Remake of order processing process of Giao Hang Tiet Kiem. by Tâm Như

Introduction about Giao Hang Tiet Kiem - iGHTK

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Is a professional operating unit for e-commerce, specializing in providing door-to-door delivery and cash-collection services for online Stores/Businesses.
GHTK's advantages are fast speed, nationwide network coverage,e and operation on a technology platform.

Service for drivers

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Economical delivery driver services are often an important part of the shipping and delivery industry. Below are some popular economical delivery driver services:

Service for business

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Service for customer

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Order processing process of GHTK

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Delivery process

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The delivery process is the steps that the parcel takes from the selling business through the shipping unit to reach the buyer. The following are the steps to complete an order.

Punishment

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Step 1: Order

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The buyer or shipper creates an order on GHTK's website or app. Information to provide: recipient address, sender address, and goods description.

Step 2: Inspection and Packaging

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GHTK staff inspects and packages the items to ensure their safety during transportation.

Pickup (if needed):

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If necessary, GHTK will pick up the items from the sender's address.

Step 4: Delivery

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If the delivery is successful, the recipient will sign and receive the items.

Step 3: Transportation

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GHTK arranges transportation to pick up the items and deliver them to the recipient's address.

Step 1: Receive orders

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Once the order is confirmed, the company will begin checking the classification of goods in the package to come up with packaging options suitable for that type of item.

Packaging regulations

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All parcels must be packaged and sealed by the seller -> GHKT is only responsible for transporting goods according to the principle of "integrated, intact"
Packing requires using stuffing such as crumpled newspaper, foam beads, or air bubble paper to seal the gaps.
Pack tightly with glue to ensure the product does not fall
Invoices or instruction documents should be placed in the parcel, not outside
On the parcel packaging there must be the order's waybill code as well as recipient information such as name, phone number, address, and fragile goods note if there is a fragile product.

Step 2: Confirm contact with both partners (seller/recipient)

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Once the order is confirmed successfully, both partners will be contacted

Contact the seller

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Contact the seller so that the delivery party can clearly understand the details of the parcel so that it can quickly receive the parcel from the seller.

Contact the consignee

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Confirm the order that the customer has successfully placed and notify the expected delivery time through the iGHTK app or intermediary platforms

Delivery Failure

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In case of unsuccessful delivery, GHTK will attempt to contact the recipient or sender to reschedule the delivery.

Multiple Failures

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If there are multiple delivery failures, GHTK will notify the sender to discuss further steps.

Cash on Delivery (COD) - If Any

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If the order is sent with Cash on Delivery (COD), the delivery personnel will collect payment from the recipient and transfer the amount to the sender through the agreed payment method.

Step 6: Completion

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After completing the delivery process, GHTK updates the order status and provides reports to the sender and recipient.

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Collaborate with stakeholders: Work closely with partners, such as e-commerce platforms, to share information about customers with a history of "boom sales" and develop common regimes guaranteed.

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Optimize the delivery process: Improve the delivery process to minimize customer inconvenience, for example by providing notification of estimated delivery times.

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Implement a penalty fee: For customers who have a history of refusing to accept delivery without a valid reason, consider imposing a penalty fee or restricting them from future orders.

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Prepayment: Priority is given to online payment or bank transfer before delivery, instead of payment on delivery (COD).

Online support

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GHTK has a team of staff to support customers through online channels such as live chat on the website, mobile applications or via social networking sites. Customers can ask questions, request support and receive help from dedicated and enthusiastic staff.

Transportation consulting

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GHTK provides consulting on transportation services, helping customers choose the transportation method that suits their needs and budget. The consultant will answer all questions about the shipping process, delivery time and accompanying services.

Order tracking

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GHTK provides online order tracking tools for customers. Customers can track the shipping process of their order, from receipt to delivery to the recipient. This helps customers control and ensure that their goods are transported on time and safely.

Complaint handling

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GHTK has a quick and effective complaint handling process. Customers can submit complaints through communication channels and receive resolution in a short time. GHTK is committed to resolving complaints fairly and ensuring customer satisfaction.

After-sales support

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After successful delivery, GHTK continues to support customers in solving after-sales problems. Customers can contact GHTK for advice or to resolve issues related to their orders.

Door-to-Door Delivery

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Includes picking up goods from the origin point and delivering them directly to the recipient's door.
This is a convenient service for both the sender and the recipient.

Express Delivery

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A type of fast delivery service, usually within a short time from a few hours to a day.
Used for goods that need urgent delivery.

Scheduled Delivery

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Allows senders to schedule delivery at a specific time, ensuring that the goods will arrive on time.

Overnight Delivery

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Is a fast delivery service between the evening and the next morning.
Often used for important documents and goods that need to be delivered urgently.

International Delivery

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Focuses on the delivery of goods and documents across national borders, including management of customs procedures and related paperwork.

Delivery by special transportation style

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Special services such as:

Delivery by car
Truck
Motorbike
Ship are provided upon customer request.

Eco-friendly Delivery

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Many economical delivery services focus on using environmentally friendly means of transportation and methods, such as

Using electric vehicles for delivery
Bicycles for delivery.

Local Delivery

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Focuses on delivery within a locality or city, often used by brick-and-mortar stores and food delivery services

App-based Delivery Services

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Mobile applications such as

Uber Eats
GrabFood
DoorDashprovidese food or goods delivery services from restaurants to users' doors.

Economy delivery driver services can be diverse and meet the specific needs of shippers and consignees.

It's important to choose the right type of service for your specific goods, distance, and time.

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Cargo insurance: Guaranteed rights when goods are lost during transportation. The postage and the package value are deducted in the salary of staffs of the branch in the lost area.

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ordering-cancelled fee: GHTK needs a guarantee terms like a constraint of customer who have cancelled the order before receiving with the high-value goods. This term requires customer to repay 50% of transport fee. This encourages customers to consider their ability before ordering and limits convenience order exploitation.

Extensive Delivery Network

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GHTK has built a network with delivery partners, allowing businesses to reach their customers across the country.
This extensive coverage ensures that businesses can expand their customer base and deliver their products to remote areas.

Seamless Integration

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GHTK offers seamless integration with existing business systems through an API.

-> This helps them to easily manage their orders, track deliveries, and streamline their operations. The integration ensures a smooth and efficient workflow, saving time and effort for businesses

Flexible Delivery Options

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GHTK understands that businesses have diverse delivery needs.

-> Therefore, they provide flexible delivery options, including same-day and next-day delivery.

-> This flexibility allows businesses to cater to their customer's preferences and improve delivery experience

Real-time Tracking

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GHTK's tracking system enables businesses and their customers to monitor the progress of their deliveries in real time.

-> This helps businesses to reach their customer satisfaction and allows them to manage any delivery-related issues

Cost-effective Solutions

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By optimizing delivery expenses, businesses can save more money and allocate resources more efficiently.

-> GHTK offers competitive pricing and cost-effective solutions for businesses. 

Dedicated Customer Support

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GHTK has a customer support team available to assist businesses and deal with concerns they may have. With effective communication,
GHTK support team provides businesses with the assistance they need to ensure a smooth delivery process.

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Strengthen checking customer information: GHTK will check customer information carefully before registering the system. This limits orders of virtual customers or customers who are unable to pay.

Step 5: Confirm order by photo

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GHTK staff will check the goods by taking pictures of the outside and inside of the order

row. Images stored on the system are an important legal basis for handling arising issues

according to regulations of the Law.

- GHTK staff when checking operations:

Step 1: Take photos correctly - enough - ensuring image quality (outside and inside the university) for confirmation

I have checked the universities sent by Shop.

Step 2: Report the Shop if the product inside is banned. Banned universities will be moved to a state where goods cannot be obtained.