I am a Junior at University of Hawaii Manoa, College of Business. I am currently majoring in Business Management. I am so lucky to call the beautiful Oahu as my home for last 13 years.  I have also lived in Orange County, cozy warm sunny CA, Seoul, city that never sleeps in South Korea and Tokyo, the fashion central of Japan. I have studied at Shidler College of Business at University of Hawaii Manoa, earning Business management degree. 

For last 7 years I have taken many roles, this includes being a coordinator, front of house manager, retail trainer, Hawaii visual manager and sales manager at luxury boutique. However, I would love to challenge myself and incorporate my knowledge of Korean, Japanese and English to assist international guest. I would love to build my profile towards as a Front of House management at the luxury, high profile hotels in Honolulu.

 

As you could see on my resume, my most recent work experience includes being a visual manager at Bottega Veneta. At Bottega Veneta I have learned tremendous responsibility, learn corporate standard, impact of sale visual marketing, most importantly creating impeccable client services who would like to return for business, creating ongoing trustworthy relationship. Understanding that I do not have experiences working for hotel, I have a different aspect of servicing guests however uphold the high standard luxury hotels strive for. As a Front of House Manager, I will be the voice, face and great role model of our employees. I have many years of experiences in various roles to personally work with high profile clients making their stay in O’ahu as flawless as it could be, creating breathtaking imagined guest services each visit. 

Thank you again for your time and for your interest in my E-portfolio. Please find my resume, work philosophy, work sample and references below. If you have any questions or concern do not hesitate to contact me. I look forward to hearing from you very soon.

Kindest regards,

Shey Kim

Cell  808)754-6608

Work 808)348-5011

I believe that being a hard worker, being initiative is my number one value.

I knew that I wanted to become a manager at a luxury hotel/flights/boutique level from a young age. I have started from the bottom up being Sales Associate, from the first moment when I got hired back in 2013, from the very beginning I always opened myself available when others needed me and always carried positive attitude.  My self being a Millenial, I am super great with the computer. I was the first one there when an issue raised, I was a local computer magician who fixes all the technical issues. When I was not assisting clients, I always asked others if they needed any help with anything at all. Shopping bags need to be refilled? Here I am the first one leaving to restock. Glasses need to be wiped? Here I am wiping it down already. Wrapping other client’s gifts, straightening out displays, organizing the whole floor.   I was always humble, took every step I was doing out purely of my heart. I was so very grateful that I was working at the luxury level at such a young age building my profile and experience. Whenever I faced a challenge, I was not afraid to call someone for help or ask them why they handled it a certain way as they did. I have a great relationship with everyone at the store.  I started from the bottom up. My coworkers sometimes mistreated me because of my age. Because I was the first one to do everything, there were some people just have relied on me. I never decline to 50 hour work week, came to work on my day off to complete a project,  taking the role, actually volunteering when no one else wants to.

I always made myself approachable to others. Because I was young, people definitely were not intimidated to talk, coach, shape me. Even as a manager I think of myself as a sales associate with the store key.  Anyone could come up and ask me a problem in their daily lives such as how should I talk to my teenage daughter? Can you meet my boyfriend tell me if he’s a great fit as a future husband, what were the color choices for this season again? I thanked everyone for coming in to shift, I made everyone feel valued.  Even Sales associate from other stores were contacting me on how great I am doing, corporate office giving me more responsibility. My regional manager came down to personally deliver the promotion. Believe me, I watched SO many TED talks and so many books about how to handle different personality. I even took Anthropology to understand others and taking this class on how to become a better human/manager.  In my belief, teamwork is great but if you are being approachable and getting along great with others, teamwork has set the ground already.  I could inspire people’s lives- I always thought if I screw up, they’re never going to hire another young candidate. I knew I’m in a position where I have a little contribute to having a great or bad week for others.

Kuleana - Responsibility

I never put any less effort into everything I am doing. With or without my name on the project, I made sure that everything I see and do is at 100%. I never think that I can put half the effort so other people can take care of it and follow up, if this is the case I would assign work to others instead of so everyone is on the equal page. Being 500% on everything I do puts me in a great spot. 

7000 Hawaii Kai Drive Honolulu, HI 96825 / C:808)754-6608 / E: Sheyciel@gmail.com

Education
University of Hawaii Manoa

Business Management & Merchandising                 2013-current

KBFD (channel 4) News scholar 2013-2017 academic calendar.

Experience
April 2015- Current
Bottega Veneta Honolulu Hawaii
Full time Key Holder /Visual Merchandise
-Client centered, expert with client book. Building new strong connections, local network and create ongoing relationships with new clients. New Hire Training  Visual Merchandise Trainer. Previously overseen various departments including Women’s and Men’s  shoes, handbags, detailed small leather goods department and mainly store’s visual to drive sales.  Quick to find clients’ needs. Very strong selling history and guidance within the team.  Building new trust with new and over taken existing clients. helping back of the house during down time, expert at memorizing style number/color/prices/material codes to assist team. 

June 2013- April 2015
Tsukiji’s Fish Market & Restaurant Honolulu Hawaii

Lead, coordinator, heard trainer, card (key) holder

-Review, edit, oversee and guide peer’s projects, coordinate the floor. Strong and recognized communications with clients and managements. Professional positive ‘can do’ attitude. Assist clients and upsell in their personal fit, increasing company revenue. Personal event coordinator, responsible for visual and party decorations. Handled customer issues and concerns directly under management. 

Dec 2014- April 2015
Anthropologie Honolulu, HI 
Customer care Associate Brand ambassador to guest, educating and teaching the guest about new products, size master, overseeing hotspots of store, putting name out to the Hawaii (New brand knowledge), important role in appearance/visual of the store, creating personal room for a client