- Evaluate Xperts periodically. 
- Review Xperts to help clients provide informed choices.

Client:
Delivery Process of Services collaboratively
- Provide Transparent Process, such as closure request and project termination. 
- Communicate clearly within team.
- Manage conflict.

Quality Management

- Give real-time and iterative feedback to provide constant refinements to platform.
- Give Xperts review to provide informed choices for future clients. 

Privacy
- Limit private details of Clients to Xperts.

Xpert:
Safeguarding well-being
- Disallow verbal abuse.

Privacy
- Limit private details of Xperts to Clients.

- Integrate project management dashboard with other applications.

Client:
Delivery Process of Services collaboratively
- Monitor project in real-time for faster deliveries and quality standard
- Updating Project Statuses, Proposal statuses; every step of the process.

- Give feedback to CL/PO in order to refine platform for platform UX improvement.

Client:
Client relationship management
- Review clients satisfaction and areas of improvement.
- Market XN by Word-Of-Mouth spread
- Give marketing insights
- Notify Clients of updates on platform's new features based on their feedback.

Client Education & Support
- Provide Client post-service support
- Provide sharing space for Insights sharing and knowledge sharing by BEs
- Host Webinar sessions to engage clients and prospects.

Value-Added Service for Future Engagement
- Manage Client Relationship 
- Follow up with leads for lead generation funnel

Xpert:
Xpert Engagement
- Build Xpert community
- Receive performance review
- Give Xperts feedback to refine platform to enhance UX.

- Access to Help center, FAQ portal, Customer Support.
- Routing request
- Collaborating with other SBUs & BEs for diverse requests.
- Inform Client and team during each stage of the proposal and project through Platform capabilities.
- Manage opportunity pipeline funnel

Client:
Resource Planning and Project Management
- Selecting from variety of Xperts to cater to differing request through BE, SBUs and Sub-Services.
Client Interaction and Co-Creation
- Communicate clearly with stakeholders in every step of the preparatory efforts in stages of Proposal & Project.
- Access to Help center, FAQ portal, Customer Support.

Xperts:
Interaction and Co-Creation
- Indicate interest in preferred projects.
- Inputting Data and Knowledge in developing AHI database.
- Communicate with Client and team for each stage of the proposal and project.

- Access to Help center, FAQ portal, Customer Support.

- Outreach to Boutique Consultancies and Freelancers

Client:
Brand and Network Building

- Branding through Word-Of-Mouth
- Hosting Webinar sessions to engage clients and prospects.
Client and industry insights 

- Achieve Actionable Insights through Google Analytics, Metadata, SEO to help cater to preferences & needs.
Unique Selling Point

- Partners populate Product marketplace
- Reduce speed to connect to a consultant.
- Guide clients to help scope problem statement

Xpert:
Brand and Network Building
- Outreach to Boutique Consultancies and Freelancers for additional opportunities.
- Interaction with posts and online Marketing efforts.

Partners:
- Awareness of Product marketplace listings for new customer base.

- View Insights in webpage.
- Designing Service Spaces.

Xpert:
Industry insights
- Share past accumulated industry insights on webpage.
- View Insights in webpage and SBU page to gain perspectives.
- Learn from learning module provided by XN

Client:
Brand and Network Building
- Interactions on social media
- Interactions on SBU page and web-page.
- Viewing Insight pieces in LinkedIn and website