while juggling administrative duties. What I’ve learned at UMK, especially in writing techniques and communication etiquette, played a big role in helping me stay efficient and confident throughout the day.

Daily Tasks:

• Drafted proposals for corporate and travel agent clients

• Answered phone calls and responded to client inquiries

Skills Applied:

• Developed adaptability in proposal writing by addressing different client needs and expectations

• Strengthened communication skills through consistent phone engagement

• Applied UMK knowledge from Tourism & Business Communication, Client Service Management, and Proposal Development Techniques

Challenges Faced:

• Balancing time effectively between call handling and completing multiple proposals

• Ensuring that each proposal remained clear, persuasive, and professional

Reflection:
Today I had the chance to work with two distinct types of clients—corporate and travel agents—which helped sharpen my ability to tailor content accordingly. Answering calls while drafting also tested my multitasking and time management. The communication and writing skills I gained at UMK made it easier to adapt and stay productive. It’s satisfying to see how academic knowledge translates into daily responsibilities.

MC (Fever)

Daily Tasks:

• Assisted in drafting proposals for corporate and travel agent clients

• Followed up with clients regarding ongoing proposals and inquiries

• Answered phone calls and provided relevant information

Skills Applied:

• Strengthened proposal writing and editing skills through hands-on assistance

• Improved communication and follow-up techniques with clients

• Applied UMK knowledge from Professional Communication, Client Management, and Tourism Business Strategy

Challenges Faced:

Ensuring consistent follow-up without being too repetitive or pushy

Managing multiple client responses and expectations at the same time

Reflection:
Assisting in drafting proposals and following up with clients gave me more insight into how important clear communication and timing are in building client trust. Handling calls while managing follow-ups also taught me to prioritize tasks and stay organized. Thanks to what I learned at UMK, especially in customer-focused strategies, I felt more confident and prepared to handle these real workplace scenarios.

Daily Tasks:

• Assisted the team in drafting a proposal for a corporate client

• Answered incoming phone calls and responded to client inquiries

Skills Applied:

• Improved proposal formatting and content customization for corporate needs

• Enhanced professional phone etiquette and real-time communication skills

• Applied UMK knowledge from Corporate Event Planning, Business Communication, and Customer Service Management

Challenges Faced:

• Balancing between helping with proposal tasks and handling frequent client calls

• Ensuring that all communication remained clear and professional under pressure

Reflection:
Today’s experience gave me a better understanding of teamwork in proposal preparation, especially when working with corporate clients. Each call I answered helped improve my confidence in dealing with various types of inquiries. The communication skills and corporate understanding gained from UMK were especially useful in delivering clear and accurate information while supporting proposal drafting tasks.

Daily Tasks:

• Assisted in drafting proposals for corporate, wedding, and travel agent clients

• Followed up with clients regarding event confirmations

• Answered phone calls and responded to client inquiries

Skills Applied:

• Strengthened proposal development skills across different segments (corporate, wedding, travel)

• Improved follow-up communication and negotiation techniques

• Applied UMK knowledge from Event Management, Client Relations, and Business Communication

Challenges Faced:

• Managing varied client expectations while ensuring timely responses

• Balancing multiple types of proposals with different tone, structure, and objectives

Reflection:
Today was dynamic, involving a mix of drafting, follow-ups, and direct communication with clients. I gained deeper insight into how proposals must be tailored depending on the type of client. Following up with clients helped me apply persuasive yet polite communication—a skill I developed from UMK's client engagement modules. I’m learning to multitask better and stay organized under pressure.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Followed up with clients regarding pending responses

• Answered incoming phone calls and responded to inquiries

Skills Applied:

• Enhanced proposal drafting skills for both corporate and wedding segments

• Strengthened communication and client follow-up techniques

• Improved phone etiquette and ability to handle inquiries professionally

• Applied UMK knowledge from Event Management, Sales Strategy, and Business Communication

Challenges Faced:

• Balancing multiple tasks while ensuring quality and accuracy in both communication and documentation

• Maintaining professionalism during live client interactions via phone

Reflection:
Today’s experience gave me practical exposure to managing real client communication and multitasking in a fast-paced environment. I was able to apply my academic knowledge from UMK, especially in areas like client handling, service communication, and professional writing. Assisting the Sales Manager also helped me understand the importance of proposal customization and client satisfaction. This role has continued to build my confidence in working in the hospitality and events industry.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate, government, and wedding clients

• Answered incoming calls and responded to general inquiries from clients

Skills Applied:

• Strengthened proposal development skills across various client categories (corporate, government, wedding)

• Improved multitasking and prioritization while handling both document preparation and front-line communication

• Enhanced phone communication skills and real-time client interaction

• Applied UMK knowledge from Business Communication, Public Sector Management, and Event Planning

Challenges Faced:

• Adapting proposal content to suit the needs and tone required for different client types, especially for government inquiries

• Managing multiple responsibilities while ensuring a professional and calm tone during client calls

Reflection:
Today provided a broader understanding of how proposal writing differs between corporate, government, and private event clients. Each category requires a unique tone, offer structure, and approach. I also learned the importance of maintaining clear, polite communication when handling phone calls. These tasks helped me apply what I’ve learned at UMK in client segmentation and formal communication, and they pushed me to become more confident in handling diverse responsibilities in a real working environment.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered incoming calls and provided responses to client inquiries

Skills Applied:

• Strengthened proposal drafting skills by catering to different client needs (business vs. event-based)

• Enhanced verbal communication skills through handling phone inquiries

• Applied UMK knowledge from Sales and Marketing, Event Management, and Customer Service Communication

Challenges Faced:

• Ensuring each proposal met client expectations while aligning with company offerings

• Managing time effectively while switching between administrative work and phone interactions

Reflection:
Today helped reinforce the importance of customizing proposals to suit the client’s purpose—whether for a business meeting or a personal event. The tasks I completed align closely with what I’ve studied at UMK, especially in terms of crafting service-based solutions and maintaining professionalism in communication. I’m becoming more confident in managing proposal tasks and handling real-time client engagement.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered incoming phone calls and responded to inquiries from potential clients

Skills Applied:

• Continued strengthening proposal writing skills for different client categories

• Applied professional communication techniques while handling calls

• Improved consistency and attention to detail in preparing client documents

• Applied UMK knowledge from Hospitality Sales, Client Relations, and Professional Writing

Challenges Faced:

• Maintaining focus and accuracy while handling repetitive tasks

• Managing quick responses over the phone while still ensuring clear and polite communication

Reflection:
Today’s tasks helped reinforce my ability to manage core responsibilities in the sales department. I noticed that even though the work may feel routine, consistency and quality are still very important. Handling both proposal drafting and phone calls showed me how crucial time management and a positive attitude are in this role. The knowledge I gained at UMK continues to guide me, especially in areas like structured writing and customer service etiquette.

Daily Tasks:

• Assisted the Sales Manager in drafting proposals for corporate clients, wedding events, and travel agents

• Reviewed requirements from different client segments to tailor the proposals accordingly

Skills Applied:

• Strengthened proposal writing skills across various industries (corporate, wedding, and tourism)

• Improved adaptability in customizing offers based on client type and preferences

• Applied UMK knowledge from Service Marketing, Client Segmentation, and Tourism Business Strategy

Challenges Faced:

• Adjusting tone, layout, and content of proposals to match different target audiences

• Managing time effectively while juggling three different proposal types within one workday

Reflection:
Today’s experience taught me how diverse and dynamic the proposal process can be depending on the client type. It reminded me of what I learned at UMK about tailoring communication strategies for different markets. Assisting with proposals for travel agents was especially interesting, as it gave me insight into partnership-building within the tourism sector. This day helped me improve my flexibility and sharpened my understanding of sales communication in hospitality.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered incoming phone calls and handled client inquiries

Skills Applied:

• Strengthened proposal writing and formatting skills for both business and event segments

• Applied professional communication skills during phone interactions

• Practiced multitasking between administrative and client-facing tasks

• Used UMK knowledge from Sales Techniques, Event Planning, and Customer Communication

Challenges Faced:

• Ensuring clarity and relevance in proposal content while working under time pressure

• Maintaining a calm and helpful tone over the phone while juggling other tasks

Reflection:
Reaching Day 80 of my internship, I feel more confident and capable in my role. Today’s tasks reinforced how important it is to stay organized and adaptable when supporting multiple client types. The hands-on experience continues to complement what I studied at UMK, especially in terms of managing client expectations and delivering high-quality sales proposals. I can see real growth in my ability to communicate professionally and contribute meaningfully to the sales team.

PH (Wesak Day)

PH ( Birthday Of Sultan Kedah)

Daily Tasks:

• Assisted Sales Manager in drafting proposals for both corporate clients and wedding events

• Answered phone calls and responded to inquiries from clients and potential guests

Skills Applied:

• Further developed skills in proposal writing with a focus on tailoring offers to client needs

• Strengthened communication and problem-solving skills during live calls

• Applied UMK knowledge from Service Design, Sales Strategy, and Client Relations

Challenges Faced:

• Managing workload while ensuring all proposals were accurate and professionally presented

• Staying calm and clear during unexpected or last-minute client inquiries over the phone

4. Reflection/Notes:

The responsibilities I handled today continued to sharpen my communication and writing skills, both of which are critical in the hospitality sales environment. Supporting different client types helped me apply classroom theories from UMK in real-time, particularly when adjusting tone and content to suit each audience. I’ve become more comfortable managing multiple tasks in a professional setting, and I’m proud of the progress I’ve made so far.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered phone calls and responded to client inquiries

• Supported the Event Manager in preparing an invoice for a top-performing company’s event

Skills Applied:

• Strengthened proposal writing and formatting skills for various client segments

• Improved phone handling and client communication techniques

• Learned the basic process of invoice preparation and documentation

• Applied UMK knowledge from Sales Management, Financial Documentation, and Customer Service

Challenges Faced:

• Managing multiple responsibilities in a short time frame

• Ensuring accuracy and professionalism in the invoice to maintain the company’s standard

• Adjusting communication style when switching between sales and event-related tasks

Reflection/Notes:
Today was a great opportunity to be involved not only in the sales department but also to assist in event operations. Helping with the invoice allowed me to understand the financial side of event management, which I’ve studied in UMK but never experienced hands-on. It showed me how departments are interconnected and how attention to detail is important in every task. I’m proud of how I handled the workload and kept a positive attitude throughout.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered incoming phone calls and responded to client inquiries

• Helped Event Manager by scanning invoices individually and sending them to her email

Skills Applied:

• Continued improving proposal writing for different client types

• Strengthened communication skills through client phone interactions

• Learned how to handle and organize administrative documents (scanning and emailing invoices)

• Applied UMK knowledge from Office Administration, Sales Strategy, and Customer Communication

Challenges Faced:

• Ensuring accuracy while scanning and organizing multiple invoices

• Managing time effectively while switching between sales and administrative support tasks

• Maintaining focus during repetitive tasks while still ensuring quality

Reflection/Notes:
Today taught me the importance of small but essential administrative tasks that support the smooth running of both the sales and events departments. While scanning invoices may seem simple, it requires attention to detail and proper organization — skills that are valuable in any professional role. Balancing between client-facing responsibilities and back-end support helped me become more versatile. The experience also reminded me how every role, no matter how small, contributes to the bigger picture of guest satisfaction and business success.

PH (awal muharram)

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate and wedding clients

• Answered incoming phone calls and handled client inquiries professionally

• Helped Event Manager by scanning invoices one by one and re-sending them to her email as requested

Skills Applied:

• Strengthened proposal writing skills for various client types

• Practiced effective communication and call handling in a business environment

• Gained experience in organizing and processing documents accurately

• Applied UMK knowledge from Administrative Support, Sales Communication, and Event Coordination

3. Challenges Faced:

• Repeating the invoice scanning task required extra patience and precision

• Managing different responsibilities while maintaining efficiency and accuracy

• Avoiding errors while handling a repetitive but important administrative process

4. Reflection/Notes:
Although today’s task of re-scanning invoices was repetitive, it taught me the importance of precision and responsibility in administrative work. Supporting both the sales and events teams gave me insight into how departments rely on each other to operate smoothly. I was also able to apply my communication and organizational skills effectively. The experience reminded me that in the hospitality industry, every task — big or small — contributes to client satisfaction and operational success.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate clients, travel agents, and wedding events

• Answered incoming phone calls and responded to client inquiries throughout the day

2. Skills Applied:

• Further developed proposal writing for diverse client segments (corporate, travel, and wedding)

• Strengthened verbal communication and inquiry-handling skills over the phone

• Practiced multitasking between documentation and front-line communication

• Applied UMK knowledge from Tourism & Hospitality Sales, Business Communication, and Client Service Management

3. Challenges Faced:

• Adapting proposals to fit different client expectations within the same workday

• Staying composed and efficient while responding to multiple client inquiries across different needs

• Managing time and focus between administrative tasks and direct customer interaction

4. Reflection/Notes:
Handling different types of clients in one day gave me a deeper appreciation of the versatility required in the sales department. Each proposal had different tones and priorities, and answering client calls throughout the day helped me sharpen my professionalism and confidence in communication. Today’s experience reflected what I’ve learned at UMK, especially in understanding market segmentation and effective customer handling. It was a productive and insightful day that pushed me to be more adaptive and organized.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate clients, travel agents, and wedding events

• Answered phone calls and handled inquiries from clients throughout the day

2. Skills Applied:

• Strengthened skills in drafting customized proposals for different client types

• Improved verbal communication and phone etiquette when handling client inquiries

• Applied multitasking skills to balance administrative and client-facing responsibilities

• Utilized UMK knowledge from Client Communication, Hospitality Sales, and Tourism Marketing

3. Challenges Faced:

• Managing multiple proposal drafts while ensuring each one met specific client requirements

• Staying composed and professional during back-to-back phone inquiries

• Maintaining attention to detail when switching between client categories

4. Reflection/Notes:
Today highlighted the importance of flexibility and client focus in the hospitality industry. Working on proposals for corporate, wedding, and travel segments in one day helped me realize how unique each client’s needs are and how important it is to adjust content and tone accordingly. The experience also improved my confidence in handling phone calls professionally — something I used to find intimidating. I’m seeing more clearly how the skills I learned at UMK directly support the work I’m doing during this internship.

Daily Tasks:

• Assisted Sales Manager in drafting proposals for corporate clients, travel agents, and wedding events

• Answered phone calls and handled inquiries from clients throughout the day

2. Skills Applied:

• Strengthened skills in drafting customized proposals for different client types

• Improved verbal communication and phone etiquette when handling client inquiries

• Applied multitasking skills to balance administrative and client-facing responsibilities

• Utilized UMK knowledge from Client Communication, Hospitality Sales, and Tourism Marketing

3. Challenges Faced:

• Managing multiple proposal drafts while ensuring each one met specific client requirements

• Staying composed and professional during back-to-back phone inquiries

• Maintaining attention to detail when switching between client categories

4. Reflection/Notes:
Today was not just another working day—it was special and emotional. The Westin Langkawi team, together with the KL team, organized a small farewell ceremony for me to mark the end of my internship. I felt truly appreciated and valued as part of the team. This gesture reminded me how important it is to create a positive work environment and strong team spirit.

Looking back, I can confidently say that I’ve grown professionally and personally throughout this internship. All the tasks—from proposal writing to answering client calls—allowed me to apply the knowledge I gained at UMK in a real hospitality setting. I’m leaving with new skills, industry experience, and meaningful memories that I’ll carry forward in my career journey.

Daily Tasks:

• Completed final handover of remaining tasks and documents

• Expressed gratitude and said farewell to the Sales and Events teams

• Reflected on internship experience and had final check-in with Sales Manager

2. Skills Applied:

• Practiced professionalism in closing internship responsibilities

• Demonstrated appreciation, teamwork, and communication with the team

• Applied reflective thinking to summarize learning experience

• Drew connections between UMK academic knowledge and real workplace applications

3. Challenges Faced:

• Managing emotions while saying goodbye to a supportive team

• Ensuring all work was completed and no task was left unfinished

• Letting go of a routine and environment that had become familiar and meaningful

4. Reflection/Notes:
Today marked the end of my internship journey at The Westin Langkawi. It was a day filled with mixed emotions—gratitude, joy, and a little sadness. I officially completed all tasks and thanked the entire Sales and Events teams for their constant guidance, trust, and support throughout these past few months.

This internship has been more than just a training program—it was a place where I grew, learned, and found confidence in myself. From drafting proposals to handling real client inquiries, every task prepared me for the professional world. The knowledge and soft skills I developed, especially those I learned at UMK, were put to the test and truly strengthened here.

Ending with a beautiful farewell ceremony and warm wishes from both the Langkawi and KL teams made me feel proud of how far I’ve come. This experience will always be close to my heart and a strong foundation for the career I aim to build.