CLASS REFLECTION by KANI LINYAW

DTM10203_CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY

kanilinyaw80 — 2023-11-17 02:29:50 UTC

Hi all, can you please help me to do reflection on what have you learnt during our class yesterday. (16/11/2023@11am-1pm)

What do you understand about Customer service?
Provide your personal opinion and reflect of what you learnt the most from the class activity.

2023-11-17 02:40:38 UTC

What i learn yesterday is about customer meaning ,bad and good services, and what different of guest,tourist,custome and visitor.

2023-11-17 02:41:12 UTC

I learn many things, and i can improve my speaking infront the other's, learn about customers service topic are awsome and i understand what my friends present

1. What i learn fron customer service is about impact for customer service also about guest,tourits ,visitor and customer . I understand what my friend presented and the explanation from the lecturer.

2023-11-17 02:47:44 UTC

2023-11-17 05:20:58 UTC

1.What did I learn yesterday about Expectation VS Satisfactions.

2.I understand when my friends presented about expectations and satisfaction.

elyadalincoln — 2023-11-20 07:40:34 UTC

What I learned from this class is I understand what my classmate present, and the important of good customer service in a workplaces.