AmazonFresh Customer Journey by https://padlet.com/zyakira3110/9ireuim27gez Zafika Service Design en-us 2016-12-04 01:46:30 UTC 2023-10-14 14:57:24 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Planets.png Activity / Interaction zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572871 2016-12-04 01:50:27 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572871 Realise zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572876 2016-12-04 01:50:42 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572876 Determine zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572879 2016-12-04 01:50:49 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572879 Choose zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572882 2016-12-04 01:50:56 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572882 Prepare zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572889 2016-12-04 01:51:04 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572889 Enact zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572903 2016-12-04 01:51:39 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572903 Complete zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572907 2016-12-04 01:51:55 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572907 Emotion / Intensity zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572946 2016-12-04 01:53:30 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572946 Touchpoint zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141572950 2016-12-04 01:53:47 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141572950 Days and Time zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573077
  • 11.00 am
  • Saturdays
  • This week is her turn with her husband
  • She must prepare lunch because her husband like her dishes
  • She feel stress because there is no time to shopping for groceries
    • ]]>     2016-12-04 01:58:30 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573077     Search Groceries zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573221
  • Plan to go One Utama
  • No time to dress up and call a driver
  • Searching groceries via apps
  • Found several groceries service and compare the service, is it including the delivery process
    • ]]>     2016-12-04 02:03:27 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573221     AmazonFresh zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573342
  • Select the item that she need to buy
  • Choose the promotion item
    • ]]>     2016-12-04 02:08:51 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573342     Payment zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573394
  • Preparing the credit card to pay via online
  • She's always shopping via online so there is no worries about the payment security
    • ]]>     2016-12-04 02:11:10 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573394     Delivery zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573428
  • She can choose the delivery options either to home or other
  • She was so happy because AmazonFresh can deliver to her house
    • ]]>     2016-12-04 02:13:23 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573428     Groceries zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573459
  • Receive the groceries within less than a hour
  • She also get a voucher to redeem
  • Shes so happy and start cooking
    • ]]>     2016-12-04 02:14:39 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573459     zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573612 2016-12-04 02:21:09 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573612 Promotion zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573635
  • Facebook Ads
  • IG Ads
  • Email
    • ]]>     2016-12-04 02:22:09 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573635     Commercial zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573640
  • TV Commercial
  • Radio Commercial
  • Magazine Ads
    • ]]>     2016-12-04 02:22:21 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573640     Website zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573648
  • Always update price and promotion
  • New item for sale
    • ]]>     2016-12-04 02:22:46 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573648     Discount zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573653 Provided discount and free delivery if made purchase over RM100]]> 2016-12-04 02:23:15 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573653 Contact zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573664 Call and email before deliver]]> 2016-12-04 02:23:37 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573664 Respond zyakira3110 https://padlet.com/zyakira3110/9ireuim27gez/wish/141573669
  • comment through social media apps
  • Repeat order
  • Get a new customer 
    • ]]>     2016-12-04 02:23:53 UTC https://padlet.com/zyakira3110/9ireuim27gez/wish/141573669