ORDER-PROCESSING OF GOJEK by Cao Thao Nga https://padlet.com/20dh121001/9dyp2afuv7cvnsg en-us 2022-11-24 12:37:13 UTC 2023-04-12 14:34:43 UTC hello@padlet.com GOJEK 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396830699 https://www.gojek.io/]]> 2022-11-24 12:44:02 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396830699 GoRide/GoCar 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396847413 2022-11-24 13:00:04 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396847413 GoSend 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396885916 2022-11-24 13:36:43 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396885916 GoRide/GoCar booking process 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396888772 2022-11-24 13:39:14 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396888772 Step 1 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396891067 Choose GoRide/GoCar section on the app's home page]]> 2022-11-24 13:41:30 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396891067 Step 2 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396923864 Updates your current location and the place you want to come, Gojek will show the driver closest to you]]> 2022-11-24 14:12:14 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396923864 Step 3 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396932344 Then the application will display the money and payment method, if you agree, select the payment method and then press set GoRide / GoCar]]> 2022-11-24 14:20:38 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396932344 The driver's partners trip process 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396938035 2022-11-24 14:26:10 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396938035 Receive the trip 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396939952 When there is an order, the phone will signal continuously for 20 seconds, the driver will look at the customer's information including the Customer's name, pickup point, destination with the distance of the order, freight, and finally bonus points for this order. Click the "accept" box to receive the ride.]]> 2022-11-24 14:28:04 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396939952 Contact Customers 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396940296 After accepting the trip, the driver will contact and confirm the information with the customer and quickly move to the pickup location. Or you can click on the chat box to text the customer to confirm the move and location.]]> 2022-11-24 14:28:25 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396940296 Move to pick up point 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396941326 After confirming with the customer, the driver will proceed to the pick-up point. If you are not sure about the route, press the navigation button to get the most optimal route guidance. Arriving and the customer gets in the car, the driver pulls the status bar "Pick up" to the right to start the trip.
Note: only push the bar when the guest has boarded
]]> 2022-11-24 14:29:17 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396941326 End of trip and get the money (if paying in cash) 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396942797 When arriving at the drop-off point, the driver receives money from the customer if this is a cash-only ride, and collects the correct amount according to the amount displayed in the "Cash collection" section on the application. After the passenger gets off the car, the driver clicks "Finish" to end the trip.
Note: collect the correct and full charges as in the cash collection box, no extra money from guests. The amount in the account box will be transferred to the driver's Gojek account.
]]> 2022-11-24 14:30:45 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396942797 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396989873 2022-11-24 15:16:28 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396989873 Service price 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396989985 2022-11-24 15:16:36 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396989985 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396992074 2022-11-24 15:18:22 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396992074 GoFood 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396999390 2022-11-24 15:26:24 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2396999390 Process order food 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397023814 2022-11-24 15:53:19 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397023814 Step 1 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397024784 At the application homepage, select GoFood]]> 2022-11-24 15:54:28 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397024784 Step 2 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397028765 Enter the name of the restaurant/food you want to order. Or you can choose from the available items]]> 2022-11-24 15:58:51 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397028765 Step 3 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397030567 Choose the food you want to order]]> 2022-11-24 16:01:14 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397030567 Step 4 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397032003 Select quantity and click cart]]> 2022-11-24 16:03:04 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397032003 Step 5 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397033790 Check your order again and press order]]> 2022-11-24 16:05:34 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397033790 The process of the driver partner receiving the order 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397036136 2022-11-24 16:08:56 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397036136 1. Accept order 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397038102 Click "Accept" to receive the order, call the customer to confirm and move to the restaurant]]> 2022-11-24 16:11:40 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397038102 2. Slide the "Go to the restaurant" button 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397040105 2022-11-24 16:14:38 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397040105 3. Order payment 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397040706 - Check the list of dishes, provide order information to the restaurant staff
- Pay the order and slide the "Continue" bar]]> 2022-11-24 16:15:29 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397040706 4. Order confirmation 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397041124 - Enter the PIN code which has 4 numbers provided by the restaurant staff (If you enter the wrong PIN code 3 times, the order will be automatically canceled and Gojek will not refund the order price).
- Then click “Continue”]]> 2022-11-24 16:16:03 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397041124 5. Click “Ok” to go to the step of uploading the invoice to the app 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397045076 2022-11-24 16:21:21 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397045076 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397051578 2022-11-24 16:30:10 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397051578 Service price 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397053763 2022-11-24 16:33:11 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397053763 Step 1 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397067348 On the application homepage, select the GoSend item (icon in the shape of a box)]]> 2022-11-24 16:51:49 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397067348 Delivery order process 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397070103 2022-11-24 16:55:48 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397070103 PUNISHMENT 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397073901 2022-11-24 17:00:55 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397073901 For Drivers 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397074926 2022-11-24 17:02:17 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397074926 For sales partners/Restaurants 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397079058 2022-11-24 17:08:24 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397079058 Step 2 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397307178 Enter the address of the item you need.  ]]> 2022-11-25 00:24:30 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397307178 Step 3 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397308083 Enter the name and phone number of the consignee (it is possible to select the sender as the consignee). ]]> 2022-11-25 00:25:38 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397308083 Step 4 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397315763 Enter the pickup address, fill in the information, and the sender's phone number, and click Continue. ]]> 2022-11-25 00:33:12 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397315763 Step 5 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397318790 Check the information and enter the item name details, click Book GoSend, and wait for the driver to receive the order.]]> 2022-11-25 00:36:45 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397318790 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397322881 2022-11-25 00:41:34 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397322881 The process of the driver receiving and delivering the order 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397323783 2022-11-25 00:42:41 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397323783 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397327178


]]> 2022-11-25 00:46:27 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397327178 Process of returning goods when NOT delivered 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397327747 2022-11-25 00:47:14 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397327747 Conditions of reimbursement 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397331323 1/ Items NOT on the list of prohibited items to be transported
2/ Item condition is intact as when received from sender
3/ Called recipient to deliver but no contactable: at least 3 times/Called sender to return item unreachable: at least 3 times
* Reimbursement limit -> up to 2,000,000 VND/order within 20 days (except Holidays and New Year) from the time Gojek confirms that is eligible

]]> 2022-11-25 00:51:55 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397331323 Service price 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397333505 2022-11-25 00:54:49 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397333505 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397333975 2022-11-25 00:55:24 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397333975 6. Provide a picture of the receipt or food/drink 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397455358 - For restaurants that use the Gobiz Super app: the driver should take a picture of the food/drink received from the restaurant.
- For restaurants that do NOT use the Gobiz Super app:
  • Have printed or handwritten invoices: Please take photos of receipts, not food/drinks.
  •  No invoice: Please take a photo of the food/drink received from the Restaurant for that order.
]]> 2022-11-25 03:02:48 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397455358 7. Order shipping 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397457821 Slide the "Shipping" button before moving the delivery to the customer and move to the delivery point.]]> 2022-11-25 03:05:15 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397457821 8. Order completion 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397459526 Slide the "Complete Order" bar after delivery and receive money from the customer (if the order is paid in cash)]]> 2022-11-25 03:07:00 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397459526 20dh121001 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397506067 The partner can use the Cancel button in case it is necessary to cancel the order and choose the corresponding reason.]]> 2022-11-25 04:07:04 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397506067 Payment methods 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397519934 2022-11-25 04:28:56 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397519934 MoMo 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397522238 2022-11-25 04:32:06 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397522238 Credit/Debit card 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397529479 2022-11-25 04:42:58 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397529479 Cash 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397532045 2022-11-25 04:46:22 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397532045 Order cancellation error 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397542276 2022-11-25 04:59:12 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397542276 Service error 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397986763 2022-11-25 13:30:17 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397986763 GOFOOD 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397994962 2022-11-25 13:39:46 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397994962 GOSEND 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397996251 2022-11-25 13:41:14 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397996251 GORIDE 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397997040 2022-11-25 13:42:11 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2397997040 FOOD SAFETY CLEANING 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2398001660 2022-11-25 13:47:20 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2398001660 THE PROVIDED OF PRINTED INVOICES 20dh121550 https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2398002785 2022-11-25 13:48:39 UTC https://padlet.com/20dh121001/9dyp2afuv7cvnsg/wish/2398002785