Key Telephone Skills by Luis Meza https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati Hecho con extravagancia y con elegancia como la de Francia. en-us 2021-10-23 03:23:46 UTC 2021-10-23 03:50:57 UTC hello@padlet.com https://padlet.net/icons/png/1f604.png Three most important telephone skill luismezabarquero385 https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837565076 • Listening
• Questioning
• Speaking 

]]> 2021-10-23 03:45:53 UTC https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837565076 Listening (The most important for my) luismezabarquero385 https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837566251 Listenig is not only hear says any person,. it´s understand that she or he says.

Listening during a Conversation: You can get more information when you put attention in the conversation, beacuse i this there are roles, The person that is sending infromation and another that is receiving it. 

if you dont listening at person, you can have some problems.

Guide for a good listening
Listen for understanding
Verify what you think you heard.
Listen for expression

]]> 2021-10-23 03:47:21 UTC https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837566251 Questioning luismezabarquero385 https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837566971 Very important skill beacuse everthing its a perspective, not a truth

Questioning as a Telephone Skill:
Its a so important for kwon that notice it`s fake  or truth 

Guide for Effective Questioning 
Select the appropriate questions
Listen to the answers to your questions
Timing is important.
Continue questioning to confirm or verify information
Avoid conducting an inquisition
Don’t get hung up on types of questions.]]> 2021-10-23 03:48:16 UTC https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837566971 Speaking: (The second most important skill for me) luismezabarquero385 https://padlet.com/luismezabarquero385/9g9ypsiy0qfpdati/wish/1837567465 Since the receiver cannot see you, the way you speak is the most important thing when you are speaking on the phone.

How hard do you speak, how fast, the way you speak, the way you express what you feel through speaking, the way you persuade, the volume of your voice, all this you have to take into account.


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