ConvaTech Customer Activity Lifecycle Group 4 by Trechelle Lyn Ras https://padlet.com/trechras/convatecgroup4 Add touchpoints, actions and moments where your brand could interact with the customer en-us 2021-10-20 01:43:04 UTC 2021-10-20 04:39:14 UTC hello@padlet.com Content trechras https://padlet.com/trechras/convatecgroup4/wish/1828983909 Pre-surgery information
Post-surgery information
Samples
Ongoing support
Lifestyle advise]]> 2021-10-20 01:43:04 UTC https://padlet.com/trechras/convatecgroup4/wish/1828983909 Buying trechras https://padlet.com/trechras/convatecgroup4/wish/1828983910 Evaluation criteria
Availability of educational and support materials
Creating awareness (teaching, home / hospital visits)
Engagement (access)
Sampling
Buying options / channels (pharmacies, hospitals, online store)
Feedback and reviews (earned)
Promotions and offers]]> 2021-10-20 01:43:04 UTC https://padlet.com/trechras/convatecgroup4/wish/1828983910 2 - To offer confidence to users / customers that they have chosen the best product & brand trechras https://padlet.com/trechras/convatecgroup4/wish/1829331206 2021-10-20 04:25:01 UTC https://padlet.com/trechras/convatecgroup4/wish/1829331206 Channels https://padlet.com/trechras/convatecgroup4/wish/1829336501 Website
Social media
Brochures
Seminars
Live Chat
SEO]]> 2021-10-20 04:28:36 UTC https://padlet.com/trechras/convatecgroup4/wish/1829336501 Triggers https://padlet.com/trechras/convatecgroup4/wish/1829338721 Upon diagnosis 
Post-surgery, post-discharge 
Existing ostomate with challenges e.g. peristomal complications]]> 2021-10-20 04:30:00 UTC https://padlet.com/trechras/convatecgroup4/wish/1829338721 Using https://padlet.com/trechras/convatecgroup4/wish/1829350390 Ease of use
Ease of purchase
Application guides
Ease of access to support & information (customer service, nurses, reading materials, etc)
Enable sharing of experience (reviews, feedback)
Additional resources (tips, holistic user support)]]> 2021-10-20 04:37:37 UTC https://padlet.com/trechras/convatecgroup4/wish/1829350390 Using Again https://padlet.com/trechras/convatecgroup4/wish/1829352692 Engage them for the long term (loyalty programmes, member benefits, introduce adjacent products)
Ongoing support from pre to post for users (Patient care continuum)]]> 2021-10-20 04:39:09 UTC https://padlet.com/trechras/convatecgroup4/wish/1829352692