CHAPTER 4 by liana rafi https://padlet.com/nurliana_mrafi/9fxs1smvucd2 EFFECTIVE TELEPHONE COMMUNICATIONS en-us 2018-10-31 00:18:25 UTC 2026-02-22 23:05:11 UTC hello@padlet.com Making A Favorable First Impression nurliana_mrafi https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/298794621 �When you handle telephone calls at work, you are representing your company.
�To create a positive image, you should develop good communication skills.
�Your voice, pronunciation, grammar, and vocabulary and attitude contribute to the impression you make when using the telephone.
]]> 2018-10-31 00:22:49 UTC https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/298794621 Making A Favorable First Impression - Your Speaking Skills nurliana_mrafi https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/298794820 �Tips on how you can improve your pronunciation or you have trouble communicating because of an accent:
¡pronounce words correctly and enunciate clearly
¡speak slowly, but not so slowly that you insult or annoy the caller.
¡avoid long words, complicated phrases, or long  sentences.
¡if you are unsure of any pronunciation, look it up in your dictionary.
]]> 2018-10-31 00:23:59 UTC https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/298794820 shahizanmohd https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/302823560 2018-11-10 05:22:37 UTC https://padlet.com/nurliana_mrafi/9fxs1smvucd2/wish/302823560