Preliminary Findings - DRAFT Digital Navigator Programs Best Practices by Becky Evans-Wilson https://padlet.com/ncsu/9h8c998ybznbf0lj Digital Navigator programs are an important piece of supporting digital literacy for all North Carolina residents. Based on research and interviews, our team has identified key categories for digital navigation best practices in North Carolina which help organizations meet the needs of residents in dynamic ways. en-us 2025-02-12 12:35:06 UTC 2025-04-24 12:21:25 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1f4bb.png Instructions rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325729961 Video Transcription


Written Instructions:


  1. Review the proposed categories for digital navigation best practices and the descriptions provided.

  2. Provide feedback, ideas, and thoughts specific to these categories by adding your comments in the appropriate column. Add a comment by selecting the "+" sign. When complete, select "Publish".

  3. Please add feedback in the "Miscellaneous Feedback" column for general feedback across multiple standards.

  4. Please submit all feedback by Friday, February 28, 2025.

  5. Have questions? Please contact us. Email Becky Wilson at rdevansw@ncsu.edu.

]]> 2025-02-12 12:42:22 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325729961 Program Design and Implementation rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325735510 The structured approach to delivering digital literacy services, including curriculum development, teaching methods, assessment strategies, and program delivery models. Program design and implementation encompasses how services are organized, delivered, and evaluated to meet community needs.

]]> 2025-02-12 12:47:39 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325735510 Cultural and Language Considerations rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325736357 The aspects of program delivery that address diverse community needs, including language barriers; cultural beliefs, values, and behaviors; and community-specific approaches. Cultural and language considerations involve ensuring services are accessible, relevant, and respectful to all community members.

]]> 2025-02-12 12:48:24 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325736357 Community Partnerships and Networks rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325737557 The collaborative relationships between organizations, institutions, and community groups that support digital literacy efforts. Community partnerships and networks can  include formal and informal partnerships that enhance service delivery and programming outreach.

]]> 2025-02-12 12:49:30 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325737557 Support Systems rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325739507 The infrastructure of people, resources, and processes that enable successful program delivery and sustainability. Support systems include staffing, training, technical support, and the networks needed to maintain and grow digital literacy initiatives.

]]> 2025-02-12 12:51:18 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325739507 What is missing? rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325741498 Use this space to record any elements of digital navigation best practices you feel are not represented in other categories listed.

]]> 2025-02-12 12:52:32 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325741498 Share your thoughts and ideas. rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325742571 What other feedback would you offer on these best practices?

]]> 2025-02-12 12:53:13 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325742571 Digital Navigator Capacity rdevansw https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325820192 The abilities, knowledge, and skills of the digital navigator in their role. Navigator capacity includes elements such as continuity in the role, professional development opportunities, and access to resources for themselves and community members.

]]> 2025-02-12 13:51:16 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3325820192 https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3332914215 One aspect of DN capacity to consider is the development of general customer service skills. When we developed our Digital Navigator Essentials course, we included this as its own module due to the need for a person in this role to be able to interact effectively with clients in their delivery of services.

]]> 2025-02-18 15:06:48 UTC https://padlet.com/ncsu/9h8c998ybznbf0lj/wish/3332914215