30-31/05/2022 REFRAMING Wolfman by Mariana Woznarowycz Maluf Piereck https://padlet.com/marianamaluf1/9q6les5lto1ns48 Great ideas come from well framed questions en-us 2022-05-25 08:54:28 UTC 2024-10-14 18:14:29 UTC hello@padlet.com https://padlet.net/icons/png/1f50d.png REMEMBER to use HMW! and TRY TO USE VERBS :) marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092393 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092393 JOB STORY marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092396 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092396 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092397 How might we allow Azzraal who manage the financial state of family include his wife and his sister to manage their insurance policy payment every month on time ?


]]> 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092397 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092398 How might we help Azzraal who like to be in control in every single transaction made to have peace of mind on the insurance payment by ensuring the security and accuracy of amount is made?





]]> 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092398 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092399 How Might we provide assurance and convince Azzraal to embark on the automation/schedule approach in his moving forward bill payment transactions ?
 




]]> 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092399 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092400 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092400 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092401 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092401 CIAO marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092402 2022-05-25 08:54:28 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2199092402 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204259735 2022-05-30 07:01:53 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204259735 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204380803 HMW allow Azzraal's family to nourish financial independence and responsible decision making without relying on Azzraal all the time?

]]> 2022-05-30 08:35:05 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204380803 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204383353 HMW support less tech-savvy customers upskill their online banking capabilities and feel confident banking online?

]]> 2022-05-30 08:37:24 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204383353 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204389153 HMW provide Azzraal to be in control in managing each bill payment with peace of mind and knowing each transaction to go through successfully?]]> 2022-05-30 08:42:34 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2204389153 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205292300 HMW lead Azzraal in the right direction to manage his multiple upcoming bill payment transactions ?]]> 2022-05-31 02:00:18 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205292300 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205301660 HWM convince Azzraal to perform a recurring bill payment?]]> 2022-05-31 02:08:00 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205301660 By providing guided / question prompts on screen to ease the customer navigation for their payments AND make available online chat to help anytime https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205366114 2022-05-31 02:58:43 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205366114 By providing demo session on the internet banking features https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205366819 2022-05-31 02:59:18 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205366819 By availing the internet banking terminal at branch with assisted helper for customer to try out https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205368749 2022-05-31 03:00:48 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205368749 By... https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205368798 - Azzraal guiding his family members to setup internet banking apps & assisst on the usage]]> 2022-05-31 03:00:50 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205368798 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205369012 1. conduct online & offline workshops to provide online banking education
2. enhance FAQ and user end to end steps and processes in the ocbc website
3. provide reliable contacts for customer less tech savvy to be able to reach out whenever they have queries

]]> 2022-05-31 03:01:02 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205369012 By providing clear step by step options after each click in the system. https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205370057 2022-05-31 03:01:54 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205370057 By making online chat available to help customer instantly https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205371386 2022-05-31 03:03:03 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205371386 By sharing the common FAQ which customer commonly faced https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205372580 2022-05-31 03:04:04 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205372580 By allowing customer to connect to customer service support if customer requires personal assistance https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205373992 2022-05-31 03:05:08 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205373992 By providing adequate training to newly onboard customer who is new to internet banking https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205375683 2022-05-31 03:06:31 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205375683 marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389041 2022-05-31 03:18:01 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389041 HOW marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389542 2022-05-31 03:18:20 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389542 NOW marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389762 2022-05-31 03:18:29 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389762 WOW marianamaluf1 https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389969 2022-05-31 03:18:40 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205389969 By allowing customer to pay bills or perform online transfer directly from their day-to-day app/system that they are used with such as HR management, or Sales/ accounts system, or even from Word/ Excel https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205420566 2022-05-31 03:48:32 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205420566 By enabling the less tech savvy customer, the demo/illustration has to be very simplify and easy to remember (something like a musical video) pskally https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205421354 2022-05-31 03:49:25 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205421354 By allowing customer to call in to perform their banking transactions pskally https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205421716 2022-05-31 03:49:45 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205421716 What if you were a 6 year old boy or girl? https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205423819 By allowing customer to use speech recognition system to understand child-level language and convert it into a systematic transaction request sent to my mom/dad for approval before it's executed.]]> 2022-05-31 03:51:49 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205423819 What If... https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205426956 Allow other apps to shown the transactions has been transacted or to have rewards program for each transactions done.
You were Elon Musk to create a funny video guidance on how to use the online banking.
You were a 6 year old boy to give toys as reward. 
Basically to conclude is to reward customer.





]]> 2022-05-31 03:55:12 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205426956 You were Elon Musk? https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205427567 Buy up all the banks and standardize all the Operating systems, process, methods, techniques into 1. Users only require to learn 1 method to apply to each bank]]> 2022-05-31 03:55:53 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205427567 Day 2 Day Apps https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205649991 2022-05-31 07:11:21 UTC https://padlet.com/marianamaluf1/9q6les5lto1ns48/wish/2205649991