Study the organizational chart by identify key departments and their functions

Receive safety and behavior guidelines by learn about dress code, punctuality, discipline, reporting structure

Observe how staff manage daily tasks

Help with photocopying and scanning documents

Follow administrative assistant by learn how basic clerical work is managed

Observe documentation process on how letters, licenses, and permits are drafted and approved

Join a weekly department meeting by take notes and observe formal communication styles.

Help tidy up workspace and file back completed documents

Help update notice boards or file inventory lists

Participate in informal team discussions or briefings by taking note how team members plan daily work or delegate tasks.

Perform simple data entry such as input basic information into Excel or internal database

Assisted the Assistant Officer of Islamic Development in distributing essential goods for the Ramadan Visitation Mission (Misi Ziarah Ramadan).

Through this meaningful activity, I learned the importance of teamwork, compassion, and community service.

I gained hands-on experience in organizing and managing aid distribution, improved my communication skills through coordination with team members, and developed a deeper understanding of social responsibility and empathy toward underprivileged communities during the holy month.

Reviewing the bank statement for each supplier.

In this task, I was entrusted with reviewing the bank statements of each supplier as part of the documentation required for the quotation process.

This involved verifying that all payment transactions were accurate and matched supporting documents, ensuring that each supplier met the financial requirements and credibility expected by the organization.

Inserting the last three months of bank statements into the quotation sheet.

After reviewing the documents, I compiled and inserted the bank statements from the past three months into the official quotation sheet for record-keeping and auditing purposes.

Through this task, I strengthened my skills in data management and learned how administrative accuracy plays a crucial role in official processes like quotation evaluation

Participated in the morning tazkirah session organized by the office. These sessions usually took place before working hours and featured short reminders or reflections on Islamic teachings, values, and personal development.

I learned to appreciate how spiritual practices can enhance team unity, emotional well-being, and motivation

Monitoring the employee attendance system to ensure working hours are sufficient and in accordance with the scheduled time.

The goal was to verify if each employee reported to work on time and completed the required number of working hours.

What I learned from this activity is the importance of punctuality. I gained a deeper understanding of how essential it is for employees to be punctual and consistent in their attendance to maintain productivity and discipline in the workplace.

CUTI PERISTIWA NEGERI KELANTAN

HARI RAYA AIDILFITRI

HARI RAYA AIDILFITRI

Assist in compiling financial documents for auditing purposes.

Supported the finance department by organizing and preparing financial records required for internal and external audits.

Through this task, I gained a deeper understanding of the importance of transparency and accuracy in financial documentation

Sort and file documents including letters, memos, financial records, and meeting minutes in appropriate folders.

What I have learned from this task is the importance of proper filing systems in maintaining organized, accessible records. I also have developed skills in categorizing information systematically and improved attention to detail.

Assisted in preparing meeting materials for internal departmental briefing.

Helped print, arrange, and distribute agenda papers and attendance lists for an upcoming department meeting.

I learned how internal meetings are planned and the importance of clear communication and preparation in ensuring smooth proceedings.

Updated inventory list for office supplies and equipment.

Conducted a physical check of office assets and updated the inventory list in the official record system.

I have developed skills in inventory management and understood the importance of keeping accurate records to prevent misuse or loss of assets.

Responded to general public inquiries at the service counter.

Assisted staff in handling walk-in clients, answered basic inquiries, and directed them to the relevant departments.

I strengthened my interpersonal communication skills and gained experience in public service delivery and customer handling.

Scanned and digitized archived documents.

Used the office scanner to convert physical documents into digital format for archiving purposes.

Participated in a community cleanliness campaign organized by the council.

Helped distribute flyers and participated in community awareness activities focusing on cleanliness and waste segregation.

I learned the role of local authorities in engaging with the community and promoting public responsibility through outreach programs.

Assisted in updating the staff leave record system.

Cross-checked manual leave forms with the digital HR system and flagged inconsistencies for supervisor review.

I gained hands-on experience in HR administration and recognized the value of accuracy in personnel record management.

Observed a licensing application process such as food premises, business permit.

Followed an officer during the application process and helped sort submitted documents for license approvals.

I learned about the local licensing procedures and the importance of document completeness and compliance with local government regulations.

Preparing documents for internal meetings

Prepared official documentation for internal meetings such as agenda papers, attendance lists, and printed minutes from previous meetings.

Learned how meeting documents must align with formal municipal standards and understood the flow and requirements of official meetings in local authorities.

Observing the building plan approval process

Observed the development planning department reviewing building plan applications submitted by developers and contractors. Helped organize supporting documents and client files.

I have gained insight into the development approval workflow at the district council level.

I was involved in assisting the Hari Raya Aidilfitri celebration at the district level.

Assisting in the preparation and arrangement of food and drinks for guests, VIPs, and staff members.

I developed event coordination skills, particularly in managing time, logistics, and teamwork under a structured schedule.

Handling public complaints

Assisted staff at the Public Complaints Counter by recording citizen complaints and forwarding them to the relevant departments.

I have improved my interpersonal and communication skills when dealing with the public.

Joined a weekly departmental briefing chaired by a senior officer. Took notes on department progress updates, upcoming events, and internal reminders.

Learned the importance of regular departmental communication.

Supporting the Licensing Department

Helped check business license renewals and ensured required documents such as SSM certificate, previous license, payment receipt were complete.

Understood the local licensing process and importance of ensuring complete documentation.

Site visit with engineering department to monitor progress of housing maintenance project.

Followed officers during inspection of ongoing infrastructure work.

Learned how local councils manage infrastructure projects and coordinate with contractors.

Data entry and record updating for assessment tax (Cukai Taksiran)

Cross-checked physical payment receipts with system entries.

Learned how local tax records are managed.

Celebrating Hari Raya Aidilfitri at Majlis Daerah Jeli

Assisted in event preparation, including arranging tables and chairs, setting up decorative elements, and preparing foods for each department

Strengthened my adaptability and teamwork by managing unexpected situations during the event.

Attended internal staff briefing and departmental update meeting

Took notes during department head presentations and assisted in setting up the meeting space and distributing documents.

Gained exposure to organizational communication and decision-making processes.

Recorded outgoing official letters into the outgoing mail register book.

Wrote complete reference codes for each letter based on the department code, month, year, and serial number.

Improved my skills in attention to detail, clerical accuracy, and record management.

Assisted officers in accessing and filling out the MURNInets (Malaysian Urban-Rural National Indicators Network for Sustainable Development) questionnaire.

Helped input updated statistics and figures into the MURNInets online portal according to the latest available records and survey findings.

Gained exposure to national-level urban sustainability assessment systems used by local authorities.

LABOUR DAY

Assisted in compiling weekly departmental reports and filing completed project records.

Updated internal database with completed tasks from various units.

Learned how data is managed and stored in the council system.

Assisted in compiling monthly staff attendance data.

I checked attendance records for absentees, late comers, and overtime. These were cross-verified with manual punch card data to ensure accuracy.

I developed an understanding of how staff discipline is monitored through attendance.

I assisted the Human Resources Department by organizing and updating staff personal files.

This involved inserting documents such as medical certificates, leave forms, promotion letters, disciplinary memos, and performance appraisals into their respective sections in individual staff folders.

I learned the importance of maintaining a well-organized filing system for employee records.

I attended the morning tazkirah held in the meeting room, delivered by an invited ustaz.

The session focused on spiritual reminders, work ethics in Islam, and the importance of sincerity (ikhlas) in our duties.

The session enhanced my moral awareness and reminded me of the importance of integrity, teamwork, and accountability in all responsibilities.

Helped prepare refreshments, arrange seating, and distribute documents for an internal technical committee meeting.

Understood the protocol for formal meetings and the importance of preparation and accuracy in documentation.

Accompanied the engineering officer to inspect ongoing road maintenance and drainage upgrade projects.

Took photos, recorded condition reports, and updated status in project tracking sheets.

Learned how to check compliance with municipal infrastructure standards.

WESAK DAY

I assisted the administrative unit in conducting a stock check of office supplies such as stationeries, printed forms, and toner cartridges.

Each item’s quantity was verified manually against the previous inventory list.

I learned how to manage inventory in an organized way and the importance of maintaining accurate stock records to ensure smooth daily operations.

Assisted my supervisor in conducting research on the historical background and origin of Jeli, a district in the state of Kelantan.

Collected information from various online sources including official government websites, academic articles, and local history blogs

Gained knowledge about the rich history and development of Jeli, including its transformation from a rural village to a growing district.

Opened and reviewed documents submitted by contractors for two upcoming projects.

I was assigned to assist the procurement and technical unit in opening contractor-submitted documents related to two infrastructure projects. These documents included company profiles, project proposals, financial quotations, and relevant certificates (CIDB, SSM)

I learned how contractor submissions are handled in the early stages of project approval and gained exposure to the types of documents required for project bidding.

Assisted in keying in contractors’ information into a Microsoft Word document as instructed.

Entered details such as contractor names, company registration numbers, contact information, project titles, and assigned budgets.

Learned the importance of accuracy and attention to detail, especially when dealing with financial data.

Accompanied the staff-in-charge to Hospital Tanah Merah to assist in updating the medical report for insurance purposes regarding a staff member involved in a workplace accident.

Observed how medical information and documentation such as diagnosis details, medical certificates (MC), and treatment records were collected and verified for submission to the insurance provider.

Understood the role of the local authority in ensuring proper documentation for employee welfare and legal compliance.

Assisted the HR department in recording staff leave applications.

I reviewed physical leave forms submitted by staff and keyed in the details into the leave tracking system. Each application was matched against the annual leave balance before being filed.

I gained practical exposure to how employee leave is managed and documented.

Assisted the officer-in-charge in drafting an official letter requesting budget allocation for the implementation of an upgrade project.

Referred to previous documents and sample letters to ensure correct formatting, structure, and formal language.

Understood the importance of clear justification and proper documentation when requesting funding for public sector projects.

Assisted in separating and organizing documents according to each staff member’s name to ensure proper record-keeping.

Updated and arranged each file in chronological order for easy reference and auditing purposes.

Gained practical experience in document management and staff record organization within a government office setting.

Assisted in organizing and updating staff files in the HR department.

I sorted documents based on individual staff profiles, updated information in physical files, and ensured all necessary forms were complete.

Improved attention to detail while handling confidential files.

Assisted the technical team in reviewing minor building plan submissions for residential renovations.

Gained insight into urban planning and building regulations and understood the process of approving construction modifications.

Joined health officers to inspect food premises for cleanliness and license validity.

Observed hygiene checks, temperature control, pest control practices, and operator licensing compliance.

Learned to communicate findings professionally during inspections.

Participated in a spiritual and motivational session held at the council hall. The session was delivered by a guest speaker who shared messages on integrity, work ethics in Islam, and the value of sincerity in public service.

Helped the administrative officer in recording and organizing public complaints received via phone calls, emails, and walk-ins into the complaint system.

I gained a deeper understanding of how local authorities respond to community issues. This task sharpened my ability to record data accurately and taught me the importance of tracking complaint trends for service improvement.

Due to a personal family matter, I filled out the formal leave application form provided by the administration unit and submitted it for approval.

BIRTHDAY OF HIS MAJESTY, YANG DI-PERTUAN AGONG

Helped update attendance records by checking biometric records and matching them with manual logs to ensure accuracy.

I understood the importance of accurate attendance tracking for performance management and payroll. I also became familiar with the operation of biometric systems and daily workforce monitoring.

Assisted in conducting a physical inventory check of office equipment and supplies.

Identified and recorded any missing, damaged, or outdated items that needed replacement or disposal.

Learned the importance of systematic checking and documentation in minimizing losses and ensuring accountability.

Attended the monthly staff assembly organized by Majlis Daerah Jeli (MDJ), together with officers and staff from various departments.

Participated in a light aerobic exercise session with staff members as part of the wellness and team-building activity.

Understood the importance of regular staff assemblies in fostering communication, motivation, and transparency within the organization.

HARI RAYA AIDILADHA

HARI RAYA AIDILADHA

Assisted in sorting and arranging documents according to their respective departments to ensure proper organization.

Prepared and compiled the files in separate folders to facilitate easy review by the Head of Unit.

Learned how to organize official documents by department for effective workflow and communication within the organization.

Assisted the Engineering Unit in the preparation of a quotation (sebutharga) for a new development project.

Helped in reviewing and organizing necessary documents.

Understood the legal and procedural importance of transparent and detailed quotation documents in public sector projects.

Observed a weekly internal meeting where officers from different departments shared progress reports and discussed ongoing projects.

I learned how interdepartmental coordination ensures effective municipal governance.

Entered important contractor information into a designated spreadsheet or system, including company names, offered prices and project durations (tempoh kerja) for a new project under the Engineering Department.

Gained experience in handling tender and quotation data accurately for government project evaluation.

Assisted in collecting and compiling staff medical certificates (MC)to be matched with their respective attendance records.

Ensured all documents were properly labeled and stored confidentially in accordance with administrative procedures.

Improved my attention to detail while verifying dates and matching supporting documents with official records.

Assisted in receiving and organizing new stationery items including pens, papers, files, markers, and envelopes.

Helped in recording the quantity and type of each item into the stationery inventory list.

Improved my skills in organizing and categorizing items based on type and frequency of use.

Assisted in sorting and organizing documents based on the respective project names to ensure systematic filing and easy reference.

Cross-checked to ensure all relevant documents were placed in the correct project folders without duplication or misplacement.

Understood how organizing documents by project name helps improve efficiency, transparency, and accountability in local government operations.

Assisted in sorting and organizing documents for all staff members according to their individual names.

Grouped documents such as performance reports and official letters into personal staff folders.

Understood how organized staff documentation contributes to the efficiency of daily operations within the organization.

Assisted in preparing the official paperwork for a proposed event titled “Pesta Kebudayaan Sempena Hari Malaysia.”

Drafted sections of the document including the background and objectives, proposed activities, budget estimation, target audience, and benefits of the program to the local community.

Gained experience in writing formal event proposals for public sector cultural programs.

Assisted in updating the inventory records by recording the dates of item collection into the designated file folder.

Reviewed the inventory log and matched each item with the correct collection date and responsible staff member.

Gained skills in maintaining organized and up-to-date filing systems for administrative records.

Assisted in organizing and categorizing documents submitted by contractors for the current project, based on the department’s cost estimate.

Sorted documents such as quotation forms, company profiles, supporting certificates, and technical proposals.

Understood the importance of maintaining transparency and organization during the contractor evaluation process.

Assisted in recording inventory items that were taken by staff into the official inventory tracking system.

Entered details such as the item name, quantity taken, date of collection, and the name of the staff member who received the items.

Improved my data entry skills and attention to detail when handling itemized and staff-specific records.

I assisted in transferring handwritten complaint forms into the council’s digital complaint tracking database. This involved categorizing complaints according to departments and urgency.

This activity strengthened my data entry accuracy and taught me how systematic recordkeeping helps in monitoring the resolution process.

I was responsible for receiving and recording newly stocked items such as printer ink.

After verifying the items against the supply list, I arranged them neatly in the designated storage area and updated the inventory logbook for reference.

Through this task, I learned how to manage office inventory systematically. I gained experience in verifying stock deliveries, organizing supplies for easy access, and maintaining proper records.

I was assigned to check the availability of printer ink and other related office supplies such as A4 paper, folders, and staplers.

After identifying the low-stock items, I assisted in preparing a simple request form for restocking and coordinated with the store unit to collect the required supplies.

This task taught me how to manage basic office inventory and understand the process of internal requisition.

Attended an exit meeting with my supervisor and provided feedback about the internship. Also received constructive feedback on my performance.

I learned how to accept and apply feedback professionally. This session helped me identify my strengths and areas for improvement, while also teaching me how to communicate in a formal review session.

Assisted in routine administrative tasks such as checking inventory, updating records, and handling minor requests from staff to ensure continuity before my departure.

I became more confident in handling office routines independently. This reinforced my ability to multitask and maintain accuracy in day-to-day tasks.

Joined a short farewell session organized by the department. Gave a short speech and thanked the staff for the guidance and support throughout the internship.

I learned the value of professional relationships, gratitude, and communication. Expressing appreciation and reflecting on my journey helped me build meaningful connections and end the internship on a positive note.